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Reviews of Brisas Del Caribe

3 out of 5
Brisas Del Caribe
Carretera Las Morlas 12, Varadero

Reviews

5.6
Rating 10 - Excellent. 13 out of 112 reviews" "
Rating 8 - Good. 26 out of 112 reviews" "
Rating 6 - Okay. 23 out of 112 reviews" "
Rating 4 - Poor. 22 out of 112 reviews" "
Rating 2 - Terrible. 28 out of 112 reviews" "

4.8/10

Cleanliness

5.6/10

Staff & service

5.8/10

Amenities

4.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020

6/10 Okay

Aneeka

Disliked: Cleanliness, property conditions & facilities, room comfort
Beautiful private beach and horrid rooms
I'm one to stay in basic hostels in shady corners of the world and this is the worst hotel rooms I've stayed in. It's dilapidated, smells of damp and musk and on arrival there were many live and dead mosquitoes over the room and bathroom. The shower only worked on a high speed massage function...Good things about the room are that it has a balcony, fridge and it's a good size. Also it was cleaned everyday that I was there. Note that your balcony might not be facing the beach or pool and that if your room is in the rear of the complex, it would be about a 10min walk to the shore. But I think the rooms at the back of the complex are newer. The good things about this hotel are that it is on a beautiful private beach, the grounds are pretty, the wifi in the lobby is good (1 CUC for 1 hour) and they have little shops/tour desk. Some staff are friendly but check in was exhausting and you will see many other patrons at the desk trying to sort out various problems with their stay. There is a lot of food on offer at the buffet, some entertainment and two restaurants were closed when I was there as was the beach bar I think. This place attracts a lot of Russians who sometimes have questionable manners (on the beach, I saw a Russian couple take deck chairs and usurp someone else parasol...). When I was there, there were enough parasols and deck chairs to go around. I arrived around 8:30 - 9am on the beach. But it was around the c-virus time and it was prob quieter.
Stayed 3 nights in Mar 2020
Response from Sales Maneger on 21 Mar,2020
Dear Customer I thank you for your comments and we regret your dissatisfactions, it would be very important that you had told the Public Relations department and your problems would surely have been solved, however your comments will be discussed with our superiors so that it does not happen again, for Please if you want to repeat your visit you can contact us

6/10 Okay

Jose Ignacio

Disliked: Staff & service, room comfort
Bad service and rundown hotel.
The hotel is not well maintained but that would be ok if not for the way the hotel is managed. Many services offered are not given, piano bar closed, the only coffe machine broken most of the time, service unmotivated and slow. "We don't have it" or "it is not working" are common answers. Food is ok but almost the same in every restaurant and no coctels offered in most of the bars. During check out we almost miss our flight because front desk keep us waiting almost 1 hour for a taxi and then tell us there are no taxis available. They didn't care. We had to go with the luggage to the highway to find a taxi by ourselves. Luckily we got a taxi in less than five minutes. Not coming back.
Stayed 3 nights in Mar 2020

8/10 Good

Miss Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
We loved our time at Brisas Del Caribe. The room it self was nothing special but it did the job. The facilities on the other hand were great and the buffet too. A little more information about the facilities on arrival would have helped. Luckily we met some regulars who told us about the amazing entertainment provided. All in all though, a good time was had by all and for the price it was good value.
Stayed 4 nights in Mar 2020

6/10 Okay

JAVIER TALAVERA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Amenities
Nice pool, super close to great beach.Great inclusive water sports. The room was decent,The food ,well after a few days I just had to go elsewhere to eat to get a decent meal.The buffet was tedious and some of the health practices concerned me. Should be noted I am up tight about such things. The fresh cooked food was good though.
Stayed 6 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Hotel is not maintained at all. Rooms are falling apart, swarms of mosquitoes, dirty... Staff not very friendly except few of them, especially very nice lady making fabulous cocktails in the lobby. Excellent beach.
Stayed 2 nights in Feb 2020

8/10 Good

Eduardo, toronto

Travelled with partner
Liked: Cleanliness
The Good: Looks classy Spacious rooms and property Friendly and honest cleaning staff Very secure property. Good food options for Cuba Excellent bartenders The Bad: Repairs are needed on doors and lighting Reception staff not very polite Clean towels not provided as often More beach chairs are needed (100 chairs aren't enough for 1000 guests
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The main building is nice, needs a lots of upgrade though. Staff are helpful. The rest of the resort is a disgrace. It’s not a 4 stars hotel. The rooms stinks. The location great. The beach is beautiful. Pool are nice. Food is nice.
Stayed 1 night in Jan 2020

4/10 Poor

Cosimo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2020

2/10 Terrible

MonicaAmelia

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Never again will I ever go to this hotel again!!! Quiet honestly it left me with such a bitter taste that never do I want to return to Varadero period!
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Meh
The good: the staff are wonderful for the most part, the beach is great, the pools were not too bad either. Lots of activities run by the hotel for your entertainment. No bugs, an effort for cleanliness was made by our housekeeper. Far from the main streets but close to the Delfinario and Plaza de las Americas. The bad: the food did not vary much, fruits were out of season, very sparse selection of drinks. The rooms were broken (some aspects, such as the door and safe, the shower ran out of water at one point). Restaurants were a disappointment (Fantasia had poor service and food was dismal, but Brisas International did well).
Stayed 5 nights in Jan 2020

8/10 Good

Dagmaris

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

2/10 Terrible

Roberto

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Poor customer service. Bathroom by the pool was gross. Food was awfull. Don't waste your money and time going to that resort
Stayed 3 nights in Dec 2019

2/10 Terrible

Raidel

Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Room damp. Food terrible. Poor service. Four star hotel is a joke. Go somewhere else.
Stayed 4 nights in Dec 2019

2/10 Terrible

Miguel

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Subdirecota Comercial Hotel Brisas del Caribe on 2 Oct,2019
Estimado Miguel, Le agradezco por poner su opinión en Hoteles.com y sería útil que nos comentara sobre sus inconformidades para tomarlas como referencias y darles solución. Si decide visitarnos, puede contactarnos y le daremos tratamineto personalizado. Birmania Noy Vega Subdirecota Comercial Hotel Brisas del Caribe

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The only good thing about this place were the pool and the beach nothing else
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Evangelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estadía fue excelente él personal muy bueno en especial maidey y Birmania y yenis la mánager de la carperta y belkis de limpieza de habitación
Stayed 8 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Yisel

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
everything sucks in this place and the food is trash. Rude staff! just don't waste your money.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare experience
our first room was an handicap hospital unclean smelly room. After we complain the second room lights were not working and they didn't have bulb to replace them. we complained the day after we got room 640 and the bathroom was horrible but after swishing 3 times we got tire and stayed there. Now about the food OMG the wrost ever there is nothing else to say about it.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2019

6/10 Okay

Emily

Disliked: Staff & service
Not bad resort but very outdated.. was told one price but had to pay another not happy about it at all .. but had fun
Stayed 7 nights in Mar 2019

6/10 Okay

Savan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

6/10 Okay

Ada

Liked: Cleanliness
Oferta como 4 star y la realidad es otra ,dos maquinas de café y estuve 3 días sin poder consumir un rico expreso, las máquinas no servían.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The room was clean and comfortable, the fruit and vegetables were fresh and good quality. Annie the maid was pleasant and did a good job. Some servers were good, some unorganized. The entertainment staff were fun. The fridge in the room did not work, we called the front desk, but nothing was done about it. The pool washrooms were awful by midday. Used Toilet paper was stacked on top of the garbage cans, unsanitary. Then you ran out of toilet paper. If you used open garbage cans, with no lids and slightly larger you might not have the mess and staff need to check them more often
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Nice place in a beautiful seaside, but the room was very dirty and confort is not comparable to Italian / European standards
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof of the halls was leaky. The bathrooms weren’t clean nor the rooms. There was a shortage of towels.
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The food was good but the service were all bad, dirty pools broken windows, telephone was not working, limited towels, air conditioning poor, many more
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

4/10 Poor

Eddy, Guatemala

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was very old and need maintenance as soon is possible, our room has a broken bed, we ask por another room but they didn’t have, the security box was broken, poor towels, the pool was really dirty, and the bathroom was dirty...
Stayed 2 nights in Oct 2018

2/10 Terrible

Mirely, Miami ,fl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the only good thing is the beach, it's the dirtiest place I've been in my life
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food Service.room Service aceptable.incredible Beach.friendly staff..really no for 4 star but can improve and go better..good for cuba hotel average.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Stayed 4 nights in Aug 2018

2/10 Terrible

Yuniel, Lake Worth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty.does not deserve even a single star is a total loss of money and a great disappointment
Stayed 3 nights in Aug 2018

6/10 Okay

Ana, New Jersey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel poor service clean... al it if mosquitos
Stayed 2 nights in Aug 2018

4/10 Poor

Chris, Las Vegas NV

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
First of all Expedia prices were $123 for a room that cost $78 a night 2. The air conditioner did not work so we asked for another room. This one was the last one they had. One of the beds had fleas or mites. The other was okay but not comfortable. 3. Yes its all inclusive but the food at the buffet was the same every day. No variety. 4. The food at the outdoor rincon was great. 5. Entertainment was directed at young people - a lot of reggaeton. Would have liked more traditional salsa, rumba music. 5. Staff very friendly and helpful
Stayed 3 nights in Jul 2018

2/10 Terrible

Jose, Miami Fl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the worst experience since it was my first time in Varadero. There’s nothing good about this particular hotel. I was supposed to be there 3 days and I left the very first day. Pictures will tell you everything words can’t explain
Stayed 2 nights in Jul 2018