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Enigmatic Hotel Experience

4.0 star property
Downtown Cancun's Enigmatic Hotel offers coworking spaces, a refreshing pool, and soothing spa services, balancing productivity and relaxation.

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Discover the vibrant spirit of Downtown Cancun at Enigmatic Hotel Experience. Enjoy a serene garden, outdoor pool, bike rentals, coworking spaces, and complimentary WiFi. This blend of relaxation and convenience consistently satisfies guests.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

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  • Save 15% or more on select VIP Access properties when you reach Silver tier or above
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

View all photos for Deluxe Room

Individually decorated, bed sheets

Deluxe Room

Highlights

Individually decorated
Air conditioning
Smart TV
Separate bedroom
Private bathroom
Free bottled water
Daily housekeeping
Wardrobe
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Individually decorated, bed sheets

Standard Room

Highlights

Individually decorated
Air conditioning
Separate bedroom
Private bathroom
Free bottled water
Daily housekeeping
Wardrobe
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

Individually decorated, bed sheets

Signature Double Room

Highlights

Individually decorated
Air conditioning
Private bathroom
Free bottled water
Daily housekeeping
Wardrobe
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Located in Cancun, Enigmatic Hotel Experience is in the city centre. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Xoximilco and Extreme Adventure are also worth visiting. Take the opportunity to explore the area for water adventures such as snorkelling.
Visit our Cancun travel guideOpens in a new window
Map
14 Calle Mero, Cancun, QROO, 77500

What's nearby

  • Benito Juarez Municipal Building - 3 min walk - 0.3 km
  • Las Palapas Park - 5 min walk - 0.4 km
  • Mercado 23 - 9 min walk - 0.8 km
  • Plaza 28 - 16 min walk - 1.4 km
  • Plaza Las Americas - 3 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • ‪The Healthy Place - ‬2 min walk
  • ‪Yamamoto - ‬4 min walk
  • ‪Las Tostadillas Del Mar Ruta Nader - ‬2 min walk
  • ‪Zereno Cafe - ‬2 min walk
  • ‪Rooster Mero - ‬1 min walk

About this property

Enigmatic Hotel Experience

Upscale hotel near Ultramar Ferry Puerto Juárez
Close to Puerto Cancun Marina Town Center, Enigmatic Hotel Experience provides designer shops on-site, a garden and a bar. Treat yourself to a hot stone massage at the on-site spa. Free WiFi in public areas and a restaurant are available to all guests.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Local cuisine breakfast (surcharge), bike hire and a water dispenser
  • Coworking spaces, a 24-hour front desk and smoke-free property
  • A computer station, massage treatment rooms and outdoor furniture
Room features
All guestrooms are individually decorated, and offer comforts such as air conditioning, as well as amenities such as free bottled water.
Other amenities include:
  • Bathrooms with showers and shampoo
  • Wardrobes/cupboards and daily housekeeping

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:00 AM for a fee: USD 12.50 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Spa open daily
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 1000 per stay
  • Service fee: USD 2 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: from approximately USD 12.5 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Enigmatic Experience Cancun
Enigmatic Hotel Experience Hotel
Enigmatic Hotel Experience Cancun
Enigmatic Hotel Experience Hotel Cancun

Frequently asked questions

Does Enigmatic Hotel Experience have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 10:00 PM.

Is Enigmatic Hotel Experience pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Enigmatic Hotel Experience?

Enigmatic Hotel Experience doesn't offer parking.

What time is check-in at Enigmatic Hotel Experience?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Enigmatic Hotel Experience?

Checkout is at noon.

Where is Enigmatic Hotel Experience located?

Located in Downtown Cancun, this spa hotel is within 1 mile (2 km) of Benito Juarez Municipal Building, Puerto Cancun Marina Town Center and Plaza Las Americas. Ultramar Ferry Puerto Juárez is 2.2 mi (3.6 km) away.

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Reviews

Enigmatic Hotel Experience Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Amenities

8.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 18 out of 24 reviews
Rating 8 - Good. 4 out of 24 reviews
Rating 6 - Okay. 1 out of 24 reviews
Rating 4 - Poor. 0 out of 24 reviews
Rating 2 - Terrible. 1 out of 24 reviews

Reviews

8/10 Good

Tuomas

Liked: Staff & service
Great staff, good hotel/hostel and good food at the restaurant
Stayed 1 night in Oct 2025

10/10 Excellent

Behailu

Liked: Cleanliness, amenities, property conditions & facilities
Authentically boutique hotel, great roomy room priced right decorated with locally sourced furnitures, pool, amazing service by the team not to mention within the courtyard of the hotel they an oyster & sushi bar, restaurant, coffee bar, cocktail lounge each with its own unique vibe- and a speak-easy smoke lounge. Located in Cancun down town, plenty of restaurants, cafe and bars within 5 minutes walk-in distance one will experience local vibes away from very touristy areas. And R1 & R2 bus ride away from the La Isla shopping mall, and more popular night life if one needs a change of pace
Stayed 1 night in Dec 2025

10/10 Excellent

Ambar Gissell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, very clean, everyone friendly, in my opinion the rooms are really pretty, my only complain is that there are mosquitoes so bring repellent, but definitely would go back, around the area tons of food places, coffee shops, supermarket like 10 mins walking, and the artisans market very close too, loved it.
Stayed 5 nights in Sep 2025

10/10 Excellent

Corrin

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Room is very simple but aesthetic. Wish there was a full length mirror. Our A/C wasn’t working and the hotel was full, we were ok but the staff tried so hard to make it work! Loved hanging out at the pool. Walking distance from the ADO bus station and lots of restaurants
Stayed 1 night in Oct 2025

10/10 Excellent

Sean

Liked: Cleanliness, amenities
Great location downtown with amazing staff. Most of the amenities you could want are onsite including masseuse, bar, and restaurant. Anything else is a short walk, Uber, DiDi or taxi ride away. The rooms are super clean as well.
Stayed 2 nights in Jun 2025

8/10 Good

Ahlam

Liked: Cleanliness, staff & service, amenities
Clean and nice room .water bottle free.nice it's always hot in Cancun. Beautifull style.the bathroom, the room and the pool .all is designed with style and class The guy with black hair in the front desk is very helpfull and nice . Relaxing environment .I just spend 1 night.to cach the flight tomorrow. Close to las palpas .Soriana and 20 min to Mercado 28. Great location.10 min to Ado. Gracias relaxing hotel.
Stayed 1 night in Sep 2025

6/10 Okay

DeLainey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful, aesthetic room, not too comfy of a mattress but like any hotel honestly. They have the looks down, it really all does look like the photos, but the people are rude. Employees never were happy and didn’t want to actually work.
Stayed 6 nights in Jun 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late and was only here one night before I went on a retreat about four hours away. It felt a bit like a hostel (common areas, at least). The room was very nice and the staff was friendly. Walked about 100 yards to a pleasant breakfast restaurant (The Rooster?) with good WiFi. I basically just slept here one night. Seems nice, though!
Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
​"Excelente elección, un 10 rotundo. El hotel tiene una ubicación céntrica inmejorable, cerca de todo lo importante. Me sorprendió gratamente la limpieza, estaba todo impecable y muy cuidado. Mención especial para la chica de recepción, que fue un encanto y nos atendió con muchísima amabilidad. ¡Totalmente recomendable si buscas comodidad y buen trato!"
Stayed 1 night in Dec 2025

10/10 Excellent

Andalib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!
Stayed 3 nights in Nov 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
El hotel esta muy bien decorado y muy hermoso.Todos son muy amables sobretodo Chavely y Adrian en recepcion.La habitacion era realmente grande con una cama muy comoda y una decoracion preciosa.En fin...me encanta el lugar
Stayed 1 night in Nov 2025

10/10 Excellent

Angeline

Liked: Cleanliness, amenities, property conditions & facilities
Chambre très spacieuse et bien équipée, très bon petit déjeuner
Stayed 1 night in Nov 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
El hotel es hermoso y muy tranquilo.La habitacion muy iluminada y espaciosa.A pesar de haber llegado antes de la hora de entrada fui amablemente recibida por Chavely y Gabriel en recepcion,fueron muy atentos.La verdad me encantaría volver en el futuro.
Stayed 1 night in Nov 2025

8/10 Good

nadege

Liked: Cleanliness, amenities
l'hébergement est bien situé, les chambre sont grandes et nombres
Stayed 1 night in Sep 2025

10/10 Excellent

Jakob H. M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren for eine Nacht dort und haben uns sehr wohl gefühlt. Top Zimmer, guter Service und eine ruhige, recht zentrale Lage
Stayed 1 night in Oct 2025

10/10 Excellent

Valérie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Notre chambre la tequila surprise était magnifique avec ses plafonds hauts et les macramés magnifiques j ‘ai adorée!
Piscine
Stayed 7 nights in Sep 2025

10/10 Excellent

Vecky

Liked: Cleanliness, amenities
Todo muy bien
Stayed 1 night in Sep 2025

2/10 Terrible

Magaly arleth

Disliked: Cleanliness, amenities, property conditions & facilities
Mal pésimo la comida me dio una intoxicación de vdd que ya llevo más de 3 días con dolor estomacal y me incapacitaron en el trabajo, me contacte por Instagram y también por what's y nadie me ha dado respuesta!!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquilo
Stayed 1 night in Feb 2025

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me canso de visitar este lugar, es realmente maravilloso y mágico.
Stayed 1 night in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente Adrian es super amable explica muy bien todo Un lugar tranquilo y bonito Muy agradable todo
Stayed 2 nights in Oct 2024

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024