Castalian Springs Resorts

"Property was clean and safe. Front desk staff was awesome. Breakfast was so so and could use improvement but hey it was free. Breakfast staff very rude. Needs daily room service without requesting it. All in all it was ok. I would stay there again if I had too. "

"Wonderful place. Breakfast was good with lots of choices. Property kept up with and very comfortable bed. Fitness center nice but small :)"

"Clean and large rooms breakfast in the morning was great. Front desk was not friendly. Neither were any of the workers they were not welcoming at all."

"Our problem is not with the hotel itself it is with the fact that we were double charged for a room. When we checked in on April 5, 2026 the front desk person not only charged us for the room but also for the deposit. After explained that we had already paid through hotels.com she said she had made a mistake she either did not know how or did not have the authority to cancel our credit card charge but said she would leave a note to have it fixed. We met with the front desk person and manager the next morning they assured us that it had been corrected. It has not been corrected and I am now having to dispute the amount with our bank. I have no problems with mistakes being made, the problem is their inability or unwillingness to correct the mistake. "

"perfect "

"Clean room."

"Myra or whatever her name is the little Asian girl was the most rude hotel employee I’ve ever met. She needs to be trained in customer service "

"Everyone is soooo rude. I swapped rooms 3x trying to get a bathtub that wasn’t going to cut me when I sat down bc it was falling apart in sharp pieces and finally just said forget it. They wanna charge you a new deposit every night and $25 a night per dog for ESA. Yet they got ppl living there who have drilled holes in the room vents for their crack pipes. Unreal. "

"We had a very good stay in this hotel. "