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Reviews of Apartamentos de lujo frente al Mar Caribe

4 out of 5
Apartamentos de lujo frente al Mar Caribe
Juárez, Cancun, QROO

Reviews

6.4
Rating 10 - Excellent. 2 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 2 out of 5 reviews" "

8.0/10

Cleanliness

10/10

Amenities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Rosalia

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Gerencia on 13 Feb,2024
Muchas gracias Rosalia, esperemos regresen pronto a visitarnos!

2/10 Terrible

Craig

Travelled with family
Disliked: Room comfort
We got extorted by property manager!
We were extorted by the property manager. We rented a 2 bedroom place for just 2 of us, then my adult son asked if he & girlfriend could join. Hotels.com said we would have to cancel with no refund & look for a new place. When I told them the place already has 2 bedrooms, they provided the property manager’s info & said we would need to work it out with him. I asked him (Valentin) if we could bring 2 more and if we would have to pay extra. He said it was no problem and no extra money…until we arrived. Then he said we owed $400 extra. We argued with him for an hour, then he took the key and left and told Hotels.com the booking was canceled. He had us, because he only agreed no $ over the phone, never in writing. We were stuck paying. Also, the place stinks really bad and has a washer, but no dryer. Also, the water went out multiple times and was shut off all day Wednesday. The showers suck because there’s only half a door and water sprays all over the floor. Also the “beach” is all rock with a couple inches of sand thrown on top. In the water, all rock, no sand. Also, when we arrived, we still had no info on unit/building number, so the guardhouse wouldn’t let us in for a long time, standing in the heat on the side of the road with all our bags. The whole thing was a fiasco. On a positive note, the grounds were gorgeous & the pool was great. The ferry to Isle Muejueres is super close & was also fun. I’ve never been scammed like this before though & that really sucked!!
Stayed 6 nights in Jan 2024
Response from Cancun on 5 Feb,2024
Thank you for communicating, we will take note of your comment. Regarding adding more people to your reservation, it is a supplement which you did not put in your reservation if more people come. It was difficult to deal with you because of your aggressiveness towards me, you even pushed me. I always had a good attitude to solve and you were in a complicated plan. I recommend that you make your reservation correctly next time.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Cancun apartment on 5 Feb,2024
Thanks

2/10 Terrible

Paola

Travelled with family
Disliked: Cleanliness
Pésimo
Tengan cuidado, este departamento no es de lujo, ni siquiera está frente al más, no servía el boiler, ni la estufa, ni el agua de la regadera se iba, súper mal lavado, una serie de reglas inconcebibles para lo que pagas, no puedes entrar al gimnasio, ni al club kids, los baños de la alberca feos y sucios, no se puede nadar en el mar porque en esa zona están los lancheros.
Stayed 4 nights in Jan 2024

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, amenities
Excelente ubicación, bella vista frente al mar, la unidad residencial muy bonita y bien cuidada
Response from Gerencia on 9 Sept,2023
Muchas gracias Lina por confiar en nosotros en su estancia y estar tan contenta, les esperamos nuevamente en sus próximas vacaciones