Interior entrance
Check availability

Reviews of Hotel Santa Alejandria

3 out of 5
Hotel Santa Alejandria
Calle de la Cruz No. 9 – 42, Cartagena, Bolivar

Reviews

8.2

Very good

Rating 10 - Excellent. 182 out of 490 reviews" "
Rating 8 - Good. 199 out of 490 reviews" "
Rating 6 - Okay. 62 out of 490 reviews" "
Rating 4 - Poor. 22 out of 490 reviews" "
Rating 2 - Terrible. 25 out of 490 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service
They have hot water and a good breakfast that is included. Good location. Very economical
Stayed 5 nights in Apr 2024

4/10 Poor

Mineshkumar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a clean housekeeping
Stayed 1 night in Mar 2024
Response from Sr Patel on 30 Mar,2024
Buenas tardes Sr. Patel, tendremos muy en cuenta su sugerencia, sin embargo recuerde que si se refiere al aseo del sisguiente dia del inconveniente que se presento con su acompañante, por recomendaciones de las autoridades no deviamos ingresar a la habitacion.

6/10 Okay

Oliver

Liked: Staff & service, property conditions & facilities
It was a nice property, could use a bit of a cleaning, and we didn’t have any toilet paper. However staff were very friendly and area was safe, would stay here again for the price
Stayed 1 night in Mar 2024
Response from MMC on 6 Apr,2024
Gracias su amable suegerencia, seguimos trabajando para mejorar!

2/10 Terrible

Soren

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from MMc on 6 Mar,2024
Lamentamos mucho no haber llenado sus expectativas, nos gustaria saber sus comentarios mas especificamente ya que eso nos ayudaria a mejorar.

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay of 2 nights. We had a room with 2 single beds which were the most comfortable in all our 3 weeks in Colombia! Breakfasts were good, there was a choice of pancakes or eggs. We really appreciated that when we arrived at check in, they gave us each a big glass of cold juice and after our long travels it was just what we needed. The staff was very friendly and went out of their way to help us with anything we needed. Located in the heart of the action, there is a huge grocery store (Exito) a 3 minute walk away. It is about a 12 minute walk to the Clock tower and historical center. Although the room was on the small side, it had everything we needed. Great value for the price paid.
Stayed 2 nights in Feb 2024
Response from mmc on 6 Mar,2024
Estimada Carol, para nosotros fue un placer atenderles, Muchisimas gracias pr su amable recomendacion y los esperamos nuevamente en Cartagena la Morena!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Highly recommend
Very nice place to stay! We will be staying with then again when we are back in Cartagena. Only thing we did not like is that our room was across from the front desk and the breakfast area so it was hard to sleep.
Stayed 1 night in Jan 2024
Response from MMC on 6 Mar,2024
Estimado Joshua para nosotros fue un placer servirles, si comprendemos que tenemos estas habs mu cerca de la recepcion y aunque tratamo de dar manejo al ruido, se nos escapa de las manos ciertas situaciones!

2/10 Terrible

Kuljit

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MMC on 22 Jan,2024
Buenas tardes, Desafortunamente esta reserva se tuvo que cancelar por tener su tarjeta negada

10/10 Excellent

Nikolay

Excellent for the money
Stayed 2 nights in Jan 2024
Response from mmc on 22 Jan,2024
Gracias por su buena puntuacion.Esperamos volver a contar con su presencia!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a Good location and close to everything
Stayed 3 nights in Dec 2023
Response from MMC on 6 Mar,2024
Estomado Michael Gracias por elegirnos como hotel para su estadia en Cartagena, no dude en contactarnos nuevamente si regresa a nuestra bella ciudad

8/10 Good

Geraldine, NY

Stayed 4 nights in Dec 2023

10/10 Excellent

Francesco, MIAMI BEACH

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2023

10/10 Excellent

Eugenia

Stayed 1 night in Nov 2023

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Very nice hotel
Stayed 2 nights in Oct 2023
Response from MMC on 21 Oct,2023
Estimado James para nosotros siempre es un nlacer atenderle! le esperamos Nuevamente en esta su Casa en Cartagena!

6/10 Okay

Adelmo, Santo Domimgo

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Aug 2023
Response from MMC on 9 Sept,2023
Estimado Señor, Gracias por su valioso comentario

2/10 Terrible

Hector

Stayed 1 night in Aug 2023
Response from MMC on 15 Sept,2023
Lamentamos no haber llenado sus expectativas, continuamos trabajando para seguir mejorarndo.

2/10 Terrible

Gal

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy, the sheets were strained and there were hairs on the pillowcases. When we asked for new sheets, the staff gave us more stained sheets that did not fit the bed, twice. There were dead bug remains on the walls and a cockroach in the bathroom.
Stayed 1 night in Aug 2023
Response from MMC on 18 Aug,2023
Buenas tardes, lamentamos mucho el inconveniente con la hab., nos parece muy extraño ya que estamos al dia con el tiempo y protocolo de fumigacion, sin embargo debido a que estamos en la costa estos insectos son muy comunes. estaremos tomando los correctivos pertinente.

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, property conditions & facilities
La estadía fue muy placentera, sitio cercano a todos los sitios para visitar. El único inconveniente es que hay horas en las que el ruido de los vehículos incomoda para dormir.
Stayed 2 nights in Aug 2023
Response from MMC on 16 Aug,2023
Estimada Ana Para nosotros fue un placer atenderles,Muchas gracias por su valiosa puntuacion y sugerencias.Estamos siempre a la orden!

6/10 Okay

Yuzhen

Travelled with family
Liked: Staff & service
Had a big cockroach crossing on my bed. Also breakfast was small portion. But the location of the hotel is very convenient.
Stayed 1 night in Jul 2023
Response from Sra Yuzhen on 10 Aug,2023
Gracias por su comentario, trabajaremos para mejorar nuestro servicio.

10/10 Excellent

Barry

Stayed 1 night in Aug 2023
Response from Sr Barry on 10 Aug,2023
Nos alegra que haya disfrutado de nuestros servicios, esperamos tenerlo de vuelta en una proxima ocasion.

8/10 Good

Belmira

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to be. Very nice staff
Stayed 2 nights in Jul 2023
Response from Sra Belmira on 10 Aug,2023
Nos alegra que haya disfrutado de si estadia en nuestro hotel.

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed there twice. The 1st time was perfect. Very quiet, which is the most important thing for me in this area, and everything worked. This time we paid a little more for the “suite” and there was no water in the shower, and definitely no hot water. I’m not sure if it’s because it’s on the top (3rd) floor, but I read other reviews that said the same. So they need to fix that. Otherwise it was quiet and the a/c blows cold.
Stayed 1 night in Jul 2023
Response from Dayana Rodriguez on 10 Aug,2023
Buenas tardes, es un placer servirles, en el sector el agua tiene una presion muy baja, cuando se presentan esos casos el huesped debe llamar a recepcion y reportar, se enciende la moto bomba y de inmediato sube la presion del agua, esta informacion de llamar se la damos a la hora del check in.

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We had NO hot water! We were on the 3rd floor. When it rained at night, there was water all over the floor. It was not worth $2 per night nevermind $85. Walk up 3 floors. Don’t stay there!
Stayed 4 nights in Jul 2023
Response from Dayana rodriguez on 10 Aug,2023
Buenas tardes, fue un placer servirles, nos debian informar ya que la presion del agua en muy baja en el sector y tenemos motobomba para que les llegue la presion del agua.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Now that I’ve stayed at multiple places in Cartagena, I can tell you that a quiet hotel is the most important thing to look for. This is a very basic hotel, so don’t expect much, But it’s the first time in weeks I’ve slept through the night. The shower was hot, you just have to let it warm up a while. The drapes made the room dark, and the a/c was super cold. Just a few minute walk to tons of restaurants and bars, but the noise stays down there. Trust me, you want a quiet hotel. Stay here.
Stayed 1 night in Jul 2023
Response from Dayana Rodriguez on 10 Aug,2023
Buenas tardes, fue un placer servirles y gracias por la sugerencia del reuido.

8/10 Good

Madhava

Liked: Cleanliness, staff & service
No frills establishment.
Stayed 1 night in Jul 2023
Response from Dayana Rodriguez on 10 Aug,2023
Buenas tardes, somos un hotel que ademas de brindarle un buen ambiente, nos enfocamos en brindar un buen servicio, sin descuidar nuestros espacion.

2/10 Terrible

Amber

Stayed 4 nights in Jun 2023
Response from Dayana Rodriguez on 10 Aug,2023
Buenas tardes, ue un pacer servirles

8/10 Good

Chris, Winthrop

Liked: Cleanliness, staff & service
First of all, lets be clear.if you are looking for luxury move on. This is a cute old hotel in the heart of the old city, plenty of places to eat, drink, visit. Rooms are ok, tv, shower, AC. Cannot complain as the price is very reasonable.
Response from Dayana Rodriguez on 10 Aug,2023
Buenas Tardes, fue un pacer servirles

10/10 Excellent

Ji Hoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Dayana Rodriguez on 10 Aug,2023
Buenas Tardes, fue un placer servirles

10/10 Excellent

Oleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, reasonable cost. The staff is always ready to help
Stayed 3 nights in May 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service
Located in great area, very nice hotel with nice friendly staff and very avarage, standard rooms
Stayed 3 nights in May 2023

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, staff & service
Cute little hotel run by females, clean, location is amazing, shops right at your doorstep. For an older hotel I would still recommend as it's location is great and price is amazing.
Response from Dayana rodriguez on 22 May,2023
Muchas gracias por su buen comentario, nos agrada que se sintiera muy comoda.

10/10 Excellent

Clarke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from MMc on 28 Apr,2023
Muchas Gracias por su valiosa puntuacion, para nosotros es un placer servirles!

8/10 Good

Karherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like the check in and check out was easy and fast. 24 hr accesability. They will hold your bags until it is time for our flight. The wifi was ok for emails and phone calls. Otherwise we will stay there again.king side Bed was comfortable even thought it was two twins bed together. On the plus side we liked are our individual beds.
Stayed 2 nights in Mar 2023
Response from mmc on 15 Apr,2023
Gracias por su tiempo al califcarnos, seguimos trabajando para mejorar!

8/10 Good

Dora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay, it was everything we needed for a very reasonable price. Excellent location and we felt very safe. The room was small and the bathroom was small but it was private which is what I wanted. The room was clean, infront of reception which was a little loud but noise doesn’t bother us.
Stayed 3 nights in Feb 2023
Response from MMC on 25 Feb,2023
Estimada Dora, Gracias por su amable puntuacion.Para nosotros es muy valioso su comentario, el cual tendremos muy en cuenta para tratar de dar solucion.Feliz retorno y pronto regreso!!

8/10 Good

Charles

Travelled with partner
Liked: Staff & service
Not what's in the pictfures
Stayed 4 nights in Feb 2023
Response from MMC on 25 Feb,2023
Estimado Charles, Gracias por su amable puntuacion.Para nosotros fue un placer atenderles, estaremos revisando nuestra fotos publicadas.Feliz retorno y pronto regreso!!

10/10 Excellent

Jane

Stayed 3 nights in Jan 2023
Response from MMC on 24 Feb,2023
Estimada Jane!Gracias por su amable puntuacion, para nosotros fue un placer atenderles y esperamos contar en un futuro con su presencia nuevamente en nuestro hotel.

8/10 Good

Jane

Stayed 1 night in Jan 2023
Response from MMc on 31 Jan,2023
Muchas Gracias por su amable puntuación, esperamos seguir mejorando para dar un excelente servicio!!

4/10 Poor

james

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a construction site, wear a mask to avoid concrete dust. Earplugs probably won't be enough to drown out the hammering and concrete chiseling in the rooms around you.

10/10 Excellent

Lorne, Halifax

8/10 Good

David W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A brief stopover in Cartagena
Stayed 4 nights in Nov 2022

6/10 Okay

Matthew

Liked: Staff & service, property conditions & facilities
I think they should change the doorbell. The receptionist needs to know that somebody wants to come in but the guests don't need to. I found old soap in the shower and my sheets were stained. My room was often too warm or too cold, no matter how I adjusted the AC. The location is fantastic and the breakfast was good.
Stayed 3 nights in Oct 2022

2/10 Terrible

nilo

Travelled with family
Disliked: Staff & service, property conditions & facilities
I do not recommend this hotel. The photos are misleading and was not what we got on room # 410. Even though we made the reservation 3 month in advance, we did not get the room that it was agreed on, which included small fridge. Huge disappointment, no hot water, no internet, broken glass shower door, no window, no fridge, etc. When we asked to get the room we agreed on they force us to pay additional room rate OR they give us the money back @ 8.00 pm which was insane and unprofessional offer… This was a perfect example of “bait and swith”! We just got to Cartagena and now do you think we have to get the bag and look for a new hotel late in the day in a new unknow town??? Shame on the night staff. Lesson learn… if you decide to make a reservation in this hotel or any other, “MAKE SURE YOU ALSO KNOW THE ROOM NUMBER THEY WILL GIVE YOU BEFORE CLOSING THE DEAL”
Stayed 3 nights in Oct 2022

8/10 Good

Ricaurte

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Maintenance
Stayed 3 nights in Aug 2022
Response from MMC on 20 Aug,2022
Muchas gracias por su amable puntuacion sr. y sra. Ricaurte y muchas gracias por sus valioso consejos los cuales se los transmitiremos a nuestro propietario.Para nosotros fue un placer servirles!!

4/10 Poor

Carolina

Travelled with family
Disliked: Staff & service, amenities
Not what expected
Stayed 5 nights in Jun 2022
Response from MMc on 20 Aug,2022
Recibida su critica constructiva, estamos trabajando para mejorar.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from mmc on 7 Jun,2022
Muchas gracias por tomar unos minutos de su tiempo para calificarnos. Feliz Dia!

10/10 Excellent

Stanislaw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like home , very professional staff.
Stayed 1 night in May 2022

6/10 Okay

ROBERTO

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Conditions and cleanliness are quite poor. It needs a refurbishment
Stayed 4 nights in May 2022
Response from MMC on 17 May,2022
Gracias por su comentario, lo tendremos en cuenta.

8/10 Good

JOSE, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service
Good location! Actually that was the main reason why I booked it. Bathroom too small, I had trouble showering, shaving, etc. Sliding shower door broken. I was supposed to get VIP perks which I didn’t. They told me my room didn’t include free breakfast but they gave it to me anyway
Stayed 3 nights in Apr 2022
Response from mmc on 28 Apr,2022
Estiamado Jose, Para nosotros fue un placer servirle, es ademas muy importante su retroalimentacion, el mantenimiento de la puerta del baño ya se realizo y reparó gracias por informarnos . Feliz Dia..

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from MMC on 19 Apr,2022
Muchisimas Gracias por su Valiosa Puntuacion.. Para nosotros fue un placer servirle!! Feliz Día..

6/10 Okay

Norman

Liked: Cleanliness, staff & service
Nice location, nice staff...noisy, onnoxious, inconsiderate other guests...
Stayed 6 nights in Mar 2022
Response from MMC on 12 Apr,2022
Seguimos trabajado para mejorar nuestras debilidades. Feliz dia!!

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice for the price
Stayed 2 nights in Feb 2022
Response from MMC on 15 Feb,2022
Gracias por su amable puntuación!! Para nosotros es un placer servirle!