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Reviews of Hotel Kavia

3 out of 5
Hotel Kavia
Calle Claveles Lt 07 09 Mz 4 SM 22, Downtown, Cancun, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 202 out of 595 reviews" "
Rating 8 - Good. 208 out of 595 reviews" "
Rating 6 - Okay. 94 out of 595 reviews" "
Rating 4 - Poor. 41 out of 595 reviews" "
Rating 2 - Terrible. 50 out of 595 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

james raymond

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Loud . toilets and shower wernt good. Did do the job though.
Stayed 7 nights in May 2024

10/10 Excellent

Mario

Stayed 9 nights in Mar 2024

8/10 Good

Sonia

Stayed 1 night in Mar 2024

10/10 Excellent

Victor Alfonso Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good downtown Cancun option
Good location downtown Cancun. Has free onsite parking between this hotel and the adjoining hotel with same owners. Also I found easy free street parking on the same block every time I wanted it. Easy to walk across street to a bunch of late night restaurants or over a couple blocks to some other small clubs and restaurants. Grocery store is two blocks south. What appears to be the main LGBT club is across the street but I never heard anything from it and it didn’t cause parking issues. It’s an older hotel but clean and well kept. The lobby and hallways are open air but sheltered from the rain. Good value for the money.
Stayed 3 nights in Feb 2024

2/10 Terrible

Joanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancun
As an Hotels guest we were put in the back of hotel. The room had been cleaned with a very strong scented cleaning solution. Then they plugged in a scented atomizer. We had no towels and had to request same. As well no liquor allowed Do not recommend stayed one day of our 2 day reservation
Stayed 2 nights in Jan 2024

4/10 Poor

Brandy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
If you want a Mexico style hotel, this is it smh
The hotel is very old the TV only plays in Español. I was supposed to have a stove and refrigerator in the room and I had to beg for a refrigerator after the fact. The breakfast we had to pay for every morning, even though it says it was all inclusive. Was very very cold and dirty. There’s nothing good about the hotel other than one of the hosts they work the front desk. The beds were very very hard, the air conditioner beats straight down on your face. If you turn it off, it’s hot in the room my daughter got bit by bugs there’s no washcloths in the hotel at all. so it took everything for me not to find somewhere else to stay but because they already had ran my card I would’ve had to wait 7 to 10 business days to get that money back and I didn’t wanna spend another five or $600 on top of this my first time in Mexico and I chose that hotel out of all the hotels in Cancun Was a bad choice in a lot of ways that hotel is not worth $50 a night I’ll give the location of four stars other than that that’s it oh, and there was a roach in the bathroom.
Stayed 4 nights in Jan 2024

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t know you can have alcohol in the romm

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel overall but the one gripe i had was the fees they charge you if you stain a pillow or towel which was so small.
Stayed 4 nights in Jan 2024

10/10 Excellent

Glendy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Bryan

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Saul

Travelled with family
Liked: Cleanliness, staff & service
Is in the downtown area and you can walk and find small businesses close by.
Stayed 1 night in Dec 2023

10/10 Excellent

Madelin

Stayed 1 night in Jan 2024

2/10 Terrible

Terah

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The water was cold and the staff doesnt speak english. TV didnt work. I wouldn't recommend staying here!
Stayed 6 nights in Dec 2023

10/10 Excellent

EDGAR

Travelled with family and small children
Good location. Fair service. You receive what you pay.
Stayed 1 night in Dec 2023

8/10 Good

andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Cynthia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 5 nights in Aug 2023

8/10 Good

Tony

Travelled with group
Liked: Cleanliness
Room cleaned every day good central location checking in sucks because our flights always come in early and we have to wait till 3 pm when there are rooms available
Stayed 6 nights in Sep 2023

6/10 Okay

Elvira M

Travelled with group
Stayed 3 nights in Aug 2023

8/10 Good

Margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities
It's right in the center, close to the Plaza. Didn't look safe at night. But during the day was great to walk around. Close to the bus station and city buses, Chedraui is only a block away. They have a great "cafeteria" for breakfast, good food. We all liked the food and very reasonable! The hotel never answers their phone, that was bad. I called over and over for several days and no answer.
Stayed 1 night in Aug 2023

10/10 Excellent

Caleb

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained, the pool was nice and it's very walkable to other areas in the city. It's well positioned for nightlife and was very well priced. Beds were pretty comfortable and the pillows were ok, but the shower had very low water pressure. I'd totally stay here again if I was needing a spot in the area.
Stayed 1 night in Aug 2023

6/10 Okay

jarrod

Disliked: Staff & service, amenities
Pay a little extra and go to another hotel close by.No air con in the lobby,a dog on the corner across from the hotel that barks all night and the girl on reception is rude and doesn't comply with what you ask.My safe wasn't working and she said will send someone in 20 minutes but no1 ever come!.Useless wifi it only in lobby!
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael, Gatineau

Stayed 3 nights in Jun 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality stay in city center for a budget price!
The staff were just lovely - extremely friendly. The place was clean, room had safe, microwave, small fridge with freezer, TV with Roku, and remote-control AC, great location. Swimming pool was basic but did the job. I wanted to stay in the center of the city with a budget price & to really experience Mexican culture. I lucked out by picking Hotel Kavia - only two blocks from Park Las Palapas where on one weekend I was able to see a K-Pop concert, watch a clown show, browse the market stalls selling a variety of goods and eat at one of the many traditional Mexican food stands. The Cancún buses are great to get further afield or to get down to the hotel zone to enjoy the beaches - just 12 pesos per trip. The R1 bus to the beach was only a couple of minutes walking distance from the hotel and ran regularly taking only about 20 minutes to get to the Hotel Zone beach. Any concern I had that the area might not be as safe as the hotel zone was quickly dismissed - the neighborhood was walkable and I always felt comfortable even later at night. Lots of families walking around. I highly recommend the hotel if you looking for an affordable place to stay and it provides all the basics and more, as well as a central location. Would definitely stay there again!
Stayed 2 nights in May 2023
Response from . on 29 May,2023
Thank you very much for such an excellent review. We hope to see you again soon. Have a great day!

2/10 Terrible

William

Stayed 1 night in Mar 2023
Response from . on 15 May,2023
Gracias por su opinión, es importante para nosotros

2/10 Terrible

Surinder

Stayed 6 nights in Mar 2023
Response from . on 15 May,2023
Thanks for your comments. Your opinion is important for us.

4/10 Poor

Vanessa

Travelled with family
Disliked: Amenities, property conditions & facilities
We were given just a sheet the first night we had to ask for covers. The safe didnt work so we had to wait for someone to come fix it either after 11pm or the next day. One night the lights went off on the whole building so we had no electricity. The next morning we didnt have water. Overall I feel that the reviews and rating were misleading for us. The staff was nice even though the experience was disappointing.
Stayed 6 nights in Mar 2023
Response from . on 15 May,2023
Thanks for your comments. Your opinion is important for us.

10/10 Excellent

EUNICE

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded all expectations!!! I stayed three nights at the grand oasis palm resort where I paid 1700.00! Worst experience ever! Rude staff horrible food no clean towels! It was a nightmare! I left the resort found kavia and would definitely stay at this property my next visit to Mexico! Very clean huge rooms nice and cold!
Stayed 1 night in Mar 2023
Response from . on 15 May,2023
Thanks for your comments. Your opinion is important for us.

2/10 Terrible

Mario

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Everything ok for the price rude staff except for restaurant waitress if you like to rest this is not a place for you to much going on during the night and morning with clubs around windows dont lock bathrooms missing windows water sometimes is hot if you are lucky toilets are not close to the wall if you try to lean backwards it will definitely break and they will charge you for it 2000 mx pesos property claims its a smoke free hotel but most of the rooms smell alot like cigarettes smoke and the dog infront of the property its a plus never shuts up always barking and you can hear it throughout the whole hotel.. stayed 3/7/23- 3/15/23
Stayed 8 nights in Mar 2023
Response from . on 15 May,2023
Thanks for your comments. Your opinion is important for us.

2/10 Terrible

Rebeca

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Elevator was not working and they only had one. No wifi, service was very bad. Safe did not work and it took
Stayed 3 nights in Feb 2023

2/10 Terrible

Sasha Gay

Stayed 2 nights in Jan 2023

6/10 Okay

Stephanie Navarro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
De la propiedad todo muy bien
Response from Hotel Kavia Cancún on 17 Jan,2023
¡Hola! Muchas gracias por sus comentarios ¡Excelente día!

8/10 Good

John

Travelled with family
They're capable of taking last minute bookings and the bed and room were massive. The room though is not that clean with a distinct smell and some insects flying around the room. It's in a busy party area but there are heaps of police running around the place. You basically get what you paid for.
Response from Hotel Kavia Cancún on 17 Jan,2023
Hello! Thank you for your feedback! Have a great day!

10/10 Excellent

Alejandro

Stayed 1 night in Jan 2023
Response from Hotel Kavia Cancún on 13 Jan,2023
¡Hola! Gracias por su calificación, esperamos asistirle pronto.

8/10 Good

Dirk

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff at the front desk and Angela one of the maids were super friendly, helpful and professional. The main server at the restaurant was absolutely rude, unprofessional and not polite at all. Is too bad they have someone like she working at this nice decent Hotel. All we wanted was coffee and order breakfast for room service. The experience of ordering with this person makes me never want to go back here.
Response from Hotel Kavia Cancún on 5 Jan,2023
Hello! Thank you for share your experience with us! We apoligize for the bad moment when you ordered your breakfast. Thank you for recognize the efforts for front desk and Angela! Have a nice day!

8/10 Good

Pawel

Liked: Cleanliness, staff & service, amenities
I like this property but there was limited access to public transport other than ADO buses.
Response from Hotel Kavia Cancún on 16 Nov,2022
Hello! Thank you for the feedback, our ubication has access to public transport for Hotel zone and downtown. Have a great day!

8/10 Good

KENNETH Carl, victoria

Travelled with partner
Liked: Cleanliness, staff & service
Good location.
Stayed 15 nights in Sep 2022
Response from Hotel Kavia Cancún on 18 Oct,2022
Hi! Thank you so much! We hope see you soon!

4/10 Poor

Richard R.

Travelled with group
Liked: Cleanliness, staff & service
It's OK
Very noisy. A hostel on the next block blasts LOUD music most of the day & night. Some restaurants in the other direction also blast LOUD music a few nights a week.
Stayed 6 nights in Oct 2022
Response from Hotel Kavia Cancún on 18 Oct,2022
Hi! Thank you for feedback, unfortunately the situation is out our control, the area is well known for partying. Is part of the description about our location. Have a great day!

4/10 Poor

Alex

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
We booked through Expedia for a week. We booked two rooms with city view. Our rooms don't even have any windows. Getting here the shower drain didn't work. We went and told the receptionist and explained that the guy wasn't here and that they will fix it the next day. They never did we been dealing with the shower for the whole stay. The second day we came from a water park and someone who I came to vacation with believed she left her phone in the bathroom in the lobby and we believe an employee went after because the toilet I used then had a garbage can on top of the toilet. They didn't want to show the footage. If she came in and came out with or without the phone. Today sept 18. There's no water in the two rooms we booked I already had shampoo in my head and the water stopped it happened twice to us already. They said there's nothing they can do.
Stayed 7 nights in Sep 2022
Response from Hotel Kavia Cancún on 8 Oct,2022
Hello! We apologize for this negative experience, the hotel experienced different troubles with the water.

2/10 Terrible

Lendy Khem

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping came in my room and stole my Nintendo switch
Stayed 5 nights in Jul 2022
Response from Hotel Kavia Cancún on 6 Aug,2022
Thank you for contacting us. The impact of your statement leaves us dismayed, since not only is a member of the staff reported for alleged theft, but also because reviewing the logbook we have not had any complaints in the 5 nights that you stayed. We want to know what your arguments are to maintain that a housekeeper entered your room and stole your video game console. Being a serious matter, we require your evidence, to proceed legally and protocol, either for kleptomania or mythomania, since both are serious crimes that aggravate the counterpart. We look forward to your proofs or your communication.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
One night stay for a layover in downtown Cancun. Poorly maintained. Rooms smelled of humidity, toilet was stained. No hand towels.No running water in one of the two rooms we were given, although prompt attention to the matter. Beds were clean. White room doors very dirty looking, with fingerprints, like they weren’t cleaned in a while. Not terrible but I would not recommend it or stay again ever.
Stayed 1 night in Jun 2022
Response from Hotel Kavia Cancún on 20 Jul,2022
Hello! We apologize for incovenients in your stay and we thank you for the feedback, that help us to improve the service. Nice day!

2/10 Terrible

Raymond

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property had absolutely no hot water. They had no ice, no microwave and no towels.
Stayed 8 nights in Jun 2022
Response from Hotel Kavia Cancún on 20 Jul,2022
Hi Raymond! We apologize for your bad experience, we are working for improve. Have a great day!

8/10 Good

Erika

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Nice view from the pool
Stayed 1 night in Jun 2022
Response from Hotel Kavia Cancún on 28 Jun,2022
Hi Erika! Thank you so much for your review. We hope that you are had a safe return to home. We expect see you soon!

10/10 Excellent

Andres

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay, very clean friendly staff. ubication is excellent! Great for families!
Stayed 9 nights in Jun 2022
Response from Hotel Kavia Cancún on 17 Jun,2022
Hello Andres! Thank you so much for your nice comment. We hope to see you soon! And have a good a safe return to home.

6/10 Okay

Naghmeh

Stayed 2 nights in Jun 2022

8/10 Good

Natividad Hidalgo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awesome. The only issue I encountered was the shower head was slightly broken and the shower door was slightly broken. I was still able to shower normally if that's all u care about. If this isn't a big deal for you then keep reading. I stayed for 15 days. And I could not complain about much. Walk in and the beds where nice and coffterable. They where nicely done. Everything was clean and nothing was a issue for me. The noice level was low. There was indian mfers that where making load noise so I shut them up. And yeah that's about it in the noice. The breakfast they sold was also awesome. It was good as well as cheap. Two in pools that's great. Room has A/C, water, beds, sheets towels and desk chair thing. This place is like the hidden gem. The reception is good and nice. They greet you and the cleaning services was awesome. Stay here if you're looking for a good cheap hotel. I myself would stay here again. ***My only recommendation to management is to inspect the rooms more thoroughly because the side vanity mirror was loose which isn't a big deal because I tighten it. The shower head is broken..it works but I would honestly change. THE SHOWER DOOR WAS ALSO BROKEN WHICH CAUSED THE WATER TO GET ON THE FLOOR.. THAT I WOULD DEFINITELY FIX "Thank you" "CACTUS"
Stayed 15 nights in May 2022
Response from Hotel Kavia Cancún on 10 Jun,2022
Hello!!! Thank you so much for this beautiful feedback! We´re glad that you expended 15 days with us! Thank you for be polite and honest about the issues that we need to fix. We hope see you soon and thank you once more for choosing us for your vacation! Stay happy, healthy and safe!

6/10 Okay

Fernando

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Lester

Travelled with family
Liked: Cleanliness
Central, clean, good value.
Stayed 1 night in May 2022
Response from Hotel Kavia on 30 May,2022
Hello Lester! Thank you for your comment! We working hard to make it better! We hope to see you soon! Stay safe and healthy!

2/10 Terrible

richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t do it, I repeat don’t do it.. Horrible all around the board.. You’ve been warned
Stayed 8 nights in Apr 2022
Response from Hotel Kavia on 30 May,2022
Hello Richard! We apologize that your stay was not as expected. Please gave us the opportunity to make it better! Can you alllow us know what the inconveniences were during your stay? Thank you for the comment.

10/10 Excellent

Esperanza

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and very clean room.near to all restaurants and beaches.we are coming back for sure.
Stayed 6 nights in Apr 2022
Response from Hotel Kavia on 30 May,2022
Hello Esperanza! We appreciate your nice comment! We hope to see you soon again! We invite you to visit our restaunt, you will love it! Stay safe and healthy!