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Hello JULIANNE,We are delighted to hear you had a positive experience with our staff. Your feedback is greatly appreciated and we hope to welcome you back in the future.
Rooms were roomy, plenty of space for remote work. Conveniently close to many restaurants and Starbucks! Walking trail right across the street as well
Kyriakoula
Stayed 1 night in Apr 2024
Response from Manager on 2 May,2024
Hello Kyriakoula,We are delighted to hear that you found our rooms spacious and suitable for remote work. It's great that our location near restaurants and a Starbucks was convenient for you, and that you could enjoy the nearby walking trail. Your feedback is appreciated, and we hope to welcome you back in the future.
6/10 Okay
Thomas C
30 Apr,2024
Street noise was very loud, traffic could be heard through out the night. Also sound between rooms was terrible, could hear everything that was going on in the adjacent room as if they were in my room. Will not be staying here again.
Thomas C
Stayed 2 nights in Apr 2024
Response from Manager on 2 May,2024
Hello Thomas C, We apologize for any inconvenience caused by the noise disturbances during your stay. Our team values your feedback and will share it with the relevant departments for future improvements. Should you decide to give us another chance, please reach out directly to our management team. Thank you.
8/10 Good
James
30 Apr,2024
Liked: Cleanliness, staff & service
James
Stayed 3 nights in Apr 2024
Response from Manager on 2 May,2024
Hello James, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
Hello Tracy, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
8/10 Good
Cayce
Travelled with partner
29 Apr,2024
Liked: Cleanliness, staff & service
We had a problem with the toilet acting like it was clogged as well as the bathroom sink! We had a junior suite room and couldn’t watch TV from the bed. Room was very clean
Cayce
Stayed 4 nights in Apr 2024
Response from Manager on 1 May,2024
Hello Cayce, We appreciate your feedback regarding your recent stay with us. We regret to hear about the inconvenience you encountered with the toilet and sink in your room. We are glad to know that you found the room to be very clean. Your comments will be shared with our team for further improvement.
Hello Chinedu,We appreciate your feedback regarding the breakfast offering during your stay. For any further assistance or to share more details about your experience, please feel free to reach out to our management team directly. We value your input to enhance our services.
Hello bo,We are thrilled to hear that you had an excellent experience during your stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back again soon.
8/10 Good
Janell
Travelled with partner
16 Apr,2024
Liked: Cleanliness, staff & service, amenities
Room for the most part was clean. Fridge was cold and on the larger side which was nice. Odd set up. Can’t see the tv from the bed in the king room. Had to sit on couch or chair to watch tv. Breakfast was great with plenty of options to choose from. Has a small store where you can purchase drinks or snacks but it’s expensive. You pay for the convenience. Staff was super friendly and check in and out was smooth. We would stay here again.
Janell
Stayed 4 nights in Apr 2024
Response from Manager on 17 Apr,2024
Hello Janell, Thank you for sharing your detailed feedback. We are pleased to hear that you found the room clean and enjoyed the breakfast options. We appreciate your kind words about our friendly staff and efficient check-in process. It's great to know you would consider staying with us again. Please feel free to contact management directly if you have any further comments or suggestions.
Hello Joselito, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
8/10 Good
Herman
13 Apr,2024
Liked: Cleanliness
Convenient location
Herman
Stayed 3 nights in Apr 2024
Response from Manager on 14 Apr,2024
Hello Herman,We appreciate you highlighting the convenient location of our hotel. Guest satisfaction is essential to us and we hope to welcome you again in the future for another enjoyable stay.
Hello Joy L,We're delighted to hear you enjoyed our central location! If you have any further feedback or suggestions, please feel free to contact us. Safe travels!
Hello Michael,We are glad to hear that our hotel's central location met your expectations. We hope you had a convenient stay with us and were able to explore the surrounding area easily. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
6/10 Okay
Brea
Travelled with family
8 Apr,2024
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was friendly. The rooms need to be renovated. Bathroom fixtures were rusty. The breakfast was blah and didn’t have many choices. It was ok for a quick stay, but I won’t be booking this location again.
Brea
Stayed 2 nights in Mar 2024
Response from Manager on 9 Apr,2024
Hello Brea, We appreciate your feedback on our friendly staff and understand your concerns about the room condition and breakfast selection. Our team will make sure to review these aspects for future improvements. We hope you will consider giving us another chance in the future.
Hello Teneka,Thank you for sharing your positive feedback with us. We are delighted to hear that you had an enjoyable experience during your stay. If you have any further comments or suggestions, please feel free to contact our management team for further assistance.
The entire stay at the property was outstanding. From the check-in until the morning we left. The facility is very clean and quiet and very close to restaurants and shopping. Would highly recommend this facility to anyone else.
Jason
Stayed 4 nights in Mar 2024
Response from Manager on 5 Apr,2024
Hello Jason,We are delighted to hear that you had an outstanding stay with us! It's wonderful to know that you found our property clean, quiet, and conveniently located near restaurants and shopping. Thank you for recommending our facility to others. We hope to welcome you back in the future.
This facility is a nice facility. The night front desk staff was not attentive, otherwise the staff were great. They do not empty trash or clean your room unless requested for the duration of the stay. I understand the housekeeping, but a trash emptying option for multiple day stays seems to be a no brainer.
Anthony
Stayed 3 nights in Mar 2024
Response from Manager on 4 Apr,2024
Hello Anthony, We appreciate your feedback as it helps us improve our services. We will share your comments with our team to ensure we offer a more attentive experience. Should you encounter any concerns during your stay, feel free to contact our management team directly for further assistance.
Hello Edward,We are pleased to hear that you found our dining options convenient during your stay. Our hotel strives to provide a variety of choices to cater to our guests' preferences. We appreciate your positive feedback and hope to welcome you back for another enjoyable experience.
Great stay for an overnight stop. Desk manager was very nice and helpful. Will stay again.
Alison
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr,2024
Hello Alison,We are pleased to hear that you enjoyed your stay with us and found our desk manager helpful. We look forward to welcoming you back in the future. Thank you for sharing your positive experience with us.
8/10 Good
Jamie
27 Mar,2024
Jamie
Stayed 2 nights in Mar 2024
Response from Manager on 18 Apr,2024
Hello Jamie, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
10/10 Excellent
David
27 Mar,2024
David
Stayed 1 night in Mar 2024
Response from Manager on 19 Apr,2024
Hello David,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again
This is a great place to stay! They serve an awesome breakfast and great dining choices within walking distance! The rooms are spacious and clean!!
Lynn
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar,2024
Hello Lynn,We are delighted to hear you enjoyed your stay with us, particularly our breakfast offerings and convenient dining options. Our team is committed to providing comfortable and clean accommodations for all our guests. We appreciate your feedback and hope to welcome you back for another wonderful experience soon.
Hello Jessica,We appreciate your loyalty and the support towards our hotel. It's great to know that you choose our property for your stays in Charlotte. Should you have any feedback or suggestions for improvement, please don't hesitate to reach out to us. Your input helps us enhance our guest experience.
Hello LaShaunda,We are amped to hear you had an excellent stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!
Clean and safe location. Walking distance with local restaurants, i.e. Texas Roadhouse
Patricia
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar,2024
Hello Patricia,Thank you for sharing your positive experience with our clean and safe location within walking distance of local restaurants like Texas Roadhouse. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.
10/10 Excellent
Marla
23 Mar,2024
This hotel will not disappoint. Great location and breakfast
Marla
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar,2024
Hello Marla,We are delighted to hear that you enjoyed our convenient location and breakfast offerings during your stay. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable experience.
The rooms were wonderful. A lot of food options around
John
Stayed 3 nights in Mar 2024
Response from Manager on 20 Mar,2024
Hello John,We are delighted to hear that you found the rooms wonderful during your stay. It's great to know that you enjoyed the variety of food options in the area. We appreciate your feedback and hope to welcome you back again soon.
The front desk attendant was especially nice and helpful. The breakfast was OK. Nothing fabulous. The rooms were clean, but the refrigerator had a slight odor. The elevators had some Carving on the inside, which was a little odd but all in all it was a great stay for the price.
Iris
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar,2024
Hello Iris, We appreciate your feedback and are glad to hear you found our front desk attendant helpful. We take note of your comments regarding breakfast, room cleanliness, and elevator decor. Should you have any further concerns, please reach out to our management team directly. Your input helps us improve our services for future guests.
10/10 Excellent
Heather
Travelled with group
14 Mar,2024
This is a fantastic place to stay. I needed an early check and they were so accommodating and pleasant to deal with!! Definitely where I will stay in this area.
Heather
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar,2024
Hello Heather,We are delighted to hear that you had a positive experience during your stay with us. Our staff takes pride in providing excellent service to all our guests. We look forward to welcoming you back on your next visit to the area.
10/10 Excellent
Cheryl
12 Mar,2024
Cheryl
Stayed 1 night in Mar 2024
Response from Manager on 3 Apr,2024
Hello Cheryl,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
Hello Sonya,Thank you for sharing your feedback with us. We're pleased to hear you enjoyed our comfortable beds. We appreciate your comments about the breakfast and will share them with our team for further improvement. We hope to welcome you back in the future to provide an even better experience.
Hello Musu,We are glad to hear that you found our hotel to be a nice place. Should you have any further feedback or comments, please don't hesitate to contact our management directly. Your input is truly valued in our ongoing efforts to provide exceptional experiences for all our guests.
Hello Kathleen,We're glad to hear you had a smooth check-in experience during your stay. Your feedback is truly appreciated. Thank you for choosing our hotel for your trip and we hope to welcome you back in the future.
6/10 Okay
Brandy
6 Mar,2024
Liked: Cleanliness
Brandy
Stayed 2 nights in Feb 2024
Response from Manager on 9 Mar,2024
Hello Brandy,We appreciate you choosing our hotel for your stay. Feel free to contact us directly with any feedback you may have from your recent visit. We strive to make every guest experience exceptional. See you again soon!
Hello Tameka, We apologize for any inconvenience you may have experienced during your stay. Please feel free to contact us directly to provide more details about your visit so we can address any issues you encountered.
10/10 Excellent
Mark
3 Mar,2024
Mark
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar,2024
Hello Mark,We appreciate you choosing to stay with us! If you have any further comments or suggestions, please don't hesitate to contact us. We look forward to welcoming you back soon!
Hello Jessica,We are delighted to hear that you had a wonderful stay with us, enjoyed the service of our friendly staff, and found the property to be very clean. Your feedback is greatly appreciated, and we hope to welcome you back again in the future.
10/10 Excellent
Catherine
29 Feb,2024
Catherine
Stayed 3 nights in Jun 2023
Response from Manager on 22 Mar,2024
Hello Catherine,We are thrilled to hear that you had a wonderful stay at our hotel! Your satisfaction is our top priority, and we hope to welcome you back soon for another fantastic experience.
Housekeeping did not clean room after 1st night-bed was not made, clean towels, cups, toilet paper, Kleenex not provided. Night front desk clerk was unpleasant and disinterested in guest needs.
Donald
Stayed 2 nights in Feb 2024
Response from Manager on 29 Feb,2024
Hello Donald, We’re sorry to hear about your experience, and we appreciate the feedback. Please contact our management team directly to discuss your concerns further. Your input will help us improve our services for all future guests.
Inadequate bedcovers, chilly all night so had to crank the heat which made the air very very dry.
Evening staff was wonderful especially Perry.
He tried to make our stay as wonderful as it could be.
Accommodations here were quite adequate but bare bones.
Elise
Stayed 3 nights in Feb 2024
Response from Manager on 28 Feb,2024
Hello Elise, We appreciate your feedback and are pleased that Perry was able to assist you during your stay. Our team works hard to meet our guests' needs. Thank you for acknowledging the efforts made by our staff. If you have any further concerns, we encourage you to reach out to our management team directly.
I liked the location,it is near everything you need.I did not like the appearance of the refrigerator and microwave, they both looked beat up with the refrigerator having an excessive amount of frost in it.
Farrell
Stayed 3 nights in Feb 2024
Response from Manager on 24 Feb,2024
Hello Farrell,We appreciate your feedback and are pleased to hear you enjoyed our hotel's convenient location. Your comments regarding the refrigerator and microwave are duly noted, and we will ensure that our team looks into this matter accordingly. Your input helps us improve the guest experience for future stays.
Hello Stacy,We are thrilled to hear that you had an excellent stay with us and would consider returning in the future. Our team is delighted to have left a positive impression, and we look forward to welcoming you back soon for another wonderful experience.
Great location! Clean and updated rooms and hotel.
Susan
Stayed 2 nights in Feb 2024
Response from Manager on 20 Feb,2024
Hello Susan,We're thrilled you appreciated our convenient location and the cleanliness of our rooms. We strive to provide a pleasant stay to all our guests. We hope to welcome you back for another enjoyable experience.
10/10 Excellent
Joellyn
Travelled with family and small children
17 Feb,2024
Liked: Amenities
Clean and friendly staff. Easy check in
Joellyn
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb,2024
Hello Joellyn,We are delighted to hear that you found our staff friendly and enjoyed a smooth check-in process during your stay. Your feedback is highly appreciated as we strive to provide exceptional service to all our guests. Should you have any further comments or suggestions, please do not hesitate to contact us directly.
Hello Jacqueline,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another fantastic experience.
8/10 Good
Julie
9 Feb,2024
Liked: Cleanliness, staff & service
Julie
Stayed 2 nights in Dec 2023
Response from Manager on 13 Feb,2024
Hello Julie, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
Hello Jobeth,Thank you for taking the time to share your feedback regarding the cleanliness of our hotel. We strive to maintain a high standard of cleanliness throughout our property and appreciate your observations. We apologize if there were any lapses in our standards during your stay, and we will share your comments with our housekeeping team to ensure improvements are made. We value your patronage and hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future.
8/10 Good
Eugenio
5 Feb,2024
Eugenio
Stayed 1 night in Feb 2024
Response from Manager on 22 Mar,2024
Hello Eugenio, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
10/10 Excellent
Amara
Travelled with family, Travelled with family and small children
Hello Amara,Thank you for sharing your positive experience with us! We're delighted to hear that you had a smooth check-in and check-out process, and that you found our hotel clean and quiet. We strive to provide a comfortable environment for our guests. We hope to welcome you back again in the future for another enjoyable stay.