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Reviews of Hyland Inn Near Legoland

2.5 out of 5
Hyland Inn Near Legoland
3570 Pio Pico Drive, Carlsbad, CA

Reviews

7.4

Good

Rating 10 - Excellent. 374 out of 1000 reviews" "
Rating 8 - Good. 239 out of 1000 reviews" "
Rating 6 - Okay. 165 out of 1000 reviews" "
Rating 4 - Poor. 100 out of 1000 reviews" "
Rating 2 - Terrible. 122 out of 1000 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Vanessa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was nicely remodeled. Towels were dirty. Sheet was dirty and front desk agent said they would give us a clean one in the morning....we were supposed to sleep on it??!!?? We finally got a clean one, but we had to convince the front desk clerk to get one. I would not recommend.
Stayed 4 nights in May 2024
Response from Alex on 20 May,2024
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced at the property. This does not reflect our usual standards, and we take your feedback seriously. you can always contact the front office for your concerns.

10/10 Excellent

Haji

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Man I enjoyed and the front desk was very friendly
Stayed 1 night in May 2024
Response from Alex on 20 May,2024
Thank you, Haji. We are thrilled to learn that our services met your expectations. Your feedback is greatly appreciated, and we eagerly anticipate the opportunity to serve you again soon.

2/10 Terrible

Tyson

Disliked: Staff & service, amenities, property conditions & facilities
When I checked in I had no water in my room. It was very frustrating.
Stayed 1 night in May 2024
Response from Alex on 20 May,2024
We appreciate you bringing this issue to our attention. We sincerely apologize for the inconvenience you encountered at our property. Please be assured that this does not represent our standard of service, and your feedback is taken seriously. As a gesture of our commitment to your satisfaction, we are offering a 10% discount on your next stay when you book directly with the property. For any concerns, please reach out to the front office. Thank you.

4/10 Poor

mayra

No major issues, except uncomfortable mattress.
Stayed 2 nights in May 2024
Response from Alex on 17 May,2024
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced at the property. This does not reflect our usual standards, and we take your feedback seriously. you can always contact the front office for your concerns.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Alex on 16 May,2024
Thank you, karen. We're delighted to hear that you were pleased with our services. Your feedback is valued, and we look forward to assisting you again in the near future.

10/10 Excellent

Hazel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Alex on 14 May,2024
Thank you, Hazel. We're delighted to hear that you were pleased with our services. Your feedback is valued, and we look forward to assisting you again in the near future.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from Alex on 9 May,2024
Thank you, Amy. Your feedback is appreciated, and we anticipate the opportunity to assist you again soon.

10/10 Excellent

Dr. William, Coronado

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The “front desk” staff member who assisted in my check-in was absolutely great, very welcoming and helpful in making sure that I had a good overview of both the hotel property and surrounding neighborhood(s)! The room was both spacious and well appointed, parking was plentiful and the individual parking spaces were “generous,” not the typical “10 inches apart between vehicles!” Good find!
Stayed 2 nights in May 2024
Response from Alex on 7 May,2024
Dear Dr. William Your feedback is greatly appreciated. It's encouraging to learn that our dedication to providing outstanding service and accommodations is recognized. it's gratifying to know that your stay was enjoyable. Wishing you delightful travels ahead and we look forward to assisting you again in the near future.

10/10 Excellent

gamal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Alex on 6 May,2024
Thank you, Gamal. We're delighted to hear that you were pleased with our services. Your feedback is valued, and we look forward to assisting you again in the near future.

6/10 Okay

Irma

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
AC is super noisy. Could not sleep all night
Stayed 1 night in Apr 2024
Response from Alex on 3 May,2024
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced at the property. This does not reflect our usual standards, and we take your feedback seriously. you can always contact the front office for your concerns.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this hotel nice rooms with microwave and fridge good cable channels laundry room nice stuff i give it a 10 overall
Stayed 7 nights in Apr 2024
Response from Alex on 1 May,2024
Thank you, Michael. We're delighted to hear that you were pleased with our services. Your feedback is valued, and we look forward to assisting you again in the near future.

10/10 Excellent

Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cheap and clean.
Stayed 2 nights in Apr 2024
Response from Alex on 30 Apr,2024
Thank you, Jose. We are thrilled to learn that you were satisfied with our services. Your feedback is greatly appreciated, and we eagerly anticipate the opportunity to serve you again soon.

6/10 Okay

Makayla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were good but try to stay on the second floor because you can hear everything happening upstairs if you’re on the bottom floor. I woke up in a panic multiple times because I thought someone was in my room but it was just so loud upstairs and all they were doing was walking around. Staff was friendly, during checkout nobody was in the lobby and phones weren’t being answered so I just had to leave my keycard. Overall would stay here again and just request an upstairs room.
Stayed 1 night in Apr 2024
Response from Alex on 29 Apr,2024
Dear Makayla, We appreciate you bringing this issue to our attention. Please accept our apologies for the inconvenience you encountered at the property. This incident does not represent our typical standards, and we take your feedback very seriously.

10/10 Excellent

Ignacio

Good and clean room
Stayed 2 nights in Apr 2024
Response from Alex on 29 Apr,2024
Thank you, Ignacio. We're delighted to hear that you were pleased with our services. Your feedback is valued, and we look forward to assisting you again in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay i highly recommended it.
Stayed 21 nights in Apr 2024
Response from Alex on 25 Apr,2024
Thanks Michael. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

8/10 Good

Don, Kaneohe

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place as usual..
Stayed 2 nights in Apr 2024
Response from Alex on 24 Apr,2024
Dear Don. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest

4/10 Poor

Candelario, vista

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is smoke free , but they do have smoke odors badly….
Stayed 1 night in Apr 2024
Response from Alex on 24 Apr,2024
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced at the property. This does not reflect our usual standards, and we take your feedback seriously. you can always contact the front office for your concerns.

2/10 Terrible

garry

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Alex on 29 Apr,2024
Dear Garry, thank you for taking the time to leave a review despite not having stayed with us.

8/10 Good

Christian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. Could’ve had better pillows, weren’t the comfiest.
Stayed 2 nights in Apr 2024
Response from Alex on 22 Apr,2024
Dear Christian. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest

6/10 Okay

Arline

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
its not what it looks lik in their marketing photo
Stayed 1 night in Apr 2024
Response from Alex on 22 Apr,2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Rita

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was thrifty, comfortable and clean
Stayed 1 night in Apr 2024
Response from Alex on 15 Apr,2024
Thanks Rita. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

6/10 Okay

Anna

Stayed 1 night in Apr 2024
Response from Alex on 15 Apr,2024
Dear Anna. Thank you for your review and for choosing our hotel. We apologize for the inconvenience you experienced in the next room. This does not reflect our usual standards I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest

10/10 Excellent

Marisela

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was clean and affordable for a family of 4. It was close to the beach and walking distance from many little shops. Definitely will be staying there again if ever in the area.
Stayed 2 nights in Apr 2024
Response from Alex on 13 Apr,2024
Thanks Marisela. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

10/10 Excellent

Citlali

Liked: Amenities
Good customer service
Stayed 2 nights in Mar 2024
Response from Alex on 13 Apr,2024
Thanks Citlali. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

8/10 Good

Mykhailo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Alex on 9 Apr,2024
Dear Mykhailo. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest

4/10 Poor

Delricus

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is the perfect hotel for someone looking for a discreet place to binge crack or meth. Very nice staff. Very dated hotel. Poor quality but not terrible.
Stayed 3 nights in Apr 2024
Response from Alex on 9 Apr,2024
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced in your room. This does not reflect our usual standards, and we take your feedback seriously. you can always contact the front office for your concerns.

10/10 Excellent

Adolfo

Travelled with family
Staff really friendly, and you get what you paid so really good!
Stayed 1 night in Apr 2024
Response from Alex on 6 Apr,2024
Thanks Adolfo. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good for the price.
Stayed 2 nights in Mar 2024
Response from Alex on 31 Mar,2024
Dear Katherine. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest

10/10 Excellent

Justin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Love the property will definitely be back
Stayed 3 nights in Mar 2024
Response from Alex on 30 Mar,2024
Thanks Justin. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

6/10 Okay

Eric

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Alex on 31 Mar,2024
Thanks for staying with us.

2/10 Terrible

Mark

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was not cleaned when I put the room service tag on the door, my sheets were wet on arrival, only provided me with 1 towel In the room. Horrible experience.
Stayed 2 nights in Mar 2024
Response from Alex on 27 Mar,2024
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced in your room. This does not reflect our usual standards, and we take your feedback seriously. you can always contact the front office for your concerns.

8/10 Good

Emily, Tempe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds slide around and are very hard, outside is kind of ruff. Very affordable though and clean, would stay here again.
Stayed 1 night in Mar 2024
Response from Alex on 27 Mar,2024
Thanks Therese. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

10/10 Excellent

Saleh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff reception and cleanliness of the rooms. Aziz and Dan were grate.
Stayed 1 night in Mar 2024
Response from Alex on 26 Mar,2024
Thanks Saleh. We’re thrilled that you were satisfied with our services. we will let our staff know. Your feedback is appreciated, and we hope to be of help again soon!

8/10 Good

Therese

Liked: Cleanliness, staff & service, property conditions & facilities
Love that the property was clean and renovations were top notch!
Stayed 2 nights in Mar 2024
Response from Alex on 25 Mar,2024
Thanks Therese. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Thin walls. Not much parking.
Stayed 1 night in Mar 2024
Response from Alex on 25 Mar,2024
Dear Mary. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest

2/10 Terrible

Sumit

Stayed 1 night in Mar 2024
Response from Alex on 12 Apr,2024
Dear Sumit, Thank you for leaving us a review without even staying with us.

6/10 Okay

Allen mae

Travelled with family and small children, Travelled with group
Its quite and accessible
Stayed 1 night in Mar 2024
Response from Alex on 11 Apr,2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Jaime

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely helpful wasn’t expecting
Stayed 2 nights in Mar 2024
Response from Alex on 20 Mar,2024
Dear jaime. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest

2/10 Terrible

Silvino

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a unpleasant experience. The bed sheets were dirty with yellow and brown stains on them. The room smelled like mold and mildew. The A/C unit blew more mildew smell into once we turn it on. The odor was terrible, i had to get another hotel. I do not recommend.
Stayed 3 nights in Mar 2024
Response from Alex on 17 Mar,2024
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced in your room. This does not reflect our usual standards, and we take your feedback seriously. you can always contact the front office for your concerns.

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alex on 16 Mar,2024
Dear leslie. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Fast easy check in. Clean comfy rooms. Close to the dining and down town
Stayed 1 night in Mar 2024
Response from Alex on 13 Mar,2024
Thanks Timothy. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with family.
Stayed 1 night in Mar 2024
Response from Alex on 9 Mar,2024
Dear Susana. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest

8/10 Good

Frank

Stayed 13 nights in Feb 2024
Response from Alex on 25 Mar,2024
Thanks Frank. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

10/10 Excellent

Jacquelyn

Stayed 1 night in Mar 2024
Response from Alex on 23 Mar,2024
Thanks Jacquelyn. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alex on 29 Feb,2024
Thanks Blanca. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, easy to locate and nice staff.
Stayed 1 night in Feb 2024
Response from Alex on 27 Feb,2024
Dear Maria. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest

6/10 Okay

Chanthy

Travelled with family
Safe place, but too close to freeway and noisy. Towels and blankets were not so clean.
Stayed 1 night in Feb 2024
Response from Alex on 27 Feb,2024
Thanks for staying with us. We appreciate your feedback. you can always reach the front desk for concerns if any.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodeled
Stayed 1 night in Feb 2024
Response from Alex on 27 Feb,2024
Thank you for noticing Brent. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very clean hotel with working amenities. Tight parking lot, but plenty of spaces available
Stayed 1 night in Feb 2024
Response from Alex on 25 Feb,2024
Thanks Tyler. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

2/10 Terrible

Jatuporn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alex on 24 Feb,2024
Thanks for staying with us. We appreciate your feedback.