Villas in Canary Islands

"Despite some of the negative reviews, it was a great stay. Staff were great, attentive and helpful. Food was fantastic as well as the evening entertainment. The only downside for me was all of the young people in groups at the beginning of my stay, doing balloons and made the hotel smell very green which I found very inappropriate as there were families there with young children so harder policing around that would’ve been better. "

"Great place. Lovely room right by the pool"

"Lovely adults only area. Main pools were good but needed to be cleaned more - lots of cups left overnight (I know people should clean up after themselves but they dont so more staff cleaning the pool area and pool would be good) Cups at the bar should be reusable plastic too. So much waste. Food was as you would expect. We managed to find something we liked each day. It’s good that you can swap between dinner and lunch if you want to go out in the evenings. Rooms are clean and quite well maintained. So are public areas and toilets. "

"A beautiful hotel with incredible restaurants. Too many small children though and hotel is situated far out. "

"I had such a fantastic time here for my 26th birthday I came on a solo trip. I stayed in one of the villas right by the sea and it was the most relaxing and beautiful place I’ve been to. Staff were very helpful and the self accommodation meant I could cook my own food "

"Friendly helpful staff, wonderful good, beautiful vista and great amenities "

"We were there for two nights,20-22/3, the breakfast was excellent, swimming pools lovely and room was great on the first night. The second night we couldn’t sleep most of the night as it was raining heavily and water was dripping through the balcony window onto the floor making a sound even when I placed three large towels on the floor. In the morning when we were leaving I spoke to Stephanie, customer relations, and told her we couldn’t sleep: she said we could have changed rooms, I replied that it was 2.00 in the night and we were also leaving that morning, also that we would not be returning to the island.She said she would look into the matter, I also showed her a video taken during the night. Later I asked her if the hotel could pay for our taxi into town as compensation,she said it was not possible as they were a different company. Later I received her email saying that the weather had affected many other businesses and that I could get an upgrade if I booked again. She clearly did not listen to me when I said we would not be returning ever again. I feel that this is unacceptable, especially as this was an expensive hotel, the customer service was not up to standard. I have used Hotels .com for many years and never complained, but in this instance I think that some compensation is required "

"No beach view"

"Hotel is centrally located, close to cruise pier, bus station and walking distance to beach and restaurants."