Overall this hotel was great, but had poor service. We stayed in a room that had a constant alarm going off, we reported it to the front desk, they acknowledged the buzzing/beeping, but couldn’t give us another room, because we booked on hotels.com, they told us, we would have to cancel our room, and book a more expensive option with them, if we wanted a different room. The front desk did get someone to fix the room, however, at 2 AM both nights the buzzing/beeping kept coming back, which they acknowledged again, and said it was a problem with the heater/furnace unit.
2 nights, both nights trying to sleep through an alarm, with zero help from hotel.