Chacalal Holiday Rentals

"El Dorado Seaside Suites is marketed as a five-star resort, but in our experience, it falls short of that standard. There are positives: the property is beautiful, rooms are very large, and the included excursions are a major highlight. Our trip to Maroma Beach was incredible. One staff member, Gabriel on the Palms side (Bali beds/exotic lounge), was exceptional and truly made a difference. However, the overall experience didn’t match expectations. The rooms are spacious but dated, and we had several issues (shower not working properly, broken phone/TV, balcony door that didn’t lock). Some were fixed quickly, others weren’t addressed. Food was a major disappointment. Aside from a decent meal at Mia Casa, the buffet and room service were poor and not at a five-star level. Service was inconsistent. Concierge support dropped off after declining the timeshare presentation, and we were given incorrect information that caused us to miss an event. Dining reservations were limited to very early or very late times, with little flexibility. Transportation was unreliable. Shuttles were inconsistent with long waits, and there was no coordination during busy times. It was also difficult to find loungers, as the policy against reserving them isn’t enforced. Overall, this felt closer to a 3–3.5 star experience."

"Excellent stay! The hotel was very clean, comfortable, and beautifully maintained. The staff was friendly(Kiyoshi, Daniel, Julio and other ones) professional, and always ready to help. The room was spacious, quiet, and had everything needed for a relaxing stay. The location was convenient, and the overall experience exceeded my expectations. I highly recommend this hotel and would gladly stay here again!"

"The staff was great but it seems that in order to save cost things al have changed in regards to food, entertainment and quality. Last time I was there things were great now it’s just average. Would reconsider going back, with all these changes I would consider going somewhere else."

"yes"

"Property was clean and easy to get around. The staff was Amazing. Kudos to Gabriel and MAGGIE for their amazing butler service."

"The WOW factor for this resort was exceptional. The design was well thought out and attention to detail was second to none. Every aspect of our stay was exceptional. Mother nature floated in sargassum but the staff was incredible in their efforts to clean the beach every day."

"Staff 👍"

"This resort was Excellent"

"This was our first time here and we loved it ! Food and cleaning was excellent and the staff was above and beyond… Our personal Concierge Julio Rodriguez was 100/10 .. he even prepared a Happy Anniversary surprise without asking … I am Very grateful for everything… It is a quiet place , perfect for relaxing . Totally recommended "