Terrace/patio
Check availability

Reviews of Equi Palace & Spa

2.5 out of 5
Equi Palace & Spa
Bire Chouirf 26202, Berrechid

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 20 reviews" "
Rating 8 - Good. 6 out of 20 reviews" "
Rating 6 - Okay. 0 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 4 out of 20 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sylvain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coin de paradis isolé
Endroit isolé mais superbe! A bonne distance de l'aéroport mais le personnel a été hyper efficace pour nous organiser un transport aux aurores. Lieux magnifiques. Accueil chaleureux. Parfait pour une famille avec enfant qui a besoin de bouger. Animaux, terrains aménagés, jeux, tout y est.
Stayed 1 night in Feb 2024
Response from equipalace on 2 Mar,2024
Cher client,merci beaucoup pour votre sincérité,Ce fut un plaisir de vous avoir parmi nous, nous souhaitons avoir l'honneur de vous revoir une prochaine fois,

10/10 Excellent

Berangere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Equi Palace and Spa was one of the most pleasant I've had in a long time. Everything about Equi Palace was magical. The accommodations were great and the staff was extremely friendly. This is the perfect place for a family-friendly vacation. I loved every minute of it, to the point where I extended my stay. I was also traveling with my autistic son. The environment was so pleasant and peaceful that my son did not have a single tantrum during the time we were there, and that to me is priceless. I will definitely be visiting them again in the future and recommend them.
Response from equipalace on 6 Sept,2023
dear client, it was a pleasure to have you with us,and we look forward to welcoming you again,

8/10 Good

Sameer, New 2

Is good
Stayed 1 night in Aug 2023
Response from equipalace on 23 Aug,2023
dear client , thank you for your rating,

10/10 Excellent

Paul

Stayed 1 night in Jun 2023
Response from SOUKAYNA on 7 Jun,2023
merci pour votre réponse, nous apprécions vraiment que vous ayez été satisfait et que vous ayez aimé notre hôtel, et nous espérons vous avoir avec nous la prochaine fois

10/10 Excellent

Michele

Stayed 1 night in May 2023
Response from SOUKAYNA on 11 May,2023
Dear michele ,the team equipalace are thanking you for your rating, you are so adorbale you both and we hope to see you next time,best regards

8/10 Good

Annie

Stayed 3 nights in Mar 2023
Response from Equi Palace & SPA on 3 Apr,2023
thank you for your kindness it was a pleeasure to have you with us

2/10 Terrible

Dharmang

Travelled with family
Disliked: Cleanliness, staff & service
Very far from city, no food options around. You only have to rely on inhouse restaurant. Breakfast staff not available, had to wait 30 mins for a person to appear even though breakfast starts at 900 pm in the morning. Not a very convenient location if you dont have your own transport arrangement.
Response from SOUKAYNA on 6 Jan,2023
Valued customerwe respect your point of view and we are sorry if the waitress did not see you at the beginning but she was there before 9:00 am and the other customer confirmed it .thank you for your visit we will continue to improve to answer your expectations,

10/10 Excellent

Abid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Muhammad Hassen Raza

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Worst property ever. Unable to contact host telephonically as listed number is invalid. Pre-booked a 3-night stay but upon arrival the place was horrific and terrible. Host allocated me to a lower category room. Pictures online are deceiving. Upon check in I informed the host that I would like to check out the next morning as the place was disgusting. Host agreed to this and had indicated that she is willing to cancel the remaining 2 nights with full a refund if hotels.com agrees (as it was a non-cancellable booking). Hotels.com agreed the same night via text that I may receive a refund if the host responds to their email. Host then indicated that she had not yet received an email from hotels.com, but that she will respond in the coming days once received. Having all parties agree to the refund I departed the property the next morning. After a few days I had still not received a refund and I had gone back to the property, but the guard refused to grant me entry and stated that the host is not present. Hotels.com subsequently informed me that the host responded to the email after several requests and had refused to provide a refund. The host therefore lacks integrity. I highly recommend that you avoid this property as I perceive the host as a con and scam. I am a gold member of hotels.com as I have booked many times using this platform. Hence, I have seen many different properties over time, and this was my worst experience to date.
Stayed 3 nights in Sep 2022

10/10 Excellent

VENKATESH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and amazing experience. Eco friendly and quiet and relaxing. Only con is it is a bit in the outskirts.But if you want quietness and relaxation this is the place for you!
Stayed 1 night in Sep 2022
Response from SOUKAYNA on 13 Oct,2022
Thank you for choosing EQUIPALACE for your stay in Berrechid and it was a pleasure to have you with us.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquil setting in the countryside with great views from the upstairs rooms. Wonderful staff, gorgeous building, lots of horses, goats, chickens, cats. Plumbing in the room was a bit sketchy. The food was average but available at any time -- the breakfast staff even got up early so that we could eat before an early flight. We wished we could have stayed longer. They have shuttle service to and from the property.
Stayed 1 night in Sep 2022
Response from mihad on 21 Sept,2022
thank you for your honest review, we were glad to welcome you on our hotel,

10/10 Excellent

Balloul

Stayed 1 night in Aug 2023
Response from equipalace on 12 Aug,2023
merci beaucoup pour la note 10nous espérons vous avoir parmi nous une autre fois

2/10 Terrible

Estelle

Disliked: Property conditions & facilities
Stayed 7 nights in Jul 2023
Response from equipalace on 7 Aug,2023
Bonjour,nous espérons que notre message vous trouvera bien,merci de nous expliquer la raison pour laquelle vous avez donné la note 1

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from equipalace on 27 Jul,2023
thank you for this rate and we hope that you passed a wonderful stay , looking forward to have you next time

10/10 Excellent

sabrina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel endroit, on nous a offert une chambre plus grande que celle réservé. Accueil très agréable Attention, pour la cour de jeux pour enfants, ce qui était important pour nous, ne pas se fier aux photos. Trampoline très brisé, table de babyfoot bonne pour les poubelle. Glissade et balancoire en bon état. La piscine et spa était fermé
Response from SOUKAYNA on 22 Mar,2023
nous vous remercions pour votre point de vue et votre réclamation, nous prendrons cela en considération et ferons de notre mieux pour investir dans la qualité et améliorer notre maison d'hôtes,et pour le spa et la piscine, nous vous avons déjà dit avant de venir qu'ils sont fermés,à la fin ce fut un plaisir de vous avoir avec nous et nous espérons vous voir une autre fois dans le futur,meilleures salutation,

8/10 Good

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from SOUKAYNA on 22 Mar,2023
ce fut un plaisir de vous avoir avec nous et nous espérons vous voir une autre fois dans le futur,meilleures salutations,

8/10 Good

Franco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un’oasi a pochi km dall’aeroporto dì Casablanca
Scelto vicino all’aeroporto dì Casablanca per un volo di prima mattina si è rivelato una piacevole sorpresa, il posto è molto tranquillo e la camera spaziosa e curata. Il personale è efficiente e molto disponibile, cena al ristorante di ottima qualità. A differenza di altri Hotel Marocchini questo meriterebbe decisamente una stella in più.
Stayed 1 night in Jan 2023
Response from SOUKAYNA on 8 Jan,2023
Dear Client,we thank you for your kindness, it was a pleasure to have you among usand we are delighted that you enjoyed your stay at equipalace

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
booked 2 rooms, endless problems, higher price for
Expensive for what's offered, no hot water in the Jacuzzi, some of the workers/staff are rude and lying. We booked the royal suite, the staff only knew that we had a booking but not which room and not if we had booked it with breakfast, the place has some animals which is sweet, but the taking care of the things around is very bad, old things, broken here and there, the tv satellite channels didn't work. we didn't get help with it either, mostly noone at the reception and in the middle of nowhere. i don't really recommend it as a hotel at all, just for the coffe maybe. Horses and animals are suffering from malnutrition, which is weird becaue the owner is a horse riding champion. The beds were also dirty and had bread crumbs and hairs sadly. The chimney wasn't working either. No heating in the cold of this remote place /village. Also pillows have not been washed it seems
Stayed 1 night in Nov 2022
Response from SOUKAYNA on 30 Nov,2022
tout d'abord nous respectons votre avis mais vous ne dites pas la vérité en arrivant nous avons demandé si c'est avec le petit déjeuner ou pas car c'est un peu bizarre d'avoir la suite avec le prix que vous avez c'est un peu difficile de parler du prix car la suite coute 1500 dh et vous l'avez avec 684.29alors vous avez dit qu'il n'y avait pas d'eau chaude dans le jacuzzi mais si vous demandez qu'il soit préparé, vous l'avez trouvé avec de l'eau chaude bien sûrEnfin je ne pense pas que vos gentils parents aient le même point de vue et merci.

8/10 Good

Foued

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'endroit est vraiment reposant, le personnel très gentil et serviable. On a beaucoup aimé le style de l'hotel aussi. Le seul point à améliorer c'est la mise en place d'un paneau lumineux à l'entrée pour ceux qui arrive tard la nuit car l'accès n'été pas facile à localiser.
Stayed 1 night in Nov 2022
Response from SOUKAYNA on 23 Nov,2022
Merci beaucoup pour votre gentil commentaire, vous êtes un super client.et nous tiendrons compte de votre observation,ce fut un honneur de vous avoir avec nous,

10/10 Excellent

Ilona

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist ein kleines Paradies im "Nirgendwo", etwas abseits vom Trubel und daher sehr ruhig und erholsam. Wer unabhängig sein möchte benötigt ein Auto. Das Hotel ist sehr schön gestaltet, alles im original marokkanischen Design, wirklich sehr schön. Der Garten mit Pool ist eine Oase, sehr gepflegt. Das Personal ist sehr freundlich und hilfsbereit, man fühlt sich eher zu Besuch als im Hotel. Wer Tiere liebt, findet hier viele Katzen, Hühner, Pferde, Esel und Ponys. Das Frühstück war marokkanisch , jeweils frisch und liebevoll zubereitet! Man konnte auch sonst im Hotel essen, sehr leckere Tajine. Alles in Allem sehr empfehlenswert. Im Bad wären einige Haken zum Aufhängen der Handtücher schön gewesen und ein paar Kleiderbügel, aber es ging auch so. Schön wäre auch ein Hotel Hinweisschild an der Strasse, es war etwas schwierig das Hotel im Dunkeln zu finden. Das sind nur Empfehlungen. Wir werden uns immer an diese schönen Tage im Eqiu Palace erinnern - Danke für die Gastfreundschaft
Response from SOUKAYNA on 7 Nov,2022
ce fut vraiment un plaisir de rencontrer un client aussi merveilleux que vous qui apprécie la nature et l'effort que nous avons fait,Nous espérons vous avoir à l'avenir et nous vous envoyons beaucoup d'amour.