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Reviews of ONOMO Hotel Casablanca City Center

4 out of 5
ONOMO Hotel Casablanca City Center
Angle boulevard Massira & Rue Normandie, Casablanca

Reviews

8.6

Excellent

Rating 10 - Excellent. 98 out of 181 reviews" "
Rating 8 - Good. 52 out of 181 reviews" "
Rating 6 - Okay. 15 out of 181 reviews" "
Rating 4 - Poor. 11 out of 181 reviews" "
Rating 2 - Terrible. 5 out of 181 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Charles

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Hotel cosmetically is very nice. When we got to our room the bathroom smelt like someone had just been in it. We were put in a room directly adjacent to the courtyard which wasn’t an issue until there was some sort of party/gathering till midnight. Loud music and lots of noise right outside our window. When I called the front desk to ask about the noise/music and to see if it could be turned down as we had a 4am ride to the airport, I was told there was nothing they could do and the phone was hung up.
Stayed 1 night in Mar 2024
Response from Assistant reception manager on 16 Apr,2024
Dear Charles,We're sorry to hear that your stay was disrupted by noise from our terrace. We take the comfort of our guests very seriously, and we will immediately take steps to address this issue. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a more enjoyable experience on your next visit.kind regards

6/10 Okay

Glenn

Stayed 2 nights in Mar 2024
Response from Assistante Chef de réception on 19 Apr,2024
Cher Mr Glenn,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Bien cordialement

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Assistante Chef De Reception on 4 Apr,2024
Chère Mme Megan,Nous vous remercions d’avoir choisi ONOMO Casablanca City Center et d’avoir pris le temps de partager votre expérience.Ce sera un grand plaisir de vous accueillir à nouveau dans notre établissement.Cordialement,Fatima Zahra Bammou

10/10 Excellent

Haniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had a nice stay at the hotel. Staff is really friendly and helpful.
Stayed 1 night in Feb 2024
Response from Assistante Chef de réception on 2 Mar,2024
Dear M Haniel,We sincerely thank you for having shared your very nice comment online. Glad to read that you stay with us has exceeded your expectations. The team and I are looking forward to welcome you back in the near future. Best regards,

10/10 Excellent

Haniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay, clean and friend staff happy to help you around. Definitely booking here again
Response from Assistante Chef de réception on 25 Feb,2024
Dear Haniel,thank you for the excellent review.We are glad you enjoyed your stay at ONOMO Casablanca City Center Thanks to these reviews we continue doing our job at our maximum by giving the best quality service to our guests. We hope to improve day by day and be the best in town.Hope to see you soon back in CasablancaKind regards

10/10 Excellent

Maria Jose

Liked: Cleanliness, staff & service
Response from Assistante Chef De Reception on 8 Feb,2024
Chère Mme Maria JoseToute l’équipe vous remercie pour votre retour. Nous sommes heureux de savoir que vous êtes satisfaite.Cordialement,

8/10 Good

Bibi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was comfortable for the 1 Night that we stayed. Staff was friendly and helpful
Stayed 1 night in Nov 2023
Response from ONOMO Team on 15 Nov,2023
Dear Guest, Thank you very much for sharing your positive comments following your recent visit to the Onomo Casa City Center hotel. We are particularly happy to hear that you enjoyed the experience, the service and the quality of the food as well as the other facilities of the hotel. We are grateful to you and hope that we will have the opportunity to welcome you again very soon. Sincerely yours.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from ONOMO Team on 7 Nov,2023
Chèr Mr Sam,Toute l’équipe vous remercie pour votre retour. Nous sommes heureux de savoir que vous êtes satisfait.Cordialement

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bad thing bed to stiff
Stayed 6 nights in Sep 2023
Response from Reception on 26 Sept,2023
Cher Luis,Merci de votre préférence envers notre hôtel Onomo Casa City Center pour cette occasion et pour votre très aimable recommandation auprès de la communauté de voyageurs.Nous sommes ravis que vous ayez apprécié votre séjour parmi nous, notre décoration soignée et la disponibilité et le grand professionnalisme de notre équipe toujours attentive à nos hôtes.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.Cordialement,

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin and restaurant staff were great. Location is central to other restaurants and shopping. Hotel was clean, AC strong!
Stayed 1 night in Sep 2023
Response from Reception on 26 Sept,2023
Cher Sharon,Merci de votre préférence envers notre hôtel Onomo Casa City Center pour cette occasion et pour votre très aimable recommandation auprès de la communauté de voyageurs.Nous sommes ravis que vous ayez apprécié votre séjour parmi nous, notre décoration soignée et la disponibilité et le grand professionnalisme de notre équipe toujours attentive à nos hôtes.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.Cordialement,

10/10 Excellent

Ramandeep

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great experience. The hotel restaurants and bar were really nice. Hotel staff is really lovely and accommodating.
Stayed 1 night in Sep 2023
Response from Reception on 26 Sept,2023
Cher Ramandeep,Merci de votre préférence envers notre hôtel Onomo Casa City Center pour cette occasion et pour votre très aimable recommandation auprès de la communauté de voyageurs.Nous sommes ravis que vous ayez apprécié votre séjour parmi nous, notre décoration soignée et la disponibilité et le grand professionnalisme de notre équipe toujours attentive à nos hôtes.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.Cordialement,

10/10 Excellent

Stéphane

Stayed 3 nights in May 2023
Response from Reception on 6 Jul,2023
Cher client,Je tenais à vous remercier chaleureusement pour votre commentaire positif sur notre service. Vos aimables paroles ont vraiment illuminé notre journée et nos ont fait réaliser à quel point notre travail est apprécié.Votre commentaire encourageant est une véritable motivation pour moi et toute l'équipe. Nous nous efforçons constamment d'offrir la meilleure qualité possible, et il est gratifiant de savoir que nos efforts ont porté leurs fruits.Cordialement.

10/10 Excellent

KHASIM MEERA

Stayed 4 nights in May 2023
Response from Reception on 30 May,2023
Cher client,Je tenais à vous remercier chaleureusement pour votre commentaire positif sur notre service. Vos aimables paroles ont vraiment illuminé notre journée et nos ont fait réaliser à quel point notre travail est apprécié.Votre commentaire encourageant est une véritable motivation pour moi et toute l'équipe. Nous nous efforçons constamment d'offrir la meilleure qualité possible, et il est gratifiant de savoir que nos efforts ont porté leurs fruits.Cordialement.

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a Great Hotel with live music and a nice outdoor restaurant patio and very friendly staff, but I wish they had a pool to use.
Stayed 1 night in May 2023
Response from Reception on 24 May,2023
Cher client,Nous vous remercions d'avoir pris le temps de partager votre avis suite à votre expérience à l'hôtel Onomo Casa City Center.C'est un réel plaisir de lire que votre séjour parmi nous a été à la hauteur de vos attentes.Notre vocation est de rendre votre séjour le plus agréable possible et votre commentaire est la plus grande des reconnaissances pour toute notre équipe.Nous espérons avoir le privilège de vous accueillir à nouveau parmi nous.Chaleureusement,

4/10 Poor

Walid

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Gues service and noisy hotel with their bar terrace playing loud music late, not respecting hotel residence rights to peace and quiet.
Stayed 1 night in Apr 2023
Response from Reception on 8 May,2023
Cher client,Nous faisons de notre mieux pour améliorer notre service afin d'éviter que ce genre de désagrément ne se reproduise.Nous sommes désolés d'apprendre que vous n'êtes pas satisfait du service.Il est important pour nous d'offrir un accueil chaleureux à nos clients. Nous sommes désolés que cela n'ait pas été le cas pour vous.Nous prenons note de votre commentaire et veillerons à ce que cela ne se reproduise plus.

10/10 Excellent

Luanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place. Gorgeous view. Good Food
Stayed 1 night in Apr 2023
Response from Reception on 5 May,2023
Cher Client,Nous vous remercions d'avoir pris le temps de nous faire part de votre avis suite à votre expérience à l'hôtel Onomo Casa City Center.C'est un réel plaisir de lire que votre passage parmi nous ait été à la hauteur de vos espérances.Notre vocation est de rendre votre séjour le plus agréable possible et votre commentaire est la plus grande reconnaissance pour l'ensemble de notre équipe.Nous espérons avoir le privilège de vous accueillir de nouveau parmi nous.Cordialement,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with a wonderful location, within walking distance from sites such as the Arts Museum as well as the Arab League Park. The vibe was urban and modern. The buffet for Iftar offered a varied and delicious array of items. The staff were attentive and were willing to research any questions that I had while there. I will be staying there again in the future.
Stayed 1 night in Apr 2023
Response from Reception on 5 May,2023
Cher Client,Nous vous remercions d'avoir pris le temps de nous faire part de votre avis suite à votre expérience à l'hôtel Onomo Casa City Center.C'est un réel plaisir de lire que votre passage parmi nous ait été à la hauteur de vos espérances.Notre vocation est de rendre votre séjour le plus agréable possible et votre commentaire est la plus grande reconnaissance pour l'ensemble de notre équipe.Nous espérons avoir le privilège de vous accueillir de nouveau parmi nous.Cordialement,

10/10 Excellent

hossam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Mar 2023
Response from Reception on 30 Mar,2023
Dear Hossam, We are doing our best to improve our service to prevent this kind of inconvenience from happening again. We're sorry to hear you were unhappy with the service. It is important for us to offer a warm welcome to our customers. We are sorry this was not the case for you. We take note of your comment and will ensure that it does not happen again.

8/10 Good

Wilson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was amazing and the outdoor area was great, however, that friday night when I stayed they played the music very loud until 11:20. Then the hotel workers had to move all the outdoor furniture back in place and that also took a while.
Stayed 1 night in Mar 2023
Response from Reception on 27 Mar,2023
Dear Wilson, We are doing our best to improve our service to prevent this kind of inconvenience from happening again. We're sorry to hear you were unhappy with the service. It is important for us to offer a warm welcome to our customers. We are sorry this was not the case for you. We take note of your comment and will ensure that it does not happen again.

10/10 Excellent

PAULO, SANTIAGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, breakfast wonderful, the room was also very nice, clean, roomy. I had a really nice stay there.
Response from Rachid ER RAMY on 8 Dec,2022
Dear PAULO,We are delighted to read such a positive note.Your opinion is very important to us in order to continue to provide the best possible service.Good for you.

8/10 Good

Ahmet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Only one night is ok in the city area walking ewery
Stayed 1 night in Nov 2022
Response from Rachid ER RAMY on 8 Dec,2022
Dear Ahmet,Very attentive to the satisfaction of our customers, we would be grateful if you could call us to give us details on what did not please you and thus give us the opportunity to improve.The satisfaction of our customers is our priority.Your testimony speaks to us, and we thank you for sharing it with us.Good for you.

10/10 Excellent

Inam, Cary

Stayed 1 night in Nov 2022

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Rachid ER RAMY on 12 Nov,2022
Cher client,Soyez assuré que je ne manquerai pas de transmettre vos impressions à l’ensemble de mes équipes qui y sont très sensibles.Chaque jour notre équipe s’efforce de vous garantir un service de qualité.Fortement engagés dans la satisfaction client, nous nous réjouissons de savoir que le professionnalisme de notre équipe ait répondu à vos attentes.

8/10 Good

elsayed, ottawa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff are very friendly and helpfull
Stayed 1 night in Sep 2022
Response from Rachid ER RAMY on 5 Sept,2022
Monsieur,Merci de votre préférence envers notre hôtel Onomo Casa City Center pour cette occasion et pour votre très aimable recommandation auprès de la communauté de voyageurs.Nous sommes ravis que vous ayez apprécié votre séjour parmi nous, notre décoration soignée et la disponibilité et le grand professionnalisme de notre équipe toujours attentive à nos hôtes.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.Cordialement,

8/10 Good

Jennifer, SEattle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would have been nice to have complementary shampoo and conditioner. Hairdryer cords too stiff and short to use effectively. Friendly and helpful staff. Good business hotel.
Stayed 2 nights in Jun 2022
Response from Rachid ER RAMY on 5 Jul,2022
Dear guest, First of all, we would like to thank you for your positive comment published following your recent stay at our Onomo Casa City Center. It is a pleasure to read that you enjoyed your stay in our establishment. We hope to welcome you again very soon. Best regards,

10/10 Excellent

Mohannad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff. Superb location. Clean all over. Just an issue: shower box was leaking.
Stayed 3 nights in May 2022
Response from Rachid ER RAMY on 17 Jun,2022
Cher hôte, Tout d'abord nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre Onomo Casa City Center. C'est un plaisir de lire que vous avez apprécié votre séjour dans notre établissement.. Nous espérons vous recevoir à nouveau très bientôt. Bien cordialement,

10/10 Excellent

Graeme

Stayed 2 nights in May 2022
Response from Rachid ER RAMY on 17 May,2022
Cher Graeme, Merci pour vos aimables commentaires concernant le service que vous avez reçu de la part de notre personnel, nous ne manquerons pas de transmettre vos compliments à l'ensemble de l'équipe sachant que cela signifiera beaucoup pour eux. Encore merci pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Chaleureusement,

8/10 Good

Jaafar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service staff. My go to hotel for my next visits to casablanca.
Stayed 2 nights in Mar 2022
Response from Rachid ER RAMY on 21 Mar,2022
Cher hôte, Merci pour votre excellente appréciation sur votre séjour auprès de notre Onomo Casa City Center. La satisfaction de nos hôtes est notre objectif principal et rien n'est plus gratifiant que de lire que nous avons su être à la hauteur. L'ensemble du personnel se joint à moi pour vous remercier pour ce joli témoignage. Nous sommes ravis que vous ayez apprécié la qualité de l'accueil. Nous vous sommes reconnaissants pour ces aimables paroles. Nous serions ravis de vous recevoir une nouvelle fois très prochainement. Bien à vous,

10/10 Excellent

Sheikh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* from me amazing for a short stay!
Was really good! I just didnt like the fact that theres a door that leads to another hotel room. The staff made me feel very welcome. The reception staff deserve a pay rise they were very good at service!
Stayed 2 nights in Mar 2022
Response from Rachid ER RAMY on 9 Mar,2022
Dear Sir, Thank you very much for sharing your positive comments following your recent visit to the Onomo Casa City Center hotel. We are particularly happy to hear that you enjoyed the experience, the service and the quality of the food as well as the other facilities of the hotel. We are grateful to you and hope that we will have the opportunity to welcome you again very soon. Sincerely yours.

8/10 Good

Mohammed

Liked: Cleanliness, room comfort
Good location near every thing receptionist fatmazahra and saiida were very helpful .the room is ok for the price the room service not answering the phone and close early hous keeping all of them nice By checking out the porters are not helping to assist carying bags
Stayed 1 night in Mar 2022
Response from Rachid ER RAMY on 7 Mar,2022
Dear Mohammed, We thank you for your comment and are very happy to read that your stay was wonderful! We will be sure to share your feedback with all of our staff. Looking forward to welcoming you again, we wish you a great day! Truly,

4/10 Poor

essamari el

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They ve allowed a Party until 8 Am in one of the room, people smoking and screaming. I called several times the front desk. Nothing happened… When I checked out, I’ve mentioned my disappointment, the front desk girl didn’t even cared and that was a deep disappointment. Beside that the hotel is very nice and the neighbourhood is amazing.
Stayed 1 night in Feb 2022
Response from Rachid ER RAMY on 4 Mar,2022
Dear Sir, Thank you for sharing your constructive feedback following your recent visit to Onomo Casa City Center We are sincerely sorry for this and please accept our apologies for this. We assure you that your comments will be shared with the members of our team in order to maintain the consistency of the quality of our service. Thanking you for your kind understanding, Sincerely yours.

10/10 Excellent

Elham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Rachid ER RAMY on 4 Mar,2022
Cher hôte, Tout d’abord, je vous remercie d’avoir pris le temps d’écrire un avis . Je suis très heureux d'apprendre que votre expérience fut des plus agréables. Je ne manquerai pas de partager votre note avec les équipes, Il est toujours encourageant de savoir que nous avons pu satisfaire nos clients. Je vous remercie d'avoir choisi le Onomo Casa City Center et espère vous accueillir de nouveau parmi nous.

8/10 Good

Shazaad

Stayed 2 nights in Feb 2022

10/10 Excellent

Abderrazzak

Stayed 3 nights in Dec 2021

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Friendly staff, clean, and perfect location
Stayed 1 night in Dec 2021
Response from Rachid ER RAMY on 9 Dec,2021
Bonjour Monsieur, Quel plaisir de lire que vous avez apprécié votre séjour chez le Onomo Casa City Center, Nous apprécions votre commentaire et nous sommes impatients de vous accueillir à nouveau. A bientôt Sincèrement, Rachid ERRAMY Operations Manager

8/10 Good

Mohammed

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Good location. All staff are friendly esp ms fatma alzahra and Mohsen And all others Hotel facilties are not good noisy room from the bar music aircondition When i arrived i wanted to go to bar but they said not allowed because no reservation The hotel guest should have periorty or other altarnativ
Stayed 2 nights in Nov 2021
Response from Rachid ER RAMY on 9 Dec,2021
Dear Mr Mohammed, Thank you for taking the time to comment on your recent stay with us at the Onomo Casa City Center. We thank you for sharing this with us, allowing us to identify the imperfections that have marked you and which obviously require our full attention. We are also deeply sorry that your hotel experience did not live up to your expectations. Looking forward to welcoming you back to Onomo Casa and giving you the opportunity to live a new experience there, we ask you to accept, Dear Sir, our Best regards. Rachid ERRAMY Operations manager

8/10 Good

Mohammed

Liked: Cleanliness
Disliked: Property conditions & facilities
Location good Staff excellent all reception porter resturant But room are noisy aircondition not working
Stayed 1 night in Nov 2021
Response from ONOMO Team on 21 Nov,2021
Dear Guest, We are delighted to hear that you had a wonderful stay with us at Onomo Hotel City Center and thank you for the positive review We share all the feedback with the staff, who work extremely hard to provide the best service. We hope to have the pleasure to welcome you back again in the near future. Sincerely,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice with helpful staff
Stayed 1 night in Nov 2021
Response from ONOMO Team on 21 Nov,2021
Dear Guest, We are delighted to hear that you had a wonderful stay with us at Onomo Hotel City Center and thank you for the positive review We share all the feedback with the staff, who work extremely hard to provide the best service. We hope to have the pleasure to welcome you back again in the near future. Sincerely,

4/10 Poor

Imane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service terrible
Stayed 2 nights in Oct 2021
Response from Rachid ER RAMY on 26 Oct,2021
Madame , Nous sommes sincèrement navrés à la lecture de votre commentaire suite à votre séjour récent parmi nous et profondément désolés que votre expérience en chambre n’ait pas été à la hauteur de vos attentes et de nos exigences. Nous vous remercions de nous en avoir fait part, nous permettant ainsi d’identifier les imperfections qui vous ont marquées et qui, de toute évidence, nécessitent toute notre attention. Nous attachons beaucoup d’importance aux remarques de nos clients, Toutefois, je fus sincèrement désolé de lire que votre satisfaction n’ait pas été complète Je puis vous assurer que le bien-être de nos clients est au cœur de toutes nos priorités. Je me tiens à votre entière disposition pour un entretien à votre convenance et espérons vous accueillir de nouveau parmi nous. Cordialement,

8/10 Good

Hosam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2021
Response from ONOMO Team on 8 Aug,2021
Dear Guest, Thank you for taking the time to tell us about your experience. Your comments will allow us to improve our service. We are sorry that your stay did not meet all your expectations and we did not have the time to meet during your stay. We hope to have the opportunity to welcome you back in Casablanca very soon, all the staff at the ONOMO hotel City center will remain at your disposal for any request you may have during your stay. Sincerely,

4/10 Poor

Syed

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Good luck with service you’ll need it
Hotel is nice and new BUT you have to wonder how they operate.. some days they don’t have towels, other days there is no sugar for the coffee in their cafeteria, while you may or may not find glasses for juice and water. Don’t worry about dirty table, cause they hardly ever prepare it for next guests
Stayed 10 nights in Jun 2021
Response from Onomo team on 8 Aug,2021
Dear Guest, Thank you for taking the time to tell us about your experience. Your comments will allow us to improve our service. We are sorry that your stay did not meet all your expectations and we did not have the time to meet during your stay. We hope to have the opportunity to welcome you back in Casablanca very soon, all the staff at the ONOMO hotel City center will remain at your disposal for any request you may have during your stay. Sincerely,

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible staff. Unfriendly, not helpful, just plain rude.
Stayed 2 nights in May 2021
Response from Onomo Team on 12 Jun,2021
Cher client Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ONOMO Casablanca City Center. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels ONOMO sont désireux de vous offrir la meilleure qualité de service pour vos séjours; par conséquent, votre avis est très précieux. Soyez assurée que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour Cordialement

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2021
Response from ONOMO Team on 9 Mar,2021
Cher Client, Nous tenons à vous remercier pour votre commentaire élogieux publié sur Expedia suite à votre récent séjour auprès de notre hôtel ONOMO Casablanca City Center et sommes ravis de lire que nous avons su satisfaire vos attentes.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2020
Response from Front Office Team on 21 Oct,2020
Cher Client, Votre retour sur expérience est essentiel pour nous et nous vous remercions d’avoir pris le temps de rédiger un commentaire si détaillé pour donner suite à votre séjour à ONOMO hôtel City center Nous sommes ravis que vous ayez apprécié l’emplacement de l’hôtel la qualité du service et l’accueil de nos collaborateurs Des retours comme le vôtre nous motivent énormément pour continuer chaque jour à améliorer notre service Dans l’attente de vous accueillir encore une fois parmi nous vous adressons l’expression de nos salutations les meilleurs.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2020
Response from Front Ofice Team on 10 Oct,2020
Cher Client, Tout d’abord, nous vous remercions du temps que vous nous avez consacré pour poster votre commentaire. Nous sommes ravis que votre séjour fût agréable et que vous avez apprécié l’hôtel et le service délivré par nos ambassadeurs. Dans l’attente de vous recevoir très prochainement à ONOMO city center Cordialement.

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Sep 2020
Response from Front Office Team on 8 Sept,2020
Dear Guest, Thank you for sharing your positive feedback with us. We are very pleased to know you enjoyed your stay This is the kind of service we are working for and it is always a real satisfaction when we share this kind of comment with our teams, who work so hard to satisfy every single guest. We hope to welcome you again, very soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Front office manager on 18 Mar,2020
Tout d’abord, nous vous remercions du temps que vous nous avez consacré pour poster votre commentaire. Nous sommes ravis que votre séjour fût agréable et que vous avez apprécié l’hôtel et le service délivré par nos ambassadeurs. Dans l’attente de vous recevoir très prochainement à ONOMO city center Cordialement

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casablanca
Excellent location
Stayed 1 night in Feb 2020
Response from Front office manager on 1 Mar,2020
Dear Guest, Thank you for sharing your positive feedback with us. We are very pleased to know you enjoyed your stay This is the kind of service we are working for and it is always a real satisfaction when we share this kind of comment with our teams, who work so hard to satisfy every single guest. We hope to welcome you again, very soon. Best Regards,

10/10 Excellent

Mallika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good location and very comfortable
Stayed 4 nights in Feb 2020
Response from Front office manager on 27 Feb,2020
Cher client , Nous vous remercions d’avoir choisi ONOMO City Center pour ce dernier séjour à Casablanca Vos commentaires nous ont enchantés et nous sommes ravis que vous ayez été séduit par notre établissement Nous prenons en effet un grand soin d’offrir à chacun de nos clients une prestation de service personnalisé dignes de leurs légitimes exigences Dans l’attente de vous accueillir encore une fois parmi nous vous adressons l’expression de nos salutations les meilleurs. Cordialement Mounia FASLY

6/10 Okay

Robert

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The check-in was great the lady was really nice. One of my pet peeve’s is when housekeeping doesn’t check the sink can you run the water for the first time in the sink and it starts backing up that me is disgusting. I wanted to call down to the front desk to get it fixed but the phone in my room also didn’t work. They also claimed they had a gym it was only a yoga studio with a couple exercise bikes in it which is not really a gym which is also a pet peeve of mine. When I complained about the sink backing up in the room the next day like I just sort of shrugged it off.
Stayed 1 night in Jan 2020
Response from Front Office Manager on 17 Feb,2020
Dear Guest, Thank you for taking the time to tell us about your experience. Your comments will allow us to improve our service. We are sorry that your stay did not meet all your expectations and we did not have the time to meet during your stay. We hope to have the opportunity to welcome you back in Casablanca very soon, all the staff at the ONOMO hotel City center will remain at your disposal for any request you may have during your stay. Sincerely, Mounia FASLY