"Unfortunately we wouldn’t recommend this stay. Upon arrival we thought it was wonderful, but things changed rapidly.
Our room was mouldy, full of mosquitoes, looked nothing like the photos, the aircon didn’t work properly, the curtains were to thin allowing light in, and the bed was too hard/uncomfortable to sit or lay on. Within 15 minutes of being in the room we were covered in bites from the mosquitoes. The breakfast and coffee were not on due to sickness among staff. There was a sign to rent a motorbike but they were unable to help.
While sitting outside we saw a member of their team had a kitten (only maybe a week old) we asked where the kitten was from and they said it was a stray that had been abandoned. We thought ok this is good they’re looking after it. We then left for the day and in the evening we met a female mother cat, she was distressed and in their courtyard. We put two and two together that she must be the kittens mum so helped her search due to her discomfort and crying. We discovered the kitten being held hostage by one of the staff. We were informed the manager doesn’t allow cats and that she would not allow the kitten back to its mother. The mother cat howled all night, we could hear her through earplugs. This was heartbreaking and cruel.
The following day we checked out, due to all of the above.
Ultimately this ruined what should’ve been a 5 night stay and this was unfortunate due to the location of the hotel being great."