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There’s ants trail in our room from the floor to the AC wall. There’s no land line telephone in the room. I had to walk to the front desk to notify the staff regarding the ants. Staff should give the front desk telephone number in case of emergency.
Verified traveller
Stayed 2 nights in Sep 2019
Response from Review Management Associate-Bea on 7 Nov,2019
Dear ZEN Guest,
Thank you very much for taking the time to review your stay. We are sorry that you didn't get our ZEN experience during this stay; we can assure you that we are continuously working on improving our customer experience and your feedback is helping us.
Best regards,
Bea