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Reviews of OYO 210 Apple Tree Suites

2 out of 5
OYO 210 Apple Tree Suites
No. 22 J. Llorente St., Fuente Osmena, Cebu, Cebu

Reviews

7.4

Good

Rating 10 - Excellent. 14 out of 62 reviews" "
Rating 8 - Good. 22 out of 62 reviews" "
Rating 6 - Okay. 17 out of 62 reviews" "
Rating 4 - Poor. 8 out of 62 reviews" "
Rating 2 - Terrible. 1 out of 62 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at this hotel. It is a great value and I would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Ammy on 7 Apr,2024
We appreciate your positive rating, Randy! We take pride in providing our guests with a great experience. Regards, Tim.

4/10 Poor

Randy

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
I have to admit I am a bit disappointed this time. I have stayed at this hotel at least 3 times before and have been very pleased but this time I am not. To begin with the room was on the bottom floor a few doors from the front desk. A number of times a day people or staff were very noisy especially early in the morning. Next, the cable TV was not working and twice I had to report it before it was fixed properly. Finally, the room was not properly cleaned the bathroom was filthy. There was shampoo but no soap available. I expect better than this.
Stayed 2 nights in Mar 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel before so I knew what to expect. This hotel is a great value for your money. I will definitely stay here again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2022
Response from Eva on 4 Jan,2023
Hey, Robert! We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Eva

4/10 Poor

Robert

Travelled with partner
Disliked: Amenities, property conditions & facilities
Photos are misleading. The room didn’t have a window. The door lock was cheap and insecure, it smelt of damp. There wasn’t even a bottle of water. The surrounding area had no facilities and it meant a taxi ride to do anything. It was like a cheap $10 guesthouse in rural Cambodia.
Response from Ava on 11 Nov,2022
Hi, Robert! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Ammy on 27 Jul,2022
Thanks for the positive rating, Paul! Hope to welcome you again soon. Regards, Amelia.

4/10 Poor

Bernd

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The house is in terrible condition general below minimum standards.
Stayed 1 night in May 2022
Response from Simon on 23 Jun,2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

10/10 Excellent

Randy, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was clean. The staff were very polite and eager to help. The room was clean and quiet. The hotel was located on a safe quiet neighborhood close to many forms of transportation. I would highly recommend this hotel!
Stayed 5 nights in Mar 2020
Response from Daniel on 27 Mar,2020
Hey! Thanks a lot for giving us the perfect rating. Next time we are going to carry out our best efforts to pull this off to a whole new level, Daniel

6/10 Okay

mark

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from Daniel on 27 Mar,2020
Hi, We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Daniel

8/10 Good

Khalil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Stayed 5 nights in Mar 2020
Response from Daniel on 25 Mar,2020
Glad to see that you have rated us positively, Do give us more chances to delight you in the future. Regards, Daniel

10/10 Excellent

Randy, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel. It is located on a semi private street and is very close a lot of things to do. Finally the price was very reasonable.
Stayed 2 nights in Mar 2020
Response from Daniel on 22 Mar,2020
Hi, Randy ! Thanks a lot for staying with us. So glad to know you liked our services. Regards, Daniel

8/10 Good

Gloer

Price is affordable. We like the breakfast bec its very affordable. Place is very convenient/accessible to the city. But the room not so clean esp the comfort room.
Stayed 1 night in Mar 2020
Response from Daniel on 9 Mar,2020
Hi, Gloer! Thank you for rating our services. We understand that you are not completely satisfied with the experience. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you. Regards, Daniel

8/10 Good

Mark Barbara

Business traveller
Liked: Property conditions & facilities
Economic option
Economic, but hard bed. Average but priced according to balue
Stayed 1 night in Feb 2020
Response from Zara on 21 Feb,2020
Thank you for rating us, Barbara! We have duly noted your feedback and ensure better services in the future. Regards, Zara

6/10 Okay

Verified traveller

Liked: Staff & service
Reason property in rather dated condition. Good location.
Stayed 3 nights in Jan 2020
Response from OYO on 9 Feb,2020
Charmed to see you loved our services, Have a pleasant day ahead :) Regards, Kevin

6/10 Okay

Verified traveller

Business traveller
It was a business trip and the budget is limited so we got a really good deal with this one. The location is near a small mall but is quite far from the center.
Stayed 2 nights in Jan 2020
Response from Zara on 5 Feb,2020
Hi, We sincerely apologize for the trouble caused. Your comments will help us in the care of future guests more resolutely. Regards, Zara

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, close to CFO where I was conducting my business in Cebu, worked out fine... clean room friendly staff
Stayed 1 night in Jan 2020
Response from Zara on 16 Jan,2020
Loved to hear this, It would be great if you could spread the word amongst your circle. Have a pleasant day ahead :) Regards, Zara

6/10 Okay

Curtis

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Kevin on 19 Aug,2019
Hi, Curtis ! Thank you for taking out your valuable time to rate us. It seems that you aren't completely satisfied with our services and we'll surely put in our best effort to keep up with your expectations in the future. Regards, Kevin

10/10 Excellent

Kiboy, Oroquieta

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were very accomodating and attentive with your needs. Location wise one of the best in Cebu (plus directly across the famous Pungko-pungko). A very welcome addition to the stay was the early check in without extra charge. Excellent over all. Will definitely come back.
Stayed 1 night in Jul 2019
Response from Kevin on 4 Aug,2019
Thank you for your sweet words, Kiboy ! We hope to give you a consistent service every time. Regards, Kevin

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff are great, but the room stinks! First impression upon walking into the room is a horrible stale smell, no circulation, toilet and shower are featuring black mold! Beds are small and nothing like the photo on the "purchase this room" photo! Much better to stay at the Mango Park Hotel for the same price.
Stayed 1 night in Sep 2018

8/10 Good

Ronilo

Not bad place to stay close to groceries restsuran
Good
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Convenient and near Cfo but the room was haunted.
The service was great. I had an appointment in Cfo and it was just a 2 to 3-minute walk to their office which is extremely convenient. In contrast, the bathroom needs to be cleaned thorougly as there were strands of tiny hair in the shower. Also, I found 2 strands of hair under the sheet! It was awful. Besides the fact that the room was moderately cleaned, it was haunted. We woke up at around 1 am because we smelled something awful. It was like a dead fish or something rotten. We prayed and it disappeared after a few minutes. It was really weird and we can really sense a presence. The energy was heavy. Good thing I was already finished with my appointment so we decided to check out instantly at around 3am. Pls have your rooms checked with a priest. It was in the 3rd floor with a number 6.
Stayed 3 nights in Nov 2017

6/10 Okay

Kevin, USA

Liked: Staff & service
Disliked: Room comfort
Good for one or two nights
Its an ok hotel if you are passing through Cebu and want to be close to an area with live music. The rooms are ok but do need updating but for the price it is fine for one or two days. The breakfast was also ok and the staff was very helpful.
Stayed 2 nights in Oct 2017

6/10 Okay

Ola Harald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice service in a backstreet hotel.
I had expected a fridge in a tree star hotel. The service was good Location:backstreet hotel .

6/10 Okay

michael

Liked: Staff & service
Disliked: Property conditions & facilities
Cebu
Some late night nightclubs nearby but not much else in the area. Pretty much just urban.

6/10 Okay

thomas

Disliked: Property conditions & facilities, room comfort
Budget hotel that was just ok
Very nice staff. The room was not real nice, 2 single matresses to make a queen, not good neighborhood, safe but dingy and homeless people skeeping nearby. It was close to mango sq which was nice. Ok for a night or two if on a budget

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vedy clean
best hotel in the area for price and comfort clean nice staff new looking room price was right

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean hotel
Very convenient and friendly helpful staff

10/10 Excellent

Maggie , Perth WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel in Fuente circle Cebu
have stayed at this hotel since it first opened in 2008 - its a good value hotel - newer than most of the old pension houses in Cebu - has nice rooftop restaurant and the wifi is good - but strongest in the lobby as usual . The owner Ma beth owns another one in Cagayan De Oro- but thats not as budget price as this one in Cebu . They still have the ground floor double room for P999 per night - so if you are planning a week stay - this one is the one to get for ecomony . Every room has free breakfast which is nice - the american breakfast is ok bacon + scambled eggs and toast . Staff are very honest and polite - there is a safe in the reception for valuables - money passports etc - this is one hotel in the phil where you can trust the staff . its walking distance to robinsons mall , fuente circle , mango square , very conveinent - there is BPI atms , jollibee , McDo and a caltex all withn a short stroll - taxis out the front regular , Its also off the main road so you dont get hassled by beggers and salesmen like you do at the casino hotel on the corcle

8/10 Good

Eunice

Liked: Cleanliness, staff & service, room comfort
Convenient and clean hotel
It is a good place to stay if you want basic services eg. just a place to rest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Clean Hotel with Very Friendly Staf
I have stayed here many times. It is always been a pleasurable experience. Good service food and facilities.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it!
Worth the price! They have complimentary breakfast for two and the staff are very approachable and accommodating.

6/10 Okay

Larry, USA

Liked: Cleanliness
Disliked: Property conditions & facilities
Ok, but lacking
I made the reservation at the last minute. It seemed OK at the time but turned out it did not suite me. It was not near major malls or things I needed to be be near. The neighborhood I'm not sure about as I was advised to use a cab and not walk after dark. The room was clean. The big problem I had was that I could not find any electrical outlets anywhere, in the room or in the bathroom. I did manage to find the only outlet after pulling the bed out from the wall.

4/10 Poor

YE-CHEN, TAIWAN

Disliked: Cleanliness, property conditions & facilities, room comfort
NO NEXT TIME
wifi is very worse always can not connection slow speed, room facility is very poor no refrigerator no drinking water no electric kettle no body wash gel (only soap) very old hotel not clealiness next time i perfer pay more money to other hotel

4/10 Poor

Glory

Disliked: Property conditions & facilities, room comfort
Hotel is close to shops and restaurants
The room was ok and clean, its near shops and restaurants but a little far from the airport. The stuff were polite. The free breakfast was good, there is no lift only stairs to go up.

8/10 Good

majovikaben, Antipolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Cheap but nice hotel! Strong wifi connection, accessible to all

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel
Newer hotel with good amenties

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
C.F.O. Seminar attendance.
Needed to be close to the C.F.O. Which is right around the corner.

8/10 Good

Robert, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice quiet hotel near the Fuente Circle.
Always a pleasure at this quiet hotel near the Fuente Circle.

4/10 Poor

Siegfried, Melbourne

Disliked: Property conditions & facilities
Cheap and you get what you pay for
No hot water Safe didn't work No window

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to spend a night and not a fortune
Great simple hotel for a good place to sleep,good free breakfast on the roof top with free wifi and free parking. I will use this place again it's situated in the fuente area and it's easy to get to places from there.

6/10 Okay

Jose , Colorado, USA

Disliked: Property conditions & facilities
Conveniently located. Good value for the money.
We were very surprised at the better than average WI FI access and the shower pressure flow. Adequate room size but with only a view of neighboring roof. Leak from 5th floor dining area could have seriously damaged area in front of twin bed. No harm done but only a bucket with towels inside were the quick fix without mention of any maintenance repair from ceiling light. Sadly, breakfast fare was less than fair. Overall, however, I would recommend for a short stay.

6/10 Okay

JY, Singapore

Liked: Staff & service
Disliked: Property conditions & facilities
Good tasty breakfast with value-for-money location
The location was excellent, close to many malls and main road. Good tasty breakfast. Overall cleanliness in room was good but furniture in room were very worn out and probably the colour of the bedding made it look old. Staff were helpful.

8/10 Good

donnie, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel hidden behind commercial strip
stayed as a one night stop over on our way to an island and again on our way back.

8/10 Good

Maricel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Eva on 15 Mar,2023
Hi, Maricel! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

8/10 Good

Fenghui

Stayed 6 nights in Dec 2022
Response from Lisa on 10 Jan,2023
Hi, Fenghui! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

8/10 Good

KAZUMASA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お湯は出なかったかな
フエンテサークルで夜遊ぶつもりで 泊まりました。しかし、疲れて寝ちゃいましたので、夜９時ぐらいまでの情報になります。 ロビンソンが近くにあり買い物、食べ物調達は一人でも便利です。 フィリピン初めての人は、避けた方がいいかもしれません。人が少ないところを通ります。 アメニティはよかったです。 お湯は出ないに等しかったかもです。一度しか浴びなかったので。ですが、次もここを選びます。
Stayed 1 night in Feb 2020
Response from Zara on 13 Feb,2020
Thank you for your sweet words, We hope to give you a consistent service every time. Regards, Zara

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eenmaal Apple tree geboekt en je komt terug
Zoek je een hotel in Cebu city warvoor je niet de hoofdprijs wenst te betalen maar toch van alle gemakken voorzien, is Apple Tree een goede keuze.
Stayed 1 night in Oct 2019
Response from Kevin on 7 Oct,2019
Bedankt voor zo'n mooie recensie, John! We zullen ernaar streven uw verwachtingen altijd bij te houden. Met vriendelijke groet, Kevin

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waar voor je geld
Apple Tree Suites bestaat al weer de nodige jaren en telkens als ik in opnieuw in Cebu city verblijf heeft dit hotel mijn voorkeur. Gunstig gelegen. op loopafstand de Robinson Mall. Verder in de buurt een aantal eetgelegenheden en voor in de avonduren genoeg vertier. Het merendeel van de staf werkt er ook al jaren en dat geeft ook een goed gevoel bij herkenning.
Stayed 1 night in Sep 2019

10/10 Excellent

Milos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet hotel
Been staying here a few times and i enjoy this hotel very much. Staff recognize me. It is close to shopping and everything else i need. I recomend this hotel for families, couples or travelling alone. They have nice breakfast at roof top wich i enjoy and can have nice dinner in the evening when it is cooler and really nice there.
Stayed 1 night in May 2018