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Reviews of Residence Inn San Jose Campbell

3 out of 5
Residence Inn San Jose Campbell
2761 S Bascom Ave, Campbell, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 262 out of 416 reviews" "
Rating 8 - Good. 93 out of 416 reviews" "
Rating 6 - Okay. 32 out of 416 reviews" "
Rating 4 - Poor. 10 out of 416 reviews" "
Rating 2 - Terrible. 19 out of 416 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Noel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spare covers and other items for the fold out couch was not replaced for our suite. Other than that it was everything we needed and expected.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

Analyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for family. Safe and quiet
Stayed 3 nights in Mar 2024
Response from J. Saylor on 4 Apr,2024
Thanks again for choosing our hotel and for leaving your great review. I was glad to see you found our property safe and quiet.We hope to see you again when visiting the area.Sincerely,J. SaylorGeneral Manager Residence Inn Campbell

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Mar 2024
Response from J. Saylor on 4 Apr,2024
We appreciate your 5 out of 5 star rating.Thanks for staying with us.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Arlene

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Staff are awesome.
Stayed 1 night in Mar 2024
Response from J. Saylor on 4 Apr,2024
We are so happy to hear you appreciated our staff and that our accommodations met your expectations.We hope to see you again soon.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is really a little home, a minikitchen, a sitting area and bed and bath. Lots of cupboard space.
Stayed 3 nights in Mar 2024
Response from J. Saylor on 15 Mar,2024
Thanks again for choosing us and for the 5 star review.We look forward to your next stay with us.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No body wash!
Stayed 1 night in Feb 2024
Response from J. Saylor on 7 Mar,2024
We appreciate you taking the time to share your experience with us. Please accept my apologies for any inconvenience as a result of no body wash as you have noted.Please know that we do carry this item on property and it is readily available if needed. We hope to see you should you reconsider our hotel for future visits to the area.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Michael, SAN JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
great location clean reasonable price.
Stayed 1 night in Jan 2024
Response from J. Saylor on 5 Feb,2024
We are glad to see you enjoyed your stay with us. Hope to see you again soon.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Michael, SAN JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, affordable nice area
Stayed 1 night in Jan 2024
Response from J. Saylor on 29 Jan,2024
Thank you for the great rating for your stay.We hope to see you again on future visits.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot water was in short supply in our room, three family members staying, but not enough for all three of us to have a hot shower.
Stayed 2 nights in Jan 2024
Response from J. Saylor on 29 Jan,2024
We appreciate you taking the time to share your experience with us and others. Recently the hotel has been outfitted with all new hot water heaters. I am confident that a similar poor experience is not likely repeated.We hope to see you again on future visits.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Front Desk on 28 Jan,2024
Thank you for visiting us we appreciate your patronage.

2/10 Terrible

Satoshi

Stayed 4 nights in Jan 2024
Response from J. Saylor on 19 Jan,2024
Thank you for staying with us.I was sorry to see your experience was not satisfactory. Please know we will work to address any concerns you may have to ensure your satisfaction.We hope to see you again.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

8/10 Good

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jan 2024
Response from J. Saylor on 19 Jan,2024
We appreciate you leaving a good rating of our property.Please know we value your feedback and will take the necessary steps to get to a 5 star rating for your next visit.We hope to see you again.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

8/10 Good

Tehina

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 4 nights in Dec 2023
Response from J. Saylor on 19 Jan,2024
Thank again for the good rating and for staying at our property.Should you visit the Campbell area in the future we hope to see you on your next visit.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbel

10/10 Excellent

Noor UL

Business traveller
Friendly staff and very safe and comfortable.
Stayed 2 nights in Jan 2024
Response from J. Saylor on 19 Jan,2024
Thank you so much for the 5 out of 5 review ranking.We are eager to see you again.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Noor UL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Dec 2023
Response from J. Saylor on 19 Jan,2024
From the entire staff at our property, we thank you for staying with us and for the great review ranking.We look forward to your next stay.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 28 Jan,2024
Thank you for visiting us. We appreciate your patronage.

8/10 Good

Naoki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from J. Saylor on 19 Jan,2024
Thank you for the 4 star review.We appreciate your business and hope to see you again.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from J. Saylor on 19 Jan,2024
Dear guest,Thanks for taking the time to leave us a great review property ranking for your most recent visit.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Everything was great!
Stayed 3 nights in Dec 2023
Response from J. Saylor on 19 Jan,2024
So great to see you enjoyed your stay with us.We look forward to seeing you in the future.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

David, Livermore

Stayed 5 nights in Dec 2023
Response from J. Saylor on 19 Jan,2024
We appreciate and for the great ranking.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2023
Response from J. Saylor on 19 Jan,2024
We are so happy to see you enjoyed your stay.We hope to see you again.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for family
This room is spacious and nicely set up. Breakfast was your basic overcooked eggs and waffle maker coffee was surprisingly good. Will definitely stay again.
Stayed 1 night in Dec 2023
Response from J. Saylor on 19 Jan,2024
So happy to hear you enjoyed your stay.We appreciate your feedback on our breakfast. Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

8/10 Good

william

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had room 1011: the coffee maker did not have a basket with which to brew coffee. Fortunately we were going elsewhere for morning coffee.
Stayed 1 night in Dec 2023
Response from J. Saylor on 19 Jan,2024
Thanks again for staying with us and the feedback on your guest room coffee maker.Please know we do also offer coffee in our guest breakfast room area.We hope to see you again.Sincerely, J. SaylorGeneral ManagerResidence Inn Campbell

8/10 Good

Hinsley D

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from J. Saylor on 19 Jan,2024
Thanks for staying with us.Please know any feedback you may share is appreciated and is used as a means for our property and staff to improve.We hope to see you again.Sincerely,J.SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Bassem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2023
Response from J. Saylor on 19 Jan,2024
We appreciate your high marks and for staying with us.Hope to see you again.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Cynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from J. Saylor on 19 Jan,2024
Thank you for staying with us and for 5 star ranking.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Joey

Stayed 1 night in Nov 2023
Response from J. Saylor on 19 Jan,2024
Thanks again for staying with us and the favorable review rating.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good decent place and breakfast was fine. Quiet good bed and shower. Good kitchen with TV viewing area with a couch but there was no chair for the desk which did not matter to us.
Stayed 1 night in Nov 2023
Response from J. Saylor on 19 Jan,2024
We are glad you enjoyed your room and our amenities.Thanks for sharing your experience with others.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

marcel

Nice stay
Stayed 1 night in Nov 2023
Response from J. Saylor on 22 Nov,2023
Thank you for choosing our hotel and for the great review.We hope to see you again on future visits to Campbell.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

6/10 Okay

Denise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The beds were too firm for me. There was a school retreat staying the weekend and they were very loud all night long. The room including kitchen and bathroom were nice and clean.
Stayed 5 nights in Oct 2023
Response from Residence Inn on 27 Oct,2023
Thank you for visiting our hotel and nice to hear you enjoyed your stay. I'm sorry to hear that the group was too loud. If I had known I could have asked to have it tempered.Thank you for your feedback and look forward to seeing you in the future.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk on 15 Nov,2023
Thank you for your feedback.We appreciate your information.

10/10 Excellent

Lidia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and it had everything we needed.
Stayed 2 nights in Oct 2023
Response from Lisa on 12 Oct,2023
Thank you very much for visiting our hotel.We look forward to seeing you soon.

10/10 Excellent

LEONARD

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Lisa on 10 Oct,2023
Thank you Mr. Robinson.We love having you visit with us.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Convince
Stayed 2 nights in Sep 2023
Response from Lisa on 10 Oct,2023
Thank you.

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
This place is a dump. Shame on Marriott Corp Sidewalks unsafe, tree roots lifting them. Overall the place needs a good cleaning and upgrade. Furniture is at least 30 years old. Half the lights didnt work, tile coming off in shower. Used the laundry, washer caught on fire. We are Bonvoy members and are extremely disappointed.
Stayed 10 nights in Sep 2023
Response from J. Saylor on 21 Sept,2023
Dear guest:We appreciate you taking the time to share with us your experience while here.I am truly sorry for any inconvenience you encountered while here. Please know we take your comments in high regard and we have addressed the issues you noted.Please know the items you encountered with your room are not common for our property but rather an isolated event.Should you reconsider our hotel for future stays I am confident we can meet your expectations.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Thomas

Stayed 4 nights in Sep 2023
Response from Front Desk on 15 Nov,2023
Thank you for your feedback.We appreciate the information.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from J. Saylor on 18 Sept,2023
Thank you for staying with us and for the great review.We hope to see you again soon.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Shannon

Stayed 2 nights in Jul 2023
Response from J. Saylor on 14 Sept,2023
Thank you for taking the time to rate our hotel.Your high marks and feedback is appreciated.We hope to see you again on future visits to the area.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Leonard

Stayed 2 nights in Aug 2023
Response from Lisa on 24 Aug,2023
The RI staff extraordinaires thank you Mr. Robinson.

8/10 Good

David Emmanuel

Stayed 2 nights in Jun 2023
Response from GM on 5 Jul,2023
We appreciate you taking the time to rate our property. I'm glad to see you enjoyed your stay overall.Any specific feedback you may have is always welcome so we can ensure any future visits can be a 10 out of 10 experience.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a good 1 night stay, everything from check-in to check-out and a good breakfast
Stayed 1 night in Jun 2023
Response from GM on 5 Jul,2023
I am very pleased that you found your stay enjoyable.We hope to see you again on future visits to the area.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

8/10 Good

Michelle

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
I’d Stay Again for the Price
I love the feel of a mini suite with a full kitchen, FREE full breakfast & location however the building/room is very outdated with many areas that need minor cosmetic repairs. No USB ports, TV on a 2 foot stand on the side of the bed (not fun for one of us) and there’s stains on the walls and tub. It’s clean enough that I’d stay again for the price & location but just wish they would fix these small things that would make a huge difference. Love the tranquil landscape that surrounds the complex.
Stayed 1 night in Jun 2023
Response from GM on 5 Jul,2023
Thank you for taking the time to write of your experience at our hotel. We appreciate your feedback and for the favorable rating.Please know do offer USB ports on the guest room alarm clocks, but we are also looking at updating our lamps with ports as well.Your comments regarding the cleanliness have been shared with our housekeeping team to ensure this issue has been fully addressed and a similar experience is not repeated.I'm positive that we can meet or exceed your expectations for future stays.Thanks again for your comments so we may improve.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Laura

Stayed 3 nights in Jun 2023
Response from Lisa on 21 Jul,2023
Thank you for staying with us. We really appreciate your patronage.

10/10 Excellent

He

Stayed 1 night in Jun 2023
Response from Lisa on 29 Jun,2023
Thank you for visiting the Residence Inn Campbell. We glad you had a fantastic visit.

10/10 Excellent

Leonard

Stayed 1 night in May 2023
Response from J. Saylor on 7 Jun,2023
Thank you for high rating.We hope to see you again.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for an extended stay. Rooms were spacious and clean. Will definitely return.
Stayed 1 night in Jun 2023
Response from J. Saylor on 7 Jun,2023
We appreciate you choosing our hotel and for the high rating.We hope to see you again.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent job
Stayed 1 night in May 2023
Response from J. Saylor on 7 Jun,2023
5 stars! Thank you!We look forward to your next visit..Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from J. Saylor on 7 Jun,2023
5 out of 5 is great. I'm glad to see you enjoyed our property.We hope to see you again.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from J. Saylor on 7 Jun,2023
Thank you for high rating.We hope to see you again.Sincerely,J. SaylorGeneral ManagerResidence Inn Campbell