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Reviews of Kenzi Sidi Maarouf Hotel

4 out of 5
Kenzi Sidi Maarouf Hotel
Lotissement Mandarouna 300, Sidi Maarouf, Casablanca

Reviews

8.4

Very good

Rating 10 - Excellent. 168 out of 374 reviews" "
Rating 8 - Good. 132 out of 374 reviews" "
Rating 6 - Okay. 37 out of 374 reviews" "
Rating 4 - Poor. 19 out of 374 reviews" "
Rating 2 - Terrible. 18 out of 374 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shamim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Now the 3rd time I’ve stayed as genuinely have a great time whenever I’m there and the staff are exceptional
Stayed 3 nights in Mar 2024
Response from Radouane ASFARI Directeur Général on 2 Apr,2024
Dear Shamim,Thank you for your review.It brings us immense pleasure to know that you've enjoyed your stay with us for the third time, and that our commitment to maintaining a high standard of cleanliness and hotel condition has met your expectations. Our team is delighted to receive such commendation for their exceptional service; they continuously strive to ensure our guests feel well taken care of throughout their stay. Moreover, we are thrilled to hear you found our room amenities to be satisfactory. We endeavor to provide a comfortable and convenient experience for all our guests, and it is rewarding to know we have succeeded in this regard for you.We look forward to welcoming you again. Best regards,Radouane ASFARI Directeur Général

10/10 Excellent

Mikaela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really helpful and the room was extremely clean! Beautiful hotel. The only downside it is not walkable and far from the tourist areas, overall very amazing hotel !
Stayed 2 nights in Mar 2024
Response from Radouane ASFARI Directeur Général on 14 Mar,2024
Dear Mikaela,We thank you for taking the time to share your feedback.We're thrilled to hear you found our staff helpful and your room to be extremely clean, reflecting our commitment to providing a comfortable and spotless environment for our guests. Our team takes great pride in maintaining a high standard of cleanliness and guest service, which is appreciated in your kind words. While we understand our location may not be in close proximity to tourist attractions, we are glad to offer amenities like proximity to the airport, tramway access, and nearby golf courses for an enjoyable stay.We do hope that we have the pleasure of welcoming you back in the future. Kindest regards,Radouane ASFARI Directeur Général

10/10 Excellent

Mr Shamim Haider-Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and hotel couldn’t be more pleasant. Genuinely a really nice place to stay and easy to access amenities in the area too
Stayed 3 nights in Mar 2024
Response from Radouane ASFARI Directeur Général on 11 Mar,2024
Dear Shamim,We thank you for taking the time to review your recent visit.It is always a pleasure to receive positive feedback from our guests and we are glad that our location was ideal for you.We would love to have you return in the future.All the best,Radouane ASFARI Directeur Général

8/10 Good

Shamim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk as usual have been an absolute pleasure and welcoming as always! 2nd time there and didn’t disappoint!
Stayed 7 nights in Mar 2024
Response from Radouane ASFARI Directeur Général on 11 Mar,2024
Dear Shamim,Thank you very much for this kind review.We're thrilled to hear that our front desk team continues to provide a warm and welcoming atmosphere for our guests. It's wonderful that you found our hotel to maintain its high standards of condition and service during your second stay with us. We also appreciate your positive feedback on the room amenities and cleanliness, and we are proud to offer a range of conveniences such as free Wi-Fi, access to our fitness room, and the panoramic city views from our rooms. While you've rated room cleanliness at 80%, we're committed to excellence and will take note of your feedback to ensure that our high standards are consistently met in all aspects of our guest experience.We look forward to welcoming you back. Best wishes,Radouane ASFARI Directeur Général

8/10 Good

Shamim

Stayed 3 nights in Feb 2024
Response from Radouane ASFARI Directeur Général on 21 Mar,2024
عزيزي السيد/ Shamim:نشكرك على تقييمك الإيجابي ونرجو أن تكون قد استمتعت بالإقامة لدينا على أكمل وجه ونحن سعداء لأن الخدمة التي نقدمها في Kenzi Sidi Maarouf Hotel, الدار البيضاء قد نالت رضاك ونتشوق من الآن لزيارتك القادمة ونعدك بتجربة إقامة متميزة في كل مرة.مع خالص تحياتي وشكري.Radouane ASFARI Directeur Général

2/10 Terrible

James

Stayed 4 nights in Jan 2024
Response from Radouane ASFARI Directeur Général on 10 Feb,2024
Cher James,Nous prenons bien note de votre commentaire.Nous sommes désolés que les prestations durant votre séjour n'aient pas été à la hauteur de vos attentes.Votre satisfaction reste notre objectif premier. N'hésitez pas à nous faire part durant votre séjour de vos remarques afin que nous puissions intervenir au plus vite et au mieux.Bien cordialement,Radouane ASFARI Directeur Général

10/10 Excellent

Tasneem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this property. They had buffet for breakfast which I had to pay extra for; it had various options and was delicious. The staff (Khaled and Loubna) were amazing people and answered all my questions I had about the city/neighborhood. However, this property was sort of far from tourist attractions so I had to take a cab or the tram. It was okay to me to take transportation which allowed me explore the city more and socialize with people. Highly recommend this property!
Stayed 3 nights in Dec 2023
Response from Radouane ASFARI Directeur Général on 16 Jan,2024
Dear Tasneem, Thank you for leaving us this review of your recent stay.We're thrilled to hear that our breakfast buffet offered a tasty start to your day and appreciate your kind words about our staff members, Khaled and Loubna, who strive to provide helpful information to enhance our guests' stays. While our location is a bit removed from touristic sites, we're glad that the proximity to tram and cab services afforded you the chance to explore Casablanca and engage with the local community.We look forward to welcoming you back in the future.Best regards,Radouane ASFARI Directeur Général

10/10 Excellent

Nicolas

Stayed 4 nights in Nov 2023
Response from GM on 13 Dec,2023
Cher Monsieur Nicolas, Je tiens à vous remercier d avoir pris de temps pour partager votre commentaire, vraiment ravi que vous avez apprécié votre séjour au Kenzi Sidi Maarouf. Au plaisir de vous recevoir à nouveau parmi nous. Meilleures salutations Direction de l hôtel

10/10 Excellent

Youssef

Stayed 6 nights in Nov 2023
Response from DG on 20 Dec,2023
Bonjour,Je tiens à vous remercier de votre note encourageante.Au plaisir de vous accueillir une nouvelle fois au Kenzi Sidi MaaroufSalutations

6/10 Okay

Sofie Seime

Stayed 3 nights in Nov 2023
Response from DIRECTION on 20 Nov,2023
Bonjour Madame SEIME,Je tiens à vous remercier de votre commentaire et ravi de savoir que vous avez apprécie votre séjour au Kenzi Sidi Maarouf.Au plaisir de vous accueillir une nouvelle fois parmi nous.SalutationsDirection de l hôtel

10/10 Excellent

Rada

Stayed 2 nights in Nov 2023
Response from DIRECTION on 20 Nov,2023
Bonjour Monsieur REDA,Je tiens à vous remercier de votre commentaire et je ravi de voir que vous avez apprécié votre séjour au Kenzi Sidi Maarouf.Au plaisir de vous accueillir parmi nous.Bien à vousDirection de l hôtel

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, thank you.
Stayed 2 nights in Oct 2023
Response from DIRECTION on 2 Nov,2023
Dear Timothy,I would like to thank you for your comment and delighted to know that you enjoyed your stay at Kenzi Sidi Maarouf.We look forward to seeing you again with us.Greetings

8/10 Good

Eija

Stayed 5 nights in Oct 2023
Response from DIRECTION on 2 Nov,2023
Cher Client,Je tiens à vous remercier de votre note et j espère vous recevoir une autre fois au Kenzi Sidi Maarouf.Meilleures salutationsDirection de l hôtel

8/10 Good

Abdellatif

Stayed 2 nights in Oct 2023
Response from DIRECTION on 20 Nov,2023
Bonjour Monsieur ABDELLATIF,Je tiens à vous remercier de votre commentaire et ravi de savoir que vous avez apprécie votre séjour au Kenzi Sidi Maarouf.Au plaisir de vous accueillir une nouvelle fois parmi nous.SalutationsDirection de l hôtel

10/10 Excellent

Carol

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We tripped around Morocco for 4 weeks and this hotel had the best breakfast,lunch,room(with 2 balconies-Room 501),bathroom and bed out of all the hotels we stayed in! We were on a premium tour. However we did have to wait until 10 pm for our extra bed to be delivered! This is a great place to stay!
Stayed 1 night in Oct 2023
Response from GM on 25 Oct,2023
Dear CAROL, I would like to thank you for your comment and I am delighted that you enjoyed your stay at Kenzi Sidi Maarouf. Looking forward to welcoming you again. Best regards Hotel management

8/10 Good

Rosalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel we have stayed in Morocco. We stayed in Fes and Chefchaouen before two night stay here. The best room layout except for the glass enclosing at toilet area. The breakfast is perfect as well as the team serving there. Reception was fine but they made a mistake in charging us the tax but later on we were refunded. When selecting the hotel it says on the pool photo that its open until 11 pm but it was only the dining area so on our first day we missed it as we arrived nearly 6pm and only learned it when we got up the roof top pool with out swimsuit on. I also had hammam and relaxing massage package. It’s good that they are open until 9pm. The Hamam was amazing! Sanaa was great in Hamam but not so good with the massage, it was very light pressure and her nails were not cut so somehow it scratches my skin not painful though. We love their bed and linen that we bought a set! Thanks to the receptionist who helped us get it done with their laundry department. On our second day we also were not able to enjoy the pool. We got in at 2 pm on a Friday but we were not aware that they will not have any service because it was prayer time. So there was no one there and we dont have any towels. There was also no day bed to use because the deck was arranged as dining not for pool use :( we were disappointed and the main reason we selected this hotel is to use the pool. It was also very hot time but their pool was so cold. Overall good hotel in good location
Stayed 2 nights in Sep 2023
Response from GM on 17 Oct,2023
Dear ROSALIE,I would like to thank you for your comment and I am delighted that you enjoyed your stay at the hotel.We look forward to welcoming you once again to Kenzi Sidi MaaroufGreetingsHotel Management

4/10 Poor

Marcin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not 4 star hotel
Location of the hotel is great, there is carefour supermarket nearly and pharmacy and tram stop so you can go easily to town centre. Breakfast very tasty and lot of option. Rooms very dirty I was on 4th floor and I found cockroaches in the toilet, my friend was on 3th floor and he have bed bugs as he has lot of tiny bites on his body. Carpets in the room appealing very dirty and they should be change 20 years ago stains all over the carpets. This is definitely not 4 star hotel.
Stayed 12 nights in Sep 2023
Response from DG on 17 Oct,2023
Dear M MARCIN I would like to thank you for your comment and I am delighted that you enjoyed the breakfast buffet, however for the rooms we are in the process of changing the carpets and I would like to assure you that the hotel is clean and that it has been audited recently by an international organization (CRISTAL INTERNATIONNAL) and we have the RoomCheck certificate.I hope to welcome you again at Kenzi Sidi Maarouf Best Regards Hôtel Management

8/10 Good

Carol

Travelled with family
Liked: Amenities
The room was great although the air con was set on hot only. Had to open the windows! Breakfast was 10/10 or even better! A fabulous and very complete spread! As good as the Rex in Saigon!
Stayed 1 night in Sep 2023
Response from GM on 17 Oct,2023
Dear CAROL,I would like to thank you for your comment and I am delighted that you enjoyed the breakfast buffet.I hope to welcome you again at Kenzi Sidi MaaroufBest Regards Hôtel Management

8/10 Good

Sachin

Liked: Cleanliness, amenities, property conditions & facilities
Nice location, decent breakfast, clean and spacious room.
Stayed 4 nights in Sep 2023
Response from GM on 8 Sept,2023
Dear SACHIN, I would like to thank you for your comment and I am delighted that you enjoyed your stay at Kenzi Sidi Maarouf.Looking forward to welcoming you again among us. Best regards Hotel management

8/10 Good

Giulio

Stayed 3 nights in Aug 2023
Response from DIRECTION on 8 Sept,2023
Cher Giulio,Je tiens à vous remercier de votre commentaire et j espère vous accueillir une nouvelle fois au Kenzi Sidi Maarouf.Meilleures salutationsDirection hôtel

10/10 Excellent

Yousuf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel. Fully maintained well and very clean. Exceeded expectations.
Stayed 1 night in Aug 2023
Response from DIRECTION on 24 Aug,2023
Dear YOUSUF, I would like to thank you for your comment and I am delighted that you enjoyed your stay at Kenzi Sidi Maarouf. Looking forward to welcoming you again among us. Best regards Hotel managemen

10/10 Excellent

Hicham

Stayed 1 night in Aug 2023
Response from DIRECTION on 28 Aug,2023
Cher Monsieur HICHAM,Tout d abords, je tiens à vous remercier de votre commentaire et ravi de savoir que vous avez apprécié votre séjour au Kenzi Sidi Maarouf.Au plaisir de vous accueillir une nouvelle fois parmi nous.Meilleures salutationsDirection hôtel

10/10 Excellent

Hicham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Hi it was an excellent stay that we came back two days after the first stay. I can’t recommend it enough. Very clean hotel. The receptionist was very professional, hospitable and made check in and out very smooth. Top hotel.
Stayed 2 nights in Aug 2023
Response from DIRECTION on 24 Aug,2023
Dear HICHAM, I would like to thank you for your comment and I am delighted that you enjoyed your stay at Kenzi Sidi Maarouf. Looking forward to welcoming you again among us. Best regards Hotel managemenT

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Problème de taxe en supplément a l'arrivée sans être indiqué sur le site.
Stayed 1 night in Aug 2023
Response from DIRECTION on 24 Aug,2023
Bonjour GREGORY,Je tiens à vous remercier de votre commentaire et je tiens à vous confirmer que les taxes de séjour ne sont pas comprises dans le prix payé à HOTELS.COM.J espère vous recevoir une nouvelle fois au Kenzi Sidi MaaroufMeilleures salutationsDirection de l hôtel

10/10 Excellent

Tarik

Stayed 1 night in Aug 2023
Response from DIRECTION on 24 Aug,2023
Cher Monsieur TARIK,Tout d abords, je tiens à vous remercier de votre commentaire et vraiment ravi de savoir que vous avez apprécié votre séjour au Kenzi Sidi Maarouf.Au plaisir de vous recevoir parmi nous une nouvelle fois.Meilleures salutationsDirection hôtel

10/10 Excellent

Erna

Stayed 2 nights in Jul 2023
Response from DIRECTION on 24 Aug,2023
Chère ERNA,Tout d abords, je tiens à vous remercier de votre commentaire et vraiment ravi de savoir que vous avez apprécié votre séjour au Kenzi Sidi Maarouf.Au plaisir de vous recevoir parmi nous une nouvelle fois.Meilleures salutationsDirection hôtel

10/10 Excellent

Carlos

Stayed 3 nights in Jun 2023
Response from MA on 5 Jul,2023
Cher Client, C’est avec plaisir que nous avons pris connaissance de vos chaleureux compliments et nous vous en sommes particulièrement reconnaissants. Votre satisfaction est la plus belle récompense pour nos équipes qui travaillent sans relâche pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments, les meilleurs. Cordialement

8/10 Good

Gilles

Stayed 2 nights in Jun 2023
Response from MA on 5 Jul,2023
Cher Client, C’est avec plaisir que nous avons pris connaissance de vos chaleureux compliments et nous vous en sommes particulièrement reconnaissants. Votre satisfaction est la plus belle récompense pour nos équipes qui travaillent sans relâche pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments, les meilleurs. Cordialement

2/10 Terrible

mengqi

Stayed 6 nights in Jun 2023
Response from MA on 5 Jul,2023
Cher client,Nous vous remercions du temps pris à nous poster vote avis.Au plaisir de vous recevoir très bientôt,Cordialement

10/10 Excellent

Rogsilenia, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Fiberstrat

Liked: Room comfort
Stayed 2 nights in May 2023
Response from MA on 20 Jun,2023
Cher Client, C’est avec plaisir que nous avons pris connaissance de vos chaleureux compliments et nous vous en sommes particulièrement reconnaissants. Votre satisfaction est la plus belle récompense pour nos équipes qui travaillent sans relâche pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments, les meilleurs. Cordialement

10/10 Excellent

Jakob

Stayed 2 nights in May 2023
Response from MA on 17 May,2023
Cher Client, Tout d abord, je tiens à vous remercier d avoir pris de votre temps pour partager votre commentaire. Je suis ravi d apprendre que vous avez apprécié votre séjour et que nous avons pu répondre à vos attentes. Je serai heureux de vous recevoir une autre fois à l hôtel kenzi Sidi Maarouf. Meilleures salutations

10/10 Excellent

anais

Stayed 3 nights in May 2023
Response from MA on 20 Jun,2023
Cher client, C’est avec plaisir que nous avons pris connaissance de vos chaleureux compliments et nous vous en sommes particulièrement reconnaissants. Votre satisfaction est la plus belle récompense pour nos équipes qui travaillent sans relâche pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments, les meilleurs. Cordialement

8/10 Good

pascal

Stayed 3 nights in Mar 2023
Response from Directeur Général on 2 Apr,2023
Cher client,Nous vous remercions du temps pris à nous poster vote avis.Au plaisir de vous recevoir très bientôt,Cordialement,Radouane Asfari

10/10 Excellent

DAOUD

Stayed 2 nights in Mar 2023
Response from Directeur Général on 25 Mar,2023
Cher client,Nous vous remercions du temps pris à nous poster vote avis.Au plaisir de vous recevoir très bientôt,Cordialement,Radouane Asfari

10/10 Excellent

Najet

Stayed 3 nights in Mar 2023
Response from Directeur Général on 22 Mar,2023
Cher client,Nous vous remercions du temps pris à nous poster vote avis.Au plaisir de vous recevoir très bientôt,Cordialement,Radouane Asfari

4/10 Poor

Chaib

Stayed 1 night in Mar 2023
Response from Directeur Général on 7 Mar,2023
Cher client,Nous vous remercions du temps pris à nous poster vote avis.Au plaisir de vous recevoir très bientôt,Cordialement,Radouane Asfari

8/10 Good

Magaly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I really enjoyed our stay. Staff was nice, place and rooms very pleasant and clean. The selection at breakfast was great. Tv in the room up to date. The only problems were at the gym all the machines were not working or broken. The girl at the spa desk was no help. The AC was not working and the room was hot at some points. But i would still stay agin.
Response from General Manager on 27 Feb,2023
Dear Guest, We would like to thank you for taking the time to share your experience on Expedia.com following your recent stay with us. At Kenzi Sidi Maarouf Hotel, I am delighted to read that you enjoyed our breakfast buffet at le Market restaurant. As far as your constructive comments are concerned, please be assured that we have well taken note of the same and shared them with our Managers for corrective actions to be taken. Thank you for staying with us and we look forward to welcoming you again soon. Best regards, Radouane Asfari

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place ! The staff are friendly and professional!
Stayed 2 nights in Feb 2023
Response from General Manager on 25 Feb,2023
Dear Guest,Greetings from Kenzi Sidi Maarouf Hotel.We are happy to see that comment from you knowing that you were satisfied at the hotel. We hope that you will visit us very soon.Looking forward to assist you in any request or any other information.Greatest Regards. Radouane asfari

10/10 Excellent

Dixit

Stayed 3 nights in Jan 2023
Response from Directeur Général on 21 Jan,2023
Cher client,Nous vous remercions du temps pris à nous poster vote avis.Au plaisir de vous recevoir très bientôt,Cordialement,Radouane Asfari

8/10 Good

Youssef

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfait de cet établissement
Emplacement entre aéroport et le centre de Casablanca ,Idéal pour un court séjour , belle chambre , bon service dans l’ensemble pour ce type d’établissement
Stayed 2 nights in Jan 2023
Response from Directeur Général on 18 Jan,2023
Cher Monsieur Youssef, Nous apprécions le temps que vous avez pris à partager les retours de votre récent séjour au Kenzi Sidi Maarouf. Ce fut un très grand plaisir pour nous de vous accueillir, et je suis ravi que votre expérience, dans son ensemble, ait été tout à fait satisfaisante,Nous espérons que votre prochain séjour sera aussi plaisant que les précédentsCordialement, Radouane Asfari

2/10 Terrible

Nhut, huntington beach

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please please please do not stay at this hotel the front desk lady was so rude, unfriendly, not at all what you would expect from front desk. Never in my years of traveling & staying in 5 star hotels all over the world that I had encountered such an issue. I was charged for a towel that housekeeping didn’t replace, apparently each room has two bath towels and two hand towels so when housekeeping came she only put one hand towels in my room. When I got back to my room I only saw one hand towel and didn’t think anything of it because I’m by myself and there was no need to get two hand towels little do I know at checkout they charge me $35 for the hand towel that’s missing. If you do stay at this hotel, make sure you count the towels before you come in and each time housekeeping come because if she forgot to put a towel they will charge you for missing towel. ABSOLUTELY RIDICULOUS
Response from Guest Relations on 15 Dec,2022
Dear Guest,First of all, I would like to thank you for taking your time to inform us about your last experience at the Kenzi Sidi Maarouf Hotel,We would like to inform you that as part of the hotel rules is inspecting the rooms before the customer leaves and making sure that nothing is missing, and if the opposite is proven, we have to search the customer’s luggage before the final departure, not to insult the customer but to complete the departure procedures. And if the customer refuse the inspection, we are forced to fine the customer the price of the lost items Also, this law applies to all hotels.We look forward to welcoming you in the near future. Yours faithfullyChorouk Krouli

4/10 Poor

Rashid

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont know how some of the reviews of this place gave a 5 grade , the property is outdated, carpet is dirty. Pilows are over used, truly not a place i will ever consider staying in the future. Not worth the money and over rated on its star, in the usa this will be a 2 star hotel not 4.
Stayed 1 night in Nov 2022
Response from Guest Relations on 25 Nov,2022
Dear Guest, Thank you for having taken the time to share your recent stay at the Kenzi Sidi Maarouf Hotel We have taken note of your constructive comments and thank you for sharing them with us. Know , regarding your Feedback has been shared with the concerned department in order to do the nessecery and investigate the complain.We look forward to welcoming you in the near future. Yours faithfullyChorouk Krouli

10/10 Excellent

Vahy W

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great service and good location
Response from General Manager on 28 Nov,2022
Dear Guest,Thank you very much for posting this very good feedback on Expedia following your recent stay with us. At Kenzi Sidi Maarouf Hotel, achieving guest satisfaction is our top priority. I am delighted to read that you enjoyed your stay with us, and that you felt the service improved and met your expectations, Should you visit Casablanca once again, we will be delighted to welcome you back. Yours faithfully Radouane Asfari

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough about the staff at Kenzi. Everyone was so helpful and I wish I had thought to write their names down so I could do specific shout outs but the young man who assists with bags and typically stands in front of reception is a rockstar. I arrived with an issue with my taxi driver and he along with the supervisory staff took amazing care of me. Due to the issue with the taxi, I was reluctant to explore Morocco for a few days and just stayed in the hotel taking advantage of the rooftop and the spa. I loved the spa package that I had (the one with hammam and the massage) and enjoyed relaxing on the rooftop with the delicious mojitos prepared with lemon and lime. When I was finally ready to venture outside, the hotel staff arranged a taxi for me so that I would not have the same issue again. The bed is comfortable, the room has two sitting areas, one with a desk, and the bathroom has a bidet area separated from the shower. The shower has a regular showered and rainwater. They both have great pressure. The breakfast was plentiful and everything was clean. I basically can't say enough good things about this hotel. I loved it.
Stayed 2 nights in Sep 2022
Response from Guest Relations on 22 Sept,2022
Dear Guest, Thank you for your interest in Kenzi Sidi Maarouf Hotel and for your Very nice Feedback.It is a pleasure to know that you were satisfied with our services. That means a lot for us Should you visit Casablanca once again, we will be delighted to welcome you back.Best regardsChorouk Krouli

10/10 Excellent

Shimon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Directeur Général on 22 Sept,2022
Cher client,Nous vous remercions du temps pris à nous poster vote avis.Au plaisir de vous recevoir très bientôt,Cordialement,Radouane Asfari

10/10 Excellent

Jayne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Fast check in. Very friendly staff Every area was clean. Staff couldn’t do enough for you.
Stayed 1 night in Aug 2022
Response from General Manager on 9 Aug,2022
Dear Guest, Greetings from Kenzi Sidi Maarouf Hotel. We are happy to see that comment from you knowing that you were satisfied at the hotel. We hope that you will visit us very soon. Looking forward to assist you in any request or any other information. Greatest Regards. Radouan safari

2/10 Terrible

Mazine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience
Stayed 1 night in Jul 2022
Response from Directeur Général on 27 Sept,2022
Cher Monsieur Mazine Nous tenons tout d’abord à vous remercier d’avoir pris le temps de partager votre feedback sur ExpediaNous travaillons dans un contexte d’amélioration continue et accordons par conséquent une grande importance à votre feedback. Nous sommes navrés que votre séjour parmi nous n'ait pas été à la hauteur de vos attentes. Sachez Monsieur que nous avons bien prise note de chacun de vos commentaires constructifs, dont nous vous sommes d'ailleurs très reconnaissants, et avons pris soin de les partager avec les responsables des départements concernés afin de prendre les mesures correctives nécessaires. Nous espérons avoir l’opportunité de vous accueillir bientôt parmi nous pour une expérience client plus réussie. Bien cordialement, Radouane Asfari

10/10 Excellent

Roland

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in May 2022
Response from General Manager on 14 Jun,2022
Dear Guest, Greetings from Kenzi Sidi Maarouf Hotel. We are happy to see that comment from you knowing that you were satisfied at the hotel. We hope that you will visit us very soon. Looking forward to assist you in any request or any other information. Greatest Regards. Radouane safari

6/10 Okay

Khalid

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very friendly and helpful. The property was had issues. 1: Accessibility with Car is terrible. The road is one way street with only one lane. If one car is picking up or dropping passengers then there is backlog of cars created. 2: The carpet has stains so did the toilet. 3: The air conditioner did not work.
Stayed 3 nights in Nov 2021
Response from General Manager on 29 Nov,2021
Dear Mr Khalid , Thank you for sharing your recent experience at Kenzi Sidi Maarouf Hotel. As far as your constructive comments are concerned Please be assured that we have well taken note of the same and shared them with our Managers for corrective actions to be taken. Thank you for staying with us and we look forward to welcoming you again soon. Best regards, Radouane Asfari