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Hotel Los Cuates de Cancun

2.5 star property
Hotel with free parking, near Ultramar Ferry Puerto Juárez

Choose dates to view prices

Close to Ultramar Ferry Puerto Juárez, Hotel Los Cuates de Cancun has plenty to offer.

Reviews

6.2 out of 10

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Air conditioning

Room options

Available filters for rooms
Showing 2 of 2 rooms

Quadruple Room Standard

  • 18 sq m
  • Sleeps 4

View all photos for Standard Room, 2 Double Beds

Bed sheets

Standard Room, 2 Double Beds

Highlights

Air conditioning
LED TV
Private bathroom
Daily housekeeping
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Av. Lopez Portillo Mazana 9 Lote 8, Super manzana 64, Cancun, QROO, 77524

What's nearby

  • Séptimo Día Adventist Church - 3 min walk - 0.3 km
  • Mercado 23 - 11 min walk - 1.0 km
  • Las Palapas Park - 19 min walk - 1.7 km
  • Plaza 28 - 9 min drive - 2.5 km
  • Ultramar Ferry Puerto Juárez - 11 min drive - 3.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

Restaurants

  • ‪Tacos Beef - ‬4 min walk
  • ‪taqueria bonampak - ‬10 min walk
  • ‪Domino's Pizza - ‬3 min walk
  • ‪Salbutes y empanadas [Doña Mery] - ‬8 min walk
  • ‪Food Court - ‬4 min walk

About this property

Hotel Los Cuates de Cancun

Hotel near Ultramar Ferry Puerto Juárez
Located close to Cancun Mall, Hotel Los Cuates de Cancun has plenty to offer.
Other perks at this hotel include:
  • Free self-parking
  • A 24-hour front desk
Room features
All 74 rooms boast comforts, such as air conditioning.
Other amenities include:
  • Bathrooms with showers
  • 32-inch LED TVs with cable channels

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Hotel Hacienda de Castilla

Property amenities

Parking and transport

  • Free secured, covered self parking on site

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Safety features at this property include a smoke detector

We should mention

This property does not have any lifts

Property is also known as

Hotel Los Cuates Cancun
Hotel Los Cuates
Los Cuates Cancun
Los Cuates De Cancun Cancun
Hotel Los Cuates de Cancun Hotel
Hotel Los Cuates de Cancun Cancun
Hotel Los Cuates de Cancun Hotel Cancun

Frequently asked questions

Is Hotel Los Cuates de Cancun pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Los Cuates de Cancun?

Self-parking is free at this property.

What time is check-in at Hotel Los Cuates de Cancun?

Check-in start time: 2 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Los Cuates de Cancun?

Checkout is at noon.

Where is Hotel Los Cuates de Cancun located?

Located in Downtown Cancun, this hotel is within a 15-minute walk of Séptimo Día Adventist Church and Mercado 23. Museo Iconografico de la Carrera Panamericana and Benito Juarez Municipal Building are also within 1 mile (2 km).

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Hotel Los Cuates de Cancun Reviews

Reviews

6.2
Rating 10 - Excellent. 12 out of 110 reviews
Rating 8 - Good. 34 out of 110 reviews
Rating 6 - Okay. 35 out of 110 reviews
Rating 4 - Poor. 10 out of 110 reviews
Rating 2 - Terrible. 19 out of 110 reviews

6.8/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Yony

Disliked: Staff & service
No encontraban mi reservación, y al día siguiente me comentaron que tenía que dejar el hotel cuando se habían pagado 3 noches, después que me tenía que salir porque solo se había hecho una reserva de un día
Stayed 3 nights in Mar 2023

2/10 Terrible

julian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó nada, la recepcionista de la mañana es una grosera y prepotente, te entregan el cuarto con preservativos usados como si fuera motel
Stayed 1 night in Jul 2022

6/10 Okay

Ana

Disliked: Amenities, property conditions & facilities
Old no elevators linens beddings very old
Stayed 1 night in Jun 2022

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Eviten el hotel esta mucho mejor cualquier motel de paso
Stayed 1 night in Apr 2022

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue buena la estancia
Stayed 4 nights in Mar 2022

8/10 Good

Jorge

Liked: Staff & service, amenities
Malo el internet en el cuarto
Stayed 2 nights in Jan 2022

6/10 Okay

santiago

Disliked: Amenities
Sólo el check on ,el personal .que estaba en ese momento .muy amable
Stayed 1 night in Jan 2022

6/10 Okay

Silverio

Regular
Stayed 1 night in Jan 2022

4/10 Poor

Alicia Noemi

Liked: Cleanliness
Disliked: Staff & service, amenities
Regular. Muy básico todo. La recepción también. Estaba muy limpio. Muy Alejado. Zona bastante fea
Stayed 1 night in Jan 2022

10/10 Excellent

Amado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chido

Muy buen servicio para el precio económico.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicaciom El lugar es muy centrico Instalaciones adecuadas. Personal atento
Stayed 1 night in Sep 2019

8/10 Good

Laura, León

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El buen trato del personal y el poderte mover a varias zonas de la ciudad mediante el transporte público que pasa afuera del hotel me agradó
Stayed 3 nights in Aug 2019

10/10 Excellent

Freddy, Oaxaca

Liked: Cleanliness, staff & service, amenities
Friendly, parking include, close to shopping area and other businesses.
Stayed 1 night in May 2019

8/10 Good

Elio, Chicago

Liked: Cleanliness, staff & service
Good good. . .
Stayed 6 nights in Dec 2018

6/10 Okay

ROBERT, FLORIDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stairs to my room are hard for me, twenty steps no elevatior
Stayed 6 nights in Oct 2018

8/10 Good

J, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 3 nights in Jul 2018

6/10 Okay

Lourdes, Mérida, Yuc

Viaje de trabajo

El hotel en general está bien a secas, la ubicación no me agradó
Stayed 1 night in Jul 2018

8/10 Good

Lucy , Winnipeg, Manitoba. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The real Mexico

I loved my stay at the hotel, right in the middle of everything, walking distance to all the main markets. I go to Mexico to see and live the real México not the tourist version of it.
Stayed 2 nights in Mar 2018

2/10 Terrible

Luz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Hotel not booked due the previous reason. Recepcionist very rude. Hotel located on red zone.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Falta una renovación a fondo de todo el hotel. El aire acondicionado hacia un ruido horrible, como la turbina de un avión. No lo recomiendo en absoluto
Stayed 1 night in Aug 2017

6/10 Okay

Camilla

Disliked: Property conditions & facilities, room comfort

Ok til prisen

Meget lille hotel i et område uden andre europæiske turister. Personalet taler dårligt engelsk og på væggene på værelset var der noget der virkelig ligner skimmelsvamp. Sengene var heller ikke værd at skrive hjem om. Det positive er at bussen til stranden kører lige ovre på den anden side af gaden og koster 1 dollar for at komme ud til hotel zone. Så hvis man bare skal bo billigt og ikke være så meget på værelset er dette et ok hotel

6/10 Okay

Verified traveller

muy cerca a la zona hotelera, diez minutos

Estuve de paso por ahi y resalto la cercanía a la zona hotelera, playas o cualquier punto de la ciudad, los camiones pasan a toda hora .

6/10 Okay

mario, xalapa

Disliked: Room comfort

Hotel cerca de parada bus (hacia zona turística)

Este hotel esta ubicado en un lugar llamado el crucero que conecta fácilmente con la zona turística y lugares de interés, además que esta a 5 minutos de la terminal de autobuses

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Roaches, staff not friendly, old and stinky room, my reservation didn't appear on the front desk .. Only good thing was the bathroom 0/10

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay clear of this place --

Unbearable mold smell so I switched rooms, huge 2-inch cockroach crawled out of the bathroom, my fan smoked and burned and stopped due to 220 voltaje there and they would not accept the blame and the woman at the desk screamed at me even though I was very calmly talking to her. Could not sleep due to all-nighter parties accross the Street with super loud music. This is an old 1960 style hotel. Not recomended at all --