Cerfontaine Holiday Rentals

"do not know"

"Hotel was in an excellent location, was clean, modern and staff service was brilliant. Would definitely return."

"Staff very friendly and helpful. Easy to walk to everything and the area of Dinant is amazing. Casino next door not such a great look. "

"Check in was super quick & efficient. The room was big enough for the 2 of us, with a great shower."

"I am writing regarding a serious issue with my recent reservation. While booking for my birthday, I selected the date 23/02, but due to an error during the booking process, the reservation was unexpectedly changed to 23/03. As I returned from Lisbon on the same day, I arrived very late and immediately explained the situation at reception. I kindly requested a correction of the date, as the mistake did not reflect my original intent and was clearly visible when comparing the reservation details. Unfortunately, the receptionist was unhelpful and refused to assist. Instead, I was charged a full, more expensive rate than my initial booking — and without breakfast, which made this situation even more disappointing. This turned what should have been a special birthday moment into a very unpleasant experience. I respectfully request: A reimbursement of the price difference, or A full or partial refund, or A credit/voucher for a future stay under the original conditions. I trust this matter can be resolved fairly and swiftly, as this situation does not reflect the level of service I expected. Thank you in advance for your attention. I look forward to your response."

"Easy to find the shuttle with directions. There quickly. Swiftly to room. Thank you"

"Lovely location."

"They should modify the hotel presentation: shuttle available means we call you a taxi. I’ve payed at hotel 25€ for taxi, and the taxi was booked for 4 people. I’ve choose ghat hotel just because they had shuttle available… it’s a dissapointment for Van Der Valk chain."

"Wall heater in room not functional, heat in room no functional, old squeaky beds, bathroom sink clogged, unfriendly staff "