Charisse,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. We refunded your remaining nights and your 150 deposit.Again, thank you for contacting Extended Stay America and if I can be of assistance to you, please contact me directly at 704-676-0083.

Dear Danyelle, Thank you for staying with us and sharing your review. We're glad to read that you had a positive experience with our staff. However, we apologize for any inconvenience caused by the noise and the children playing in the parking lot. We strive to provide a peaceful and safe environment for our guests, and we will address these concerns with our team to ensure they are resolved. We appreciate your feedback and hope to have the opportunity to provide you with a quieter and more comfortable stay in the future.Sincerely,Hotel Management

Dear Christopher, Please accept our apologies for the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of the mentioned pest and follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are sorry that this issue compromised your plans with us, and we regret that you had to cancel with us. Please reach out to us at the hotel directly for further assistance with your charges. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Bryant, On behalf of our team at Extended Stay America, thank you for the generous rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Hotel Management

Dear Abby, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. If we may be of any further assistance, please reach out to us directly at the hotel. Thank you for sharing your valuable feedback as we continually strive to improve our guest experience. Sincerely,Hotel Management

Dear Carol, Thank you for leaving a review of your recent visit to our hotel. We hope you will accept our apologies for not providing the exceptional service you should have received. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback.Sincerely,Hotel Management

Dear Marc, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We take our guest comments seriously, as they will help us enhance the experience for future guests, and we would welcome the opportunity to restore a favorable impression of our hotel.Sincerely,Hotel Management

Dear TIMOTHY, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Regarding our breakfast options, we know how important it is to start your day with a good breakfast; therefore, we offer our complimentary grab-and-go breakfast. We will remind our front desk to communicate this more clearly going forward. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Kenneth, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Alyssa, Thank you for choosing us. We regret that we couldn't resolve it to your satisfaction. Your feedback is important and will be taken into consideration to make improvements. Our front desk is available 24 x 7 to help you, and please feel free to reach out to them. Please give us another chance to prove we are up to delivering excellent service and accommodations. Sincerely,Hotel Management

Dear Johnnie, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

Dear Janeka, we thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to the city. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Guest, thank you for staying with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping and pest control team to review and treat the room. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future.Sincerely,Hotel Management

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.

James, thank you for sharing your review. We are sorry for the issue you faced at check-in and the cleanliness issue you encountered in your suite. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We regret the inconvenience this caused and that you had to leave us earlier than anticipated. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management

Redge, thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management

Dawn, thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. It is very unusual for our Front Desk team to be unresponsive to a guest's needs when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your recent stay. We have shared your feedback with our housekeeping team as well as our front desk team and will use this as a training opportunity to improve our service delivery. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect from us. Sincerely, Hotel Management

Nikole, thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed. Sincerely, Hotel Management

Lindsey, thank you for your review. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. We are grateful for your patience during your time with us, and we hope to see you again. Sincerely, Hotel Management

Anand, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management

Kristy, we are disheartened to know that we let you down and that you left us earlier than expected. We are sorry to read your specific concern with the thing found on the floor. We will utilize your comments to ensure our housekeeping staff is more diligent with their duties. Additionally, we will investigate to ensure there is no suspicious activity happening at our property. You are a valued guest, and we hope to receive an opportunity to regain your trust. Sincerely, Hotel Management

Bernard, thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting this area. It was our pleasure to accommodate you. We hope you will make Extended Stay America your home away from home whenever your travels bring you to our area. Sincerely, Hotel Management

Christopher, we appreciate the valuable feedback about our hotel. We are sorry for the inconvenience you experienced. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. On a positive note, we are happy you were pleased with the service our associates delivered. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve. Sincerely, Hotel Management

Connie, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon Sincerely, Hotel Management

Andrew, thank you for your feedback and for choosing to stay at our hotel. We are glad to learn that you had a pleasant stay overall. However, we apologize for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management