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"Our stay at the Shangri-la was exceptional. The facilities were first rate and the services from the staff even better. Even before our arrival at the hotel, the concierge at the hotel, Oscar, was in touch with us to offer his services regarding transportation, site seeing and other details regarding our visit to Xian. He responded quickly to our email queries and gave detailed advice regarding how to make the best use of our short time in Xian. We were able to very efficiently navigate the city and thoroughly enjoyed our stay in Xian because of Oscar's willingness to go over and beyond his job to make us feel at home in a new city."

"Good"

"Everything was very good. Location though was a bit confusing to get to the first time."

"Joan was helpful on the front desk. He went out of the way to makeover stay comfortable he booked the tickets. He speaks good English overall, we were happy with the place. Will highly recommend anybody with family or business."

"The rooms are spacious, well maintained and much better than my expectation! Comes with small kitchenette and sofa/table, so much more functional than hotel room, feels 5 star at a very good price, about 500m to train station area with lots of good restaurants and a good Hema supermarket. But most of the time just call taxi. I'd definitely stay here again in Xi'an. "

"3rd floor restaurant is poor management, people smoke in restaurant "