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Reviews of Clayton Hotel Cardiff

4 out of 5
Clayton Hotel Cardiff
St Mary Street, Cardiff, Wales

Reviews

8.6

Excellent

Rating 10 - Excellent. 531 out of 1002 reviews" "
Rating 8 - Good. 294 out of 1002 reviews" "
Rating 6 - Okay. 113 out of 1002 reviews" "
Rating 4 - Poor. 39 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lucica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great overnight stay Location is perfect Staff at front desk very friendly and helpful kept case b4 we were able to check in and on check out Breakfast good staff helpful
Stayed 1 night in May 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay in Cardiff!
Stayed 6 nights in May 2024

6/10 Okay

Viji

Travelled with family
Disliked: Property conditions & facilities
The A/C was not working well. Despite reporting, it was not fixed.
Stayed 1 night in May 2024

6/10 Okay

Lillian

Travelled with partner
Liked: Cleanliness, staff & service
Staff was amazing 👏 Very short staffed .the hotel was full ..the management must new how busy it was going to be . But all the staff was amazing. Fair play to them ... 👏
Stayed 1 night in May 2024

8/10 Good

Hilary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in the right place by the station the hotel provided all that we needed for the weekend
Stayed 3 nights in Apr 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Apr 2024

8/10 Good

Joe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located very close to the train station, as well as only a 5 minute walk from the shopping centre. It is in a very ideal location, just on the edge of the nightlife, so it isn't as loud as other places may be. The room had comfortable beds, with clean sheets, as well as a working shower (with a door lock), iron & board, TV, and AC.
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying here. The staff are amazing. Very friendly and helpful. The hotel was clean, modern, and everything you could ask for. The only con is the tv doesn’t connect to wifi so you can’t watch and streaming services but apart from that everything was excellent.
Stayed 3 nights in Apr 2024

10/10 Excellent

Cristina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything so i proposed for everyone Thank you ♥️ for your service, and safe ❤️❤️
Stayed 4 nights in Apr 2024

8/10 Good

Dom

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff couldn’t do enough for us. Very good location.
Stayed 1 night in Apr 2024

8/10 Good

Chevelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at Clayton hotel was good. The staff was also helpful and polite. I Would definitely recommend staying at Clayton due to its excellent location within the city centre.
Stayed 4 nights in Mar 2024

8/10 Good

Angela

Travelled with group
Nice & central. Clean, friendly staff, easy check in & out
Stayed 1 night in Mar 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Good. Friendly staff. Had what we needed
Stayed 1 night in Mar 2024

8/10 Good

Callum

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loud
Stayed 1 night in Mar 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and accessible! Great location near the central train station!
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good city centre choice
Great city centre location. The room was well equipped and generally comfortable. Staff are really welcoming and helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
A very nice hotel
1st time I’ve stayed here. Really enjoyed it. Will definitely stay here again.
Stayed 1 night in Feb 2024

6/10 Okay

Danielle

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

hugo

Liked: Cleanliness, staff & service, amenities
Friendly staff. Got a room at midday, very helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Nickie, Woodstock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Hywel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was nice but we had a problem whereby we could hear a couple in a room next door to us arguing, shouting and banging/knocking doors from 2am until 6am which meant we had a terrible night of sleep.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Issouf

Stayed 2 nights in Feb 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, great location near restaurants, bars, park, castle and stadium. Helpful staff Worth a visit.
Stayed 2 nights in Feb 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Carys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Iain

Business traveller
Liked: Cleanliness, property conditions & facilities
Hotel was clean but impersonal. There was just luke warm water (not hot at all) the lifts were always full and always slow) Took the emergency stairwell instead and it was dirty and neglected. Not busting to go back based on my first visit
Stayed 1 night in Jan 2024

10/10 Excellent

Steph

Stayed 2 nights in Jan 2024

10/10 Excellent

rashid

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good hotel , clean room & good location Shame the bar was closed by 11:20 on Saturday night but everything else was fine
Stayed 1 night in Jan 2024

10/10 Excellent

Duncan, Andover

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located property for all amenities and transport links
Stayed 3 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality on a budget
Very friendly staff. Clean, warm, comfortable room. Good breakfast. Very convenient for the railway station.
Stayed 1 night in Jan 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clayton hotel Cardiff
Great reception at the hotel , quick and easy check in . Very helpful if I needed anything like directions , taxi recommendations to eat. . Room had just been refurbished so very nice . Great location to the station and Main Street for dining , pubs and a couple of supermarkets. Would stay again
Stayed 3 nights in Jan 2024

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Scott

Stayed 2 nights in Jan 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cardiff
Nice but noisy as next to station
Stayed 2 nights in Jan 2024

10/10 Excellent

Joel

Stayed 1 night in Jan 2024

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and lovely room.
Stayed 1 night in Jan 2024

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
The hotel was lovely and very helpful staff. Had trouble with noisy neighbours on the first night and the staff were very helpful and accommodating to us in sorting everything out.
Stayed 2 nights in Jan 2024

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

E

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was small, not a double.
Bed was small, think it was a 4ft small double which affected our sleep. Mattress was comfy. Breakfast was average. If we were to stay here again I wouldn't pay for the breakfast. Service was good, staff friendly and room was clean.
Stayed 2 nights in Jan 2024

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very polite good location Thank you
Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Pavan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay staff very friendly and helpful
Stayed 1 night in Dec 2023