Terrace/patio
Check availability

Reviews of Casa Bugó

3.5 out of 5
Casa Bugó
36-93 Calle del Cuartel, Cartagena, Bolívar

Reviews

9.0

Wonderful

Rating 10 - Excellent. 21 out of 32 reviews" "
Rating 8 - Good. 7 out of 32 reviews" "
Rating 6 - Okay. 2 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 1 out of 32 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

PABLO

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Usha Barwale

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dust on the sheets from the work they were doing in the room, gave me allergies. Totally disappointing
Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shower, lots of character, high ceilings on top floor.
Stayed 2 nights in Nov 2023

10/10 Excellent

Dwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
It kind of looks like a dive from the outside but a really nice hotel. Very comfy and a great price. Perfect location.
Stayed 1 night in Aug 2023

10/10 Excellent

Dwayne

Stayed 1 night in Aug 2023

8/10 Good

EDGAR, Seattle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Colonial Boutique Hotel, safe area, easy walking to great restaurant, nice boutiques. Rooms are spacious, nice bathroom.
Stayed 1 night in Mar 2023

8/10 Good

Tijuana

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Great location in the heart of the walled city. Staff were pleasant but not exceptional. They did not go out of their way to make me feel welcomed as I have experienced in other places but they were pleasant enough.
Stayed 2 nights in Dec 2022
Response from Paula on 23 Jan,2023
Thank you very much for your comment! we will check on customer service

10/10 Excellent

Dorien

Stayed 1 night in May 2022

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend Casa Bugo! Amazing staff.
Stayed 1 night in May 2022

10/10 Excellent

ANAMARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing … the staff .. breakfast was a plus and sooo clean
Stayed 1 night in Mar 2022

10/10 Excellent

Miguel Arturo, Calgary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great location and amazing food, the bathroom was my favourite part
Stayed 2 nights in Mar 2022
Response from Paula on 22 Mar,2022
Thank you for your stay! :)

10/10 Excellent

Lavinia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
So beautiful and staff very helpful!
Stayed 3 nights in Nov 2020
Response from Paula on 9 Dec,2020
Thank you for your review. We love to hear from happy guests. Welcome back anytime

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Paula on 9 Dec,2020
Thank you for your review! we love to hear from happy guests. Welcome back anytime

6/10 Okay

Valentin

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Oct 2020
Response from Paula on 9 Dec,2020
Thank you for your review! Please tell us what we can improve... we love to hear from happy guests. Welcome back anytime

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020
Response from Paula on 13 Oct,2020
Thank you!

10/10 Excellent

Manny, Ft Lauderdale FL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beatifull edification, Colonial Style, Breakfast Excellent and such nice people helping Directly every single Day , I recommended Big Time
Stayed 3 nights in Sep 2020
Response from Paula on 13 Oct,2020
Thank you for your comment. We really appreciate it.

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great location and super service staff. Will definitely return.
Stayed 1 night in Nov 2019
Response from CASA BUGO on 17 Dec,2019
Thank you dear guest for your beautiful words, help us to work with greater pleasure! See you soon.

10/10 Excellent

John, Charlotte, NC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely redone, old home to provide a quaint lodge Shower water not as warm as I would’ve liked, but Cartagena is always warm.
Stayed 1 night in Nov 2019
Response from CASA BUGO on 17 Dec,2019
See you soon at Casa BuGo! the water is hotter now !!

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel in the city of Cartagena
Loved this charming boutique hotel. Great location, easy to get to and very close to all the crazy touristy stuff going on in Cartagena without any major noise or disturbances. Very spacious room, wonderful staff. A must go and definite return address.
Stayed 1 night in Oct 2019
Response from Casa Bugo on 22 Oct,2019
Thank you very much for your beautiful appreciations about your stay at Casa Bugo. We hope you come back !!!

8/10 Good

Rik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Casa Bugo on 22 Oct,2019
Thank you very much for taking the time to rate us! We hope you return to Casa Bugo!

8/10 Good

Sabrina, Brooklyn, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really cute, clean and unique. The staff was really helpful. I loved the decor. The soaps were great! Breakfast was included and it was great! Room was spacious. Overall, great visit.
Stayed 1 night in Sep 2019
Response from Casa Bugo on 14 Sept,2019
Dear guest. Thank you very much for your beautiful words ... we love receiving these types of messages to continue working every day.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing very accommodating. Erick especially went out of his way to make sure we had everything we needed. His English was perfect and was able to communicate perfectly. This is a very traditional hotel, captured the Cartagena essence 100%. Also it is a great location walking distance to everything.
Stayed 4 nights in Aug 2019
Response from Casa BuGo on 23 Aug,2019
Thank you very much for those beautiful words, we work hard every day to offer an excellent service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Topnotch
Loved the room , area , staff.
Stayed 1 night in Aug 2019
Response from Casa Bugo on 19 Aug,2019
Hello dear guest. Thank you very much for your words, we work hard every day to provide an excellent service to all of our guests and it’s absolutely pleasant to receive this kind of review.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and they kept the rooms very clean , breakfast in thr morning was great and if you needed to get around town they make sure you was pointed in the right direction
Stayed 3 nights in May 2019
Response from Casa Bugó on 24 May,2019
Dear guest: Thank you for your beautiful words, we work every day for our guests to enjoy the Casa Bugó experience. We are waiting for you soon! :)

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensacional
Otimo estadia. Cafe da manha maravilhoso
Stayed 4 nights in May 2023

8/10 Good

JORGE

Travelled with partner
Liked: Cleanliness
Sugiero que den al personal de recepcion capacitacion de como orientar al turista
Stayed 2 nights in Apr 2022

6/10 Okay

WILSON

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2022
Response from Paula on 6 Mar,2022
Muchas gracias por tu evaluación. Estuvimos encantado de tenerte como huésped. Esperamos que regreses pronto a la ciudad y puedas

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020
Response from Paula on 30 Dec,2020
muchas gracias!

10/10 Excellent

Jhonnattan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper recomendado
Un lugar muy bonito al estilo al mejor estilo colonial de Cartagena, muy buena atención.
Stayed 1 night in Oct 2020
Response from Paula on 9 Dec,2020
Thank you for your review! we love to hear from happy guests. Welcome back anytime

10/10 Excellent

Eduardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena opción para conocer Cartagena en la ciudad amurallada
Stayed 1 night in Oct 2020
Response from Paula on 9 Dec,2020
Thank you for your review! we love to hear from happy guests. Welcome back anytime

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HOTEL MUY BIEN UBICADO, CÓMODO, CON TODO LO NECESARIO, EL PERSONAL MUY AMABLE. SIN DUDA VOLVERÍA A HOSPEDARME EN EL.
Stayed 3 nights in Oct 2019
Response from Casa BuGó on 20 Apr,2020
Apreciado huésped. Muchas gracias por su comentario, nos ayuda a trabajar día a día mejorando nuestro servicio. Lo esperamos pronto de regreso.

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Casa BuGó on 13 Jan,2020
Hola Michel! muchas gracias por tomarte el tiempo de calificar nuestro servicio. Esperamos tenerte pronto nuevamente en Casa BuGó!.