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Reviews of Leonardo Hotel Cardiff - Formerly Jurys Inn

4 out of 5
Leonardo Hotel Cardiff - Formerly Jurys Inn
Park Place, Cardiff, Wales

Reviews

8.6

Excellent

Rating 10 - Excellent. 499 out of 1001 reviews" "
Rating 8 - Good. 317 out of 1001 reviews" "
Rating 6 - Okay. 107 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Good breakfast. Staff very friendly
Stayed 2 nights in Apr 2024
Response from David Lecoq on 30 Apr,2024
Dear Eileen,thank you very much for your 4/5. I am looking forward to seeing you.Kind regards.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, located centrally. Perfect for my visit.
Stayed 1 night in Apr 2024
Response from David Lecoq on 24 Apr,2024
Dear Dave,thank you for your 5/5. I am looking forward to seeing you soon.Kind regards

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very central to walk anywhere within the city centre without being noisy. Car parking is tight and small spaces but convenient. Staff helpful and happy. Breakfast was good quality but warm not hot. Highly recommended for a central location
Stayed 1 night in Apr 2024
Response from David Lecoq on 24 Apr,2024
Dear Mark,thank you for your 4/5. I am looking forward to seeing you soon.Kind regards

6/10 Okay

Michael

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from David Lecoq on 24 Apr,2024
Dear Michael,thank you very much for your feedback, we will work harder to improve our level of service.Kind regards.

10/10 Excellent

Zoe, Dorking

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Malltilda on reception was very friendly and accomodating and found a room for us to allow us to check in slightly early. Room clean and good air con
Stayed 1 night in Apr 2024
Response from David Lecoq on 24 Apr,2024
Dear Zoe,thank you for your 5/5. I am looking forward to seeing you soon.Kind regards

10/10 Excellent

gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet even though quite noisy outside. Very central to cardiff shopping. Close to restaurants & castle
Stayed 1 night in Apr 2024
Response from David Lecoq on 21 Apr,2024
Dear Gail,thank you for your 5/5. I am looking forward to seeing you soon.Kind regards.

6/10 Okay

Gillian

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from David Lecoq on 13 Apr,2024
Dear Gillian,thank you very much for your feedback. We must work harder in order to improve our level of service.Kind regards.

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly. The rooms are nice and the bed was comfy. Nice sitting area in the foyer.
Stayed 1 night in Mar 2024
Response from David Lecoq on 9 Apr,2024
Dear Jeff,thank you for your 5/5. I am looking forward to seeing you soon.Kind regards

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 1 night in Apr 2024
Response from David Lecoq on 9 Apr,2024
Dear Kim,thank you very much for your 5/5. I am looking forward to seeing you soon. Kind regards.

8/10 Good

Paul

Stayed 2 nights in Apr 2024
Response from David Lecoq on 27 Apr,2024
Dear Paul,thank you for your 4/5. I am looking forward to seeing you soon in our hotel.Kind regards.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reception Team on 25 Mar,2024
Thank you for leaving a 5 out of 5 rating on your recent stay with us! We hope to welcome you back again in the future.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from David Lecoq on 24 Mar,2024
Dear Mark,thank you very much for your 5/5. I am looking forward to seeing you soon.Kind regards.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from David Lecoq on 6 Apr,2024
Dear David,thank you for your 5/5, I am looking forward to seeing you again soon.Kind regards.

10/10 Excellent

Regan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David Lecoq on 18 Mar,2024
Dear Regan,thank you very much for your 5/5.I am looking forward to seeing you soon in our hotel.Kind regards.

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please stay, great staff, good food
Stayed 2 nights in Mar 2024
Response from David Lecoq on 13 Mar,2024
Dear Paige,it was a pleasure of welcoming you in our hotel. I am looking forward to seeing you soon.Kind regards.

8/10 Good

Georgia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and comfortable rooms. Convenient location.
Stayed 1 night in Mar 2024
Response from David Lecoq on 6 Mar,2024
Dear Georgia,thank you for your 4/5. I am looking forward to seeing you soon.Kind regards.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
All staff were excellent. Great location. Clean and well maintained.
Stayed 2 nights in Feb 2024
Response from David Lecoq on 1 Mar,2024
Dear Leah,thank you for your 5/5. I am looking forward to seeing you in our hotel.Kind regards.

10/10 Excellent

Mario Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,
Stayed 3 nights in Feb 2024
Response from David Lecoq on 29 Feb,2024
Dear Mario Andre,thank you very much for your 5/5.I am looking forward to seeing you again in our hotel.Kind regards.

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really convenient location in the city centre We booked a junior suite as it wasn't a lot more than the normal room rate and it was a great size and really comfortable Very clean, and nice touches like a complimentary drink each, Nespresso machine and decent robes Every staff member we spoke to was friendly and efficient , real credit to the hotel
Stayed 1 night in Feb 2024
Response from David Lecoq on 24 Feb,2024
Dear Mark,thank you very much for your great review. I am looking forward to seeing you soon in our hotel.Kind regards.

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient service on check in Great service in restaurant
Stayed 1 night in Feb 2024
Response from David Lecoq on 24 Feb,2024
Dear Simon,thank you for your 4/5. I am looking forward to welcoming you soon in our hotel.Kind regards.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Always decent when we stay here, clean and prime location
Stayed 2 nights in Dec 2023
Response from David Lecoq on 15 Feb,2024
Dear Samantha,thank you very much for your 5/5.I am looking forward to seeing you soon.Kind regards

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff were very friendly. Only downside was a lack of hot water in the shower.
Stayed 1 night in Feb 2024
Response from David Lecoq on 15 Feb,2024
Dear Colin,thank you very much for your 4/5.I am looking forward to seeing you soon.Kind regards

2/10 Terrible

Andy, St Peter Jersey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly noisy could hear everything said next door and everything happening on the street, no sound proofing at all
Stayed 3 nights in Feb 2024
Response from David Lecoq on 15 Feb,2024
Dear Andy,please accept my apologies for the issues encountered.Feel free to contact me if I can help you with your future booking.Kind regards.David LecoqFront of House Manager

10/10 Excellent

Debbie

Stayed 1 night in Jan 2024
Response from David Lecoq on 20 Mar,2024
Dear Debbie,thank you very much for your 5/5. I am looking forward to seeing you soon in our hotel.Kind regards.

10/10 Excellent

Amy

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from David Lecoq on 15 Feb,2024
Dear Amy,thank you very much for your 5/5.I am looking forward to seeing you soon.Kind regards.

10/10 Excellent

Wesley

Stayed 1 night in Jan 2024
Response from David Lecoq on 15 Feb,2024
Dear Wesley,thank you very much for your 10/10.I am looking forward to seeing you soon.Kind regards.

8/10 Good

Joan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom furniture looking a little tired now. Hot water for the shower in one of the rooms we booked was very poor & the fridge didn’t work either. Gone 5pm so maintenance was unable. Staff very good & did put baby’s food in hotel’s fridge
Stayed 1 night in Jan 2024
Response from David Lecoq on 15 Feb,2024
Dear Joan,thank you very much for your 4/5.I am looking forward to seeing you soon.Kind regards.

8/10 Good

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms were clean and nice but I didn’t like our room. No view and couldn’t even see the sky. Felt like a cave. I would go back again but ask for a better room.
Stayed 5 nights in Jan 2024
Response from David Lecoq on 15 Feb,2024
Dear Dawn,thank you very much for your 4/5.I am looking forward to seeing you soon.Kind regards.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay there. Nice, clean and people were very friendly.
Stayed 3 nights in Jan 2024
Response from David Lecoq on 15 Feb,2024
Dear Robert,thank you very much for your 10/10.I am looking forward to seeing you soon.Kind regards.

8/10 Good

Tomasz

Business traveller
Liked: Cleanliness, staff & service
Booked king size bed, in the room I found two singles connected to each other. The water drain bathtub is not working.
Stayed 1 night in Jan 2024
Response from David Lecoq on 15 Feb,2024
Dear Tomasz,thank you very much for your 8/10.I am looking forward to seeing you soon.Kind regards.

8/10 Good

Crian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David Lecoq on 15 Feb,2024
Dear Crian,thank you very much for your 4/5.I am looking forward to seeing you soon.Kind regards.

4/10 Poor

Louise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not an upgrade to superior room!
Stayed 1 night in Jan 2024
Response from David Lecoq on 15 Feb,2024
Dear Louise,please accept my apologies for the issues encountered.Feel free to contact me if I can help you with your future booking.Kind regards.David LecoqFront of House Manager

10/10 Excellent

Beverly

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from David Lecoq on 15 Feb,2024
Dear Beverly,thank you for your 10/10.I am looking forward to seeing you in our hotel.Kind regards.

6/10 Okay

Tony

Travelled with partner
Liked: Staff & service
I was concerned that when we walked our room's very creeky floorboards would disturb other guests, but after we heard guests walking along the corridor we realised the problem is widespread. I apreciate the building is old but think the problem could be relatively easily resolved. That aside we really enjoyed our short Cardiff break and would mention the convenient location of the hotel to friends considering a visit to the city.
Stayed 2 nights in Jan 2024
Response from David Lecoq on 15 Feb,2024
Dear Tony,please accept my apologies for the issues encountered.Feel free to contact me if I can help you with your future booking.Kind regards.David LecoqFront of House Manager

2/10 Terrible

tom

Travelled with group
Disliked: Staff & service
No hot water. i reported it twice , not action taken or help offered.
Stayed 1 night in Dec 2023
Response from David Lecoq on 15 Feb,2024
Dear Tom,please accept my apologies for the issues encountered.Feel free to contact me if I can help you with your future booking.Kind regards.David LecoqFront of House Manager

8/10 Good

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was really lovely, kept clean could hear constant movement from the room above about 6 am and that would continue until late in the night. We were in room 2 to 6 so I believe possibly it’s below a storage cabinet or something which staff were in and out.
Stayed 2 nights in Dec 2023
Response from David Lecoq on 15 Feb,2024
Dear Ethan,thank you for your 8/10.I am looking forward to seeing you in our hotel.Kind regards.

10/10 Excellent

Debrah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from David Lecoq on 15 Feb,2024
Dear Debrah,thank you for your 10/10.I am looking forward to seeing you in our hotel.Kind regards.

8/10 Good

Taryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful - calling us cabs and recommending places to eat. The breakfast was lovely and our room was comfortable.
Stayed 2 nights in Dec 2023
Response from David Lecoq on 15 Feb,2024
Dear Taryn,thank you for your 4/5.I am looking forward to seeing you in our hotel.Kind regards.

2/10 Terrible

Jade

Travelled with family
Disliked: Staff & service, property conditions & facilities
I had originally booked a room that had a king sized bed for my daughter, my 80 year old mother (who has limited mobility), and I because the booking site had said that this type of room would fit 3 people. When we checked in with a male staff member he mentioned that their hotel allows 2 per room, but then followed up stating that it was okay for all 3 of us to stay in the king sized room. However, a female staff member with a variety of tattoos immediately shut down what the male staff member had said to us and took over our check in. She said that all of us were not allowed to stay in that one king sized bedroom. We attempted to explain to her that my 80 year old grandmother has very poor mobility alongside a history of frequent fainting and falling spells, but she did not give any care whatsoever to our concerns. She had left us no choice but to buy another room for my mother. Her lack of care continued when she booked my mother’s room across the hotel building from our room with no direct or easy access in case my mother wanted to come to our room for any needs due to her previously mentioned disabilities. Additionally, it was extremely difficult to even enter our rooms. Couldn’t even enter my mother room unless someone was inside already. The door to my room was visibly filthy and one would have to kick the door in to even enter due to something being stuck there. There was no heater in our room with the only warm area being the bathroom towel rack.
Stayed 2 nights in Dec 2023
Response from David Lecoq on 15 Feb,2024
Dear Jade,please accept my apologies for the issues encountered.Feel free to contact me if I can help you with your future booking.Kind regards.David LecoqFront of House Manager

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from David Lecoq on 15 Feb,2024
Dear Charlotte,thank you for your 10/10.I am looking forward to seeing you in our hotel.Kind regards.

10/10 Excellent

Donna

Stayed 1 night in Dec 2023
Response from David Lecoq on 15 Feb,2024
Dear Donna,thank you for your 10/10.I am looking forward to seeing you in our hotel.Kind regards.

8/10 Good

Nigel

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from David Lecoq on 15 Feb,2024
Dear Nigel,thank you for your 8/10.I am looking forward to seeing you in our hotel.Kind regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from David Lecoq on 15 Feb,2024
Dear Anonymous,thank you for your 10/10.I am looking forward to seeing you in our hotel.Kind regards.

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel great location
The receptionist Charles was really friendly and helpful and gave us a nice welcome. The hotel was clean and well presented. Breakfast was nice. We had a problem with our door key not working when we got back late at night which wasn’t great. They put some vouchers under the door for free drinks and coffee the next day but when we went down at check out time the bar was closed so a complete waste of time.
Stayed 1 night in Dec 2023
Response from David Lecoq on 15 Feb,2024
Dear Emma,thank you for your 8/10.I am looking forward to seeing you in our hotel.Kind regards.

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Very friendly & helpful staff especially Daniel at breakfast. Great breakfast, excellent location.
Stayed 1 night in Dec 2023
Response from David Lecoq on 15 Feb,2024
Dear Liz,thank you for your 10/10.I am looking forward to seeing you in our hotel.Kind regards.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David Lecoq on 15 Feb,2024
Dear Emily,thank you for your 5/5.I am looking forward to seeing you in our hotel.Kind regards.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be better for the money
Central location but not what i'd expect for the money paid, the room was extremely hot and the aircondition made a continual load noise that reception couldnt help with The free drinks as part of my memebership with hotel.com was not honored...they would only give me as the adult a drink and not my child although thats not what it says online Part of the bath was coming away and cheaply fixed
Stayed 1 night in Dec 2023
Response from David Lecoq on 15 Feb,2024
Dear Anonymous,please accept my apologies for the issues encountered.I really hope to have the pleasure of welcoming you again in our hotel.Kind regards.

10/10 Excellent

Wenallt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from David Lecoq on 15 Feb,2024
Dear Wenallt,thank you for your 10/10.I am looking forward to seeing you in our hotel.Kind regards.

8/10 Good

Margaret Taryn

Stayed 1 night in Dec 2023
Response from David Lecoq on 15 Feb,2024
Dear Margaret Taryn,thank you for your 4/5.I am looking forward to seeing you in our hotel.Kind regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was very good
Stayed 1 night in Dec 2023
Response from David Lecoq on 15 Feb,2024
Dear Anonymous,thank you for your 8/10.I am looking forward to seeing you in our hotel.Kind regards.