Reception

Reviews of Camrose Resort & Casino

3.5 out of 5
Camrose Resort & Casino
3201 48 Ave, Camrose, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 418 out of 771 reviews" "
Rating 8 - Good. 248 out of 771 reviews" "
Rating 6 - Okay. 70 out of 771 reviews" "
Rating 4 - Poor. 22 out of 771 reviews" "
Rating 2 - Terrible. 13 out of 771 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Corrina on 28 May,2024
Thank you so much for your review Arnold. I appreciate you taking the time to submit a review and am happy to see you had a good time during your stay. I hope we get to see you again soon on your next visit to Camrose.

10/10 Excellent

Julia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly such a nice stay!! Staff was so friendly, the room was amazing, the pool hot tub were such a bonus. Thanks for the wonderful stay!
Stayed 1 night in May 2024
Response from Corrina on 27 May,2024
Thank you so much for letting us know about your stay Julia. I am so happy you were able to enjoy the hot tub and our friendly atmosphere. I hope we get to see you again soon.

8/10 Good

andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and were happy with the hotel clean great breakfast buffet
Stayed 1 night in May 2024
Response from Corrina on 27 May,2024
Thank you so much for sharing your experience with us Andrew. I am so happy to hear how great your stay was and look forward to seeing you and your wife again soon.

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant here, and the hotel was located right off a highway so access was simple. The room was clean and comfortable. The food in the dining room, which sounded good on the menu, was not very interesting when it arrived, though. Both eggs and mashed potatoes seemed as if they had been made from dry mixes, though I was told that was not the case. It was basic, but nourishing.
Stayed 3 nights in May 2024
Response from Corrina on 22 May,2024
Thank you so much for your feedback Jasmine. We really appreciate you telling us about your experience and I will pass on your comments to our Food & Beverage Department. We look forward to your next stay with us and hope you have a great summer.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Very good price with a hot buffet breakfast included.
Stayed 1 night in May 2024
Response from Corrina on 20 May,2024
Thank you so much Heather. We really appreciate you letting us know how much you enjoyed your stay with us. I hope we get the opportunity to see you again soon.

8/10 Good

Lynette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Apr 2024
Response from Corrina on 13 May,2024
Thank you so much for your review Lynette. I really appreciate you taking the time to submit your review and I hope we get to see more of you in the near future..

6/10 Okay

Courtland

Wasn’t able to cancel my reservation 24hrs in advance
Stayed 1 night in May 2024
Response from Corrina on 13 May,2024
Thank you so much for your review. I looked into your reservation and it looks as though you booked a prepaid non-cancellable reservation. We do appreciate your feedback and look forward to your next reservation.

8/10 Good

Laurie

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Corrina on 13 May,2024
Thank you so much for your review Laurie. It looks like you had a good stay with us. I hope we get the opportunity to see you again in the near future.

6/10 Okay

Gaynor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walls and ceilings are thin, so you hear everything. It sounds like hippos are dancing on your head. Also, they aren't very transparent about having booked rooms for outside events that will affect your experience. (For example, dance competition in town, and children screaming, running up and down the halls all hours of the day and night.)
Stayed 6 nights in May 2024
Response from Corrina on 13 May,2024
Thank you so much for your feedback Gaynor. I am very sorry that the noise during your stay was so bad. During dance season we do have a lot of children come in during the week. We do ask that they quiet down during the quiet times and have security do rounds to make sure they are not disturbing other guests. Thank you so much for bringing this to our attention and we will work with our security team to alleviate more noise issues in the future by doing more frequent checks when we get complaints.

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable hotel
Stayed 1 night in May 2024
Response from Corrina on 10 May,2024
Thank you so much for your review Jack. We really appreciate you letting us know how we are doing. We look forward to seeing you again soon when you are next in the area.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. Nothing special and out of the ordinary.
Stayed 1 night in May 2024
Response from Corrina on 8 May,2024
Thank you so much for your feedback James. I hope on your next visit we are able to make it special for you. We look forward to seeing you again soon.

2/10 Terrible

Marty

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel and casino are really kept up and a very property to visit. However I was harassed and experienced a very unnecessary encounter by an employee during our family stay.
Stayed 3 nights in May 2024
Response from Corrina on 6 May,2024
Thank you so much for your feedback Marty. I am so sorry to hear that you had a negative encounter with a staff member. I will reach out to the management team to see if we can get to the bottom of this and make sure it doesn't happen again. We appreciate you bringing this to our attention so that we are able to resolve it for your next stay with us. I hope we get the opportunity to see you and your family again soon.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Corrina on 6 May,2024
Thank you so much for taking the time to review us Louis. I am so happy to see that you had a great stay with us. I hope we get to see you again soon.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Corrina on 6 May,2024
Thank you for your great review Jesse. I am so happy to see that you had a great stay and hope that we get to see you again soon.

10/10 Excellent

Cameron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, excellent and very accommodating staff. Room was ready an hour prior to check in and they let me get the room early. Kids absolutely loved the slide and pool area, and so did I!
Stayed 1 night in Apr 2024
Response from Corrina on 2 May,2024
Thank you for taking the time to review our property Cameron. We are so happy to see how much you and your family enjoyed your stay with us. We all look forward to seeing you again soon.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay there again!
Stayed 2 nights in Apr 2024
Response from Corrina on 30 Apr,2024
Thank you so much for your amazing review Michael! I am so happy to see how much you enjoyed your stay and we look forward to seeing you again.

8/10 Good

Jaime

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Great place. Kids love the pool and the slide
Stayed 3 nights in Apr 2024
Response from Corrina on 29 Apr,2024
Thank you so much for your feedback Jaime. I am so glad that you and the kids had a great time. I appreciate you taking time to submit your review and I look forward to seeing you again.

8/10 Good

Shantelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, hotel was extremely clean.
Stayed 2 nights in Apr 2024
Response from Corrina on 29 Apr,2024
Thank you so much Shantelle for your review and great feedback. I am so happy that you enjoyed your stay with us and I hope we get to see you again soon.

4/10 Poor

deb

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon checking in I had requested room close to elevator I was given room 429 farthest from elevator
Stayed 1 night in Apr 2024
Response from Corrina on 29 Apr,2024
Thank you so much for your feedback Deb. I appreciate you bringing this to our attention. I will speak with the agent so that she can improve on her guest services and I am so sorry that when checking you in did not move you once you mentioned wanting to be closer to the elevator. I do recommend making your requests when booking so that we can accommodate your request before you arrive and make your check in a smoother process for you. I hope we get to see you again soon.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Corrina on 26 Apr,2024
Thank you so much for your good review Thomas. I hope we get the opportunity to see you again soon and earn the full 5 out of 5. See you soon.

10/10 Excellent

Marty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were excellent and efficient at check-in and check out. Thank you!
Stayed 1 night in Apr 2024
Response from Corrina on 24 Apr,2024
Thank you so much for your review and feedback Marty. I am so happy to hear that we offered you a great experience and I look forward to seeing you again soon.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, good location
Stayed 1 night in Apr 2024
Response from Corrina on 19 Apr,2024
Thank you so much for your perfect review Linda. We were so happy to host you for your stay. I hope we get to see you again in the near future.

10/10 Excellent

Margaret

Stayed 1 night in Apr 2024
Response from Corrina on 17 Apr,2024
Thank you so much for your review Margaret. We really appreciate the perfect score and are so pleased that you enjoyed you stay with us. We really hope to see you again soon.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in Apr 2024
Response from Corrina on 15 Apr,2024
Thank you for giving us a perfect rating and for recommending us to other travelers Russell. I'm sure our entire hotel team enjoyed seeing to your needs as much as you enjoyed your stay. Thank you and we look forward to seeing you soon.

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay here. Quiet / beds are comfortable / food is great and room rate includes breakfast.
Stayed 1 night in Mar 2024
Response from Corrina on 15 Apr,2024
Thank you for your review and feedback Denise. I am so happy to hear that you enjoy staying with us and I hope we get to see more of you soon.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr,2024
Thank you for giving us a perfect rating and for recommending us to other travellers. I'm sure our entire hotel team enjoyed catering to your needs as much as you enjoyed your stay. Thank you and look forward to seeing you soon.Regards, Hany Assal, CHA, CHSP General Manager

2/10 Terrible

Brandy

Travelled with family and small children
We booked a room with a king bed with couch pullout and when we got our room there was no couch. They would not accommodate us said they were full and there was nothing they could do. Could not give us a cot because of it being a fire hazard.
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr,2024
Thank you for your recent feedback. I'm sorry to hear about your experience with the shortage of our sofa beds in some of our kin beds room types your guest room was uncomfortable. We extend our sincere apologies. Our goal is to deliver top customer service and to provide our guests with a memorable stay. We hope you will allow us to serve you again.Sincerely,HAny Assal, CHA, CHSP General Manager

10/10 Excellent

shiela may

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thumbs up
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr,2024
Wow! What a wonderful rating, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to Camrose Resort Casino soon.Best wishes, Hany Assal, CHA General Manager

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr,2024
Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Best Regards,Hany Assal, CHSP,CHA General Manager

8/10 Good

Randall

Stayed 1 night in Jan 2024
Response from General Manager on 3 Apr,2024
Thank you for taking the time to review Camrose Resort Casino. I am glad to hear that we will be your top choice when you visit Camrose. We look forward to welcoming you back soon! Warm Regards,Hany Assal. CHA General Manager

10/10 Excellent

Dorian

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr,2024
Thank you for giving us a perfect rating and recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Regards,Hany Assal, CHA General Manager

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Supper buffet was mediocre. Breakfast buffet was dreadful. Disappointed in the food. Next time I will order off the menu or go elsewhere. Staff was great. Kids running up and down the hallway was awful. I should have asked for top floor. Bed and pillows were very comfortable. Price was great.
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar,2024
We want to thank you for your patronage and for bringing your concern to our attention. As one of our valued guests, we would like to address your concerns as quickly as possible with our Executive Chef. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. I hope to have the pleasure of serving you again in the future. Kind regards,Haby Assal, CHA, CHSP General Manager

8/10 Good

Denelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was a great last minute choice. Pool was great food was great. Down side… only 1 elevator worked and the free dinner was only for 2 guests, we expected that all 4 guests we had on the booking would get a voucher.
Stayed 1 night in Mar 2024
Response from Corrina on 18 Mar,2024
Thank you so much for your feedback Denelle. We have fixed the 2nd elevator already. The dinner is only for the adults in the room and Expedia does not have a way for us to show that on their site. I do apologize for not meeting your expectations. I do hope that we get to see you again in the future.

10/10 Excellent

Emily, Beaumont

Stayed 1 night in Mar 2024
Response from General Manager on 7 Apr,2024
On behalf of our entire staff, we thank you for your business. It's great to hear that you were well taken care of during your stay with us. I will pass your review to our associates they will appreciate your positive feedback. We thank you for your business and hope to see you again when your travels bring you back to Camrose!Best Regards,Hany Assal, CHA,CHSP General Manager

10/10 Excellent

Katelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing except for the water slide being down.
Stayed 2 nights in Mar 2024
Response from Corrina on 18 Mar,2024
Thank you for your feedback Katelyn. We have had a repairman in and fixed the slide. I hope on your next visit you are able to enjoy it and we look forward to seeing you.

10/10 Excellent

Ernie

Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr,2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Regards,Hany Assal, CHA General Manager

6/10 Okay

Dennis

Business traveller
Breakfast was poor
Stayed 1 night in Mar 2024
Response from Corrina on 11 Mar,2024
Thank you for your feedback regarding our breakfast Dennis. I will be sure to share it with our F&B team so that we can improve it before your next stay.

6/10 Okay

kim

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
I like having a casino there it's nice wide open space good parking but that was the most uncomfortable bad I've slept in a long time. Good breakfast as well
Stayed 2 nights in Mar 2024
Response from Corrina on 11 Mar,2024
Thank you so much for the feedback about your stay Kim. I will let our maintenance team know about about the bed being uncomfortable and hopefully we will have that rectify for your next stay.

2/10 Terrible

Jodi

The extra charge for the buffet when booking was unfair and not apparent. This seems a bit shady as I was not aware of this add-on.
Stayed 1 night in Mar 2024
Response from Corrina on 11 Mar,2024
Thank you for your feedback Jodi. Generally on weekends our rates come with breakfast and dinner included to add value for the higher costs we run on those days. During the week when our prices are lower we offer the option to add it to your rate. We appreciate you letting us know about your concerns and I hope this clarifies the situation.

10/10 Excellent

Tony

Stayed 4 nights in Feb 2024
Response from General Manager on 30 Mar,2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.Hany Assal, CHA, CHSP General Manager

10/10 Excellent

Ruoxi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Corrina on 11 Mar,2024
Thank you so much for your review Ruoxi. We really look forward to seeing you again soon.

6/10 Okay

David

Travelled with family
Disliked: Staff & service
Pool has high level of chemicals. Stairs are without carpet and exposed nails.
Stayed 1 night in Mar 2024
Response from Corrina on 9 Mar,2024
Thank you for your feedback David. I will definitely be speaking to our maintenance team regarding the pool and nails in the stairwell. I am so sorry that this impacted your stay so adversely. We will remedy this as soon as possible and hope to see you again soon.

10/10 Excellent

Susan

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big beautiful. Clean! Bright. Friendly. Beautiful pool and slide and jacuzzi. Quiet! It has the best heater / air conditioning system. It was amazing how much it helped my asthma symtoms. Bonus food vouchers for onsite restaurant!!!
Stayed 3 nights in Mar 2024
Response from Corrina on 9 Mar,2024
Thank you for the lovely review Susan. I am so happy to see how much you enjoyed our facilities during your stay. I hope you come back to stay with us soon.

10/10 Excellent

Tanis

Stayed 1 night in Feb 2024
Response from Corrina on 6 Mar,2024
Thank you so much Tanis. I hope we get to see you again soon and we hope you'll be able to come visit for Easter!

2/10 Terrible

scott

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were storm stayed and asked to check in a little early. Was told it’s not busy and room is ready but would not accommodate an early check in. And told me $10 per hour for early check in ? Wow. So came back at 2:00 at check in time and was told I am early. It was 1:58. Just not accommodating at all. Name was Lisa
Stayed 1 night in Mar 2024
Response from Corrina on 4 Mar,2024
Thank you for letting us know about your stay, Scott. I sincerely apologize for your experience with the front desk agent. We will be addressing this with her as we wish for our guests to have an enjoyable experience at our property. I really appreciate you bringing this to my attention and hope that you will choose to stay with us again in the future to offer you the experience you should have received this time.

10/10 Excellent

Jordan

Stayed 1 night in Feb 2024
Response from Corrina on 25 Mar,2024
Thank you so much for reviewing our property Jordan. I am so pleased to see that you enjoyed your stay with us and look forward to seeing more of you in the future.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Our stay was very enjoyable and we appreciated the condition and cleanliness of this location. The buffet dinner that was included was quite adequate as was the breakfast. We would stay there again, and for what it is worth we could have had a better rate directly with the facility than we had booking through Hotels.com
Stayed 1 night in Feb 2024
Response from Corrina on 26 Feb,2024
Thank you so much for your feedback. We appreciate hearing from you. I hope that you choose to stay with us again soon.

10/10 Excellent

Tony

Business traveller
Liked: Amenities
Nice
Stayed 3 nights in Feb 2024
Response from Corrina on 26 Feb,2024
Thank you so much for your review Tony. We are very happy to see you enjoyed yourself and look forward to seeing you again soon.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Common areas and room were clean, and the reno's from last year appear to be all done! Camrose is a very driveable little city with lots of restaurants to choose from.
Stayed 1 night in Feb 2024
Response from Corrina on 26 Feb,2024
Thank you so much for your feedback Jeff. We appreciate you telling us how your stay went and look forward to seeing you again soon.

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Good price.
Stayed 1 night in Feb 2024
Response from Corrina on 20 Feb,2024
Thank you so much for your feedback Rita. We really appreciate you taking the time to review us. We look forward to seeing you again soon.