Hotel Serra da Estrela

Property class: 3.5

Choose dates to view prices

At Hotel Serra da Estrela, you can look forward to a free breakfast buffet, a terrace and a playground. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and a library.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room (Plus)

A bedroom with a bed, a desk, and a chair.

Standard Room (Plus)

8.6 out of 10
Excellent
(15 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Luxury Room

A hotel room with two beds, a wooden bench, a teal wall, and a door.

Luxury Room

9.0 out of 10
Wonderful
(19 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Room (Nobre)

A modern hotel room with a large bed, a desk, and a television.

Room (Nobre)

10.0 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

Room

  • Sleeps 4

Room

  • Sleeps 3

Room

  • Sleeps 4
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About the area

Capivari, a neighbourhood in Campos do Jordão, is home to Hotel Serra da Estrela. Campos do Jordao Tennis Club and Elephant Hill Cable Car are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Araucaria Chocolate Factory and Tarundu Park. Travelling with kids? Consider Jardim dos Pinhais Ecco Parque and Mantiqueira Olive Oil. Visit our Campos do Jordão travel guide
Map
Rua Mario Otoni Rezende, 160, Vila Capivari, Campos do Jordão, SP, 12460-000

What's nearby

  • Capivari Shopping Center
    3 min walk - 0.3 km
  • Aspen Mall
    3 min walk - 0.3 km
  • Campos do Jordao Tennis Club
    3 min walk - 0.3 km
  • Capivari Park
    5 min walk - 0.4 km
  • Campos do Jordão Convention Center
    5 min walk - 0.5 km

Getting around

  • Campos do Jordao Emilio Ribas Station
    5 min walk
  • São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    175 min drive

Restaurants

  • Churrasco ao Vivo
    1 min walk
  • Cantinho da Serra Grill
    2 min walk
  • Villa Montese
    4 min walk
  • Alquimia
    1 min walk
  • Itália Cantina e Ristorante
    3 min walk

About this property

Hotel Serra da Estrela

  • Family-friendly hotel located in Capivari
  • Take advantage of a free breakfast buffet, a terrace and a playground at Hotel Serra da Estrela. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage. Free in-room WiFi is available to all guests, along with an arcade/games room and a library.
  • Other perks at this hotel include:
    • A children's pool, along with pool umbrellas
    • Free self-parking and valet parking
    • Free bike hire, an electric car charging station and a lift
    • A TV in reception, massage treatment rooms and luggage storage
  • Room features
  • All 78 rooms boast comforts such as bathrobes, as well as perks such as free WiFi and safes.
  • Other amenities include:
    • Heating and portable fans
    • Bathrooms with showers and free toiletries
    • LCD TVs with cable channels
    • Daily housekeeping, desks and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Bicycle cleaning area
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Gym
  • Library
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2004
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 20

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of BRL 100.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

American ExpressDiners ClubMastercardVisa

Important information

Optional extras

  • Pet fee: BRL 100.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Hotel Serra da Estrela have a pool?

Yes, this property has a children's pool.

Is Hotel Serra da Estrela pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of BRL 100.00 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Serra da Estrela?

Self-parking and valet parking are free at this property.

What time is check-in at Hotel Serra da Estrela?

Check-in begins at 3 PM.

What time is check-out at Hotel Serra da Estrela?

Checkout is at noon.

Where is Hotel Serra da Estrela located?

Located in Capivari, this family-friendly Campos do Jordão hotel is within a 5-minute walk of Cadij Shopping Center, Aspen Mall and Capivari Shopping Center. Sao Benedito Church and Campos do Jordão Convention Center are also within 5 minutes. Campos do Jordao Emilio Ribas Station is 5 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Serra da Estrela Reviews

9.4

Exceptional

9.6

Cleanliness

9.6

Location

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 412 out of 557 reviews
Rating 8 - Good. 113 out of 557 reviews
Rating 6 - Okay. 24 out of 557 reviews
Rating 4 - Poor. 6 out of 557 reviews
Rating 2 - Terrible. 2 out of 557 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great location, stunning architecture, awesome amenities and extremely friendly staff. We absolutely enjoyed our stay!
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excelente ! Ckm
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mattress was terrible!
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
All good!!
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Normal
Stayed 2 nights in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
overall very good. Surprised that the front desk did not speak any English, but still the staff was very nice. Also surprised that there is no ticket or document when I handed them the keys to the rental car. Usually you get a ticket or something proving you handed them your keys for the car. Again, overall very nice and loved the short distance to the main streets.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Localização! Fica a 1 quadra do centro capivari. Vale o custo benefício, pois a economia com estacionamentos faz a diferença. As acomodações são excelentes. O café da manhã é muito bom. Existem opções veganas e não veganas. Caso queira algo diferente, os funcionários preparam sem problemas. O atendimento superou as expectativas. Só vai! Sem medo
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esse hotel é excelente. Atendimento (funcionários), limpeza, localização, café da manhã. A piscina aquecida é incrível. Uma pequena sugestão que faço seria colocar espelho de aumento no banheiro.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo perfeito. Ótimo hotel. Recomendo.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bom estadia como sempre espetacular
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estadia ótima, café da manhã muito bom, quarto limpo e espaçoso. Sem nada a acrescentar
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo muito bom!!! E a localização fantástica!!!
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Fuja do quarto andar, tem o barulho de um sistema acredito que de exaustão inicia as 8h30 e só para depois das 23h todo dia. Café bom e estacionamento bom. Equipe cordial. Checkin somente às 15h00, não chegue as 14h00.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Pousada Serra da Estrela é excelente. Instalações, refeições e profissionais são maravilhosos. A localização é ótima e a Pousada possui estacionamento que é imprescindível em Campos do Jordão. Pretendo retornar em breve para aproveitar todas as comodidades oferecidas.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima localização, por ficar na região do centro, Capivari, nem irá tirar o carro da garagem, piscina aquecida, ótimo café da manhã.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo hotel com um bom café da manhã area ampla de estacionamento com manobrista e equipe muito simpática
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foi minha segunda vez e o motivo da escolha foi justamente pela limpeza do quarto, equipe de funcionários, localização e muito mais que o hotel oferece. Maravilhoso!!!!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel otimo. Centrononde se faz tudo a pé. Ótimo quarto amplo e limpo com cama confortável. Ótima piscina quente. Cafe da manha excrlente
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Café da manhã muito bom
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel com excelente localização, estacionamento coberto incluído, perto do centro de Capivari podendo fazer tudo a pé. Staff super atencioso, e um restaurante divino com uma culinária vegana de primeira linha. Café da manhã super completo em ambiente ultra acolhedor. Piscina aquecida, sauna, spa, recreação, hotel super completo. Único inconveniente é que eles aceitam pets. Mas no geral nota 10! Recomendo comprar a Granola feita lá que eles vendem no restaurante.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Café da manhã excelente
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Perfeita; localizacao excelente; instalacoes perfeitas; bem carinhosos com pets: disponibilizam cama, potinhos; opcoes de petiscos naturais para compra ; , porem, atentar que nao podem circular em algumas areas (como regiao da piscina) e nao podem ficar sozinhos no quarto. Ha como usufruir do restaurante na area do “bar”.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cafe da manhã excelente, funcionarios muito educados e gentis
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto espaçoso, excelente localização e bom café da manhã.
Stayed 2 nights in Mar 2026