Dear Arnaud, we are sorry to hear about your disappointing experience at Hotel . Your feedback has been noted, and we appreciate you sharing your concerns with us. We apologize for any inconvenience you faced during your stay. We will take your comments into consideration to improve our services for future guests. Thank you for your valuable input.

Thank you for your feedback, Ivonne. We're glad to hear that you found the staff excellent at Hotel . We'll pass on your concern about the elevator to the management for further improvement. Regards

Thank you for your feedback, Manuel. We're glad to hear. Your kind words are much appreciated.Regards

Thank you, Alonso, for your kind review of the Hotel. We are delighted to hear that you enjoyed your stay and we look forward to welcoming you back in the future. Have a wonderful day!

Thank you for your review, Daniel-marc! It's great to hear that you found the staff at Hotel Casa Don Luis to be incredibly friendly and enjoyed the family atmosphere. The nice location must have added to your overall experience. If you have any more feedback or need assistance with anything else, feel free to let us know!

Thank you for your review, Kim! We are delighted to hear that you had an amazing experience at Hotel . Your positive comments about the location and the property are highly appreciated. We look forward to welcoming you back in the future!

Thank you for your review, Jeffrey ! We are delighted to hear that you had an amazing experience at Hotel . Your positive comments about the location and the property are highly appreciated. We look forward to welcoming you back in the future!

Thank you for your review, Juan! Your positive comments about the location and the property are highly appreciated. We look forward to welcoming you back in the future!

Estimado TimonthyGracias por su calificación y por compartirla por este medio. Nos alegra que haya disfrutado de su estadía con nosotros . Un gran saludo desde la mágica Cartagena.

Thanks for sharing your experience, Zachary. It appears that the rooms at Hotel Casa Don Luis have unique window configurations. In the variety we have 7 categories with different designs. We regret not having had options to choose from due to high occupancy. Your comments are valuable to us and we will take them into account for other people considering staying at this hotelRegards

Thank you for your positive review, Dear Nichole! I'm glad to hear that you enjoyed your stay at Hotel Casa Don Luis . It sounds like you had a perfect experience with great staff and a wonderful ambiance and decor. Your feedback is valuable for future guests looking for a pleasant stay.Regards

Dear LanaThank you for your detailed review . We appreciate your feedback about the pool and the rooftop jacuzzi. We will take your suggestions into consideration for improving our services. We are glad to hear that you found the staff helpful and the rooms comfortable. We hope to welcome you back for another stay in the future.Regards

Dear JacquelineThank you very much for Choosing usWe will be more than happy to welcome you again and we hope you to come back soon.Regards.

Thank you, Joyce, for your kind review of Hotel Casa Don Luis . We are delighted to hear that you enjoyed your stay and appreciated the full free breakfast bar, the ambiance, and the excellent service at the hotel. We appreciate you recommending our hotel to fellow travelers and hope to welcome you back in the future.

Dear SaraThank you for choosing us for your stay in Cartagena and we hope you to come back soon.Regards.

Dear MariaThank you for choosing us. We are sorry that your experience did not meet your expectations; We are taking measures to prevent future inconvenience. and ensure that our guests' stay is much more pleasant.Regards

Dear.Thank you for choosing us Carolina. We hope to welcome you back soon!Regards

Thank you Naryis for your review of Hotel Casa Don Luis . We are glad to hear that you found the hotel amazing and in a convenient location in the heart of Cartagena. We are also pleased that you enjoyed the fresh breakfast options and found the staff helpful and friendly. We hope to welcome you back in the future.

Thank you for your review, Paola! We're glad to hear that you had an amazing stay at Hotel Casa Don Luis. It's great to know that you loved the hotel, the area, and the food, but most importantly, the staff. We appreciate your kind words and will make sure to pass on your gratitude of the team. We look forward to welcoming you back in the future!

Dear JulieThank you for your detailed review . We appreciate your feedback about the room. We will take your suggestions into consideration for improving our services. We are glad to hear that you found the staff helpful and the rooms comfortable. We hope to welcome you back for another stay in the future.Regards

Dear JohnThank you for your review .We are glad to hear that you found the staff helpful and the breakfast. We hope to welcome you back for another stay in the future.Regards

Dear KatayoonThank you for choosing us for your stay in Cartagena and we hope you to come back soon.Regards.

Thank you very much for your valuable comment, thank you in advance for choosing us. We will be waiting for you again to provide you with all our services and make your stay the best in Cartagena. very good day and many greetings from hotel casa don luis

Estimada Sandra, gracias por su puntuación y por compartir su experiencia. Estamos muy felices de de que haya disfrutado de su estadía con nosotros. ¡Esperamos atenderle de nuevo!

Estimado John, gracias por su puntuación y por compartir su experiencia. Estamos muy felices de de que haya disfrutado de su estadía con nosotros. ¡Esperamos atenderle de nuevo!

Estimada Maria, gracias por su puntuación. Estamos muy felices de de que haya disfrutado de su estadía con nosotros. ¡Esperamos atenderle de nuevo!

Dear Mrs. Maria, thank you for your score and for sharing your experience. We are very happy that you enjoyed your stay with us. We look forward to serving you again!

Estimado Sr Jorge, gracias por su puntuación y por compartir su experiencia. Estamos muy felices de de que haya disfrutado de su estadía con nosotros. ¡Esperamos atenderle de nuevo!

Dear Ana, thank you for your rating and for sharing your experience. We are very happy that you enjoyed your stay with us. We look forward to serving you again!

Estimada Levi!Gracias por haberte tomado el tiempo de calificar nuestro servicio, esperamos que tu experiencia haya sido la mejor y puedas alojarte con nosotros prontamente. Saludos!!!

Dear Thomas...Thank you for taking the time to rate your experience at the hotel, our team does everything possible to offer the best possible stay, we are glad that everything during your stay was the best.We hope you can return soon, this will always be your home in Cartagena.Kind Regards!!

Apreciado CarlosAgradecemos el tiempo que tomaste en calificar tu experiencia en las instalaciones del hotel, estamos muy felices de saber que logramos ofrecerte un buen servicio, nuestro equipo se esfuerza día a día para que nuestros huespedes se sientan como en casa.Esperamos puedas regresar prontamente. Saludos!

Dear Therese!Thank you for taking the time to rate your experience in our facilities, our team strives to have and maintain the hotel facilities in optimum condition, we also strive every day to offer great service and make our guests feel at home.We hope to have the joy of serving you again.best regards!.

Dear Michael.DearThank you for taking the time to rate your experience at the Hotel Casa Don Luis by Faranda Boutique, we hope that everything was to your liking and that you can return to continue having the pleasure of serving you.Kind Regards!Kind Regards!

Dear Alejandro.Thank you for taking the time to rate your experience at the Hotel Casa Don Luis by Faranda Boutique, we hope that everything was to your liking and that you can return to continue having the pleasure of serving you.Kind Regards!

Dear Mr. GianCarlosWe would like to thank you for the time you have taken to share your opinion aboutof your stay with us. I am very happy that you have had such a good impression of the entire hotel, opinions like yours encourage us to continue working in the same direction. Receive a cordial greeting.

Dear Ms. Maria Del CarmenWe would like to thank you for the time you have taken to share your opinion aboutof your stay with us. I am very happy that you have had such a good impression of the entire hotel, opinions like yours encourage us to continue working in the same direction. Receive a cordial greeting.

Dear Mr. Tamarazzo, thank you for your score and for sharing your experience. We are very happy that he enjoyed his stay with us. We look forward to serving you again!

Thank you for posting a review. It saddened us to hear that we fell short of your expectations due to the cleanliness of the bed at that time. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. We hope for another opportunity to redeem ourselves and deliver a seamless experience in the future.

Estimado Sr. Martin Agradecemos el tiempo en compartir tus experiencias con nosotros. Estamos encantados de Saber que nuestro equipo hizo de tu estadía una experiencia agradable. Te invitamos a dejar tu comentario a traves de trip advisor para que mas viajeros disfruten nuestros servicios ¡Te esperamos! Atentamente, Equipo Hotel Casa Don Luis

Estimado Sr. OscarMil gracias por su comentario y gran puntuación. Gracias por tomarse el tiempo de compartir su opinión. Para nosotros su retroalimentación es lo más importante que podemos tener y nos enorgullece saber que se lleva excelentes recuerdos, tenga por seguro que tendremos en cuenta el servicio y calidad para prever futuras molestias y asegurar que su siguiente estadia sea mucho más placentera.Un saludo muy grande desde la mágica Cartagena y los esperamos pronto de regreso.Cordialmente,Equipo Hotel Casa Don Luis

Estimado Sr. Grey ¡Muchas gracias por su puntuación y comentario! Valoramos mucho el tiempo tomado para compártir su experiencia con nosotros. Cordialmente,