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Dunhill exceeded my expectations. This was my first overnight stay in Charlotte and the hotel was in the perfect area for the convention center where my conference was held.
The staff are completely incompetent. They never could understand one of the rooms had 3 people in it and never delivered bedding or towels. Expedia said a king room and rollaway bed is acceptable. The staff at the hotel said there is no rollaway beds. What a mess.
Five star service in a 2 star hotel. The staff were incredibly kind and friendly but the hotel was in really bad shape. Torn wall paper, broken/stained/scratched up furniture. The water in the showers was hot but not consistently as the temperature went up and down drastically during a 10 min shower. The shampoo and condition bottles provided had barely enough in them for 1 person. Valet parking is as $38 and each water bottle was $5. Prices were not justified.
The entry doors lock to this place at 11pm. The key fob for entry did not work so we had to wait in the cold for some time. There were other guest waiting as well. I booked thru 3rd party so I did not get the room I reserved. Great atmosphere otherwise for the hotel.
The staff was very friendly and helpful giving tips for local things to do! $23 to park for the night should have been included in the room rate in my opinion.
we liked everything, but would suggest more lighting in the room.
Lori
Stayed 1 night in Nov 2023
4/10 Poor
Mike
Travelled with group
30 Dec,2023
Liked: Amenities
Room reserved was not available upon arrival and had to settle for room with one bed so people had to sleep on the floor. Also HVAC fan in room was terribly noisy.
The staff was exceptionally welcoming and helpful, the location was ideal for our purpose, parking was very convenient, and the historic building had character and charm. The restaurant and lobby bar were nice conveniences although the restaurant menu was limited.
The property is nice. The room wasn’t ready for our 3 pm check in and we waited until 430pm to get our room. We had dinner reservations for 5 so that was cutting it too close
Julie
Stayed 1 night in Nov 2023
4/10 Poor
John
14 Nov,2023
Liked: Cleanliness
Disliked: Staff & service, room comfort
VERY DISAPPOINTED
Our stay at the Dunhill ended up being pretty miserable because the air conditioning did not work. We were also asked to move our car to another parking deck level because of some kind of work being done. Would have been nice to know ahead of time instead of having to go back and moving it. Thirdly, we didn't have any k-cup coffee pods in our room so we asked for some and were told they would put some in our room. Upon arriving back in our room late that night after a concert, we still didn't have any and we had to make another trip down to the front desk. Just way too many inconveniences for such a nice expensive hotel.
We have stayed here occasionally for years and always enjoy our visit. Charlotte is a walkable city during the day with lots of choices for music, entertainment and food.
The hotel staff are pleasant and helpful. I asked if we could store our bags and look around town and they extended our check in at no charge. The cafe next store had carefully prepared foods for breakfast and at great prices. Lastly, the room was very clean, ample towels and shampoos etc. very classic stay with character.
The hotel is historic, ok I get that . But they need to invest in modernizing it (gym / open bar & food service ) I got the impression it was on its way out as a hotel. What a shame its location is great .