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Reviews of Days Inn by Wyndham Cartersville

2 out of 5
Days Inn by Wyndham Cartersville
5618 Hwy 20 Southeast, I-75 & Hwy 20 Exit 290, Cartersville, GA

Reviews

6.4
Rating 10 - Excellent. 24 out of 155 reviews" "
Rating 8 - Good. 37 out of 155 reviews" "
Rating 6 - Okay. 49 out of 155 reviews" "
Rating 4 - Poor. 29 out of 155 reviews" "
Rating 2 - Terrible. 16 out of 155 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
This is an old property in great need of updates. The furniture is old, the mattresses are old, the pillows are bad. The shower was gross and the shower head drips so the tub was wet and smalled bad. The people are extremely nice but simply not worth the cost.
Stayed 1 night in May 2024

2/10 Terrible

Katherine

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We received a call the day of that we were supposed to check in saying it had water damage, moved to another room. Only to finally check in and be given a room with roaches, burn holes and marks every where, sex stains on the duvet covers, as well as the most atrocious smoke smell as soon as you opened the door. We left immediately and had to book somewhere else at 3 o'clock in the morning.
Stayed 3 nights in May 2024
Response from Manager on 13 May,2024
Dear guest,We are very sorry for any inconvenience you may had .

2/10 Terrible

Lynsie

Disliked: Cleanliness, staff & service, property conditions & facilities
The showerhead did not work so we could not shower. They did not offer any type of refund or discount and accused us of stealing towels upon checkout.
Stayed 1 night in Apr 2024
Response from Manager on 27 Apr,2024
Dear guest,Thank you for your recent stay and I am sorry that we did not offer the late check out(3.00PM) and we got complain about the shower head. you know what is the truth.If we talk about the accusation of stealing towels we can send you the video footage.So the bad review is acceptable for this kind of incidence. Once again thank you so much.

8/10 Good

Felisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice inn off the freeway. 4 minutes from where Im working. My hotel was very clean everyday of my stay. I was able to wash and dry my laundry with the accessible washer and dryer on the premisses. The lobby attendant will give you quarters for cash if needed. No pesky bugs crawling around. There is also free light breakfast from 6am-9am, free cable, cracker barrel across the street for breakfast, lunch, and supper. I enjoyed my 7 day stay here. Thanks
Stayed 7 nights in Feb 2024
Response from Manager on 8 Mar,2024
Dear guest,Thank you so much for your recent stay.We are glad that you enjoyed our facility.We will be happy too to serve you in future.Once again thank you and see you next time.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Room was very quiet. Could not hear the guests next door. Coffee maker was great. Easy quick drive to The Waffle House. Great location and price. Bed was very comfortable.
Stayed 1 night in Feb 2024
Response from Manager on 3 Feb,2024
Dear guest,Thank you so much for your recent stay and feedback.

2/10 Terrible

Holly

Stayed 1 night in Nov 2023
Response from Manager on 3 Feb,2024
Dear guest,Thank you so much for your stay and really sorry that it was not up to the mark.

8/10 Good

Cassy

Liked: Cleanliness, staff & service, property conditions & facilities
was very pleased with my stay,
Stayed 2 nights in Aug 2023
Response from Manager on 7 Sept,2023
Dear guest,Thank you so much for your recent stay and giving feedback about your pleasant experience

8/10 Good

MICHELE

Liked: Cleanliness, staff & service
This is an older property, but it is well kept and very clean. Very convenient location for a traveler. Fuel and restaurants nearby.
Stayed 1 night in Aug 2023
Response from Manager on 9 Aug,2023
Dear Guest,Thank you so much for your recent stay and survey.It is our hope that we will see you in future too.

6/10 Okay

Dawn

Disliked: Cleanliness
I was not told of extra fees for my dog..breakfast was coffee and yogurt..and room was dirty
Stayed 1 night in Jun 2023
Response from Manager on 3 Jul,2023
Dear guest,Thank you for your recent stay and really sorry that Expedia did not inform you about the pet fees.Please accept my apology for any inconvenience you may had during your stay.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room wasn’t as advertised at all. Not sure if that’s hotel.come fault or days in. Everything was really old. It was clean but not great. Behind beds and corners were not clean. Mattress had stains. Bug on towel. Will not stay again. Late night front desk guy was very nice. That’s about the only good thing.
Stayed 1 night in Jun 2023
Response from Manager on 3 Jul,2023
Dear guest,Thank you for your recent stay and really sorry that it was not up to the mark.

2/10 Terrible

Joseph

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
It was awful it was dirty there weee bugs everywhere
Stayed 1 night in Jan 2023
Response from Manager on 26 Jan,2023
Dear guest,Thank you for your recent stay.I am sorry that it was not up to the mark.

6/10 Okay

leslie

Travelled with family and small children, Travelled with group
Disliked: Amenities, property conditions & facilities
Roaches were a problem and maintenance looks like it was done by an amateur or child.
Response from Manager on 29 Dec,2022
Dear guest,Thank you so much for your stay and sorry that it was not up to the mark.

10/10 Excellent

Ting-An

Stayed 1 night in Dec 2022

10/10 Excellent

YOLANDA

Stayed 1 night in Nov 2022

2/10 Terrible

Sherry

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It started with the keys not working then the fire alarm broken. Their idea of fixing was to have a girl come in and climb up on table with bare feet and pull it out so no fire alarm. Then there were dead spiders and dirt behind the bathroom door and it was very noisy. The only good thing was it was inexpensive but should not even be listed on Expedia.
Stayed 1 night in Oct 2022
Response from Manager on 17 Oct,2022
Dear guest,Thank you and sorry it was not up to the mark.

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities, room comfort
I had to be moved to 3 different rooms. TV was screwy in the first room. Second room the fridge wasn’t working. Finally the third room was ok except there was no shampoo. Just conditioner. Also no coffee cups.
Stayed 2 nights in Oct 2022
Response from Manager on 17 Oct,2022
Dear guest,Thank you for your stay and sorry that it was not up to the mark.

4/10 Poor

Dave

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Ordered a room through Expedia with two king beds but when we got a room it was two queen beds and they stated they don’t have rooms with two king beds. Room had a musty smell in it. The continental breakfast they offer it was a big joke barely any food out and had rolls the size of a golf ball prepackaged hardly anything there to eat so don’t expect to eat much at this place it was a joke.
Stayed 1 night in Oct 2022
Response from Manager on 17 Oct,2022
Dear guest,Thank you and sorry that it was not up to the mark.

8/10 Good

LOYD, Rock Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room that I was in was clean and pleasant. Most things were operational, but the clock/radio was not. I had some business to check on the internet; the free WIFI provided would not stay connected more than 2-3 minutes. I used my cell as a hotspot or this would have been a huge inconvenience.
Stayed 1 night in Sep 2022
Response from Manager on 23 Sept,2022
Dear guest,Thank you for your recent stay

6/10 Okay

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and property were about what I would've expected, but apparently renovations were being done and part of the parking lot was occupied by boxed up toilets. Also, I made the reservation with a request for two king sized beds. When we arrived, our room had two double beds which were each barely full/queen sized. Not terrible, but not great either.
Stayed 2 nights in Sep 2022
Response from Manager on 20 Sept,2022
Dear guest,Thank you for your recent stay and sorry for the inconvenience you may had during our renovation process.Please know that we never had 2 king size bed in our bedroom. It's either 1 king size bed or 2 full size beds in 1 room. Any way sorry for the confusion.

10/10 Excellent

DeAnna S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean, easy access to interstate 75 and close to most all shopping and places to eat. The staff was great and helpful. We are from Florida and this is just about the half way point to our destinationWould stay here again on our way thru. , very confident and for the price a good bargain.
Stayed 1 night in Sep 2022
Response from Manager on 8 Sept,2022
Dear guest,Thank you so much for your stay and we would be glad to serve you in future too.

10/10 Excellent

jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Places to eat are in walking distance. Shopping is just a few miles down the road.
Stayed 1 night in Aug 2022
Response from Manager on 16 Aug,2022
Dear guest, Thank you so much for your recent stay and 5 stars feedback.

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Manager Days inn on 26 Jul,2022
Dear guest, Thank you so much for your recent stay and 10 out of 10 feedback.

6/10 Okay

Troy

Business traveller
This place is not worth what you pay.
The only good thing about this hotel is it is close to the highway. This is also a bad thing as I noticed lots of transient folk driving through the lot .I didnt feel comfortable leaving my belongings in my vehichle. I moved all of my stuff into the room just in case someone decided to break into my vehicle
Stayed 1 night in Jun 2022
Response from Manager on 25 Jun,2022
Dear guest, Thank you for your stay. Please assure that this is the safest place in this area, and we never had any bad experience. We have good lights and cameras everywhere. Thank you again for your stay and hope to see you in future without any fear.

8/10 Good

May

Stayed 1 night in Jun 2022
Response from Manager on 14 Jun,2022
Dear guest, Thank you so much for your recent stay and feedback. We would be glad to serve you in future too.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great gem for an emergency stop
This was an emergency stay, so it was great that the staff was so friendly and accommodating.
Stayed 1 night in May 2022
Response from Manager Days inn on 19 May,2022
Dear guest, Thank you for your recent stay and really glad that you found it up to the mark.

8/10 Good

Alesia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The jacuzzi was not working, but I was refunded the difference in price.
Stayed 1 night in Apr 2022
Response from Manager on 14 Apr,2022
Dear guest, Thank you so much for being so understanding and really sorry for the jacuzzi hot tub.

10/10 Excellent

ben d

Stayed 1 night in Apr 2022
Response from Manager on 5 Apr,2022
Dear guest, Thank you so much for your stay and survey.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad. Back lot parking is very dark and not safe. Rooms don’t seem secure and safe either.
Stayed 1 night in Feb 2022
Response from Manager on 22 Feb,2022
Dear guest, Thank you for your recent stay. Please know that I never had complained about dark because I have lights in my parking lot every where(back side and front side). I am sorry that it was dark even if the lights were on.

6/10 Okay

Dennis

Liked: Staff & service
Stayed 1 night in Dec 2021
Response from Manager on 1 Jan,2022
Dear guest, Thank you for your recent stay.

4/10 Poor

Grace

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The table in the room was dirty and sticky. The refrigerator had old food in it and was dirty. The outside staircase was e even and I tripped. Bed was ok.
Stayed 1 night in Dec 2021
Response from Manager on 29 Dec,2021
Dear guest, Thank you for your recent stay and really sorry that it was not up to the mark.

6/10 Okay

DeAnna S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was older, but clean and easy access to hwy 75
Stayed 1 night in Dec 2021
Response from Manager on 26 Dec,2021
Dear guest, Thank you for your recent stay. Have a happy new year.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away!
This was a horrible motel. Way over priced. Room was dirty. Stain on the sheet of one bed. Pillow cases were yellowed. Bathroom hadn't been cleaned. Large glob of hair in bathtub and not like 1 or 2 hairs. Old used soap and shampoo pouch left in shower. One of the worst places we have ever stayed.
Stayed 1 night in Dec 2021
Response from Manager on 6 Dec,2021
Thank you for giving us real hard time. Guest like you teach us so many things. This kind of review was expected after police came to evacuate the room. Thank you.

4/10 Poor

Walter

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Messed up toom
The room had a ban smell to it and the sink would not drain I told the night cleark and he said nothing so I took it as he will do his job and get it fix I also told he to email when he get it done and I will till you this I will not stay here again and you need to give me refund because the way the room was. You need to call are email me thank you!!!!!!
Stayed 1 night in Nov 2021
Response from Manager Days inn on 29 Nov,2021
Dear guest, Thank you for your stay and really sorry for the bad experience. we tried to call you but never get in touch with you.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good stay just need to fix satellite
The tv satellite didn’t work the whole time so couldn’t watch tv with out it keep going in and out. Very aggravating
Stayed 4 nights in Oct 2021
Response from Manager Days inn on 14 Oct,2021
Dear guest, Thank you for your recent stay and really very sorry for the TV Satellite.

6/10 Okay

Clinton

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2021
Response from Manager Days Inn Cartersville on 8 Aug,2021
Dear guest, Thank you for your recent stay and survey

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the stay very nice clean property
Stayed 2 nights in Jul 2021
Response from Manager Days Inn Cartersville on 26 Jul,2021
Dear Guest, Thank you for your recent stay and feedback. We will be glad to see you in future too.

6/10 Okay

Wendy

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Very nice and respectful staff, but it is not updated and could smell smoke in room
Stayed 1 night in Jul 2021
Response from Manager Days Inn Cartersville on 19 Jul,2021
Dear Guest, Thank you for your stay and feedback

8/10 Good

Phyllis

Travelled with family, Travelled with group
Liked: Staff & service, room comfort
Lack of cleaning of doors & door knobs
Door knobs dirty, bathroom & door to room needed cleaning, bedspreads had holds in them
Stayed 4 nights in Jul 2021
Response from Manager on 19 Jul,2021
Thank you for your recent stay. I will share your comments with my cleaning staff to take preventive actions.

2/10 Terrible

Carol

Stayed 2 nights in Jun 2021
Response from Manager on 19 Jul,2021
Thank you for your stay and sorry that it was not up to the mark.

10/10 Excellent

Melissa

Stayed 1 night in Jun 2021
Response from Manager on 21 Jun,2021
Dear guest, Thank you for your recent stay and feedback.

4/10 Poor

Allen

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No breakfast or coffee in the lobby
It says breakfast. They don't even have a coffee maker in the lobby and you get a single serving coffee cup in your bedroom that was filthy. The bed was comfortable but when we open the door the weatherstripping from the door fell on her head. We had a truck with a small trailer and we had to park across the street and Shoney's. It felt like it was a pretty safe area though
Stayed 1 night in Jun 2021
Response from Manager on 8 Jun,2021
Dear guest, Thank you for your recent stay and really very sorry for your inconvenience because of no breakfast. Please know that it is going to start from this Thursday.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Ga visit 5/20/21
When we checjed in we could not understand what he was saying. He was wearing a mask and had an accent. I paid for the room when I booked the room yet he needed my cc. Waiting to see if the charges are reversed. Upon entering the room, noticed that the tiles in front of the toliet was broken. Remote to TV didnt work most of the time. Room was never vaccumed during our stay. I did leave a bad review about this upon checking in. When I went to check out, the same guy, was very rude and wanted to know why i left bad review. He kept arguing with me so after I made sure we were checked out I left. We have always stayed here when we visited. No longer will be staying there.
Stayed 4 nights in May 2021
Response from Manager on 26 May,2021
Thank you for the recent stay and all I can sorry for the bad experience.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Budget friendly hotel
Hotel is fine if you're looking for a buget friendly hotel. They may be remodeling so give it a try.
Stayed 2 nights in May 2021
Response from Manager on 18 May,2021
Dear Guest, Thank you for your recent stay and suggestion

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy with our stay
good experience...restful night
Stayed 1 night in Apr 2021
Response from Manager Days Inn Cartersville on 9 Apr,2021
Dear guest, Thank you so much for your stay and sharing your experience.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Manager Days Inn Cartersville on 9 Apr,2021
Dear guest, Thank you for choosing Days inn By Wyndham Cartersville and sharing your experience.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Manager on 26 Feb,2021
Dear Guest, Thank you for your recent stay at Days inn By Wyndham Cartersville. We will see you in future too.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and good customer service. Will stay again.
Stayed 1 night in Feb 2021
Response from Manager Days Inn Cartersville on 18 Feb,2021
Dear Guest, Thank you for your recent stay and review. We will be glad to serve you in future too.

4/10 Poor

Nadine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A bit worn
This was an overnight stop on I75. The place was just run down and they need to take one room at a time and redo them.
Stayed 1 night in Feb 2021
Response from Manager on 9 Feb,2021
Dear guest Thank you for your recent stay and please accept my apologies for any inconvenience you may had during your stay.

6/10 Okay

Crystal

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The tv had a glitch on every channel
Stayed 2 nights in Jan 2021
Response from Manager Days Inn Cartersville on 21 Jan,2021
Dear Crystal, Thank You For you recent stay and I m really very sorry that it was not up to the mark.

6/10 Okay

Annette

Disliked: Cleanliness, property conditions & facilities
We have stayed here many times. The last couple of times we were not able to get a king size bed had to get two double bed room. The bathroom this time the knobs on the tub were loose, missing some wallpaper on wall in bathroom. Caulking in bathtub was coming up. The onlt reason we sray here is because its convenient to where we have to go
Stayed 9 nights in Jul 2020