Aerial view

Reviews of Anchor Inn And Suites

3 out of 5
Anchor Inn And Suites
261 Island Highway, Campbell River, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 382 out of 1000 reviews" "
Rating 8 - Good. 425 out of 1000 reviews" "
Rating 6 - Okay. 128 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Shannon

Liked: Cleanliness, staff & service
Beautiful location friendly staff, comfortable beds. The pool could have been bit cleaner quite a few bugs in it (not a huge deal) hot tub wasn't open that was a bummer! Overall it was great though, we will definitely be back!
Stayed 2 nights in Apr 2024
Response from KK on 30 Apr,2024
Thank you for taking the time to provide us with your feedback. We greatly appreciate it and are delighted to hear that you had a positive experience with our staff.At our facility, we strive to maintain the highest standards of cleanliness and hygiene. As part of our regular maintenance routine, we clean our pool twice a day to ensure a safe and enjoyable experience for all our guests.I have noted your concern regarding the pool's cleanliness and will promptly address it with our janitorial department.We look forward to welcoming you back soon.Thank you for choosing Anchor Inn and Suites, Campbell River.

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location location location made our stay enjoyable! Older property in need of renovation.. I did not have the time to experience the bar and grill. Perhaps at a later date....
Stayed 1 night in Apr 2024
Response from KK on 30 Apr,2024
Thank you for taking the time to provide us with your valuable feedback. Your input is highly appreciated as it helps us improve our services and ensure a better experience for all our customers.I am pleased to inform you that we are currently doing renovations on our premises. We look forward to welcoming you back to our renovated site soon. Thank you for choosing Anchor Inn and Suites, Campbell River.

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach - awesome!
Stayed 1 night in Apr 2024
Response from KK on 30 Apr,2024
It was a pleasure to have you as our guest, and I am thrilled to know that you thoroughly enjoyed the breathtaking ocean view during your time with us.Thank you for choosing Anchor Inn and Suites, Campbell River.

8/10 Good

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and rooms. On site restaurant a bonus as nothing within a reasonable walking distance. Spectacular views from the oceanside rooms. Campbell River a nice place to visit.
Stayed 3 nights in Apr 2024
Response from KK on 30 Apr,2024
I am delighted to hear that you enjoyed your stay at our hotel. We are looking forward to welcoming you back in the future. Thank you for choosing Anchor Inn & Suites, Campbell River.

8/10 Good

Brenda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views were amazing. Staff was helpful and friendly. Clean and comfortable for our family trip.
Stayed 2 nights in Apr 2024
Response from KK on 30 Apr,2024
I am delighted to hear that you enjoyed your stay at our hotel. We are looking forward to welcoming you back in the future. Thank you for choosing Anchor Inn & Suites, Campbell River.

6/10 Okay

Rick

Travelled with group
Liked: Cleanliness, staff & service, amenities
Yapping dog down the hall. Had dinner at their restaurant - way too much salt on the fish and chips. Nice location, great ocean views from the property
Stayed 1 night in Apr 2024
Response from KK on 30 Apr,2024
Thank you for taking the time to provide us with your valuable feedback regarding your recent stay. As we are a pet friendly hotel, we do have a policy in place that prohibits leaving pets unattended in the rooms. Our front desk staff is always available and more than happy to assist.On a positive note, I am delighted to hear that you enjoyed the view from your room.We value your patronage and hope to have the opportunity to welcome you back in the near future.Thank you for choosing Anchor Inn and Suites, Campbell River.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again! We loved how relaxed the place felt- everything was great- if I had one critique, I would mention the lack of safety bars in the shower bathrooms- i am 65 and my husband is 76- a safety bar in the shower can be valable in navigating the tub/shower, otherwise, a perfect place
Stayed 4 nights in Apr 2024
Response from KK on 20 Apr,2024
Dear valued guest,We sincerely appreciate the time you took to provide us with your feedback. We are delighted to hear that your stay with us was enjoyable and pleasant. We would like to inform you that our rooms are currently undergoing renovations, and we will certainly bring your concerns to the attention of our manager to ensure that necessary changes are made. We eagerly anticipate your next visit.Thank you for choosing Anchor Inn and Suites, Campbell River.

10/10 Excellent

Neal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff seams friendly and the location is very close to town.
Stayed 1 night in Apr 2024
Response from Tanya on 18 Apr,2024
Thank you for leaving us this awesome review. We are glad you enjoyed our hotel and the close proximity to town. We look forward to see you again.

8/10 Good

David, Powell River

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Tanya on 17 Apr,2024
Thank you very much for taking the time to leave us this review. We hope to see you again soon.

6/10 Okay

Andy

Business traveller
Disliked: Amenities, property conditions & facilities
Good = ocean view, quiet. Poor = disappointed with room offered. Bottom floor, not newly renovated per Expedia description. Corridor to room very tired and room itself average at best. Bed was comfortable.... room was adequate on the whole.
Stayed 1 night in Apr 2024
Response from frontdesk on 16 Apr,2024
Good Afternoon thank you for leaving us a review. We are glad you enjoyed the ocean view, quiet room, and the bed. We have started our room renovations on the 2nd floor recently. Eventually all the floors will be done. Hopefully on your next stay everything will be completed.

6/10 Okay

Patricia

Stayed 1 night in Apr 2024
Response from frontdesk on 15 Apr,2024
Thank you for taking the time to leave us a review. We look forward to you staying with us again soon.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
This property sits right on the waterfront and has gorgeous views. The hotel itself needs some updating, repainting, etc. The staff were all friendly and helpful.
Stayed 1 night in Apr 2024
Response from KK on 20 Apr,2024
Dear valued guest,We highly value your feedback and are thrilled to learn about your delightful experience with the breathtaking ocean view. At present, we are actively undertaking renovations on our premises to enhance and modernize our property. We sincerely hope that during your next visit, you will have the opportunity to witness the exciting new changes we have made. Thank you for choosing Anchor Inn & Suites, Campbell River.

6/10 Okay

Lacy

Nice view. Pretty clean. No lobby coffee. A bit of an older hotel smell.
Stayed 1 night in Apr 2024
Response from front desk on 12 Apr,2024
I am delighted to hear that you enjoyed your stay at our hotel. We are looking forward to welcoming you back in the future. Thank you for choosing Anchor Inn & Suites, Campbell River.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views!! Wonderful staff. A great stay for the value.
Stayed 2 nights in Mar 2024
Response from Tanya on 3 Apr,2024
Thank you so much for the excellent review. We really appreciate you taking the time to do so. Hopefully we will see you again soon.

10/10 Excellent

Shandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from frontdesk on 3 Apr,2024
Thank you for taking the time to leave us this excellent review. We look forward to seeing you again soon.

8/10 Good

Afshin

Liked: Cleanliness, amenities, property conditions & facilities
Good ,but not excellent !
Stayed 2 nights in Mar 2024
Response from frontdesk on 3 Apr,2024
Thank you for leaving us a review. We are planning some remodels in the future. So hopefully we will see you again.

4/10 Poor

Lea-el

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property claims breakfast is included which it Is not at all there’s no continental breakfast included and no $8.99 breakfast buffet either. It’s false advertising and that’s the main reason my boyfriend and I chose this hotel I was vey disappointed to say the least
Stayed 2 nights in Mar 2024
Response from KK on 1 Apr,2024
Hello Lea,I would like to extend my sincerest apologies for the inconvenience you experienced with your recent booking at our property.I have sent you a message in your inbox regarding the issue you encountered. Please take the time to review it, and feel free to reach out to me with any further concerns or feedback you may have. Your feedback is invaluable to us as we strive to improve our services and ensure a positive experience for all our guests.Thank you for choosing Anchor Inn & Suites, Campbell River.

6/10 Okay

Hong

Travelled with family
Disliked: Amenities, property conditions & facilities
Check in is fast and the staff is helpful. However the hotel facilities are dated, the bed and pillow not that comfy, it looks clean but we did find hairs in the bed sheet and bathroom towel; location is convenient, just a couple of minutes drive to the pier and city center. Liked the restaurant on the 3rd floor, food is pretty good and opens late.
Stayed 2 nights in Mar 2024
Response from KK on 26 Mar,2024
I am pleased to hear that the front desk staff provided you with excellent service during your recent stay at our hotel. Your feedback is greatly appreciated and I will be sure to pass on your kind words to the team.I am excited to inform you that we will be undergoing renovations in the near future.I would also like to extend my sincerest apologies for the inconvenience caused by the presence of hair in your room. This is certainly not up to our usual standards and I will be addressing this issue with our housekeeping manager to ensure that it does not happen again in the future.Thank you for choosing Anchor Inn & Suites, Campbell River.

6/10 Okay

Adam

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This could be an amazing place but it is very run down. Booked a beach front and was told on check in that it would be looking on to a parking lot. Paid extra for an ocean view only to be looking through railings and some derelict buildings.
Stayed 1 night in Mar 2024
Response from KK on 26 Mar,2024
Dear guest, I wanted to clarify that the room you were assigned to during your recent stay was on the 5th floor, offering a clear and unobstructed view. We understand that the view plays a significant role in the overall guest experience, and we strive to provide the best accommodations possible.I am excited to share that we will soon be undergoing renovations to further enhance our guests' experience. We look forward to welcoming you back in the future to experience our upgraded accommodations and facilities.

6/10 Okay

Erin

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed there a few years ago and was decent for price. Now hot tub out of commission and not explained to me when I booked, bed super uncomfortable and sheets felt like sandpaper, coffee machine absolute trash. Worst coffee of my life. Housekeepers were incredibly lovely and friendly
Stayed 2 nights in Mar 2024
Response from KK on 11 Mar,2024
Hello Erin. I am very sorry to hear that we did not meet your expectations. I want to assure you that our management team is actively working on upcoming renovations and improvements to enhance our facilities.Your feedback is valuable to us. We hope you will consider giving us another chance to exceed your expectations in the future.Thank you for choosing Anchor Inn and Suites, Campbell River..

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy our stay here, love that the rooms face the ocean and not the busy road.
Stayed 1 night in Mar 2024
Response from KK on 11 Mar,2024
Hello Susan,Thank you for the feedback. We glad to hear that you have enjoyed the view. We look forward to seeing you again.Thank you for choosing Anchor Inn & Suites, Campbell River.

8/10 Good

Len

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is amazing. The value for the room rates is excellent. We really enjoyed our dinner in the dining room with the best views you could imagine.
Stayed 2 nights in Feb 2024
Response from Alia on 2 Mar,2024
We appreciate the positive feedback and happy to know that you enjoyed your time here. Hopefully you stay with us again in the future. Take care.

6/10 Okay

Darya

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
In front of the window, where you should observe ocean view, there is structure. Also, very loud A/C and hottub doesn't work. However, all in all good value for money.
Stayed 1 night in Feb 2024
Response from Alia on 2 Mar,2024
Thank you for your review! Unfortunately, we do have 1 room that has a structure blocking the ocean view and I apologize for our staff not notifying you beforehand. If you choose to stay with us in the future, please feel free to contact the frontdesk at anytime in the day or night if you have an issue. We're always happy to help our guests and make sure they are in good comfort. Take care.

2/10 Terrible

Edward

Disliked: Cleanliness, amenities, property conditions & facilities
The inside of the motel smells like weed all the time, the smell comes into the room. Dogs every few rooms barking at 7:30 am and people partying past midnight. I went there for rest woke up exhausted. Front desk didnt ask me once how my stay was. If your desperate only stay here!
Stayed 1 night in Feb 2024
Response from KK on 27 Feb,2024
I hope this email finds you well. I am writing to address your recent stay at [Hotel Name] and the issues you encountered.I was very sorry to hear that your experience was not up to your expectations. We take pride in providing our guests with a comfortable, relaxing, and safe environment, and it is disappointing to know that you did not feel this way during your stay.Regarding the issues you mentioned, I would like to clarify the following:Pets: We have a strict policy prohibiting pets from being left unattended in guest rooms. This policy is in place for the safety and well-being of both the animals and our guests.Smoking: All of our rooms are non-smoking, and guests are only permitted to smoke in designated areas. Noise: We have quiet hours in place from 12pm to 7am, during which time guests are expected to keep noise levels to a minimum. This policy is in place to ensure that all guests can enjoy a peaceful and restful night's sleep.If you experienced any issues during your stay, I kindly request that you reach out to the front desk immediately. Our staff is available 24/7 to address any concerns or problems that may arise.

10/10 Excellent

Aliza

Response from KK on 25 Feb,2024
Dear Aliza!Thank you for to giving us rating. We appreciate your valuable time.

8/10 Good

Radhika, Delta

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Friendly staff, clean facility and great location.
Stayed 1 night in Feb 2024
Response from Khushali on 25 Feb,2024
Dear Radhika,We truly appreciate your willingness to share your feedback. Thank you for staying with Anchor Inn & Suites, Campbell River.

8/10 Good

Susannah, Sointula

Liked: Cleanliness, staff & service, property conditions & facilities
Pool
Stayed 1 night in Feb 2024
Response from frontdesk on 22 Feb,2024
We appreciate you taking the time to leave us this review. Sounds like you enjoyed our pool. Hopefully we will see you again soon.

8/10 Good

Koreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. We had a great stay. Great restaurant in the hotel. Rooms are big and spacious. Only issue maybe for some - no elevator.
Stayed 1 night in Feb 2024
Response from frontdesk on 22 Feb,2024
Thank you for taking the time to leave us this review. Unfortunately we only have an elevator from the 1st floor to the 4th floor. Then stairs from the 4th to the 7th floor.

10/10 Excellent

Gina

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite standard and basic (but was a pet-friendly room). Very clean and bed was super comfortable. It was nice to have housekeeping check in every morning to make sure I had everything I needed such as towels and coffee amenities. The housekeeping staff are really friendly, my dog adored the attention from them. Short walk to fisherman wharf on one side and on the opposite side is a lovely walk along rotary sea walk. Overall would highly recommend.
Stayed 4 nights in Feb 2024
Response from Tanya on 20 Feb,2024
Thank you very much for this amazing review. We really appreciate you taking the time to let us know. Glad our housekeeping staff made your stay more enjoyable We look forward to seeing you again soon.

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is on the ocean and with views from the rooms. There could be better lighting for the road to the back parking
Stayed 1 night in Feb 2024
Response from frontdesk on 17 Feb,2024
Thank you for the great review. We are waiting on our electrician to fix the lighting. Hopefully on your next stay it will be all fixed.

8/10 Good

Christie L

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent staff, from front desk, housekeeping, to maintenance every single person was incredibly polite, professional, and helpful. Property is a bit dated but well maintained, the ignorant people smoking dope in the hallway or on their patio made it reek! The pool needs to be fixed, the bottom of the skin is wrinkled and a tripping hazard. The hot tub is permanently closed. Other than the pool and dope smokers I would recommend this hotel to anyone coming to Campbell River. You need to decide if swimming is needed or if you are okay with the stench of skunk weed in the morning and at night.
Stayed 5 nights in Nov 2023
Response from KK on 18 Feb,2024
Hello Christie,Thank you for sharing your feedback with us. We take pride in providing a safe and healthy environment for all our guests. As such, we have designated smoking areas to ensure that non-smokers can enjoy their stay comfortably. We kindly request that guests refrain from smoking in non-designated areas. In the event that someone violates our policy, we take swift action to ensure that everyone is safe and comfortable during their stay.

8/10 Good

LAURIE J, gold river

Travelled with partner
Liked: Amenities
Love being oceanfront, seals hanging out on the shore. Could use new pillows and more choice of them
Stayed 1 night in Feb 2024
Response from frontdesk on 10 Feb,2024
Thank you for taking the time to leave us this review. We appreciate any feedback, I will pass on your suggestion about the pillows.

10/10 Excellent

David, Saanichton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tanya on 10 Feb,2024
Thank you very much for giving us this great review. We appreciate you taking time to do so. Hopefully we will see you again soon.

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you and have a great weekend:) Lia
Stayed 1 night in Feb 2024
Response from frontdesk on 10 Feb,2024
We appreciate you taking the time to leave us this awesome review. Hopefully we will see you again soon

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tanya on 10 Feb,2024
Awesome!! Thanks for the great review. We look forward to having you stay with us again.

10/10 Excellent

Drewen

Stayed 1 night in Jan 2024
Response from frontdesk on 23 Mar,2024
Thank you so much for taking the time to give us this amazing review. We really appreciate it, and look forward to seeing you again.

6/10 Okay

Delaney

Stayed 1 night in Jan 2024
Response from KK on 26 Mar,2024
Dear Guest,Thank you for taking time to rate us. We appreciate your time. Thank you for choosing Anchor Inn and Suites, Campbell River.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not perfect but will be back
The staff and food in the restaurant were fine but the food took ages to arrive and the salad wasn't great. Too much oil. The tempurature in swimming pool wasn't great. A little chilly. The room was fine. Still, I'd return next time
Stayed 3 nights in Jan 2024
Response from KK on 30 Jan,2024
Hi Jack!Thank you for taking the time to provide us with your valuable feedback. We greatly appreciate your input as it helps us to continually improve our services.We are pleased to hear that you have enjoyed your stay with us and that you plan to stay with us in the future. We will be sure to address any concerns related to the food in our kitchen to ensure a better experience for all our guests. Additionally, our maintenance team consistently monitors the pool and checks the temperature twice a day to maintain a comfortable and safe environment for our guests.We look forward to welcoming you back on your future visits and hope to exceed your expectations.

2/10 Terrible

Taylor

Travelled with partner
Disliked: Staff & service
Save your back, money and works and just book elsewhere. The Anchor Inn and Suites is outdated, uncomfortable and some of the staff, unprofessional.
Stayed 5 nights in Jan 2024
Response from KK on 30 Jan,2024
Hello Taylor,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay with us did not meet your expectations in terms of comfort.We understand the importance of a pleasant and restful stay for our guests, and we want to assure you that we are taking your comments seriously. In fact, we have renovations planned in the near future, which will include new furniture and upgraded amenities to enhance the overall experience for our guests. Our front desk team is also doing their best to accommodate everyone and ensure a pleasant experience for all. We hope to have the opportunity to welcome you back for a more positive experience in the future.Thank you

8/10 Good

marla

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from KK on 21 Jan,2024
Thank you Marla for your review! We hope you visit us again:)

10/10 Excellent

Julie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from KK on 14 Jan,2024
Hi Julie! thank you for sparing time to rate you. We value your precious time.

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from KK on 14 Jan,2024
We appreciate your time Cassidy! thank you for rating us.

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are comfortable
Stayed 1 night in Jan 2024
Response from KK on 14 Jan,2024
Thank you Terry for taking time to rate us!

8/10 Good

Cheryl

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here and will continue to use this hotel as our home away from home!
Stayed 1 night in Dec 2023
Response from KK on 13 Jan,2024
Thank you Cheryl for your lovely review! We appreciate your time.

6/10 Okay

Audrey

Room was pet friendly so was nice it was easy to get in and out with the dog! Room was old and smelled musty!
Stayed 1 night in Dec 2023
Response from KK on 6 Jan,2024
Dear Guest,Thank you for the feedback! We really appreciate your time. We are going to have renovations on site, including pet friendly rooms. Hopefully we will see you next time with new changes.Thank you for choosing Anchor Inn & Suites:)

10/10 Excellent

Victoria

Stayed 1 night in Dec 2023
Response from KK on 21 Jan,2024
Thank you for giving us a rating! We appreciate your valuable time.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with amazing view ! Price was excelent .
Stayed 2 nights in Dec 2023
Response from frontdesk on 29 Dec,2023
Thank you for taking the time to leave us this awesome review. We look forward to seeing you again soon.

10/10 Excellent

MOHD ARIFF

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from frontdesk on 29 Dec,2023
Thank you for leaving us the great review, We appreciate you taking the time to do so. Hopefully we will see you again soon.

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place is quiet and on the ocean. It is close to town. The driveway to the back is steep.
Stayed 1 night in Dec 2023
Response from frontdesk on 29 Dec,2023
Thank you so much for taking the time to leave us a great review. The view and being close to town make this an awesome property to stay at. We looking forward to seeing you again soon.

6/10 Okay

Lani

Liked: Cleanliness, staff & service
Great view from the lounge and restaurant but it closes too early --8:30pm for a lounge is too early.
Stayed 2 nights in Dec 2023
Response from frontdesk on 29 Dec,2023
Glad you were able to take advantage of the great views from our restaurant. Our restaurant is on winter hours right now. Hopefully on your next stay it will be open later.