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Reviews of Hotel Fenix Beach Cartagena

4.5 out of 5
Hotel Fenix Beach Cartagena
Tierra Bomba Sector Punta Arena, cll 26 A 28, Cartagena, Bolivar

Reviews

8.6

Excellent

Rating 10 - Excellent. 138 out of 246 reviews" "
Rating 8 - Good. 67 out of 246 reviews" "
Rating 6 - Okay. 20 out of 246 reviews" "
Rating 4 - Poor. 9 out of 246 reviews" "
Rating 2 - Terrible. 12 out of 246 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Issam

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay!
Stayed 2 nights in Apr 2024
Response from issam on 9 May,2024
Thank you for your positive feedback, Issam! We are glad to hear that you had an awesome stay at Fenix Beach Cartagena. Your review will surely help other travelers in choosing their accommodation. We hope to welcome you back soon!

2/10 Terrible

Jocelyn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Let’s start with, the hotel never answers their phone lines. They only want to communicate through WhatsApp and the conversation restarts of your not answering consistently. This wasn’t helpful because we couldn’t ask questions or get guidance on a pickup from the airport until we were on the plane. We booked a presidential suite to make sure everything was decent such as AC, cleanliness, rodent free and it just wasn’t. It took forever to check into our room and once we checked in, we tried to get ready and shower and in the shower there were insects and goop coming out of the shower head. Once we overcame that, we got ready and went to explore the beach. Beach itself was dirty and smelly, lots of wild dogs everywhere. We went back to our room to find out the power was out, no light and no AC. While we waited we found a lizard in the room and a bunch more lizards right outside the door to the balcony. The door to the balcony does not fully shut, it has cracks in which these slimy little things were getting in. While we were there, we saw a raccoon go inside another room through the roof… that is not okay. There response to these things were that it’s an Island. Yes it’s an island but that doesn’t mean the island has to live in the booked room. We had booked this room for two nights and proceeded to leave after the first night because of how inconsistent this place was. I tried working with Expedia to get a refund on the night we didn’t stay and the hotel declined.
Stayed 2 nights in Apr 2024
Response from jocelyn on 2 May,2024
In advance we apologize for any eventuality presented at the time of your stay with us. Fénix Beach is important to attend and resolve any request or suggestion that you have. We are committed to improving day by day and we ask that you give us the opportunity to serve you on your next visits to fénix.

10/10 Excellent

Leonor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice beach destination close to Cartagena. Very good facilities to enjoy the beach and pool, and very good service provided by hotel managers. Suitable for families. Definetely recommended.
Stayed 4 nights in Apr 2024
Response from leonor on 23 Apr,2024
Thank you for choosing us and for sharing your experience. It fills us with great happiness and pride to know that your stay was excellent and that you enjoyed each of our services. We hope to have the pleasure of welcoming you on your next visit to the city.

10/10 Excellent

Fiorella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from fiorella on 24 Apr,2024
Agradecemos enormemente la puntuación obtenida tras vivir la experiencia Fénix Beach! Agradecemos más que se haya tomado el tiempo de compartir su percepción con nosotros

10/10 Excellent

Katarzyna, WAYNE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from katarzyna on 14 Apr,2024
Muchas gracias por compartir su valoración sobre fénix Beach, es muy importante para nosotros saberlo

10/10 Excellent

Radka

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the family villa with a pool and it was stunning. Really quiet, clean and beautifully designed. Worth the money and regretted we only stayed 2 nights.
Stayed 2 nights in Apr 2024
Response from radka on 12 Apr,2024
Hello We are very pleased that your experience has been the best, our goal is always to make our guests feel at home and make their experience unforgettable, we will extend your comment to all our staff. we hope you come back.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The dogs were friendly, the hotel staff were very attentive, location was great. Accommodation is basic so limit expectations
Stayed 2 nights in Apr 2024
Response from mark on 11 Apr,2024
Gracias por elegirnos y por compartir su experiencia

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you vacation plans include being in a relaxing place, straying the day with a healthy and delicious breakfast (which is included with your stay), steps from the beach, where beds, towels, drinks are available all day, the Fenix Hotel is the place for you. They can pickup you up at the La Bodeguita port and in 15 minutes you will be in paradise. Soliciting from local vendors is limited, compared to a stay in Cartagena so you have time to enjoy the Sun and the cam waters of the Caribe Sea. The rooms are comfortable and cleaned daily, we stayed at the Melrose suites and love them.we recommend bringing some water bottles and some essentials (sunscreen, toiletries, essencial medications) because you can’t buy them in the island. But have peace of mind that the hotel has drinks (soda, water, wine, beer), snacks (chips and chocolate bars) available for purchase in your room. We loved the jetski ride, the DJ’s and entertainment in the evenings, and if you love animals, the hotel pets, 5 super well behaved dogs and 2 sweet cats. The Fenix hotel is a great place to build memories and we would definitely come back!
Stayed 4 nights in Apr 2024
Response from daniela on 7 Apr,2024
Good morning, we are very happy that your stay at the hotel was to your liking, we love to know that you enjoyed each of the options we have available to you to the fullest. It is nice to know that our work is bearing fruit, I hope you come back soon and continue enjoying all the experiences.

4/10 Poor

Diane

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is really just a hostel, charging hotel prices. The food was good, the beach is nice but small, with loud music playing 11 hours/day. The only transportation on the island is a motor cycle taxi, with not much to see as per the staff at the hotel. We left a day early, just couldn't take the constant noise any longer. I can't advise anyone to stay there.
Stayed 3 nights in Mar 2024
Response from . on 27 Mar,2024
De antemano pedimos disculpas por cualquier eventualidad presentada al momento de su estadía con nosotros. Para Fénix Beach es importante atender y resolver cualquier petición o sugerencia que tengas. Estamos comprometidos a mejorar día a día y le pedimos que nos brinde la oportunidad de atenderlo en sus próximas visitas a fénix.

10/10 Excellent

Kaylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from We look forward to seeing you soon on 23 Mar,2024
Thank you for choosing us and for sharing your experience. We are very happy and proud to know that your stay was excellent and that you enjoyed each of our services. We hope to have the pleasure of welcoming you on your next visit to the city.

10/10 Excellent

Heidi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fenix Beach resort is a beautiful escape from the hustle and bustle of downtown Cartagena. It feels secluded and provides instant relaxation. The rooms and bungalows are unique and elegantly rustic. My only recommendation would be to have complimentary bottled water in every room, since the tap water isn't potable.
Stayed 1 night in Mar 2024
Response from We look forward to seeing you soon on 12 Mar,2024
Thank you very much for the great assessment you make of our services, this gives us great joy and satisfaction, because we work every day to give our guests the best. We have also been very aware of your comment about the bottled water in the rooms and it was shared with the department in charge. We look forward to welcoming you back on a future visit.

6/10 Okay

Rosa

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pieces of glass and plastic bags and bottles on the beach
Stayed 7 nights in Mar 2024
Response from . on 14 Mar,2024
In advance we apologize for any eventuality presented at the time of your stay with us. Fénix Beach is important to attend and resolve any request or suggestion that you have. We are committed to improving day by day and we ask that you give us the opportunity to serve you on your next visits to fénix.

10/10 Excellent

Luis, Bronx

Travelled with group
Liked: Amenities
VG
Stayed 1 night in Feb 2024
Response from Fenix on 1 Mar,2024
Gracias por elegirnos y por compartir su experiencia. Nos llena de mucha felicidad y orgullo saber que su estadía fue excelente y que disfrutó de cada uno de nuestros servicios. Espero tener noticias tuyas y quiero que sepas que todos estamos aquí para ti. Reciba un cordial saludo. Esperamos darle la bienvenida nuevamente en una futura visita.

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Edgar on 16 Feb,2024
Muchas gracias por la gran valoración que hace de nuestros servicios, esto nos da mucha alegría y satisfacción, porque trabajamos día a día para dar lo mejor a nuestros huéspedes.

10/10 Excellent

Julann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been traveling South America for two weeks and wanted a quiet resort on the beach to relax a few days. This was the perfect place. It is very quiet and right on the beach with cabanas and bar service. The food at the restaurant was amazing. The weekend was more of a party vibe than during the week. I am already planning my trip back.
Stayed 2 nights in Feb 2024
Response from Julann on 14 Feb,2024
Thank you for choosing us and for sharing your experience. It fills us with great happiness and pride to know that your stay was excellent and that you enjoyed each of our services. We hope to have the pleasure of welcoming you on your next visit to the city.

6/10 Okay

Drew

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hot water available in rooms for an additional fee. Overall decent place to stay if you dont mind cold showers, however, not quite up to western standards.
Stayed 3 nights in Feb 2024
Response from Drew on 7 Feb,2024
Thank you very much for sharing your rating about fénix Beach, it is very important for us to know. We regret not having met your expectación, so let us send you our most sincere apologies. In Fenix we strive to improve every day, your opinion helps us a lot to achieve it. We hope to see you again soon.

8/10 Good

ANGELICA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Angelica on 29 Jan,2024
Lamentamos que la estancia no haya sido tan buena como esperabas. Déjanos saber en qué debemos mejorar para ofrecer una mejor experiencia a nuestros huéspedes. Gracias por tu opinión.

10/10 Excellent

Daniel Esteban

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, staff was amazing and the place was 10 out of 10, highly recomended, u won't regret it.
Stayed 2 nights in Jan 2024
Response from Daniel Esteban on 18 Jan,2024
Thank you for choosing us and for sharing your experience. It fills us with great happiness and pride to know that your stay was excellent and that you enjoyed each of our services. We hope to have the pleasure of welcoming you on your next visit to the city.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in city center
very elegant hotel, perfect location at city center you can walk everywhere. Limited breakfast but was good.
Stayed 3 nights in Dec 2023
Response from Anonymous on 8 Jan,2024
Thank you for sharing your experience with us, we are located on the land bomb island so we believe the comment was not for our property. We hope you visit us soon.

8/10 Good

Shaunique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Shaunique on 8 Jan,2024
Thank you very much for the great assessment you make of our services, this gives us great joy and satisfactión, because we work every day to give our guests the best.

10/10 Excellent

Dylan

Stayed 7 nights in Dec 2023
Response from Dylan on 31 Jan,2024
Muchas gracias por la gran valoración que hace de nuestros servicios, esto nos da mucha alegría y satisfacción, porque trabajamos día a día para dar lo mejor a nuestros huéspedes.

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service, stunning location, and remarkable people
Stayed 1 night in Dec 2023
Response from Alexis on 29 Dec,2023
Thank you for choosing us and for sharing your experience. It fills us with great happiness and pride to know that your stay was excellent and that you enjoyed each of our services. We hope to have the pleasure of welcoming you on your next visit to the city.

6/10 Okay

jamie

Liked: Cleanliness
Disliked: Staff & service
First, they gave us the wrong room and were not honest or apologetic about it. They promised to give us the right room on the third day of the trip - when it was no longer occupied. They kept telling us different stories about why our room wasn’t like the room advertised. Then, we were without electricity from 10AM-6:30PM on the fourth day. It was quite scary of an experience because it was pitch black out and we weren’t getting any updates from the hotel staff. They promised the electricity would be back on by 5 but then they just kept saying, “it’ll just be 15 minutes”. It was 97 degrees that day and we had no fans or no ac all day. Also, there is very loud music that blasts all day and night that you hear in your room. It was very hard to get used to it and to fall asleep the first night.
Stayed 4 nights in Dec 2023
Response from Jamie on 31 Jan,2024
In advance we apologize for any eventuality presented at the time of your stay with us. Fénix Beach is important to attend and resolve any request or suggestion that you have. We are committed to improving day by day and we ask that you give us the opportunity to serve you on your next visits to fénix.

2/10 Terrible

Christine

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Was due a refund from this hotel. I reached out 3 times and no response.
Response from Christine on 29 Dec,2023
Hello Christine,We would like to get in touch with you to clarify what happened, please let us know your contact number or email.Thank you

10/10 Excellent

Stefanie

Travelled with family and small children
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Stefanie on 23 Dec,2023
Muchas gracias por la gran valoración que hace de nuestros servicios, esto nos da mucha alegría y satisfacción, porque trabajamos día a día para dar lo mejor a nuestros huéspedes.

10/10 Excellent

Leydy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Leydy on 19 Dec,2023
Muchas gracias por la gran valoración que hace de nuestros servicios, esto nos da mucha alegría y satisfacción, porque trabajamos día a día para dar lo mejor a nuestros huéspedes.

2/10 Terrible

Dominic D

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
A private island
Stayed 6 nights in Sep 2023
Response from Dominic on 29 Nov,2023
De antemano pedimos disculpas por cualquier eventualidad presentada al momento de su estadía con nosotros. Para Fénix Beach es importante atender y resolver cualquier petición o sugerencia que tengas. Estamos comprometidos a mejorar día a día y le pedimos que nos brinde la oportunidad de atenderlo en sus próximas visitas a fénix.

8/10 Good

Dennis

Liked: Room comfort
Good place for the price.
Cleaning was ok but it Can be Sharper.
Stayed 2 nights in Oct 2023
Response from Dennis on 28 Oct,2023
In advance we apologize for any eventuality presented at the time of your stay with us. Fénix Beach is important to attend and resolve any request or suggestion that you have. We are committed to improving day by day and we ask that you give us the opportunity to serve you on your next visits to fénix.

10/10 Excellent

Mariana Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Maria Teresa on 23 Oct,2023
Muchas gracias por la gran valoración que hace de nuestros servicios, esto nos da mucha alegría y satisfacción, porque trabajamos día a día para dar lo mejor a nuestros huéspedes.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Zachary on 16 Oct,2023
Muchas gracias por la gran valoración que hace de nuestros servicios, esto nos da mucha alegría y satisfacción, porque trabajamos día a día para dar lo mejor a nuestros huéspedes.

10/10 Excellent

Everlecia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was 10 out of 10. Wes the butler was the best and made my bday soo special. The massage was the best and the cheapest one I had.
Stayed 4 nights in Sep 2023
Response from Everlecia on 9 Oct,2023
We greatly appreciate the score obtained after living the Fénix Beach experience! We appreciate even more that you took the time to share your perception with us. At Fénix we strive to provide heartfelt service and we greatly appreciate that it is reflected in the feedback we receive from you. Thank you so much for choosing us for such a special date for you and for sharing your experience with us.

10/10 Excellent

Maria Elena

Liked: Cleanliness
Response from Maria Elena on 20 Sept,2023
Muchas gracias por la gran valoración que hace de nuestros servicios, esto nos da mucha alegría y satisfacción, porque trabajamos día a día para dar lo mejor a nuestros huéspedes.

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The resort is on an island about a 15 minute boat ride from downtown Cartagena. The island itself is very quiet and the staff continuously offers great service if you need a drink or food or any necessities. There are several boat rides available to take guests to the mainland. My wife and I really enjoyed old historic Cartagena as it offers great restaurants and shopping at very reasonable prices. The restaurant we ate at were excellent.
Stayed 7 nights in Sep 2023
Response from Victor on 14 Sept,2023
Let us express our gratitude for your very good rating and comment. Your appreciation is essential to achieve excellence in our service. For us it is a pleasure to know that everything was perfect for you. Thank you very much for highlighting the friendliness of the hotel team and facilities. We hope to have the opportunity to serve you again and make you live a new experience.

8/10 Good

Jeisley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in one of the luxuary villas and the villa was amazing. We had our own private pool plus a bonus of butler service.
Stayed 3 nights in Sep 2023
Response from Jeisley on 13 Sept,2023
Gracias por elegirnos y por compartir su experiencia. Nos llena de mucha felicidad y orgullo saber que su estadía fue excelente y que disfrutó de cada uno de nuestros servicios. Esperamos tener el placer de recibirlo en su próxima visita a la ciudad.

6/10 Okay

ZBIGNIEW, WESTMINSTER

Travelled with family
Disliked: Amenities
Dogs running out of control every where specially in restaurant, beach and breakfast eating area
Stayed 7 nights in Sep 2023
Response from ZBIGNIEW on 11 Sept,2023
In advance we apologize for any eventuality presented at the time of your stay with us. Fénix Beach is important to attend and resolve any request or suggestion that you have. We are committed to improving day by day and we ask that you give us the opportunity to serve you on your next visits to fénix.

10/10 Excellent

Zlatina

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to visit !
Stayed 4 nights in Sep 2023
Response from Fenix Team on 8 Sept,2023
Muchas gracias por la gran valoración que hace de nuestros servicios, esto nos da mucha alegría y satisfacción, porque trabajamos día a día para dar lo mejor a nuestros huéspedes.

8/10 Good

Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mauricio on 6 Sept,2023
Muchas gracias por la gran valoración que hace de nuestros servicios, esto nos da mucha alegría y satisfacción, porque trabajamos día a día para dar lo mejor a nuestros huéspedes.

10/10 Excellent

Colby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it, perfect place to spend a few days on the beach close to Cartagena.
Stayed 4 nights in Aug 2023
Response from Colby on 19 Aug,2023
Thank you for sharing your experience with us, it's a pleasure to know that you had a great time in our Phoenix! We loved having you and look forward to having you back.

10/10 Excellent

Alonso

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!!
Stayed 1 night in Aug 2023
Response from Alonso on 10 Aug,2023
Muchas gracias por la gran valoración que hace de nuestros servicios, esto nos da mucha alegría y satisfacción, porque trabajamos día a día para dar lo mejor a nuestros huéspedes.

6/10 Okay

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities
We had high expectations and unfortunately our stay fell a little short of them. We booked a superior bungalow and the room was nice in general, but more basic than we had expected it to be for the price. On a positive note, all of the staff were really friendly and helpful, particular Jesus who looked after us on the beach during the day. The menu was a bit limited with the same food offered during the day and in the evening. Generally a bit overpriced for what we experienced.
Stayed 1 night in Jul 2023
Response from Deborah on 4 Aug,2023
It is very pleasant for the whole team to know that you enjoyed our services and especially the attention received from our human resources. We apologize in advance for any eventuality presented at the time of your stay with us. For Fénix Beach it is important to attend and resolve any request or suggestion you may have. We are committed to improve day by day and we ask you to give us the opportunity to assist you in your next visits to Fénix.

8/10 Good

Soledad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to relax. Everthing was fantastic except fot 2 backouts, but that was not their fault.
Response from Soledad on 1 Aug,2023
It is very pleasant for the whole team to know that you enjoyed our services. We apologize in advance for any eventuality presented at the time of your stay with us. For Fénix Beach it is important to attend and resolve any request or suggestion you may have. We are committed to improve day by day and we ask you to give us the opportunity to assist you in your next visits to Fénix.

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, great food, we loved it ☀️ definitely going back
Stayed 1 night in Mar 2023
Response from Carolina on 30 Jun,2023
Muchas gracias por la gran valoración que hace de nuestros servicios, esto nos da mucha alegría y satisfacción, porque trabajamos día a día para dar lo mejor a nuestros huéspedes.

10/10 Excellent

Arman

Stayed 3 nights in May 2023
Response from Arman on 8 Jun,2023
Muchas gracias por la gran valoración que hace de nuestros servicios, esto nos da mucha alegría y satisfacción, porque trabajamos día a día para dar lo mejor a nuestros huéspedes.

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel with good facilities
Amazing hotel in Tierra Bomba an island opposite to Cartagena de Indias. Only 7 minutes on the hotel boat. You can do daily trips crossing for free if you wish. Good swimming pool, good beach with plenty of sun beds, lovely and gentle sea for the little ones and grown ups. Lovely stay, good food, and plenty of entertainment. The staff were excellent. I can highly recommend it.
Stayed 5 nights in May 2023
Response from Rafael on 3 Jun,2023
We greatly appreciate the score obtained after living the Fénix Beach experience! We appreciate more than you have taken the time to share your perception with us. At Fénix l we strive to provide service from the heart and we greatly appreciate it being reflected in the feedback we receive from you. Thank you very much for choosing us during your visit to the beautiful city of Cartagena and for sharing your experience with us.

10/10 Excellent

pamela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love it will recommend with my eyes close. Kids friendly. All there staff great and friendly Vanessa who welcome us all the time checking to see if we need anything. All the employees were happy and friendly ready to help and serve. The transportation also great the lancha drivers helpful with my mom all the time.
Stayed 5 nights in May 2023
Response from Pamela on 25 May,2023
Allow us to express our gratitude for your very good rating and comment. Your appreciation is fundamental to achieve excellence in our service. For us it is a pleasure to know that everything was perfect for you. Thank you very much for highlighting the friendliness of the hotel team and facilities. I look forward to hearing from you and I want you to know that we are all here for you. Best regards. We look forward to welcoming you again on a future visit.

8/10 Good

ALEJANDRA CARO

Stayed 2 nights in May 2023
Response from Alejandra on 3 Jun,2023
Muchas gracias por la gran valoración que hace de nuestros servicios, esto nos da mucha alegría y satisfacción, porque trabajamos día a día para dar lo mejor a nuestros huéspedes.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Richard on 13 May,2023
Thank you very much for the great assessment you make of our services, this gives us great joy and satisfacción, because we work every day to give our guests the best.

8/10 Good

Geovanna

Liked: Cleanliness
Stayed 2 nights in May 2023
Response from Geovanna on 8 May,2023
Thank you very much for the great assessment you make of our services, this gives us great joy and satisfacción, because we work every day to give our guests the best.

4/10 Poor

Christie

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This property was not at all what I expected according to the website. The superior room was not clean. Sheets had stains which once I expressed, they had a staff change them. Animals roamed and some were aggressive. I rated this property based on a party held and the beach beds on the ocean. Never will return.
Stayed 4 nights in Apr 2023
Response from Christie on 13 Apr,2023
Thank you very much for sharing your rating about fénix Beach, it is very important for us to know. We regret not having met your expectación, so let us send you our most sincere apologies. In Fenix we strive to improve every day, your opinion helps us a lot to achieve it. We hope to see you again soon.