GrandStay, Central Wisconsin hotels

"Incredible property. We are away for kids sports at least twice a month and this is definitely one of the top 3 hotels we have ever stayed in"

"Stay was good, room was clean, and staff was friendly/accommodating. "

"Nice place "

"There was mold in the room and it was very dirty. Staff argued about not wanting to give me a refund. There place to stay "

"What was supposed to be a weekend trip for my daughter’s 7th birthday left me with a horrible experience at this hotel. I had booked this trip a month in advance so of course I have no control of the weather. My kids and I took the train here and there ended up being a winter storm warning for Wisconsin so our train for the 15th ended up being cancelled. I ended up having to book a greyhound back die that same day but again it was cancelled due to the winter storm. Because of that then the greyhound only gave us an option of returning on the last bus on the 14th which I had to took because I couldn’t afford to be stock in the dells for an extra day 2 with all the other trains and buses being cancelled for the next 2 days. I tried to explain this to the hotel and asked if they could even give me some type of credit because he had to check out on the 14th instead of the 15th even though I paid for through the 15th. I would have loved to come back again once the weather was better so I was even willing to do some type of credit because I really wanted to bring my kids back. But they refused and I tried to go through Hotels.com and they agreed to refund for the extra day but said they needed the hotels approval and they tried to call several times and got to response. When I tried to talk to the manager he was very rude and talked to me so disrespectful in front on my 4 and 6 year old that they begged for us to just leave. $900 plus hundreds spent there down the drain "

"When I arrived check in service was easy and fast, they offered two elevators but unfortunately one was out. The room was clean but I hated the bed blanket felt more like couch covers. Bed where kinda of hard to, the indoor pools where pretty decent kids definitely enjoyed that. WiFi connection was terrible doesn’t make since to have free WiFi if it doesn’t work. Overall everything was decent. "

"Great place to stay "

"Helpful friendly staff"

"The room was not clean old food on the floor that my 1 year old put in her mouth. I am thoroughly, disgusted, and angry. dirty bedding. And 2 metal bars sticking out from the bed that I busted my ankle on. Arcade and water park was fun. Breakfast buffet was not so good food tasted like it was premade and reheated. Not worth the price i paid."