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The front area was clean but when we got to our room it wasn't cleaned well. There were womens facial cleaning items left in the bathroom. The staff was friendly and breakfast selections were nice.
Check in was great,breakfast was ok ,overall hotel just okay,Management and I disagree concerning staff,I understand it is their business to run as they please.As a former Service manger I would have handled the issue differently.
KEVIN
Stayed 1 night in Dec 2023
4/10 Poor
Richard
Travelled with partner
26 Dec,2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The lock on #317 was broken! Had keys replaced 5 times!!
Nice hotel with a great staff, everyone was so friendly and helpful especially Staci who gave us great ideas on how to spend our day. Room was clean and spacious, a dripping faucet in the bathroom was the only downside but not a big deal.
The hotel staff was very friendly and accomodating. Our bed was very comfortable. Very convenient location across the stree from Cracker Barrel. There are many restaurants and fast foods within 2 or 3 blocks. Easy off and on the interstate.
Thank you for the feedback and for alerting us about the the shower. Maintenance has been notified.We're glad you had pleasant stay.RegardsIsaid AriasGS Director
4/10 Poor
Steven
Travelled with family
9 Sept,2023
Disliked: Property conditions & facilities
Disappointing stay
The furniture was worn and the room smelled
Steven
Stayed 3 nights in Sep 2023
Response from I.Arias on 9 Sept,2023
We apologize for the state of the room.We've have informed the appropriate departments about your concerns.SincerelyIsaid AriasGroup Sales Director
We had a nice, relaxing stay. We were planning on leaving about 11:30am. At 9:30am, the housekeeper woke us up and asked if we were ready to leave. We told her that it would be a while. An hour later she was back, wanting to know again what time we were leaving.
Jan
Stayed 1 night in Aug 2023
Response from I.Arias on 12 Sept,2023
Thank you for your feedback.I apologize for the hassle, we will make sure to train Housekeeping on the correct time for checking on the room status.Regards Isaid AriasGS Director.
Indoor pool and exercise area was great. Hand sanitizer by elevator door on 3rd floor was empty. Ice machine on 3rd did not have ice.
Sherman
Stayed 1 night in Aug 2023
Response from I.Arias on 12 Sept,2023
Thank you for your feedback for alerting us about the faulty items.Maintenance has been notified about the sanitizer dispenser & the Ice Machine.RegardsIsaid AriasGS Director