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Reviews of Holiday Inn Express & Suites Carlisle Southwest – I-81, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Carlisle Southwest – I-81, an IHG Hotel
1501 COMMERCE AVENUE, Carlisle, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 273 out of 393 reviews" "
Rating 8 - Good. 77 out of 393 reviews" "
Rating 6 - Okay. 24 out of 393 reviews" "
Rating 4 - Poor. 11 out of 393 reviews" "
Rating 2 - Terrible. 8 out of 393 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and pleasant
Stayed 1 night in May 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we wanted
Stayed 1 night in May 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and rooms were very clean, the rooms were very nice, the washrooms were a generous size, the breakfast was very good with a good selection. The staff was friendly and helpful.
Stayed 2 nights in Apr 2024

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like getting two keys and one had to be left in room to keep lights on. We had 4 adults, so if one was left in room the other 3 had to leave and return at the same time. A bit inconvenient.
Stayed 1 night in Apr 2024

6/10 Okay

Heather

Travelled with family
Liked: Staff & service, amenities
Older property, well maintained but dated. Staff started breakfast early fo us as we had an early departure planned. It was very thoughtful!
Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, highly recommended
Stayed 1 night in Mar 2024
Response from General Manager on 10 Apr,2024
Thank you so much for your excellent review and high recommendation of Holiday Inn Express & Suites Carlisle Southwest I-81! We are thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing outstanding service and a comfortable environment for all our guests. We look forward to welcoming you back soon for another excellent stay!

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 1 night in Mar 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good, but very noisy, which I know is beyond your control.
Stayed 1 night in Mar 2024
Response from General Manager on 10 Apr,2024
Thank you for taking the time to review your stay at Holiday Inn Express & Suites Carlisle Southwest I-81. We're glad to hear that your overall experience was good, but we're sorry to learn about the noise issues you encountered. While some external noise is beyond our control, we continuously strive to ensure our guests have a comfortable and restful stay. We appreciate your understanding and hope to have the opportunity to welcome you back for a quieter, more peaceful experience in the future.

8/10 Good

Brett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a nice clean place. nothing special, exactly what i expected
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Stayed 1 night in Mar 2024

10/10 Excellent

Donnie

Travelled with family and small children
Great
Stayed 2 nights in Feb 2024
Response from General Manager on 14 Mar,2024
Thank you for your concise yet positive review of Holiday Inn Express & Suites Carlisle Southwest! We're delighted to hear that you had a great experience during your stay with us.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend again!
W have stayed here many times and love it. It is clean and the staff goes above and beyond to try and accommodate our needs.
Stayed 4 nights in Feb 2024
Response from General Manager on 14 Mar,2024
Thank you for being a loyal guest of Holiday Inn Express & Suites Carlisle Southwest, and for taking the time to share your positive experiences with us! We're thrilled to hear that you have enjoyed your stays with us and that our clean accommodations and attentive staff have consistently met your expectations.

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from General Manager on 14 Mar,2024
Thank you for rating Holiday Inn Express & Suites Carlisle Southwest a perfect 5 out of 5! We're thrilled to hear that you had such a fantastic experience during your stay with us.

10/10 Excellent

Alpha

Stayed 1 night in Dec 2023
Response from General Manager on 14 Mar,2024
Thank you for your perfect rating of Holiday Inn Express & Suites Carlisle Southwest! We truly appreciate your feedback and are thrilled to hear that you had such a wonderful experience during your stay with us.

10/10 Excellent

Dawn

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Vivian

Stayed 1 night in Dec 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient spot right off of highway.
This is a very clean and nicely run hotel. Super friendly staff who gave us excellent recommendations for dining in the area, as there is nothing in the immediate area. The room was huge and comfortable once you figure out the heating system. Average hot/cold breakfast was just right to get us on our way.
Stayed 1 night in Dec 2023

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5/5
Room was spacious and clean and bigger than we anticipated. The staff were so sweet and welcoming. Definitely staying here again when we’re in the Carlisle area! We had three littles in tow — very accommodating to kiddos.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice people working at this hotel. Provided a much needed late late checkout and had a great attitude in regards to my request which was greatly appreciated.
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our 10year wedding anniversary! Wanted to get away to somewhere fun and nice. We had a great time at the hotel. Room was very clean, staff was very great and helpful! The heated pool was a plus as well as the exercise room. We had no complaints about our stay and would love to stay there again in the near future! Highly recommend it to anyone looking for a good and pleasant getaway.
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

William H.

Liked: Property conditions & facilities, room comfort
Hotel needs deep cleaning
Stayed 1 night in Nov 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Dany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and friendly staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Aislan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Milton

Stayed 2 nights in Sep 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very responsive, helpful, and courteous.
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and courteous.
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the area
New hotel is kept up very well. Still smells new in some areas. Only downside was some beds
Stayed 1 night in Sep 2023

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at the front desk was very nice and very well informed! Hw had all the answers!
Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Stayed 1 night in Sep 2023

10/10 Excellent

Lydia

Stayed 1 night in Sep 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Regina, decatur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very clean, friendly staff! Thànks
Stayed 3 nights in Aug 2023

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Easy to get to. Very modern
Stayed 1 night in Aug 2023

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would suggest requesting a room away from the highway. Although it was not super loud, we were able to hear the highway while trying to fall asleep
Stayed 1 night in Aug 2023

10/10 Excellent

Daren

Stayed 1 night in Aug 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, bright, spacious. Kids loved the pool. Highway noise was minimal, and location great for travelers on the I-81. Breakfast was excellent! Would definitely stay here again.
Stayed 1 night in Aug 2023

8/10 Good

Kansas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was well kept and staff was friendly and helpful
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Kathryn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and welcoming. The breakfast buffet was good and really convenient. Gym was clean and equipped with up to date equipment. The room was noisy, lots of noise from nearby trucks on highway. Maybe planting trees behind pool would buffer noise and soften view of highway from rooms.
Stayed 3 nights in Aug 2023

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed because of a Carlisle fairground event. Everything was excellent.
Stayed 1 night in Aug 2023

8/10 Good

Alex

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom soaps were empty, and only two towels per room for a two queen bed room that holds four people. Toliet kept clogging on third floor
Stayed 2 nights in Aug 2023