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Reviews of WiseStay

3 out of 5
WiseStay
45-47 Fitzhamon Embankment, Cardiff, Wales

Reviews

8.6

Excellent

Rating 10 - Excellent. 68 out of 177 reviews" "
Rating 8 - Good. 87 out of 177 reviews" "
Rating 6 - Okay. 17 out of 177 reviews" "
Rating 4 - Poor. 3 out of 177 reviews" "
Rating 2 - Terrible. 2 out of 177 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ideal cost effective layover
Perfectly cost-effective option for an overnight stay/layover. You get exactly what you pay for however, the room's could really do with a fabric conditioner so there's no linger smoke smell which was off-putting and the reason why it's not getting full marks. Great central location opposite the stadium
Stayed 1 night in Nov 2023

8/10 Good

Wayne

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place but could do with a little work.
Loverly room nice and clean a couple of patches of mold in bathroom but tbh the room is so small and hot with no airflow it is not surprising. Checking in was a bit of fiasco staff really did not like being disturbed but was sorted after they read my checking in email and looking at their records
Stayed 2 nights in Sep 2023

6/10 Okay

Geraint

Liked: Cleanliness, staff & service
Very close to the river taff and Millennium Stadium. Mattress was very hollow
Stayed 2 nights in Aug 2023

8/10 Good

Fleur

Liked: Cleanliness
Stayed 4 nights in Jul 2023

6/10 Okay

Craig

Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Rowan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, 5 minute walk from city centre and castle. We had a medium room which was very small (enough room to just about walk round the bed with 1 small suitcase). Suited us as we only used the room to sleep. For the price we paid you couldn't really fault it. Tea/coffee in the room and also near reception with take out cups. The only thing I'd suggest to improve it is a lick of paint as the walls in the room were very damaged - this would make the rooms feel more cared for and give an overall better impression. I'd stay again and I've recommended to my parents (but a large room).
Stayed 2 nights in Jun 2023

10/10 Excellent

Luke

Stayed 2 nights in May 2023

8/10 Good

martin

Business traveller
Liked: Cleanliness
It was fine
My stop at wise stay cardiff was fine, it was only for 1 night, the room was very small but I only paid £40. It had coffee available, would not want to stay longer than 1 night because of the size of the room. It was clean and easy access via a code sent to me.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wisestay is close to the city centre, it's a 5 minute walk. The staff are friendly and helpful and the room was clean and tidy. Great for a weekend break.
Stayed 2 nights in Mar 2023

6/10 Okay

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and well equipped, and the shower was good. It was noisy however - the walls are thin, and much detail of our 'neighbours', both to the side and above could be heard. I would, however book again, and hope it was a little less noisy.
Stayed 2 nights in Mar 2023

8/10 Good

Saige

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice, an area slightly out of city centre so may want to head back before it gets too dark, but great for the price.
Stayed 2 nights in Mar 2023

6/10 Okay

Verified traveller

Liked: Staff & service
No heating at night
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed as a family of four in the XL bunk bed room. The room was spacious, clean, and the beds were comfy. The room is next to the front door so can be a bit noisy but you expect a certain amount when in a hotel. As per other reviews the walls are a bit thin, but I would stay again.
Stayed 2 nights in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Small but convenient
Tiniest room I've ever stayed in but fine for little me for three nights as overlooking river and just a few minutes walk into city centre.
Stayed 3 nights in Oct 2022

10/10 Excellent

Dámaso Arroyo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para nosotros fue innovadora la forma de check in, sumamente limpio, ordenado, precio justo (para la zona donde estábamos). Repetiríamos
Stayed 2 nights in Oct 2022

8/10 Good

CAROLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in with code. Room exactly as pictured. Beds comfortable
Stayed 2 nights in Sep 2022
Response from Lucia on 26 Sept,2022
Hi Carole,Thanks for taking the time to leave us a review. I'm so glad you found your room to be as expected and very comfortable.Many thanks,Lucia AttanasioGuest Relations Coordinator

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Luke on 8 Sept,2022
Hi Gary!Thank you for taking the time to leave us a review! it is always appreciated! Im glad you had a good stay with us and hopefully we will see you again soon!Many Thanks Guest Relations Coordinator

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2022
Response from Ben Braddick | Guest Relations Coordinator on 24 Jun,2022
Hello William, Thank you for taking the time to leave us a good review. We are very pleased you enjoyed your stay and we hope to be able to welcome you back in the future.

10/10 Excellent

Rebecca

Stayed 1 night in May 2022
Response from Ben Braddick | Guest Relations Coordinator on 1 Jun,2022
Hello Redecca, Thank you for taking the time to leave us an amazing review. We are very pleased to hear that you enjoyed your stay with us and that you had nothing to fault. Thank you, and we hope to be able to welcome you back in the future.

10/10 Excellent

Gemma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Perfect location for concert and city center. Room small but perfect for somewhere to sleep. Perfectly clean and great to have en suite.
Stayed 1 night in May 2022
Response from Ben Braddick | Guest Relations Coordinator on 11 Jun,2022
Hello Gemma, Thank you for taking the time to leave us an amazing review. We are very pleased that you found our location to fit your needs, and that you found your room to be comfortable for your nights stay. Thank you, and we hope to be able to welcome you back in the future.

8/10 Good

Joe, Brentwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small room but clean and a great location. Would stay again.
Stayed 1 night in May 2022
Response from Ben Braddick | Guest Relations Coordinator on 11 Jun,2022
Hello Joe, Thank you for taking the time to leave us a great review. We are very pleased to hear that you enjoyed your stay with us. We would love to be able to host you again in the future. Thank you, and have an amazing day.

8/10 Good

Barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was really ok and according to my expectations
Stayed 4 nights in May 2022
Response from Ben Braddick | Guest Relations Coordinator on 11 Jun,2022
Hello Barbara, Thank you for taking the time to leave us a good review. We are pleased to hear that everything met your expectations. Thank you again, and we hope to be able to accommodate you again in the future.

10/10 Excellent

DAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wise Stay staff allowed us to leave our suitcases in their care while we spent time touring Cardiff city center after we checked out. We are grateful for their kindness!
Stayed 1 night in Apr 2022
Response from Ben Braddick | Guest Relations Coordinator on 10 May,2022
Hello Dan, Thank you for taking the time to leave us an amazing review. We are very pleased that you had an enjoyable experience with us, and that our staff managed to make your stay more pleasant. We hope to be able to welcome you back on a future visit to Cardiff. Thank you.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
little gem, would book again!
wonderful little gem right next to the river, 5 minutes to city center. Lovely rooms, very comfy bed, really nice staff. Very thin walls - be prepared to sometimes wake up if you are a light sleeper. (I am though and would book again nonetheless).
Stayed 4 nights in Mar 2022
Response from Ben Braddick | Guest Relations Coordinator on 27 Mar,2022
Hello Caroline, Thank you for taking the time to leave us a great review. We are extremely happy to hear that you enjoyed your time with us, and that you found our central location to meet your needs. I'm sorry to hear that you were disturbed by other guests during the night. If guests are being noisy please let us know and our staff are happy address any issue. Thank you, and we hope to be able to welcome you back in the future.

10/10 Excellent

Joel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room few minutes from city centre
Great room, few minute walk to city centre, easy check in with code to get into rooms. Cleaned each day with fresh towels. All round great stay.
Stayed 2 nights in Dec 2021
Response from Ben Braddick | Guest Relations Coordinator on 2 Jan,2022
Hello Joel, Thank you for taking the time to leave us such a great review. We are extremely happy to hear that you had such a good experience with us! We are always glad to hear guests are happy with our central location and freedom to come and go as you please. Thank you, and we hope that you think of us on a future visit to Cardiff.

8/10 Good

Jonathan

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Cheap and cheerful
Decent cheap place to stay for the night but the double bunk beds were really rickety and difficult to sleep on the top. Otherwise clean and in a great location.
Stayed 1 night in Nov 2021
Response from Ben Braddick | Guest Relations Coordinator on 2 Jan,2022
Hello Jonathan, Thank you for taking the time to leave us a great review. We are glad that you found us affordable, clean, and in a location that suited your needs. I have passed on your comments to the maintenance team and asked them to make any appropriate changes to make sure future guests are as comfortable as possible. Thank you, and have a great day.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2021
Response from Ben Braddick | Guest Relations Coordinator on 2 Jan,2022
Hello, Thank you for taking the time to leave us a review. We are glad that you enjoyed your time with us and we hope to be able to welcome you again in the future. Thank you, and have a great day.

8/10 Good

L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Ben Braddick | Guest Relations Coordinator on 2 Jan,2022
Hello, Thank you for taking the time to leave us a review. We are glad that you had a positive experience with us and we hope to be able to welcome you again in the future. Thank you, and have a great day.

8/10 Good

Jenny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for stopover but basic facilities and no parking
Stayed 2 nights in Nov 2021
Response from Ben Braddick | Guest Relations Coordinator on 2 Jan,2022
Hello Jenny, Thank you for taking the time to leave us a review. We are glad that you had a positive stay with us. Unfortunately, we do not have dedicated parking for guests. We do our best to give all guest options on the parking available nearby, both free and paid. If you have any questions in future please let us know. We are planning on adding amenities in the near future for guests convenience. Please keep and eye on our social media for updates. Thank you, and we hope to see you again in the future.

10/10 Excellent

Sue Walker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
effortless check, spotless room, and after a slight cause for concern the staff were exceptional in coming to our aid. Massive thanks to them for their concern 👍
Stayed 2 nights in Nov 2021
Response from Ben Braddick | Guest Relations Coordinator on 2 Jan,2022
Hello Sue, Thank you for taking the time to leave us such a great review. We are very happy to hear that you are had an easy check in and that you were happy with your room. Issues can happen from time to time and we are very glad that you were happy with our response and that we provided a good service. I will pass your thanks on to our team. Thank you, and have a great day.

10/10 Excellent

Jehanzeb

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Ben Braddick | Guest Relations Coordinator on 2 Jan,2022
Hello, Thank you for taking the time to leave us such a good review. We hope to be able to welcome you back in the future. Thank you, and have a great day.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, great place, great staff.
Great value and centeral location. The guys who run the place were so helpful and friendly. Decinatly will stay here again.
Stayed 1 night in Nov 2021
Response from Ben Braddick | Guest Relations Coordinator on 2 Jan,2022
Hello Peter, Thank you for taking the time to leave us such a good review. We are very happy that we met your needs at an affordable price. I will pass on your comments about the staff to our team, I know they will be over the moon that they made a positive impact on your stay. Thank you, and we hope to see you again soon.

8/10 Good

Jenny

Travelled with group
Liked: Cleanliness, staff & service
Good location, question to staff answered quickly before stay. Staffless check in so never met them. Room acceptable but very small
Stayed 2 nights in Nov 2021
Response from Ben Braddick | Guest Relations Coordinator on 2 Jan,2022
Hello Jenny, Thank you for taking the time to leave us a great review. We are very happy to hear that you had a positive experience with our staff. We are glad that your check in was successful and a member of staff was not needed to help you. In future if you did have difficulty with your check in a member of staff is contactable 24 hours a day, 7 days a week, in the case of any emergence. Thank you, and we hope to be able to welcome you again in the future.

8/10 Good

Carolanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and good value for money
Great location, close to city centre. Room was very hot so had to have window open as fan noisy.
Stayed 1 night in Oct 2021

4/10 Poor

Elliot

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overpriced, and not even with a working shower...
Tiny room but clean and on good condition for the most part. Unfortunately the shower didn't work at all - not a drop. And nobody responded to our help request, so I'm afraid I can't recommend it.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Sion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Still good value, if less roomy.
Still very good, but room was much smaller than any I had on my many stays before COVID. Very convenient location, as long as you don't have. to worry about parking.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property amazing, would highly recommend
Stayed 1 night in Jun 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Anchorage Guest House is close to Cardiff city centre and within easy walking distance. The room was clean and tidy with tea and coffee in the room. Good place to stay.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect! I will stay again.
First lets talk about the bed. The bed was succulent, clean and extremely comfy. I slept so so good. Room was really clean and tidy. Bath and shower very clean. Staff very accommodating. I got to check in 2 hours earlier and they were able to accomodate me. I had pre-informed them though and so they were expecting me at the time. There was someone to receive me when i arrived even though i had the check in instructions. Its very walkable from Cardiff central. About 8 minute walk. If i have to visit again, i will definitely stay again.
Stayed 1 night in Apr 2021
Response from Greg on 29 Apr,2021
Thank you very much for your comments, we are glad that you have enjoyed your stay with us. See you soon

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean. The first night we were upstairs, and we had trouble with the stairs, so they gave us a room on the ground floor. Most valuable was the help we received from the staff with our internet and GPS.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Anchorage Guest House is just a 5 minute walk into Cardiff centre and just across the river to the best stadium in the world. The Anchorage is being renovated at the moment and the room was decorated to a high standard. Everything was great.
Stayed 2 nights in Jan 2020
Response from Adam on 5 Feb,2020
Hi there, Thank you for your review. I'm glad you were satisfied with our renovated room and hope you return to Anchorage with future visits to Cardiff. Adam Guest Relations Coordinator Aaron Wise

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Close to city centre, for the cost it was spot on. Will definitely stay here again. Only downside was the room was too hot and I couldn't get window to open, minor detail.
Stayed 1 night in Jan 2020
Response from Adam on 3 Feb,2020
Hi there, Thank you for your review. Glad you enjoyed your stay and look forward to see staying with us again. Adam Guest Relations Coordinator Anchorage Guest House