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Mermaid Bay

4.0 star property
Upscale Cardiff apartment in Butetown with kitchen

Mermaid Bay

Photo gallery for Mermaid Bay

Shared kitchen
2 bedrooms, iron/ironing board, free WiFi
Living area
Bathroom
2 bedrooms, iron/ironing board, free WiFi

Overview of Mermaid Bay

Reviews
4.8

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • KitchenKitchenKitchen
  • LaundryLaundryLaundry

Explore the area

Map
Dumballs Road, Cardiff, Wales, CF10 5NT
  • Popular LocationCardiff Bay5 min walk
  • Popular LocationPrincipality Stadium19 min walk
  • Popular LocationCardiff Castle20 min walk
  • AirportCardiff (CWL-Cardiff Intl.)30 min drive

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Mermaid Bay

Upscale Cardiff apartment in Butetown with kitchen
Laundry facilities, free self parking and free WiFi in public areas are available at this smoke-free apartment building. The apartment has 2 bedrooms and offers free WiFi and a balcony. Guests can appreciate conveniences like 2 bathrooms and a sitting area, and other amenities include a kitchen and a flat-screen TV. Housekeeping is not available.
This apartment offers 2 accommodations with coffee/tea makers and irons/ironing boards. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Accommodations at this 4-star apartment have kitchens. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Microwaves and refrigerators can be requested.

Languages

English

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Free self-parking on site

Kitchen

  • Fridge (on request)
  • Microwave (on request)
  • Coffee/tea maker

Bedrooms

  • 2 bedrooms

Bathroom

  • 2 bathrooms
  • Shower only
  • Towels provided

Living spaces

  • Living room
  • Sitting area

Entertainment

  • Flat-screen TV

Outdoor areas

  • Balcony or patio

Laundry

  • Laundry facilities

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift
  • Smoke-free property

Services and conveniences

  • Iron/ironing board
  • No housekeeping

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 2 rooms

Policies

Check-in

Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

There is no front desk at this property

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 200.0
  • Cleaning fee: GBP 25 per room, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

This property does not have any lifts

Property is also known as

Mermaid Bay Apartment Cardiff
Mermaid Bay Apartment
Mermaid Bay Cardiff
Mermaid Bay Cardiff
Mermaid Bay Apartment
Mermaid Bay Apartment Cardiff

About the area

Cardiff

This apartment is located in Butetown, a neighborhood in Cardiff. Cardiff Bay and Techniquest are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Barry Island Beach and Cosmeston Lakes Country Park. Looking to enjoy an event or a game? See what's going on at Principality Stadium or Cardiff International Arena.
Visit our Cardiff travel guideOpens in a new window
View more Apartments in CardiffOpens in a new window

What's nearby

  • Cardiff Bay - 5 min walk
  • Wales Millennium Centre - 13 min walk
  • Cardiff International Arena - 18 min walk
  • Principality Stadium - 19 min walk
  • Cardiff Castle - 20 min walk

Getting around

  • Cardiff Bay Station - 10 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • Cardiff Bay Tavern - 11 min walk
  • Quantum Coffee Roasters - 12 min walk
  • Grosvenor Casino - 12 min walk
  • Coal Exchange - 9 min walk
  • Academy - 9 min walk

Frequently asked questions

Is Mermaid Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mermaid Bay?

Self-parking is free at this property.

Reviews

4.8
Rating 10 - Excellent. 4 out of 25 reviews" "
Rating 8 - Good. 3 out of 25 reviews" "
Rating 6 - Okay. 3 out of 25 reviews" "
Rating 4 - Poor. 3 out of 25 reviews" "
Rating 2 - Terrible. 12 out of 25 reviews" "

4.4/10

Cleanliness

5.2/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Perfect location for a night out. Lovely size apartment. Very clean. Only negatives being a few missing lightbulbs and one sofa leather was tired and worn. Regardless of that would definitely book again.
Stayed 1 night in Feb 2020

2/10 Terrible

Richard J

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID!!!!
shabby rundown place which we left after just one night , having paid for 5! No hot water , broken bed, no light in bathroom, mould in shower , incredibly stained white sofa ( covered up with a blanket) etc.. Brrrr.., don’t even want to think about it any more .., 👎👎👎👎
Stayed 5 nights in Sep 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the used condom under the bed was uniquely disgusting. As was the £25 cleaning fee charged on top of the price. The place is grubby and one has to walk through a bad neighborhood if you come from Central Station. Navis will take you down Bute street which has a number of shelters and homeless on the streets. Walking in I saw 2 drug deals go down in broad daylight and then a stabbing! yes a stabbing at the Christina steet projects shut down the entire area with police. Apparently that is a known drug dealing area. Lastly, and best of all, the room is located directly across from an elderly shelter. Fine but the staff come out every two hours for a smoke break all night and talk loudly. You cant open a window. And I was there during a heat wave. It all ended with deliveries at 6.30am on metal carts over cobblestones. It was the worst place I have EVER stayed in. I woudl avoid this grubby hole at all costs. Oh - and the beds are of dismal quality. Thin mattresses. It was so bad it was actually funny. It is clearly only good for a flop house for people in town for rugby who are too pissed to care.
Stayed 1 night in Jul 2019

2/10 Terrible

Syed H.

Disliked: Cleanliness
Never Again. Terrible Experience
Booked online and enquired if Lift?Elevator available. Did not know so wait for Property Manager to contact. On contact, found out that no lift available. Told him about my COPD, Breathing difficulties, Diabetes, and difficulty in climbing stairs. Assured that apartment will be on first floor with hardly 8 steps. Received text with info about entry to apartment, but said 2nd floor. Contacted again and received re-assurance text that it should read 1st floor, On arrival, contacted cleaner as found out that apartment was on 2nd floor, with more than 32 steps. Told SORRY, nothing else available. Parking Bay not marked so had to wait to find out. (Asked a resident there but he told me that these are private apartments and cannot be rented out???). Anyway, reached the top, after a few stops. Checked out the facilities. Found out the following, considering that this is CLAIMED/advertised as 4 star accommodation: 1. Although we had booked for 5 people, ONLY 3 forks and no serving dishes 2. 4 Pillows and 2 Duvets 3. Toilet flush tank not filling up. ( Complained a few times but not repaired till we left) 4. Shower holder broken so shower hanging down. ( Complained a few times but not repaired till we left) 5. The bedroom blinds were broken. Got them fixed but then kept falling down every time used. ( Complained a few times but not repaired till we left) 6. The Lounge blinds kept falling down. ( Complained a few times but not repaired till we left) 7. Large Flat screen TV shown online, but only found a small ALBA TV, without remote, so could be used. Complained. Received a remote After 3 days. 8. Was told that fans will be available but none found. Complained. Got fans after 4 days. 9. The cleaner lady arrived on Saturday expecting us to leave, but we had bookings till Sunday. When we arrived the first day, she did not know about our booking either. 10. No cleaning done by anybody all the week. We cleaned it ourselves and left the apartment absolutely clean. DESPITE THAT, WHEN WE RECEIVED OUR SECURITY DEPOSIT BACK, we still had to pay CLEANING CHARGE???????? NOW FOR THE SERVICE; (A JOKE) Complaints had to be made several times, both to the Property Manager and the Cleaner, by phone and text. Not once the phone was answered, and always had to leave a message, but unfortunately, with NO RESPONSE to either of the communication. Overall, extremely disappointed, and a very bad experience for all the money we paid. NEVER AGAIN.
Stayed 6 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not like at all..... There is no detail of the address. hard to find it....
Stayed 1 night in Jul 2019

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, very close to both the bay and the city center
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
These people are cheats, the price advertised on Expedia is clearly wrong. The owner will cut £25 from your deposit as a hidden “cleaning fee” which is not mentioned anywhere when making the booking. To me that’s unlawful competition as people are misled into thinking they are booking the cheapest apartment around. I’m greatly disappointed.
Stayed 2 nights in Jul 2019

4/10 Poor

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mermaid Bay Apartment 7
Unable to get any information up to 24hrs before our stay. Asked to pay £200 deposit of which £25 was to be kept for cleaning. The place was stinking dirty. Disgusting!! Had to clean ourselves. Hole in wall of bathroom, bathroom amenities were filthy. Blind in main bedroom broken and didn’t fit. Took over a week to my deposit back. And to top it off I was told where to park by owner and was given a parking fine which the owner told me he would sort out but to date has not. Will be taking it further. Do not bother. Not worth the money, total con. The pictures show it all.
Stayed 1 night in Jun 2019

4/10 Poor

Steve

Disliked: Cleanliness
Misleading advertisement
I booked apartment and arrived with no access to start with or email. I then had to chase up and then submit a deposit of £200 which I was not aware off. I did this expecting to receive this back as stated in 24 hrs. I'm now being told I had a cleaning charge of 25 quid which is poor as most places of rent it's included. I arrived late used the shower went to bed and left. No utensils used at all. I also had to chase up the refund...what kind of system hace we got here that the customer has to do all the chasing to deposit and refund.when arriving g in property the bathroom had been used and toilet not flushed which us awful considering I now see you're charging me a cleaning charge. Very poor professionalism and needs to he included in initial charge and set up better. I will not use again, and also as previous customer had said the room was co.pletly different to one on the pics
Stayed 1 night in Jun 2019

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the same flat as the one advertised
Completely false advertisement, not an up market flat at all. Food and spit up the wall, no WiFi, tv didn’t work, two broken double beds (not the king advertised) and a broken sofa, the kitchen equipment has never been cleaned properly we ended up eating out every night. Adam completely lies and blamed it on a previous tenant. I promised to rebook just to get my deposit back, avoid at all costs.
Stayed 4 nights in Jun 2019