Outdoor pool, pool umbrellas, pool loungers
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Reviews of Hotel El Marqués by Faranda Boutique

4 out of 5
Hotel El Marqués by Faranda Boutique
Calle Nuestra Señora del Carmen 33-41, Cartagena, Bolivar

Reviews

8.8

Excellent

Rating 10 - Excellent. 182 out of 275 reviews" "
Rating 8 - Good. 52 out of 275 reviews" "
Rating 6 - Okay. 20 out of 275 reviews" "
Rating 4 - Poor. 10 out of 275 reviews" "
Rating 2 - Terrible. 11 out of 275 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angel Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the attentive service the staff offers. Because there are only 9 rooms in the hotel, you are waited on hand and foot. Everyone was very helpful. Our housekeeper Claudia was excellent. She turned our beds down nightly and left us notes and chocolates on our pillows. We were in the pool and forgot to bring towels, the housekeeper immediatly brought us some before we even had a chance to ask. The waiters at the restaurant offered us poolside service with drinks and snacks. It was an overall positive experience.
Stayed 3 nights in Mar 2024
Response from El Marques Hotel Boutique on 2 Apr,2024
Muchas gracias Angel, por su notaPara nosotros fue un placer tenerlos en el hotel y esperamos que puedan regresar pronto.Cordial saludo

8/10 Good

thomas

Travelled with partner
As others have said, the architecture and history of this building is breathtaking. The young lady at the reception was speaking English fairly well but none of the other staff. No hot water but - more importantly- air condition is extremely efficient. Fairly loud music. Breakfast offers American and Columbian style but Columbian style was not available on 2 of our 7 days.
Stayed 7 nights in Mar 2024
Response from El Marques Hotel Boutique on 29 Mar,2024
Dear ThomasFor the team at El Marques Boutique Hotel it was a pleasure to serve you, thank you for choosing us for your stay in Cartagena, this is your home.We are working to improve these details, thank you for your comment this helps us to be betterThank you

10/10 Excellent

Janneth, Glendale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Colin

Stayed 4 nights in Dec 2023

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and good food. The building needs a few repairs. Looks like it’s falling apart in certain areas, but it sure has potential. 👍
Stayed 3 nights in Dec 2023

10/10 Excellent

niliubeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel amazing service
Stayed 6 nights in Nov 2023
Response from El Marques Hotel Boutique on 7 Dec,2023
Buenas tardes Niliubeth, para nosotros fue un placer atenderlos, gracias por elegirnosEsperamos regresen pronto.

2/10 Terrible

Madeline

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Dont stay here! I lost in my room a 14k gold ring and no one did nothing about it they just make me look like i was making a story up! The house keeper went to room and ask me and she make a “report” and never again i saw her i ask in the reception and nothing!! lost a 500 dollars ring! And no one knows about it! Its not save to leave your jewelry or nothing valuable! And the hotel dose not look like in the pictures! And the pool dose not have filter!
Stayed 5 nights in Nov 2023
Response from El Marques Hotel Boutique on 7 Dec,2023
Dear Miss DelgadoEl Marques Hotel Boutique has always answered the requirements of all its guest, inmediatly, in this case you inform the room attendant that you could not find your 14Kt heart-shaped ring on saturday 2 al 9:40 pm, we activated the security protocols reviewing the security cameras and also trying to speak with you n the same night at 9:50 pm knocking on the door without any response. Your check out was early in the early hours of sunday december 3, which is why we were anable to speak with you, the email you left written in the note you gave to the auditor is wrong and was returned, also when trying to respond here, Expedia has an error and until today it allowed us to respond. Please send us a copy f the ring purchase invoice to proceed with the investigation with our insurance company and be able to give a definitive answer to the entire investigation and please give us an email to send the information.We look forward to your prompt response.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel
Quaint, intimate, beautiful hotel. We loved our stay. Would come back. Friendly helpful staff. Delicious restaurant.
Stayed 3 nights in Nov 2023
Response from El Marques Hotel Boutique on 7 Dec,2023
Buenas tardes ChristoferGracias por elegir a el Marques boutique para su estadía, para nosotros fue un gusto atenderlosEsperamos que vuelvan pronto

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Nov 2023
Response from El Marques Hotel Boutique on 4 Dec,2023
Gracias por preferir a El Marques Hotel Boutique, para nosotros fue un placer atenderlo.Esperamos su pronto regreso.Gracias.

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Exactly what we were looking for!! Staff was great
Stayed 3 nights in Nov 2023
Response from Cordial saludo on 16 Nov,2023
Thank you, Mrs. Beatriz, it is a pleasure to have you at home, we hope to see you back.

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from El Marques Hotel Boutique on 27 Nov,2023
Buenos días señor Carlos, gusto saludarloPara El Marques Hotel Boutique fue un placer atenderlo, esperamos regrese pronto.Gracias por elegirnos.Cordial saludo

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Yanira, Lake View Terrace

Travelled with family
Liked: Cleanliness, staff & service
The property location is centralized a lot of options to eat and it’s walkable and safe. The room was just Ok for us it’s very dark it needs more lightning and I understand they want to keep the original architecture but it needs a few updates. The restroom was very dark. The pressure of the shower was very low. The staff are very nice and extremely helpful. We only had breakfast there their coconut lemonade and iced coffee is the best. I would definitely come back to Cartagena but perhaps try a different hotel.
Response from El Marques Hotel Boutique on 18 Jun,2023
Good afternoon Yanira, thank you for coming to El Marques Hotel and thank you for your comments, they are very important to us. We wanted to give a classic touch to the rooms and following your suggestion, we will work to have the option of increasing the intensity of the light so that when our guests need more lighting, they can also have it, we hope to have you back.Thank you.

10/10 Excellent

eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
old and beautiful quaint property with only 14 rooms so you really felt like you got personal attention, loved having 2 king beds in our room, breakfast was very tasty with fresh fruit and quality omelet, staff was very attentive
Stayed 3 nights in May 2023

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay in Cartagena
Our stayed was wonderful!, I love the hotel, how the keeping it and the decorations, and very clean. What I liked the most is location wise, everything is nearly walking excellent location. The room was very comfortable, clean and the bed was amazing.
Stayed 7 nights in May 2023
Response from El Marques Hotel Boutique on 5 Jun,2023
Good morningThank you very much for choosing us for your stay.It will be a pleasure to have you with us again

6/10 Okay

Hernan, Van Nuys

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2023

10/10 Excellent

Yazmin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo fue increíble, la atención fue de otro mundo! Definitivamente regreso
Stayed 2 nights in May 2023
Response from El Marques Hotel Boutique on 25 May,2023
Buenas tardes señora PascualesPara el equipo de El Marques Hotel fue un gusto atenderla, gracias por su estadía con nosotros, esperamos que regrese pronto a esta, su casa.Gracias.

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fantastic.
Stayed 4 nights in May 2023
Response from El Marques Hotel Boutique on 18 May,2023
Buenos dias señor Rivera, gusto saludarlo.Para el equipo de trabajo de El Marques Hotel fue un placer atenderlos, gracias por elegirnos para su estadía en Cartagena y esperamos regrese pronto.Gracias.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stall was fantastic
Response from El Marques Hotel Boutique on 10 May,2023
Buenos días señor DellGracias por su mensaje, para el equipo de El Marques Hotel Boutique fue un gusto tenerlo con nosotros.Gracias.

10/10 Excellent

Lea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay!
Stayed 4 nights in Apr 2023
Response from El Marques Hotel Boutique on 25 Apr,2023
Buenos días Lea Kniho, gusto saludarla.Muchas gracias por su apreciación, para el equipo de trabajo de el Marques Hotel Boutique fue un gusto atenderla, esperamos que regrese pronto.Gracias.

4/10 Poor

Aaron

Stayed 4 nights in Apr 2023
Response from El Marques Hotel Boutique on 10 May,2023
Buenos días señor ParraPara nosotros es importante conocer sus comentarios, nos ayudan a nuestro mejoramiento continuo. gracias por elegirnos.

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel
Stayed 6 nights in Mar 2023
Response from El Marques Hotel Boutique on 13 Apr,2023
Buenas tardes señor Wilson, gusto saludarlo.Muchas gracias, en nombre de el Equipo de trabajo de El Marques Hotel por su comentario, para nosotros es importante saber como se sintieron nuestros huéspedes y cada día trabajamos para su estadía sea una buena experiencia.Esperamos tenerlo pronto de regreso.Gracias.

10/10 Excellent

jose

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from El Marques Hotel Boutique on 12 Apr,2023
Buenos das señor Espaillat, gusto saludarle.En nombre del equipo de trabajo de el Marques Hotel Boutique, agradecemos que nos eligiera para pasar su estancia en Cartagena, trabajamos para que su estadía sea la mejor.Esperamos tenerlo pronto de regreso.Gracias.

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 4 days. The location was great. Just walked out and was in the middle of everything. The arepas for breakfast was delicious. We enjoyed the live music downstairs Perfect volume and perfect times. Definitely recommend this place
Stayed 4 nights in Mar 2023
Response from El Marques Hotel Boutique on 10 Apr,2023
Buenos días señora Mansila, gusto saludarla.Muchas gracias por elegir nuestro Hotel para su estadía, para nosotros fue un gusto atenderle, esperamos tenerlos nuevamente con nosotros.Gracias.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautifully stunning, clean with great staff. I visited other hotels in the area and im glad I made the right decision.
Stayed 7 nights in Mar 2023
Response from El Marques Hotel Boutique on 6 Apr,2023
Buenos días señora Mary Pérez, gusto saludarla.Muchas gracias por elegirnos, en nombre de el equipo de El Marques agradecemos su estadía, para nosotros son importantes sus apreciaciones y nos dan animo para estar en mejoramiento continuo.Esperamos tenerla pronto de regreso.Gracias.

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff !
Stayed 6 nights in Mar 2023
Response from El Marques Hotel Boutique on 4 Apr,2023
Buenos días señor Ayhllon.Para nosotros fue un placer tenerlo en El Marques, gracias por elegirnos y esperamos tenerlo pronto de regreso.Que pase un buen día.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The El Marquis Hotel Boutique is a gem. The location is ideal for experiencing the walled Old Town. The sleeping rooms and common spaces are nicely appointed and comfortable. The staff is most friendly and the food superb!
Stayed 3 nights in Mar 2023
Response from El Marques Hotel Boutique on 4 Apr,2023
Buenos días señor James Willson.Para el equipo de El Marques fue un gusto atenderlos, Trabajamos para que esta sea una estadía que les muestre un poco la vida en una casa de la época colonial combinada con la experiencia y comodidad del tiempo presente.Gracias por elegirnos.

8/10 Good

Juan, miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very good locate, with plenty restaurants, shops and activities around. Service was good ; the kitchen need more employees to get the breakfast on time ; second day we wait 45 min for omelette and we have to cancel becase we had an appointment. Also the lockbox of the room need upgrade. But overall for the price was a good choice.
Stayed 2 nights in Mar 2023
Response from El Marques Hotel Boutique on 10 Apr,2023
Buenos días señor Carrasquilla, agradecemos su información, haremos los correctivos necesarios para mejorar nuestra atención, esperamos su estadía halla sido placentera y nos permita volver a atenderle.Gracias.

10/10 Excellent

Lorraine, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great little hotel in the midst of the walled city. The property has a restaurant at it's core and lovely common spaces for all guests to enjoy. This was our final stop of visiting numerous countries and using many hotels along the way, and we enjoyed it the most. We would definitely recommend this hotel to anyone going to Cartagena's walled city.
Stayed 7 nights in Feb 2023
Response from El Marques Hotel Boutique on 10 Mar,2023
Buenos días señora Simpson.Reciba un cordial saludo de El Marques Hotel Boutique y su equipo de trabajo.Gracias por sus buenos comentarios, gracias por elegir El Marques para su estadía, estamos para hacer que nuestros huésped vivan una buena experiencia.Esperamos que regresen, esta es su casa.Saludos.

2/10 Terrible

Raul E

Stayed 4 nights in Feb 2023
Response from El Marques Hotel Boutique on 4 Apr,2023
Buenos días señor Raúl Román, gusto saludarlo.Hasta el momento no hemos tenido la oportunidad de atenderlo y que usted pueda conocer durante su estadía, un poco como seria la vida en una casa de la época colonial combinada con la experiencia y comodidad del tiempo presente.Esperamos poder atenerlo.Gracias.

10/10 Excellent

Federico, Edgewater

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We only eat breakfast in the hotel and Orlando provided excellent service. The woman at the front desk bar was not so nice, the rest of the employees were great. I recommend this hotel, it’s in a great location within walking distance of the best places in the Walled City.
Stayed 4 nights in Feb 2023
Response from El MARQUES HOTEL BOUTIQE on 4 Mar,2023
Buenas tardes señor Restrepo, gusto saludarlo.Para nosotros fue un gusto atenderlo, esperamos tenerlo pronto de regreso en el Hotel, esta es su casa y estamos siempre mejorando para su comodidad.Gracias.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from El Marques Hotel Boutique on 27 Nov,2023
Buenos días señor Julián, gusto saludarlo.Para nosotros fue un placer poder atenderlo, esperamos que regreso pronto.Gracias por elegirnos.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is beautiful!! Wonderful service.
Stayed 3 nights in Jan 2023
Response from EL MARQUES HOTEL on 6 Feb,2023
Buenos días señora Silveri, fue un placer tenerlos con nosotros y que su estadía fuera placentera, agradecemos sus comentarios, para nosotros son muy importantes ya que nos permiten saber que tuvieron una estadía excelente y una maravillosa experiencia al estilo de El Marqués. Esta es su casa y esperamos que regresen. Gracias

10/10 Excellent

Vera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In an old colonial house in the walled city center of Cartagena, we like the décor, the pool and the food. The room was quiet and the staff friendly.
Stayed 2 nights in Jan 2023
Response from EL MARQUES HOTEL on 24 Feb,2023
Thank you very much for your comment, for us it was a pleasure to have you in the hotel, we work to make your stay pleasant. We hope to have you back again

10/10 Excellent

Linda

Stayed 1 night in Jan 2023
Response from EL MARQUES HOTEL on 26 Jan,2023
Buenos días apreciada Linda, gracias por sus comentarios, para nosotros fue un placer atenderlesEsperamos que regresen pronto.

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from EL MARQUES HOTEL on 17 Jan,2023
Muchas gracias Marta, por su estadía en El Marques, para nosotros fue un placer atenderla.Los esperamos pronto de regreso.

10/10 Excellent

Khalid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful magical place
Response from EL MARQUES HOTEL on 17 Jan,2023
Muchas gracias Khalid, por su estadía en El Marques, para nosotros fue un placer atenderle.Lo esperamos pronto de regreso.

10/10 Excellent

Elsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within the Walled City. Very friendly and helpful staff. Some even spoke English which was helpful. The Mardeleva restaurant is within the hotel which offers delicious food and drinks. Nice pool and everything was comfortable.
Stayed 4 nights in Jan 2023
Response from EL MARQUES HOTEL on 17 Jan,2023
Muchas gracias Elsa, por su estadía en El Marques, para nosotros fue un placer atenderla.Lo esperamos pronto de regreso.

8/10 Good

Thierry

4/10 Poor

JUAN, Cali

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very good location. The AC in our room was out of order and we were moved to another room. The house is beautiful but I don’t like the rooms…
Stayed 1 night in Nov 2022
Response from EL MARQUES HOTEL on 17 Jan,2023
Muchas gracias señor Juan, por su estadía en El Marques, para nosotros fue un placer atenderlo.Gracias por su sugerencia, trabajamos para mejorar la experiencia de nuestros huéspedes.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful hotel. The staff were great. The pool was so nice and clean. I love the architecture and the location.
Stayed 2 nights in Oct 2022

8/10 Good

Rita

Liked: Cleanliness, amenities, property conditions & facilities
The location is great - in the heart of Old Town of Cartagena with easy access to most attractions. It was clean and I, as a single woman traveler, felt very safe. Kevin, the manager during my third day there, was most competent! Suggestions for improvement: Jessica, the other manager, was standoffish when I entered the property. She had no clue about Expedia VIP status and I did not even get a complimentary bottle of water! "Included" breakfast just included coffee, eggs of choice and one tiny arepa! No bread or water! Property had construction going on but it wasn't noisy. Jessica was insightful and kind on my second day and offered me a large sun-blocking umbrella when she heard I was going to Castillo de San Felipe,which was super helpful. However, when I was leaving the hotel my third day, she offered to call a taxi for the airport and asked me to pay COP 50,000. On arriving at the airport, the cab driver said the fare was COP 26.500 and the amount of the tip (propina) is usually 10 percent. Weird, on Jessica's part.
Stayed 2 nights in Oct 2022
Response from EL MARQUES HOTEL on 21 Oct,2022
Good morning dear guest, your case is being attended to and we will take your recommendations literally, a thousand apologies and we are already reviewing every word, I hope to help you again and improve the experience, THANK YOU!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from El MARQUES HOTEL on 21 Oct,2022
Muchas gracias por su calificación trabajamos par mejorar, Esperamos tenerlo de vuelta sr Eric,

10/10 Excellent

Jheisser

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel . Excellent attention,
Stayed 2 nights in Aug 2022
Response from EL MARQUES HOTEL on 21 Oct,2022
Greetings Mr. Jheisser, we hope to have the pleasure of serving you again, Thank you for your valuable words!

10/10 Excellent

Jessi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, sleek hotel w lots of character. Nice bar w live music.
Stayed 1 night in Aug 2022
Response from El MARQUES HOTEL on 21 Oct,2022
Greetings, Jessi, we hope to have the pleasure of serving you again, Thank you for your valuable words!

10/10 Excellent

Pietro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely staff. Hotel is beautiful and food was great. A gem!
Stayed 4 nights in Aug 2022
Response from El MARQUES HOTEL on 21 Oct,2022
Greetings Mr. PIETRO, we hope to have the pleasure of serving you again, Thank you for your valuable words!

6/10 Okay

Rocio

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was located in a nice historic area of the walled city in Cartagena, close to the Cathedral and many shops/restaurants. The building itself was full of history with a beautiful central courtyard. The staff was super friendly and attentive. However, the place was quite run down. The water was never hot enough to take a nice shower, there was no iron or ironing table nor a blower in the room (we were there for a wedding!), our room was quite small and dark. On the upside, the ac worked well and the room was always cool. To complicate matters, our door lock broke down one night, and we were forced to sleep in another room without any of our clothes or personal items, until a locksmith could come to fix the problem in the morning. This is an old hotel that needs modernizing. Currently, I cannot recommend it.
Stayed 4 nights in Aug 2022
Response from EL MARQUES HOTEL on 21 Oct,2022
Greetings Ms. ROCIO, we hope to have the pleasure of serving you again, Thank you for your valuable words! ALL YOUR SUGGESTIONS ARE BEING REVIEWED

10/10 Excellent

Abigail

Stayed 1 night in Aug 2022

6/10 Okay

Kevin

Liked: Staff & service
Stayed 4 nights in Jul 2022

6/10 Okay

Claudia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Perfect location, mediocre service, outdated hotel
The hotel is very pretty and the location is perfect; however, it needs to be remodel ASAP. We stayed 5 nights and on our last night the AC broke at 1:00 am. The only solution they had for us was to switch us to another room that was not clean, had a hole in the wall and wasn’t ready for someone to sleep in. We decided to stay in our room even when it was 90 degrees. The service was very slow and whenever we asked for something we had to wait more than 20 minutes to get. Unfortunately, we would not stay in this hotel in future trips to Cartagena. There are other hotels way better for the same price. Look somewhere else.
Stayed 5 nights in Jul 2022