Porch

Reviews of La Passion by Masaya

3.5 out of 5
La Passion by Masaya
Calle Estanco del Tabaco 35-81, Centro, Cartagena, Bolivar

Reviews

9.0

Wonderful

Rating 10 - Excellent. 102 out of 158 reviews" "
Rating 8 - Good. 32 out of 158 reviews" "
Rating 6 - Okay. 16 out of 158 reviews" "
Rating 4 - Poor. 5 out of 158 reviews" "
Rating 2 - Terrible. 3 out of 158 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jaime, Coral Springs

Travelled with group
Liked: Staff & service
Disliked: Amenities
The bed was very hard, especially if you are a side sleeper, the rooms from the first floors lack of some noise suppression as you can even hear the transactions of the street vendors on the other side of the wall, the stairs to the pool and breakfast area are very narrow, the bedroom door lacks of light, which makes it difficult to use the key at night, the breakfast options are just ok, but the ladies of it, makes it a pleasant time. The hotel also lacks a generator, the city lost power twice on two consecutive days and we had to stay in complete darkness for like 2 or 3 hours which with the city temperatures was not pleasant, there’s only tv’s in the rooms and they are apps driven, so no local channels, the room’s phone is for decoration purposes, we couldn’t contact the front desk nor my friends on other rooms unless I used my personal device, but Tatiana at the reception is great, so thanks to those Ladies I mentioned my stay was good.
Stayed 5 nights in Apr 2024
Response from Front desk on 26 Apr,2024
Thank you for sharing your detailed review of La Passion by Masaya. Your feedback will help us to improve our services. We hope to see you again in our hotel.

10/10 Excellent

Baudilio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful boutique hotel. Our room decor was nice and has a rustic feel. The open air shower was amazing. The pool on the roof top was perfect for a swim to try and beat the heat. Location was everything! Close to anything you may need. So many bars, restaurants, clubs, shops, street food etc. But most of all, the staff were amazing!! I can’t talk enough about how they took care of all our needs, and did it with a warm smile and fun attitude. All the staff we encountered became our friends by the end of the trip. They were the best!
Stayed 4 nights in Mar 2024
Response from Front desk on 16 Mar,2024
Thank you for sharing your experience at La Passion by Masaya! We are glad you enjoyed your experience with us! We hope to see you again in our hotel!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful hotels I have been in. Huge room, large open air shower! Love the decor!
Stayed 1 night in Feb 2024
Response from Front desk manager on 29 Feb,2024
Thank you for sharing your experience at La Passion by Masaya. It sounds like you enjoyed the spacious room and unique decor. We are glad to hear that you had a great stay!

10/10 Excellent

Eliza

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially loved the wonderful breakfast on the roof in the morning, surrounded by flowers. I also loved the rooftop pool where you could enjoy views of the city and listen to the birds while cooling off. The building is very handsome and the staff was very friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Front Desk on 13 Feb,2024
Thank you Eliza for your review of La Passion by Masaya. We are glad to hear that you enjoyed the wonderful breakfast on the roof and the rooftop pool with stunning views of the city. It's great to know that you found the building handsome and the staff friendly and helpful. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Kath

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Recepcion on 29 Jan,2024
Muchas gracias por tu calificacion. Nos alegra que te haya gustado tu experiencia con nosotros. Estas siempre la bienvenida

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in the heart of the walled city
Stayed 1 night in Jan 2024
Response from La Passion hotel by Masaya on 19 Jan,2024
Thank you for your review, Jennifer! We're glad to hear that you found La Passion by Masaya to be a beautiful property. It's great that it's located in the heart of the walled city. We appreciate your kind feedback!

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities
The ability to experience history!
Stayed 1 night in Sep 2023
Response from La Passion hotel by Masaya on 10 Oct,2023
Dear Vincent, It is a pleasure that you stayed with us and we are glad that you had an excellent experience. It is a great pleasure for us to receive comments like yours. Thank you so much La Passion hotel by Masaya

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on 27 Jul,2023
Thank you for your review. We are glad you enjoyed your experience with us. You are always welcome in our hotel.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the most part this is a five star hotel. My wife and I got married at the Museo Naval which is close by. She rode with her mother on one of the horse carriges from the front door of the hotel to the ceremony. We stayed in one of the executive suites that were spacious and lavish. Only complaint was breakfast was up on the roof in the hot humidity and we had to keep asking for things. Seemed like everybody was hot and grumpy up there lol
Stayed 3 nights in Jul 2023
Response from Manager on 27 Jul,2023
Thank you for your review. We are glad you enjoyed your experience with us. You are always welcome in our hotel!

4/10 Poor

Shantell

Travelled with partner
The property is very unique in its style and the rooms are lovely and large but unfortunately they started with construction each morning when we were trying to sleep. For this reason I’m giving a poor review. We did enjoy the rooftop pool though.
Stayed 3 nights in May 2023

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location of a fabulous property. Rooms are specious well equipped and well maintained. Service is wonderful as well as serviced breakfasts. Staff is very much friendly, helpful and willing to help with a smile. Beautiful decor and comfortable rooftop pool. Highly recommended if you want to stay in Cartagena Old Town
Stayed 3 nights in Mar 2023
Response from Manager on 11 Apr,2023
Thank you for your review. We are glad you enjoyed your experience with us. You are always welcome in our hotel.

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is really good, very close to the center city
Stayed 3 nights in Oct 2022
Response from Manager on 10 Oct,2022
Thank you for your review. We are glad you enjoyed your experience with us! We really hope to see you soon in our hotel.

10/10 Excellent

Sebastian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place close to everything good breakfast
Stayed 4 nights in Sep 2022
Response from Manager on 3 Oct,2022
Thank you for your review. We are glad you enjoyed your experience with us! You are always welcome in our hotel

10/10 Excellent

Maryann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique - in a GOOD way !
Stayed 3 nights in May 2022
Response from Manager on 9 Jun,2022
Thank you for your review. We are glad you enjoyed your stay with us. You are always welcome in our hotel.

10/10 Excellent

Mahrukh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service by Front desk staff Who helped us book our tours. Everyone was very hospitable and always smiling. The hotel is centrally located and close to everything which was a big plus for us. The rooms were beautiful and old. If you like that the vintage atmosphere this is the place to be. The breakfast was very good too.
Stayed 3 nights in Feb 2022
Response from Manager on 1 Mar,2022
Thank you for your review. We are so glad you enjoyed your experience with us. You are always welcome in our our hotel!

10/10 Excellent

Oliver

Stayed 2 nights in Jan 2022
Response from Manager on 17 Jan,2022
Thank your for your review. We are so glad you enjoyed your experience with us. You ara always welcome in our hotel!

8/10 Good

Deepak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

8/10 Good

Ana

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

LEONARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Manager on 27 Dec,2021
Thank you for your comment. We are glad you enjoyed your experience with us. We really hope to see you soon

10/10 Excellent

Jairo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the colonial feel of this hotel. The staff at the hotel were nice and helpful. I enjoyed the breakfast and rooftop pool. Would recommend this to couples or small groups.
Stayed 4 nights in Dec 2021
Response from Manager on 20 Dec,2021
Thank for your review. We are very glad you enjoyed your experience with us. You are always welcome in our hotel

10/10 Excellent

Susan

Stayed 1 night in Dec 2021
Response from Manager on 17 Dec,2021
Muchas gracias por habernos escogido. Nos alegra que le haya gustado su experiencia con nosotros. Esta siempre la bienvenida en nuestro hotel

10/10 Excellent

Virginia Boak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

eileen

Stayed 1 night in Dec 2021

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, great theme hotel, courteous staff
Stayed 2 nights in Nov 2021
Response from Manager on 20 Nov,2021
Thank you for your review. We are very glad you enjoyed your experience with us. We really hope to welcome you again!

10/10 Excellent

Armelle M.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old style boutique hotel, great pool on roof top. Very well located, in walking distance to all the sites and great restaurants. We had an Executive room, very spacious, high ceiling..totally worth the upgrade. Very friendly staff. Tatiana and Ali were wonderful, very helpful. Could not have been nicer. Highly recommend it.
Stayed 2 nights in Nov 2021
Response from The passion staff on 16 Nov,2021
Dear Ms Flood Thanks for coming and sharing with us your experience at the hotel. It was pleasure hosting you,see you next time.

10/10 Excellent

Brian, Fountain Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! It’s close to many dining options and many other things to do. The executive room was roomy and spacious! The hotels in the walled city usually have issues with hot water, but this hotel has really hot water! I had an awesome stay!!!
Stayed 2 nights in Oct 2021
Response from Anthony on 30 Oct,2021
Thank you for your review. We are glad you enjoyed your experience with us! You are always welcome in La Passion By Masaya.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, attentive and informative. They gave great suggestions of things to see/do and were extremely helpful in setting up tours/activities for us.
Stayed 2 nights in Aug 2021
Response from The passion staff on 17 Aug,2021
Thanks for coming and sharing your experience with us, it was a pleasure hosting you! We hope see you next time.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom shower was open to the outside, wit h vines hanging over the shower ! The room itself was rustic/ posh, and had 15 foot ceilings! Great air conditioning also. The manager’s were very helpful also.
Stayed 3 nights in Jul 2021
Response from Anthony on 31 Jul,2021
Thank for your review. We are glad you enjoyed your experience with us. You are always welcome in our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend La Passion hotel. All the staff were incredibly helpful and kind. Tatiana and Ali went above and beyond in making sure my stay was comfortable and made me feel so welcome. The cleaning staff is excellent as well. This hotel was beautiful, I loved simply spending time in their large comfy chairs, lounging by the pristine pool with the exceptional view, and I love how convenient the location was. This was already a great hotel at but the staff made it outstanding. Highly recommend
Stayed 4 nights in Jul 2021
Response from Anthony on 31 Jul,2021
Thank for your review. We are glad you enjoyed your experience with us and that the staff made a positive impact on your stay. You are always welcome in ou hotel

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Old city rules
The hotel was amazing! However, you cannot have visitors, traveling and meeting new friends is part of the experience. The room was amazing and the food for breakfast was awesome.
Stayed 5 nights in May 2021

2/10 Terrible

Verified traveller

Stayed 7 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just beautiful!!
Just what we needed! Small and quiet boutique hotel with lots of attention to detail. The staff was extremely courteous and eager to assist with all our needs. The rooftop area has an amazing view and the pool has a great size for what you can usually find in this kind of hotel. Five stars all around!
Stayed 2 nights in Feb 2021
Response from Anthony on 23 Feb,2021
Thank you for your review! We are glad you enjoyed your stay with us. We hope to see you soon in our hotel!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awsome place!
Awsome place and staff. Will go back!
Stayed 7 nights in Dec 2020
Response from Anthony on 26 Jan,2021
Hello Peter, thank you for your review! We are glad you enjoyed your stay with us. You are always welcome in La Passion by Masaya.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Anthony on 19 Jan,2021
Estimado Luis, nos alegra que te haya gustado tu estadia con nosotros. Siempre seras bienvenido en nuestro hotel La Passion.

10/10 Excellent

Claudio

Stayed 1 night in Dec 2020
Response from Anthony on 12 Jan,2021
Estimado cliente, nos encanta que les haya gustado su estadia con nosotros. Esperamos verlos pronto a La Passion.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jun 2020

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific property and friendly staff. Convenient area
Stayed 4 nights in Mar 2020

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel La Passion, excellent stay!!!!
Hotel was EXCELLENT!!! From the moment you check in to the check out, everything was perfect. Outstanding service, superb installations / decoration and food service. Will return for sure....
Stayed 4 nights in Feb 2020
Response from La Passion Hotel on 13 Feb,2020
Muchísimas gracias sr Pedro, Fue un verdadero placer acogerlos en nuestro hotel y hacer de su estadia una grata experiencia. Esperamos sinceramente recibir su visita en un futuro cercano.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ladies at the desk were great, excellent English and great recommendations for bars and restaurants! Room was clean and outdoor shower feature was really nice. Great location. No minibar but there was a 24 hour grocery store a 2 minute walk. Highly recommended ❤️!
Stayed 6 nights in Jan 2020
Response from La Passion Hotel on 31 Jan,2020
Thank you very much for sharing your experience. It was a pleasure for us your visit. We hope to host you in the near future

10/10 Excellent

Adam, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot in the middle of old town Cartagena. Easy walking access to a ton of good bars and restaurants. Very spacious room with full bath. Didn't really spend any time at the pool but it looked lovely as well. Highly recommend.
Stayed 2 nights in Jan 2020
Response from La Passion Hotel on 31 Jan,2020
Thank you very much for sharing your experience. It was a pleasure for us your visit. We hope to host you in the near future

10/10 Excellent

Emily, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here!! All of the staff was incredibly helpful and welcoming. The hotel itself is super charming with beautiful plants, unique rooms, and a quiet relaxing rooftop pool. The location was close to everything too. We'd definitely recommend La Passion to anyone.
Stayed 4 nights in Jan 2020
Response from La Passion Hotel on 31 Jan,2020
Thank you very much for sharing your experience. It was a pleasure for us your visit. We hope to host you in the near future

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! The building and rooms are gorgeous and staff is so helpful. They really did everything to make sure we had a great stay and helped in every single way. We even tried to extend our stay because we love it so much. We can’t wait to go back.
Stayed 1 night in Nov 2019
Response from La Passion Hotel on 13 Jan,2020
Thank you very much for such a great feedback. It will be a pleasure to host you again.

6/10 Okay

serkan, florida

Travelled with group
Liked: Cleanliness, staff & service
place is nice but property could use some improvements our shower drain didnt properly
Stayed 3 nights in Aug 2019
Response from Direction on 9 Nov,2019
Dear Serkan, Thank you so much for sharing your experience with us. We'll take into account your complain to improve our service. It would be a pleasure to host you at a next visit to Cartagena de Indias

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Direction on 13 Sept,2019
Muchas gracias por calificarnos. Esperamos poder atenderle en una próxima oportunidad,

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from La Passion Hotel on 13 Jul,2019
Thank you very much for giving us an excellent score. You're always welcome to the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
This place was gorgeous, loved the historic aspect, the breakfast and roof top pool. The bed was comfy and it was quiet, staff was great!
Stayed 1 night in Apr 2019
Response from La Passion Hotel on 13 Jul,2019
Thank you very much for giving us an excellent score. We sincerely hope to host you at a next time.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was AMAZING! Every inch of the place was stunningly beautiful and unique. The staff were wonderful, the location was perfect, and rooms were very comfortable! If I had to complain about one thing, I would say that the beds were a bit hard for my liking. To be fair though, I had the same problem in every hotel we stayed at in Colombia, so maybe that's just a cultural preference? Either way, i wouldn't hesitate to recommend this hotel to anyone who travels to Cartegena!
Stayed 2 nights in May 2019
Response from La Passion Hotel on 13 Jul,2019
Thank you very much for letting us know your experience. It was a pleasure for us to host and help you. We sincerely hope to see you at a next time.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beauty and historic atmosphere of the hotel as it is located in the historic part of the city. Amazing shops and restaurants within walking distance. Very safe.
Stayed 1 night in Mar 2019

10/10 Excellent

Marco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los empleados en la recepción fueron particularmente amables et atentos a nuestras pedidas
Stayed 2 nights in Feb 2019

8/10 Good

Celedonio von

Liked: Cleanliness, staff & service, room comfort
It is good and well located, but i was expecting a bit more.
Stayed 2 nights in Feb 2019