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Reviews of Hilton Garden Inn Changsha Yuelu

3.5 out of 5
Hilton Garden Inn Changsha Yuelu
NO.403 Jinxing Middle Road, Changsha

Reviews

6.0
Rating 10 - Excellent. 1 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 1 out of 2 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

10/10

Amenities

6.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Junjie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New establishment with modern appliances, nice
Stayed 1 night in Oct 2023

2/10 Terrible

Zhengli

Disliked: Cleanliness, staff & service, property conditions & facilities
A innocent mistake disturbed my whole trip. On April 14, I booked the hotel when I was flying to changsha, accidentally selected May 14, it’s a non-refundable booking. When I arrived the hotel, the front desk told me my mistake and said there’s no more room for the April 14, I had to find another hotel to stay in the midnight. Then I contacted Expedia, and they helped contact the hotel, first they said they need the supervisor to approve. Three days later Expedia told me the hotel refused to refund any money since it was a non refund. May 14 I was traveling to the U.S., still through Expedia, unfortunately there’s not many choices. This is the worst thing I never had in my thousands of travel experiences. Hope other travellers avoid this trap, it is really looks like rip your money . In the name of “Hilton”
Response from lucky on 29 Jun,2023
DearVIP，there must have been a misunderstanding.The hotel has already refunded your order,and in your case,the hotel will agree to the refund. It seems that the platform did not communicate clearly