Dear Gustavo, we greatly appreciate your feedback! It's fantastic to hear that our team provided top-notch customer service during your stay. Your compliments about our staff's friendliness and helpfulness mean a lot to us. We're looking forward to the opportunity to host you again in the future!

Thanks for the great feedback! We're thrilled you enjoyed your stay and found our staff friendly. Hope to see you soon.

Dear Naeem, we're thrilled that you had a pleasant and tranquil experience during your stay with us. Our team takes great pride in providing a warm and hospitable environment for our guests. It's wonderful to hear that you found our staff to be friendly and accommodating. We look forward to the opportunity to welcome you back again soon.

Thank you for sharing your experience! We're thrilled to hear that you found our staff friendly and our property nice and clean. It's wonderful to know that our location near various shops, restaurants, and stores added to your enjoyment during your stay. We're delighted that you had a pleasant time with us, and we'd be honored to welcome you back whenever you decide to visit again.

Dear Zuleyka, your excellent rating is the best encouragement that clients like you, enjoying their stay, give to the entire team. We look forward to seeing you when you return to Cartagena. Best regards, Commercial Management.

Dear Daniel: We are pleased to receive your positive comment about our Hotel. Sincerely, Commercial Dept.

Good day Dear Brett, we regret that you felt dissatisfied with this situation. However, due to hotel policies, a person who is not registered as a guest cannot be on our premises, as was the case with your son and his wife. At Hotel Barlovento, we are committed to the safety of our guests, who are our responsibility. That is why we strive every day to provide a warm service, which is recognized through our online ratings.

We are glad to hear that, thanks for choosing us!

Good morning dear Darren, thank you for your comment. We were carrying out the investigation with our staff and they informed us that you failed to notify your companion. According to hotel policies, our guests must inform their companion if they do not come together. In this case, their reservation was registered as one person, so upon entry their companion applied the additional charge.

Dear client, Thank you for giving us your valuable time and telling us about your experience at our Hotel.

Dear Alexandra, Very satisfactory for us is your great rating of 10 for the excellent attention as you express in your comment. We will always be attentive to serve you again in our Hotel and every that you recommend!

Thanks so much!

Good morning Dear mr. RichardWe are pleased to receive your positive comment about our services at our hotel!

Thanks so much!

Muchas gracias por su calificación!

Thanks!

Thank you very much for your good comment, thank you for highlighting the friendliness of the staff, good service facilities and for enjoying our delicious breakfasts. Thank you for recommending us, we hope to see you again very soon.

Thanks so much!

Thanks very much!The Barlovento Hotel is here to serve you with warmth and kindness!

Thank you very much for highlighting our magnificent location.The Barlovento Hotel is here to serve you with warmth and kindness!

Thanks so much!

Muchas gracias!

Valoramos mucho su comentario, nuestro objetivo es brindarle una grata estadia, ¡esperamos que vuelvan pronto en su proximo viaje a Cartagena!

Thanks so much!

Thanks!

Thank you very much for your good comment, we are here to serve you with kindness and warmth, we hope to see you again soon!

Thanks so much!

Thanks!

Thank You!

Thank you very much for taking the time to evaluate our services and kindness of the staff, we are here to make your stay a pleasant one, we hope you visit us again very soon.

We greatly appreciate your comment, it is very satisfactory for us that you enjoyed our services, and the friendliness of our staff, it is our goal to provide you with a pleasant stay.

Thank you for your comment, we hope you visit us again soon!

Muchas gracias por tomarse el tiempo en calificarnos, ¡esperamos que vuelva pronto a visitarnos!

Thanks!

Thanks for your comment!

We receive with great enthusiasm the evaluation that you make of our services, because we fulfill our mission, to generate a pleasant stay for you. We hope you visit us again soon!

It is very gratifying for us to know that you liked our service and staff. We hope to see you again soon!

Dear Marlene, it is very gratifying for us to know that you liked our services and staff. We hope you come back soon!

Dear MelissaIt is a pleasure for us to know that you liked our services and location. We are here to serve you with warmth and kindness.We hope you will visit us again soon!

Dear CamilleWe identified that the booking was on other day in our channel and after report it the booking was cancelled. We are sorry you couldn't stay with us.

We receive with great enthusiasm the valuation services that you make of ours, because we fulfill our mission, to generate a pleasant stay.

We are glad you chose us as your hotel to stay in Cartagena, we are also pleased to know about your experience with the hotel. For us, the comments of our guests are important, that’s why as a result of your review we performed an investigation to know what happened exactly. Through the results of interviewing our colleague on duty the day of the event and with the support of our security cameras, it was observed that one of our guests was drunk and lost, which caused him to try to get into three thinking it was his own room. The bellboy who was on duty assisted the guest who at that moment was in front of your room and drive him to the guest’s room. The video from the security cameras does not show our colleague trying to get into your room.On the other hand, what happened with the additional charge for the cappuccino already canceled by you, this was due to a failure in the billing process, so improvement actions were established, so situations like this will not be repeated, and it does not affect the experience of our guests.

Good morning dear Jacqueline, we value your time in evaluating our service and we are delighted that you highlighted the friendliness of the staff and our magnificent location, sincerely business address.