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BOK21

3.0 star property
Hotel with free parking, near Plaza Las Americas

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Photo gallery for BOK21

Exterior
Exterior
Building design
1 bedroom, free WiFi, bed sheets
Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Suite

1 bedroom, free WiFi, bed sheets

Suite

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Private bathroom
Free bottled water
Coffee/tea maker
Netflix
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room

1 bedroom, free WiFi, bed sheets

Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Free bottled water
Coffee/tea maker
Netflix
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room

1 bedroom, free WiFi, bed sheets

Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Free bottled water
Coffee/tea maker
Netflix
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite

1 bedroom, free WiFi, bed sheets

Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Private bathroom
Free bottled water
Coffee/tea maker
  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Map
Bonampak, Cancun, QROO, 77500

What's nearby

  • Plaza Las Americas - 13 min walk - 1.1 km
  • Plaza 28 - 17 min walk - 1.5 km
  • Ultramar Ferry Puerto Juárez - 6 min drive - 4.3 km
  • Playa Tortugas - 8 min drive - 6.0 km
  • Langosta Beach - 8 min drive - 7.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

  • ‪KFC - ‬2 min walk
  • ‪Rolandi's - ‬5 min walk
  • ‪La Coyota - ‬5 min walk
  • ‪La Casa de los Abuelos - ‬3 min walk
  • ‪Chila y Quil - ‬9 min walk

About this property

BOK21

Hotel near Plaza Las Americas
Located close to Playa Tortugas and Ultramar Ferry Puerto Juárez, BOK21 provides a terrace and a garden. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), outdoor furniture and tour/ticket information
  • Concierge services
Room features
All guest rooms at BOK21 feature thoughtful touches, such as air conditioning, as well as amenities, such as free WiFi and free bottled water.
Extra amenities include:
  • Showers and free toiletries
  • 55-inch flat-screen TVs with Netflix, streaming services and digital channels
  • Coffee/tea makers and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 11:00 AM for a fee: MXN 83 to 119 for adults and MXN 83 to 119 for children

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • 6 steps to reach entrance
  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 9:00 PM) and Saturday - Sunday (9:00 AM - midnight)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 83 to 119 for adults and MXN 83 to 119 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

BOK21 Hotel
BOK21 Cancun
BOK21 Hotel Cancun

Frequently asked questions

Is BOK21 pet-friendly?

No, pets are not allowed at this property.

How much is parking at BOK21?

Self-parking is free at this property.

What time is check-in at BOK21?

Check-in start time: 3:00 PM; check-in end time: 3:30 PM. After-hours check-in is not available.

What time is check-out at BOK21?

Checkout is at noon.

Where is BOK21 located?

Located in Downtown Cancun, this hotel is 0.6 mi (0.9 km) from Plaza Las Americas, and within 3 mi (5 km) of Playa Tortugas and Ultramar Ferry Puerto Juárez. Langosta Beach and Tortuga Beach are also within 6 mi (10 km).

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BOK21 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 43 reviews
Rating 8 - Good. 12 out of 43 reviews
Rating 6 - Okay. 7 out of 43 reviews
Rating 4 - Poor. 1 out of 43 reviews
Rating 2 - Terrible. 5 out of 43 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price
Stayed 7 nights in Mar 2025

8/10 Good

ken

Liked: Property conditions & facilities
Amazing
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got what I needed.
Stayed 2 nights in Dec 2024

8/10 Good

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, but theres a lot of noisy traffic in front the hotel.
Stayed 2 nights in Jul 2023

2/10 Terrible

shakir sabah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i didnt enjoy the stay at the hotel it was very noisy all day and night the car noise and motor cycle its like you sleeping outside the old cleaning lady was nice and she did what she can to keep the room clean but the sheet and pillows and stan markers on them the was something new for me to see and experience the WIFI was very slow and keep disconnecting and once i contact the staff or the owner the msged me on WhatsApp he said he never had the experience before and wrote everything in capital latter like am suppose to care with these lies i go and look at the reviews of the hotel and every problem i stated was the same problem people were having then he wanted to charge me an extra day when i was out at 7 am for my flight if you get the room facing the street you wont be able to sleep i had to get anther place for the last 5 days of my trip it was really a waste of money this hotel for and was not happy with it are their staff at all DO NOT RECOMMEND TO ANYONE TO HAVE THIS EXPERIENCE
Stayed 10 nights in Apr 2025

6/10 Okay

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Ok for a budget short trip

The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable. Wifi rather OK for simple tasks.
Stayed 1 night in Dec 2023

8/10 Good

Kathryn

Liked: Staff & service
I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time.
Stayed 1 night in Oct 2023

6/10 Okay

Viridiana

Disliked: Amenities
Confortable
Stayed 7 nights in Jun 2025

10/10 Excellent

David

Stayed 7 nights in Jun 2025

10/10 Excellent

Ashoka

Liked: Cleanliness, amenities, property conditions & facilities
CLEAN ROOMS, WELL MAINTAINED.. HOT WATER. nice staff . good parking
Stayed 2 nights in Jun 2025

10/10 Excellent

Claudia Cuevas

Liked: Cleanliness, property conditions & facilities
Muy buena ubicacion, seguro y comodo... algunos detalles pero bien
Stayed 4 nights in May 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar cómodo y céntrico
Stayed 4 nights in May 2025

8/10 Good

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar accesible, práctico
Stayed 1 night in Apr 2025

10/10 Excellent

YOUNG HAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for car traffic noises, everything is okay. Good price good deal.
Stayed 4 nights in May 2025

10/10 Excellent

Michael

Stayed 3 nights in Apr 2025

6/10 Okay

Zoé Yunuen

Disliked: Cleanliness, amenities
En los 3 días que nos hospedamos ningún día de la limpieza nos cambiaron las sábanas ni las toallas, ni las tasas y vasos que ponen en la habitación. La limpieza de cada habitación se basó en sacar la basura y tender la cama. Tampoco nunca nos pusieron de nuevo agua de cortesía. La señal de internet no es buena cuando hay varios conectados, sobre todo cuando llegan todos por la noche, ya tarde si cargan las cosas. Por las noches llega a haber olor a caño por la coladera de la regadera, recomendaría que colocaran una tapa para evitar eso. La verdad no volveré a hospedarme aquí.
Stayed 3 nights in Mar 2025

2/10 Terrible

LAURA CRISTINA

Disliked: Staff & service, property conditions & facilities, room comfort

MAL HOTEL

Nos fue muy mal!! Primero, en la plataforma reservamos habitación con 2 camas King size, pero al llegar al hotel no contaban con habitaciones con camas king, nos dieron una habitación con 2 camas individuales… Por otro lado, la infraestructura está muy vieja y obsoleta, las habitaciones dan al Boulevard y las ventanas de aluminio dejan pasar todo el ruido, por lo que fue imposible descansar adecuadamente…
Stayed 6 nights in Mar 2025

4/10 Poor

Andaira

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

PAOLO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo MUY bien! habitacion grande, cama comoda, todo limpio, todos muy amables, cuando estoy en cancun es mi primera opcion wifi exelente
Stayed 2 nights in Jan 2025

10/10 Excellent

Ana Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Rafaela Natividad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está muy bonito, iluminado, céntrico, todo súper. Alta calidad por el precio. El único pero a considerar es que está en una avenida muy transitada y puede ser un poco ruidoso.
Stayed 1 night in Jan 2025

10/10 Excellent

Alejandra

Stayed 2 nights in Jan 2025

8/10 Good

Thaddaeus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, enfrente tiene tiendas para comprar alimentos y puedes salir a caminar un rato, es muy tranquilo y seguro. Las recepcionistas súper atentas, tienes 24/7 bebidas como té o café gratis. Sin duda volvería a hospedarme aquí. Mis felicitaciones a todos los trabajadores que hacen que la estancia sea espectacular.
Stayed 1 night in Dec 2024

6/10 Okay

Jesus

Stayed 3 nights in Dec 2024