Canaan Hotels from S$103

"Several small fixes were due. The balcony overlooking the river was great."

"Nice location "

"Great stat"

"Good breakfast. We went for a relaxing getaway. The sauna was out of order, we had to ask for the pool to be uncovered, the pool was freezing, the pool room was freezing!! Everywhere I looked was a sign for " we accept tips"! At least 4 in the room and 2 at the breakfast area! All along with a sign that also said " room cleaning and amenities are at your request only". They still have carpeted floors in the room. There were no dressers or any drawers to put your belongings. The bolt lock on the door didn't work. The person that took care of the breakfast was extremely intrusive. He went around singing in a very loud voice, and would sit at your table uninvited and started talking to you! ASll in all a very unpleasant experience."

"when we arrived at our room after dinner the A/C didn't seem to be working and the TV was not getting any signal. we called the front desk. They sent a gentleman to assess the situation. he said he would come back to fix the problem. He came back with a portable fan! We said no way - and forget about it. We finally got it working. He also said he was the new "houseman" and had no ide how to fix the TV. We said send in the engineer. He left and came back shortly and said there was no engineer on site and it would take at least 30 minutes to get him there. We said forget bit but have the manager call us. The front desk called (apparently there was no manager available?) and reiterated it would take time. But offered no solution or apology. We specifically asked that the manage call us in the morning - the desk person said they would leave a note. No call. at checkout the desk person never asked "how was your stay". I offered the story. He asked do you want to speak to the manager. I said sure. Hre came out, listened to the saga and responded; "no houseman on duty, huh? I'll look into it." This was not a 4 or 5 star experience certainly for what we were charged. Most disturbing was the seemingly indifferent response to addressing the problem coupled with no apologies. Some times it's the little things that make all the difference. For what it's worth."

"Pool and hot tub clean. School vacation week, lots of kids. Staff friendly. "

"Everything felt clean and fresh."

"Cozy room, excellent breakfast, friendly staff, pretty grounds, and wonderful on site bar and restaurant. "

"The person at the front desk gave me permission to stay longer, until 12:30 and then an extra 15 minutes, which allowed me to finish my work, work out, and shower. Much appreciated!"