Property amenity

Reviews of Teo-Fel Pension

2.5 out of 5
Teo-Fel Pension
Oliva-Perez Bldg. #4 Junquera st, Cebu City, Cebu, Visayas

Reviews

6.8
Rating 10 - Excellent. 2 out of 24 reviews" "
Rating 8 - Good. 11 out of 24 reviews" "
Rating 6 - Okay. 7 out of 24 reviews" "
Rating 4 - Poor. 3 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I was happy and satisfied with my stay. Location is excellent. I will definitely stay again in the hostel.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy place before a sports event
Teofel is a budget friendly go to place for short trips around down town Cebu city - everything is just nearby. We had a competition at the nearby sports complex and the overnight stay made it restful and convenient before (winning) the events. Would really recommend Teofel!
Stayed 1 night in Oct 2019

8/10 Good

anna, singapore

Liked: Staff & service
A safe place to stay and good value for money. Staffs are accommodating and friendly.
Stayed 17 nights in Jun 2018
Response from Mickey O. Borneo, Gen Manager. on 4 Sept,2018
Hi Anna, Thank you so much for taking your time to give us a great feedback about your stay here at TEOFEL. We appreciate it a lot that you find your stay to be worth the money you spent and the staffs really treat you so well. We hope to see you again soon. Thank you and and Have a Good one!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No hot water, single bed w/smallest TV I ever seen in a any hotel room!!
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Thank you so much for taking time to give us a review with regard to your stay here at TEOFEL PENSION HOUSE AND CAFE. We do appreciate that you give us a very good review and are trying our very best to improve our service and amenities so our guest will enjoy and it will be worth the stay.

8/10 Good

Kevin

Liked: Staff & service, property conditions & facilities, room comfort
Excellent
Apart from a pink room my 2 day stay was excellent. Read on previous reviews that it had bad wifi in room, however it had fast internet in my room. I was on the 3rd floor.
Stayed 2 nights in Jul 2017
Hi Kevin! Good Day! Thank you so much for taking your time to give us a review with regards to your stay here in our property! We are so glad that you find your PINK ROOM stay excellent and wifi is fast in your room. We are improving the wifi service in all the rooms to make sure that our guests are able to connect right away. We hope to see more of you here and you will tell your friends and family to stay with us as well. Thank you and Best Regards, Mickey Borneo - Gen. Manager

8/10 Good

Iris

Liked: Cleanliness, staff & service, room comfort
Backpacker-friendly & budget-friendly
I’ve stayed here on 2 separate occasions now, and it’s a great budget-friendly place to stay in the heart of Cebu City. It’s in a good location close to the Cebu South Bus Terminal, the V-Hire Terminal, with a lot of places to eat around, including a 7-11 convenient store across the street. There’s also a café/restaurant downstairs for even more convenience. For the price, you get a really spacious room, which is kept clean. The bathroom is spacious enough as well, except the shower didn’t work too well in the room that I had during my first visit, but it was still functional. The second time, the room & bathroom were in good condition overall, except the toilet didn't flush too well. Wifi is available but sometimes it didn’t work too well in the room. All things considered, it's still one of the better backpacker-friendly pension houses to stay here for a good price.
Stayed 1 night in Jul 2017
Good day Ms. Iris E. First of all, i would like to express our thank you for taking time to give us a feedback on your stay with us. It is with great pleasure to know that you enjoyed your stay, specially that you like the location being close to the terminals and places around to eat. I also would like to appreciate that fact that you find our rates very affordable and our rooms spacious and clean. I apologise if you experience some issues with our shower not functioning to well although on your 2nd stay, it was working fine already. We are working very hard to make the necessary improvements of the property. For the WIFI, we are working closely with our IT team and our internet provider to give us a very good service so our guests like you wont have a hard time connecting anytime specially inside the rooms. Rest assured that all this comments and suggestions are taken and we are doing everything we can to improve. Again, Thank you so much for choosing your stay with us and we hope to see you again!!!!

4/10 Poor

Shayne

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Hi Good Day! Shayne, Thank you for taking your time to give us a rating with your stay here at TEOFEL PENSION HOUSE. We would appreciate if you will give us a feed back with regards to your stay so we will be able to improve our service our guests like you will be happy once you wish to come here with us soon! You can also email us with your feedback as well. Thank you and hope to hear from you soon! Best Regards, Mickey

8/10 Good

Jerick

Liked: Cleanliness
Good enough place to sleep
Very decent and basic accommodation. No Wi-Fi in the room, had to go to the floor lobby to get some signal.
Hi Jerick Good Day! Thank you so much for the review with regards to your stay here at TEOFEL PENSION HOUSE and CAFE. We appreciate that you find our hotel very decent and basic accommodation. We certainly apologise for the WIFI connection that was not able to reach your room. We are working with our IT team to fix it and make sure that it will reach to all rooms. Rest assured that it will improve the next time you come back. Thank you and Hope to see you again soon! Mickey O. Borneo -Gen Manager TEOFEL PENSION HOUSE and CAFE

6/10 Okay

John Francis

Disliked: Staff & service, property conditions & facilities
Cheap hotel
The place is pretty decent for short stays. Not recommended for long term stays. Neighborhood is ok but gets pretty scary by night. Tap shower is available and water gets pretty cold on morning.
Response from General Manager on 28 Feb,2017
Good Day John, Thank you for staying with Teofel Pension House and Cafe. We appreciate that you find our place pretty decent. We try our very best to secure our guest in and outside our premises. We are glad you take time to make us a review, and will take note of it and make sure that in your next visit with us soon, improvements will be made already. Thank you and See you soon!! Mickey Borneo Manager Teofel Pension House and Cafe

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i booked a 3 bed was given a double instead dissaointed in that otherwise everything was good
Response from General Manager on 28 Feb,2017
Good Day! Thank you for staying with Teofel Pension House and Cafe. Please accept our apologise if you requested for a 2 bed but what was provided for you was a double bed. Our rooms are good for 2 persons and an additional bed will be provided specially if requested by the guest. Rest assured that we will take note of this concern in making sure that what was requested will be provided right away. We appreciate that other than one concern, you still you stay with us. Thank you for giving us a review, this will help us improve our service. Mickey Borneo. Manager Teofel Pension House and Cafe

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Overall pretty good for the price. It's a really really old building but cleanliness alright. Don't expect wifi because it doesn't work or is non-existent, even when you ask the staff and they tell you they will do something about it.
Response from General Manager on 28 Feb,2017
Good Day! Thank you for staying with Teofel Pension House and Cafe. Please accept our sincere appreciation that your overall stay with us was good for the price you pay. We apologise for the WIFI that did not work so well. We are closely working with our internet provider with regard to this issue and that even our staff was unable to help you at all. Rest assured that this has been fixed and hopefully next time you stay with us, improvements are made already. Thank you and hope to see you again soon! Mickey O. Borneo Manager Teofel Pension House and Cafe

4/10 Poor

Patricio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't come back
Bad. No comfort. No service. No wifi in room.
Response from General Manager on 28 Feb,2017
Good Day! Thank you for staying with Teofel Pension House and Cafe. We sincerely apologise for the inconvenience that you may have experienced during your stay. We will take note of the review that you made and will closely monitor with our staff with regard to the comfort and service, while our internet provider for the wifi in all our rooms. Rest assured that this has been taken cared off already. Thank you and we appreciate your comment as this will help us in improving our overall service to our guests. Mickey O. Borneo Manager Teofel Pension House and Cafe

4/10 Poor

Patricio

Disliked: Cleanliness, staff & service, property conditions & facilities
Better spend a bit more and stay somewhere else
No housekeeping during my stay. No shampoo. WiFi is ok but doesn't reach the room, only in the lobby. Room was mouldy and I got a bad cough from it. Bed and linen too small.

8/10 Good

Jaimin

Liked: Cleanliness, room comfort
Great place for those on a budget
Basic accommodation but absolutely lovely for the price. A/C works as does the hot water. Room cleaned daily if you want. Functional accommodation and value for money.
Response from General Manager on 28 Feb,2017
Good Day! Thank you for staying with TEOFEL PENSION HOUSE and CAFE. We are so happy that you are satisfied with your stay with us. Thank you so much that you find our place a functional accommodation and value for money. Your review is very helpful for specially that we still want to improve our service and the amenities to better satisfy our guests like you. Thank you and Hope to see you again soon! Mickey O. Borneo Manager Teofel Pension House and Cafe

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel to stay
A nice central hotel to stay. The staff is friendly and the food in the restaurant the best!! A dated hotel but clean

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
No
The room had no hot water available.

8/10 Good

Verified traveller

南バスターミナルに近い宿を取りました
ドミトリーとしては普通。ただ、エレベーターがないのは辛かった。朝食付きなのでお得感はあるかな。
Stayed 1 night in Nov 2019

2/10 Terrible

mimi, Quezon City

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
詐欺レベル
写真とあまりにも違い、別のホテルのよう。クィーンサイズのベッドを予約したが、シングル2台あるからくっつけてね!と言われる。バスルームもホットシャワーの写真があったが、実際には水すら出が悪い。安かろう悪かろうの典型。
Stayed 2 nights in Sep 2017
Response from Mickey O. Borneo, Gen Manager. on 11 Sept,2017
Good day Mimi on, Thank you for taking your time to give us a review with regard to your stay here in our hotel. The pictures of our rooms online is the same in the actual, it may not be the same room that was given to you but rest assured that you are in the same hotel. we do apologise for the inconvenience that you experienced. We are currently making renovations in our rooms and it is on going and rest assured that all your comments are taken well and we are improving it to serve you well. Thank you again for the review as this will help our service and improvements in our business.

8/10 Good

abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017
Thank you for taking your time to give us a review with regards to your stay here in TEOFEL PENSION HOUSE AND CAFE. We do appreciate the 4 star rating you gave us. It means a lot to us the management and staff to working harder to give the best to our valued guests and making improvements in our amenities is our main goal right not so your stay will even be memorable. Thank you again and hope to see you again soon!

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Appropriate for budget travelers 適合預算有限的背包客
是個適合預算有限且只需要睡覺、沐浴的背包客。旅館比較傳統老舊了些,但感覺還算安全。服務態度也很不錯。
Thank you so much for taking time to give us a review with regard to your stay here with TEOFEL PENSION HOUSE and CAFE. We do appreciate that really find our place safe and our staff has a very good service. We hope to improve more and make sure that on your next stay, you will feel more comfortable and you can also recommend us to your friends. We hope to see you again soon! Best Regards, Teofel Pension House and Cafe

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
wifiが繋がらなかったのがとても残念です。 立地がとても良いので便利です。 コンビニも目の前にありました。 朝食がおいしい。
Response from Mickey O. Borneo, Gen Manager. on 5 Aug,2017
Good Day! Thank you for taking your time to give us a review of your stay here at TEOFEL PENSION HOUSE and CAFE. We apologise for the inconvenience you experienced with our WIFI connection during your stay, it was very unfortunate that our internet provider had technical issues during that time and it was beyond our control. Rest assured that we already informed them with that concern and they are fixing it to avoid similar situation in the future. We are happy that you find our place very convenient and our delicious Breakfast. We look forward to see you again soon! Thank you and best regards!

8/10 Good

Ycpeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
價錢便宜,購物 用餐方便
Good Day Ycpeng! Thank you for taking your time to give us a review with regards to your stay and our property! We are so happy that you find our place cheap and our location to be SHOPPING CONVENIENT! We look forward to see you here again and tell your friends about your stay! Thank you and Best Regards Mickey O. Borneo - Gen Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
位置はまあまあ
値段の割に個室でありプライバシーが保たれる。  セルフであるがコーヒーが無料で飲め嬉しいところです。 観光地が集まる領域までジムニー(7ペソ)が使用でき、まあ及第点ではある。