Lobby lounge
Check availability

Reviews of American Inn

2 out of 5
American Inn
1153 Harrisburg Pike, Carlisle, PA

Reviews

6.6
Rating 10 - Excellent. 223 out of 1000 reviews" "
Rating 8 - Good. 262 out of 1000 reviews" "
Rating 6 - Okay. 215 out of 1000 reviews" "
Rating 4 - Poor. 148 out of 1000 reviews" "
Rating 2 - Terrible. 152 out of 1000 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Thor

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Beth on 12 May,2024
Sorry you had a bad experience If you would care to enlighten us what we could do to maike it better.

8/10 Good

Tony

Business traveller
a couple stains in sheets-not fresh, just old. heating cooling worked fine. clean enuf bathroom. will stay again. wifi good.
Stayed 1 night in Apr 2024
Response from Beth on 8 May,2024
Dear guest, We are happy that you enjoyed your stay. We are glad you will be coming back again

10/10 Excellent

Cole

Stayed 2 nights in Apr 2024
Response from Beth on 17 May,2024
Cole, We appreciate you taking the time to give us a review. We are glad you enjoyed your stay with us. Hope you will stay with us again.

8/10 Good

Chris

Liked: Staff & service
Disliked: Property conditions & facilities
Trash everywhere
Stayed 1 night in Apr 2024
Response from Beth on 26 Apr,2024
Dear Guest, I apologize for that. Hope you come to see us again

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Beth on 24 Apr,2024
Dear guest, Thank you for staying with us. We hope to see you again soon

4/10 Poor

Michael

Travelled with group
Disliked: Amenities, property conditions & facilities
Hotel is run down,needs a make over.
Stayed 2 nights in Apr 2024
Response from Beth on 23 Apr,2024
Dear Guest, thank you for staying with us. We apologize

10/10 Excellent

Deborah

Stayed 1 night in Apr 2024
Response from Beth on 8 May,2024
Dear guest, We are happy you have a good experience with us.

10/10 Excellent

Theresa

The thing I didn’t like was there was no coffee maker other than that it’s a very nice place to stay.
Stayed 3 nights in Mar 2024
Response from Beth on 23 Mar,2024
Dear Theresa, We apologize for not having coffee. We are glad you enjoyed your stay otherwise. Hope to see you again

8/10 Good

Tiffaney

Stayed 2 nights in Feb 2024
Response from Beth on 23 Feb,2024
Dear guest, Thank you for your positive Review. We hope to see you again soon

10/10 Excellent

Jailene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Beth on 13 Feb,2024
Dear Guest Thank you for staying with us. We hope to see you again

10/10 Excellent

Kelly

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Beth on 12 Feb,2024
Dear Guest, thank you for the positive review. We look forward to seeing you again

10/10 Excellent

Ginger

Liked: Cleanliness, property conditions & facilities, room comfort
Don't let the modest exterior fool you
Don't let the modest exterior fool you. Diesha (pardon the spelling of incorrect) was super sweet and efficient when she checked me in. My room was amazingly clean and quiet. The bed was comfy, and the pillows were better than any other pillow I've had in a hotel. My only comment is that the wall heating/cooling unit was not functioning correctly. The air was either hot or cold, and I could not shut off the unit. I would absolutely stay here again!
Stayed 1 night in Feb 2024
Response from Beth on 13 Feb,2024
Thank you for the positive review. We look forward to seeing you again

8/10 Good

Christopher

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from D. Papaiya General Manager American Inn Carlisle on 10 Feb,2024
Thank very much for your 8 out of 10 rating. Hope to see you again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Fine for the price, bad for a vacation.
Lobby smelled like my father in law after not working hard outside and not showering all weekend. Happy to report the room wasnt quite as smelly and was relatively clean aside from a small leak in from an unknown location in the bathroom. Overall its not bad for the cost fine for traveling to get a nights rest but i wouldnt stay for any longer.
Stayed 1 night in Feb 2024
Response from Beth on 8 Feb,2024
I am sorry you had a bad experience Mr.Giles. We will definitely take a look at the leak you mentioned.

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for the price
Stayed 2 nights in Feb 2024
Response from Beth on 7 Feb,2024
Dear Guest, Thank you for your review. Hope to see you again soon

2/10 Terrible

Nakeya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay
I reserved a king and got two full beds. Bathroom very filthy.. bathroom floor was coming up. Hair all in the sheets and bathroom. Stains on the bed spreads. Roaches and a mouse inside. I called to be somewhat accommodated and was told no and the receptionist was very rude.. 0/10 DO NOT RECOMMEND. I get the price was cheap but that was the asking price from the hotel. Doesn’t mean it has to be that way!!!!!
Stayed 1 night in Feb 2024
Response from Beth on 4 Feb,2024
Dear Guest, we let you know that we could move your room when you called 7 hours after arrival. We apologize that we had to give you 2 queen beds instead of the King room you requested. We were full and all our Smoking King rooms were already rented.

10/10 Excellent

KELLI

Stayed 1 night in Feb 2024
Response from Beth on 4 Feb,2024
Dear guest, we appreciate your feedback and your staying with us. We hope to see you again.

2/10 Terrible

Harpawan

Travelled with family and small children
Disliked: Amenities
My family travels all the time we get motels for night stays this was the worst experience.I understand the motel was cost-effective but you can't give your customer a bed full of bugs 🐝 middle of the night my 2 year cried and ended up finding she got bug bites on her body. Not fair that anyone sleeps on a bug bed I would like to complain about the health department if I can.
Stayed 1 night in Jan 2024
Response from Beth on 2 Feb,2024
Dear Guest, I apologize for the inconvenience caused to you. Unfortunately, we can not take care of the situation if we are not made aware of it. If we were made aware of situation we could have moved your room.

8/10 Good

Eureka

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can in for NEW YEARS EVE.. I’m a truck driver & didn’t want to sleep in my truck.. made easy discounted reservations for 2 nights. Mrs. Beth the receptionist was amazing stupendous wonderful, friendly, helpful she made to stay worth it. Well worth the stay.. even wash clothes! I was happy here!
Stayed 2 nights in Dec 2023
Response from Beth on 7 Jan,2024
Thank you for the positive review and staying with us. Hope to see you again

4/10 Poor

Kimberly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Beth on 19 Dec,2023
Thank you Sorry about there were some issues. We will see you again soon

10/10 Excellent

Samia

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Beth on 19 Dec,2023
Dear guest, thank you for staying with us. We appreciate your feedback and hope to see you again soon

2/10 Terrible

Darryl

Stayed 8 nights in Nov 2023
Response from Beth on 26 Dec,2023
Dear Guest, I am very sorry for any inconvenience caused to you. What can we do to make this right for you?

10/10 Excellent

Maxine

Stayed 1 night in Nov 2023
Response from Beth on 20 Dec,2023
Dear Maxine, Thank you for staying with us. We appreciate your positive comments. We look forward you staying with us again

8/10 Good

Mark

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Small, quiet, clean. Only grip was in room 105 the bathroom light switch is outside the bathroom.. which means you must wake up everyone else in order to use it
Stayed 1 night in Nov 2023
Response from Beth on 24 Nov,2023
Dear Mark, I want to personally thank you for staying with us. We look forward to you staying again soon.

10/10 Excellent

Debra

Stayed 1 night in Nov 2023
Response from Beth on 19 Dec,2023
Dear Guest, Thank you for your feedback and staying with us. We hope to see you again soon

10/10 Excellent

cuong

Stayed 1 night in Nov 2023
Response from Beth on 13 Nov,2023
Dear guest thank you for staying with us. Thank you for the positive comments

10/10 Excellent

James

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Started off rough my service dog escaped and ran off but the ladies there were awesome they helped and made calls trying to help us find her other then that a incredible stay will stay again for sure
Stayed 4 nights in Nov 2023
Response from Beth on 12 Nov,2023
Dear James, You are more than welcome. We are so glad Brooklyn came back home. We look forward to seeing you again

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Beth on 6 Nov,2023
Dear Kelly we appreciate your positive comments and your staying with us. We hope to see you again soon

2/10 Terrible

Jennifer

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Literally didnt even stay one night, checked in staff was great. Got to our room we had a king room non smoking...smelled like smoke horribly and smashed bug guts on the walls, bathroom door was broke had to hold it shut while using was also a crack on the door like someone tried to break in just not a place id recommend. If the owners put some money into their property id glady try again. Was refunded most the money thankfully
Stayed 5 nights in Oct 2023
Response from Beth on 30 Oct,2023
Dear Jennifer, We offered you to move to another room. The room was not dirty, did not smell of smoke and no crack in the door. We are sorry you felt it did not meet your standards.

8/10 Good

Sheree

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Beth on 30 Oct,2023
Dear Sheree, Thank you for the positive comments. We appreciate you staying with us and hope to see you again

10/10 Excellent

Zachary, Fallon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice, good for the money
Stayed 1 night in Oct 2023
Response from Beth on 20 Oct,2023
Dear Zachary. Thank you for your positive comments. We appreciate your staying with us and hope to see you again soon

10/10 Excellent

Julie

Stayed 3 nights in Oct 2023
Response from Beth on 20 Oct,2023
Dear Julie Thank you for the positive comments. We hope to see you again soon

6/10 Okay

Kat

Liked: Cleanliness, staff & service, amenities
It was a very no frills experience. No food or beverages available, but the room was very clean and it was easy to adjust the temperature. Anytime I wanted something (like a blanket) they were very happy to provide it.
Stayed 1 night in Oct 2023
Response from Beth on 18 Oct,2023
Thank you for staying with us. We are always trying to make the guest happy

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and quiet!
This hotel smelled clean and felt clean. It looked clean as well! Everything was in working condition and we decided to spend the rest of our vacation here. We didn't need the perks from regular hotels like breakfast, shampoo, room service. We were not disturbed by housekeeping at all. We extended our stay twice. The clerks were very accommodating. The room was super affordable and much better than places we stayed at for a lot more money!! Thank you American Inn!!
Stayed 1 night in Oct 2023
Response from Beth on 14 Oct,2023
Dear Julie, You are very welcome. We appreciate your positive comments and your staying with us. We hope you will stay with us again

6/10 Okay

Stephen C

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This property was barely adequate, room was clean, comfortable but old and sparse needing paint and updating.
Stayed 1 night in Oct 2023
Response from Beth on 14 Oct,2023
Dear Stephen, We are working on updating our hotel. We hope you will stay with us again

10/10 Excellent

Jennifer

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Beth on 14 Oct,2023
Dear Jennifer, We appreciate your positive comments and hope you will come see us again

4/10 Poor

DANIELLE

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very inexpensive but not well cared for. Walls were just touched up not repainted. Missing base moldings in spots. Beds were fine. I think if your looking for a good deal it's fine.
Stayed 1 night in Oct 2023
Response from Beth on 8 Oct,2023
Dear Danielle, I will definitely take a look at the issues you brought to our attention. Thank you for staying with us

4/10 Poor

Loretta

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and warnout
Stayed 1 night in Oct 2023
Response from Beth on 7 Oct,2023
Dear Guest I am sorry you were not pleased with our establishment. We are working on upgrading it

8/10 Good

Gregory

Stayed 1 night in Oct 2023
Response from Beth on 7 Oct,2023
Dear Gregory, Thank you for the positive review. We hope to see you again

6/10 Okay

Samantha

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Beth on 7 Oct,2023
Dear Samantha. Thank you for your review and staying with us. We hope you will retur

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t make beds but did clean the room
Stayed 4 nights in Sep 2023
Response from Beth on 7 Oct,2023
Dear Anthony, I apologize for your beds not being made.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Beth on 7 Oct,2023
Dear Harold, Thank you for your review and staying with us. We appreciate your business

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great place to stay.
Its a half star motel, cause the roof didnt leak. My boyfriend had to stay or he would have lost his money due to the booking. Too bad the policy wouldn't allow us a refund. Bugs in the tub, hole in the wall and the chain on the door must have been fixed so many times that it wouldnt work.
Stayed 3 nights in Sep 2023
Response from Beth on 2 Oct,2023
Dear guest, I am sorry you feel that way. Bringing it to the front desk attention we would have been able to rectify the situation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Beth on 1 Oct,2023
Dear Guest, Thank you for the positive rating. We hope you will visit us again.

8/10 Good

Chris

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Beth on 2 Oct,2023
Dear guest, Thank you for your positive rating. We look forward to you staying with us again

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities
There were no bath towels. The light over the sink was burnt out. I was going to get a shower anyway until I open the curtain and saw little bugs all over the place. Bathroom was disgusting. I went without a shower.
Stayed 1 night in Sep 2023
Response from Beth on 1 Oct,2023
Dear guest, I apologize you felt that way. You could have4 come to the front desk and we could of helped you

10/10 Excellent

Lindsey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful path for walking and super clean. Quiet area.
Stayed 1 night in Sep 2023
Response from Beth on 24 Sept,2023
Dear guest, Thank you for the positive comments. We appreciate you staying with us and hope to see you again soon

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Beth on 24 Sept,2023
Dear Guest, Thank you for the positive comments and we appreciate you staying with us. We hope to see you again soon

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023
Response from Beth on 21 Sept,2023
Dear Guest, thank you for the positive rating. We look forward to you coming and staying with us again

10/10 Excellent

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very pleasant
Stayed 1 night in Sep 2023
Response from Beth on 17 Sept,2023
Dear Guest, thank you for your positive comments. We hope you stay with us again