Exterior

Reviews of Mercure Cardiff Holland House Hotel & Spa

4 out of 5
Mercure Cardiff Holland House Hotel & Spa
24-26 Newport Road, Cardiff, Wales

Reviews

8.2

Very good

Rating 10 - Excellent. 441 out of 1000 reviews" "
Rating 8 - Good. 323 out of 1000 reviews" "
Rating 6 - Okay. 115 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing here, especially ruth the receptionist
Stayed 1 night in May 2024
Response from Reservation Team on 14 May,2024
Dear Anthony , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

2/10 Terrible

mark

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Reservation Team on 8 May,2024
Dear Mark Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

6/10 Okay

Savannah

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Reservation Team on 8 May,2024
Dear Savannah, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

10/10 Excellent

Ryhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Reservation Team on 3 May,2024
Dear Ryhan, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservation Team on 1 May,2024
Dear Louise , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from city centre, bus stops in both directions very close, food options close by. Spa is wonderful and staff is friendly. Rooms are just like pictured and very nice. Would definitely stay again !
Stayed 3 nights in Apr 2024
Response from Reservation Team on 29 Apr,2024
Dear Amanda, Thank you for your fantastic rating and positive feedback! We're thrilled to hear that your room was lovely, clean, and comfortable. It's wonderful to know that everything exceeded your expectations during your stay. If there's anything specific that stood out to you or if you plan to stay with us again, please share any preferences you may have so we can make your next visit equally enjoyable Kind regards, Reservation Team

8/10 Good

Martyn

Stayed 2 nights in Apr 2024
Response from Reservation Team on 13 May,2024
Dear Martyn, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

8/10 Good

Margaret

Good location for my trip to Cardiff. With a heavy suitcase I found the entrance steps unwelcoming. Would prefer the smoking area not to be at the hotel entrance.
Stayed 3 nights in Apr 2024
Response from Reservation Team on 18 Apr,2024
Dear Margaret, Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

8/10 Good

Ian

Stayed 1 night in Apr 2024
Response from Reservation Team on 8 May,2024
Dear Ian, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

4/10 Poor

Amal

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The carpets needs to changed. Soon after you walk out from the lift there is a strong smell.
Stayed 1 night in Apr 2024
Response from Reservation Team on 15 Apr,2024
Dear Amal Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

10/10 Excellent

sally-ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself and girls stayed in a triple room for a day of shopping. Easily walkable to town centre.
Stayed 1 night in Apr 2024
Response from Reservation Team on 15 Apr,2024
Dear Sally-Ann, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 Excellent

Christopher

Travelled with partner
Lovely hotel. Regulars there. Will use again
Stayed 1 night in Apr 2024
Response from Reservation Team on 10 Apr,2024
Dear Christopher, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

2/10 Terrible

Carly

Stayed 1 night in Apr 2024
Response from Reservation Team on 29 Apr,2024
Dear Carly Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

8/10 Good

kerry

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Lovely staff checking in and in restaurant and bar. Should have had some bottled water in room also as booked for dog friendly a water bowl in room would have been good
Stayed 1 night in Mar 2024
Response from Reservation Team on 15 Apr,2024
Dear Kerry, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

10/10 Excellent

Spence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservation Team on 15 Apr,2024
Dear Spence, Thank you for your fantastic rating and positive feedback! We're thrilled to hear that your room was lovely, clean, and comfortable. It's wonderful to know that everything exceeded your expectations during your stay. If there's anything specific that stood out to you or if you plan to stay with us again, please share any preferences you may have so we can make your next visit equally enjoyable Kind regards, Reservation Team

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Mar 2024
Response from Reservation Team on 10 Apr,2024
Dear Timothy,Thank you for taking a moment to share your experience at the Mercure Holland House and Spa. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon. Kind regardsReservation Team

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a good location a short walk from the shops and bars and restaurants.
Stayed 1 night in Mar 2024
Response from Reservation Team on 10 Apr,2024
Dear Leslie, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

8/10 Good

Paul

Travelled with group
Expensive
Stayed 1 night in Mar 2024
Response from Reservation Team on 10 Apr,2024
Dear Paul, Thank you for taking the time to leave your review. We are delighted that you enjoyed your visit. We look forward to welcoming you back in the future. With regards, Reservation team

6/10 Okay

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lifts not working
Stayed 1 night in Feb 2024
Response from Laura, Duty Manager on 20 Mar,2024
Thank you for leaving a review. We’re so glad you were able to visit us at The Mercure. Our team is always working to offer the best service to our guests. We are currently updating our lift services and the second set of lifts will be operating soon; in the meantime we hope you accept our apologies for the inconvenience. We hope you’ll have a chance to come back soon.

8/10 Good

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Fabulous communal spaces, clearly recently renovated - foyer, bar and restaurant were lovely. ‘Spa’/pool is looking very tired, steam room out of order. Room was nice, bathroom excellent. Biggest impact was the room phone was out of order, meaning I couldn’t call for room service or complain about the idiot who was making a huge noise at 3-3:30am. With a young daughter with me it was impactful.
Stayed 1 night in Mar 2024
Response from Laura, Duty Manager on 20 Mar,2024
Dear Paul, thank you for taking the time to review your stay with us. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We are saddened that we failed to meet some of your expectations, the feedback regarding those matters is noted and we will discuss with the team. We hope you’ll have a chance to come back soon, so we can share a more positive experience.Best Regards,Laura, Duty Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Reservation Team on 16 Mar,2024
Dear Richard, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great.
Stayed 1 night in Mar 2024
Response from Reservation Team on 13 Mar,2024
Dear Joanne, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

2/10 Terrible

Ryan, Reading

Business traveller
Disliked: Staff & service, property conditions & facilities
Just dreadful. Lift not working. Car par entrance closed. Took 2 hours for dinner to arrive. Requested 4 times to see the manager and each time I was promised I’d get a call.
Stayed 4 nights in Mar 2024
Response from Reservation Team on 13 Mar,2024
Dear Ryan Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

6/10 Okay

Tony

Travelled with family
Liked: Staff & service
Good location , nearby city center and so many restaurants around . Baseman parking space convenient for guest but very small and tight . Room is clean , mattress very comfortable ; however , sound isolation poor as we can heard cars running , people shouting in the street ... Worse part is - we booked a room with three twine beds , but only got three single beds !
Stayed 1 night in Mar 2024
Response from Reservation Team on 13 Mar,2024
Dear Tony, Thank you for taking the time to leave your review. We do apologise for where your stay has fallen short of your expectations. We do hope that this does not deter you from returning in the future. With regards, Reservation team

8/10 Good

RHONA

Liked: Cleanliness, staff & service
Lovely place to stay, friendly staff. My only complaint is the excessive parking charges, you would think customers staying over night would receive some discount. £21 is very expensive and really makes a difference to the overall cost of stay .
Stayed 1 night in Feb 2024
Response from Reservation Team on 28 Feb,2024
Dear Rhona, ,Thank you for taking a moment to share your experience at the Mercure Holland House and Spa. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon. Kind regardsReservation Team

6/10 Okay

Gabby

Travelled with family
Staff are a disappointment here except the woman who greeted us. Staff are rude and judgemental.
Stayed 1 night in Feb 2024
Response from Reservation Team on 28 Feb,2024
Dear Gabby Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and food was great same as the service
Stayed 2 nights in Feb 2024
Response from Reservation Team on 28 Feb,2024
Dear Kevin, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

8/10 Good

Miles

Stayed 2 nights in Feb 2024
Response from Reservation Team on 28 Feb,2024
Dear Miles, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

6/10 Okay

Christopher

Disliked: Staff & service, property conditions & facilities
Good location for us. The pool and surrounding area were pretty dirty so I did not bother going in. Rooms need a refresh but common areas seemed updated. General service from staff was average. I would not choose to stay in the hotel again as I feel the experience did not reflect the cost.
Stayed 2 nights in Feb 2024
Response from Reservation Team on 28 Feb,2024
Dear Christopher Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and very spacious room.
Stayed 6 nights in Jan 2024
Response from Reservation Team on 16 Feb,2024
Dear Carrie , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 Excellent

Hannah Adutwumwaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Surprise!
Before booking, I left a note about my how I was there for my birthday, I got a lovely surprise on arrival. Love my stay there ❤️
Stayed 2 nights in Feb 2024
Response from Reservation Team on 16 Feb,2024
Dear Hannah , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 Excellent

Ceri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool was busy because of school holidays but overall lush stay z
Stayed 1 night in Feb 2024
Response from Reservation Team on 16 Feb,2024
Dear Ceri ,Thank you for taking a moment to share your experience at the Mercure Holland House and Spa. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon. Kind regardsReservation Team

2/10 Terrible

Teresa

Stayed 2 nights in Feb 2024
Response from Reservation Team on 16 Feb,2024
Dear Teresa, Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

10/10 Excellent

Sasha

Stayed 1 night in Feb 2024
Response from Reservation Team on 16 Feb,2024
Dear Sasha, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

8/10 Good

Melanie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reception Team on 10 Feb,2024
Dear Melanie, Thank you for your fantastic rating and positive feedback! We're thrilled to hear that your room was lovely, clean, and comfortable. It's wonderful to know that everything exceeded your expectations during your stay. If there's anything specific that stood out to you or if you plan to stay with us again, please share any preferences you may have so we can make your next visit equally enjoyable Kind regards, Reservation Team

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Reservation Team on 10 Feb,2024
Dear Zoe, Thank you for sharing a review of your recent experience. Our team here at the Mercure Holland House and Spa is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Kind regardsReservation Team

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great, central hotel. We visited Cardiff to watch the rugby and the stadium was an easy walk away. We also felt really safe walking back to the hotel after dark. Parking at the hotel was already full when we arrived so we followed instructions to the nearby NCP car park which has 1000 spaces. Hotel staff were friendly and welcoming when we arrived. Our room was enormous with a fantastic view of the city. We really enjoyed everthing about our stay
Stayed 1 night in Feb 2024
Response from Reservation Team on 8 Feb,2024
Dear Sarah, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Friendly staff, clean and comfortable room, really nice pool and gym facilities. Breakfast had a good variety and comfortable and welcoming bar area.
Stayed 2 nights in Feb 2024
Response from Reservation Team on 8 Feb,2024
Dear Andrew , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 Excellent

Jodene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Never lets me down, clean, comfy, fabulous food and amazing staff!
Stayed 1 night in Jan 2024
Response from Reservation Team on 5 Feb,2024
Dear Jodene, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely to have a pool and parking in a city centre hotel. Food was good. Room had a bath and shower and a decent sized TV. Large comfy bed, 2 armchairs and a desk and chair. Well thought through. Parking is expensive but it was convenient.
Stayed 2 nights in Feb 2024
Response from Reservation Team on 5 Feb,2024
Dear, Yvone Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, room comfort
Mecure
Breakfast was lovely, spa was nice and clean and bar area was nice modern, reasonable prices for drinks Rooms were spotless and clean but probably a bit tired looking, disappointed there was no drinking water in the room, tv never worked that well, all in all it was a reasonable place to stay
Stayed 2 nights in Feb 2024
Response from Reservation Team on 5 Feb,2024
Dear Martin,Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

8/10 Good

Salima

Stayed 1 night in Jan 2024
Response from Reservation Team on 10 Apr,2024
Dear Salima, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

8/10 Good

Mark

Stayed 1 night in Jan 2024
Response from Reservation Team on 31 Jan,2024
Dear Mark, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

6/10 Okay

A

Very happy with the stay of the hotel. Good facilities. Only issues were the pillows and the cleanliness of the spa quite dirty throughout.
Stayed 3 nights in Jan 2024
Response from Reservation Team on 31 Jan,2024
Dear A, Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Reservation team

10/10 Excellent

Natasha

Stayed 1 night in Jan 2024
Response from Reservation Team on 31 Jan,2024
Dear Natasha, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Reservation Team on 29 Jan,2024
Dear Rebecca, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

8/10 Good

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Reservation Team on 29 Jan,2024
Dear Jim , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservation Team on 23 Jan,2024
Dear Ray , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 Excellent

Anthea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great party venue
Stayed 1 night in Jan 2024
Response from Reservation Team on 22 Jan,2024
Dear Anthea, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 Excellent

Manish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservation Team on 22 Jan,2024
Dear Manish , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team