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Reviews of Crowne Plaza Chengdu West, an IHG Hotel

4.5 out of 5
Crowne Plaza Chengdu West, an IHG Hotel
No. 1, Xixin Avenue, High-Technology West Zone, Chengdu, Sichuan

Reviews

8.8

Excellent

Rating 10 - Excellent. 19 out of 39 reviews" "
Rating 8 - Good. 15 out of 39 reviews" "
Rating 6 - Okay. 5 out of 39 reviews" "
Rating 4 - Poor. 0 out of 39 reviews" "
Rating 2 - Terrible. 0 out of 39 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Mani

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Shower stall was very moldy (black) and the carpet was full of stain. Smelled like beer.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mani

Liked: Cleanliness, staff & service
V
Stayed 5 nights in Sep 2023

6/10 Okay

Mani

Stayed 7 nights in Sep 2023

8/10 Good

Yueh Huei, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
city vicinity clean and safe
Stayed 1 night in May 2023
Response from Vivian Han General Manager on 6 Jun,2023
Dear Yueh, thank you for staying with Crowne Plaza Chengdu West, we have always been trying to make our guests to feel "True Hospitality" and have a comfortable travel experience. Again, thank you for staying with us, we are looking forward your next stay with the hotel, have a nice day!

10/10 Excellent

daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

10/10 Excellent

richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Changdu
Excellent hotel at a good price (western standards). Hotel is very modern, clean. Rooms are spacious, modern and high quality. Breakfast buffet was outstanding, with extensive selection.Highly recommend.
Stayed 1 night in Oct 2019
Response from Ariel Wu on 13 Dec,2019
Dear Guest Thanks for you choosing Crowne Plaza Chengdu West, we are look forward to you stay again. Have a nice day!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Not a 5-star hotel in some regards
The hotel has excellent facilities like a swimming pool and a well equipped gym. The only downside is that the exterior part of the hotel was undergoing some road work and renovation. There was no proper signage on the way to access the hotel. As the entrance is on the second floor, the path to get to the lobby is not clearly labelled and I had to travel a fair distance to get to the lobby. It was inconvenient when I had a luggage to lug. A few days before I checked out, the road to access the lobby was sealed off and again no access sign was placed to guide the hotel guests to access the main road. I think the hotel needs to be pre-emotive in ensuring that signage is clearly placed to guide the exit and entrance into the lobby from the main road. The staircase also need to be lit properly. On the night when the earthquake tremor was felt, I could not access the ground floor using the staircase because it was poorly lit.
Stayed 13 nights in Jun 2019
Response from Ariel Wu on 20 Jul,2019
Dear distinguished guest, Thank you for you choosing Crowne Plaza Chengdu West and we are honored to serve you. We do feel sorry for the inconvenience of construction site caused when you were staying with us. We took immediate action to put more signage once we received your valuable share. Now there’s good news that construction work has been done and roads are neat and smooth. We look forward to having you again, hopefully in the near future. Wish you a good day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Ariel Wu on 30 Apr,2019
Dear Anonymous Thanks for you choosing Crowne Plaza Chengdu West ,look forward to you stay again! Have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business
The hotel felt luxurious & it was well maintained. Room was large & comfortable. Breakfast spread was quite good. Overall a pleasant stay.
Stayed 1 night in Nov 2018
Response from Ariel Wu on 20 Dec,2018
Dear Anonymous: thanks for you choosing Crowne Plaza Chengdu West, We look forward to your stay again. Have a nice day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, OK breakfast.
Stayed 2 nights in Oct 2018
Response from Ariel Wu on 20 Dec,2018
Dear Anonymous: thank you for choosing Crowne Plaza Chengdu west. We look forward to your stay again. Have a nice day!

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Joo Huan

Liked: Cleanliness, property conditions & facilities, room comfort
Overall, a good stay.
1) English language skill can be improved 2) Service (waiting time for food to be served) can be improved. Overall, a good stay.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
It is a nice hotel to stay in
Stayed 4 nights in Nov 2017

6/10 Okay

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unwelcoming reception from front desk
Front desk checking in did not see to needs and request of guests despite repeated reminders. Just turn a deaf ear and allocate twin bedroom on different floor for two rooms when we booked and paid for King bedroom. Most unsatisfactory.
Stayed 3 nights in Nov 2017

10/10 Excellent

Cheryl, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel
This is a beautiful hotel with very helpful staff. The "single" beds are actually queen size so there is plenty of room for 4 in a room. Although the hotel is not downtown, it is walking distance to a street full of restaurants (especially hot pot restaurants, for which Chengdu is famous) and shops. We were in Chengdu to see the panda research center at Wolong and our guide suggested this hotel as it is located near the freeway and cut an hour off of our drive to the panda research center, allowing us to get there ahead of the crowds. It was an excellent suggestion. I would recommend this hotel to anyone not wanting to stay in downtown Chengdu.
Stayed 2 nights in Sep 2017

10/10 Excellent

Vadim, Tel-Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in Chengdu
Very nice hotel in Chengdu

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Xingzao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Dong-hyun

출장
단순 출장지 숙박으로는 괜찮아요
Stayed 1 night in Jun 2019
Response from Ariel Wu on 17 Jun,2019
Dear Guest, Thanks for you choosing Crowne Plaza Chengdu West, Look forward to you stay again! Have a good time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適ではある
とても快適なホテルですが、周りに店が何も無いので、車がないと厳しいと思います。
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
惜しい
非常に快適なホテルですが、周りに店が何も無いので、車が無いと厳しいと思います。
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯的選擇
服務好，早餐菜色多樣，房價稍貴了一點，但還可以接受。
Stayed 2 nights in Mar 2019
Response from Ariel on 11 Apr,2019
尊敬的客人，您好！感谢您选择成都新希望高新皇冠假日酒店，同时也期待您的下次入住。^_^

8/10 Good

Eastin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

CHENG-HUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的經驗,很棒的經驗,很棒的經驗
GOOD,很棒的經驗,很棒的經驗,很棒的經驗,很棒的經驗
Stayed 1 night in Dec 2018
Response from Ariel Wu on 18 Dec,2018
尊敬的客人，您好！感谢您选择成都新希望高新皇冠假日酒店，您的满意是对我们最大的鼓励，我们也非常期待您的入住。^_^

8/10 Good

HOJIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙박후기
출장지와 가까워서 좋고 근처 식당가도 많아 좋아요! 시설도 좋은편이라 자주이용하고 있습니다!
Stayed 2 nights in Nov 2018
Response from Ariel Wu on 18 Dec,2018
존경하는 손님, 우리에게 호평에 대해 감사 드립니다. 즐거운 생활 그리고 다시 한 번 입주해 주시기 바랍니다.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好，前台的小姑娘crystal特别热情，点赞
Stayed 2 nights in Aug 2018

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, good location if for business visit to the high tech. zone
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

보통 수준의 숙박시설
보통

6/10 Okay

Kazuo

Liked: Property conditions & facilities
水回るが悪く、サービスが良くない
評価を元にホテルを選択したが、印象は余り良いと感じなかった。 まずは、水圧が悪く、水の出も良くなくお風呂に水が溜まらずお風呂をあきらめ、 水圧の悪いシャーワ―で済ませた。 3日の滞在にてシーツが汚れており、交換を要求するも3日間交換は行われなかった事により、残りの滞在は、他のホテルに変えた。 近くにスーパーおよびレストランが有るもローカルフードにより、鍋料理が中心で 四川独特の辛い料理が中心であった。
Stayed 3 nights in Sep 2017

8/10 Good

MING CHUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2017

8/10 Good

WENCHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
good

10/10 Excellent

JONGSEOK, 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Science Park와 가깝고 객실이 아주 청결하였습니다. 헬스장 및 실내외 수영장도 있으며 쓰촨식 음식과 서양식이 조화를 이룬 아침식사도 아주 훌륭하였습니다. 직원서비스도 대체적으로 만족합니다.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
かなり快適でお勧めです。部屋の設備清潔度は申し分なし。バスタブはありがたい。ただし、中華料理レストランの麻婆豆腐が売り切れなのは残念。（豆腐の在庫がなくなることなんてあるの？）

10/10 Excellent

zrouga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jun, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
物超所值
酒店质素很好，唯一的不足是在成都郫县交界，交通不算最方便。但附近有公车和地铁，也还可以。而且我们入住时好像有活动，价格挺优惠的。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
郊外の高級ホテル
地理的な環境は郊外の工業団地に隣接する住宅地と云った感じ。ローカルの小規模店舗が殆どで大型スーパーは歩いて10～15分。地下鉄も徒歩10分で利用可能。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Joanthan, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 정결한 분위기의 호텔입니다.
도심과는 거리가 있지만, 내가 거래하는 업체와는 가까운거리에 위치하여 숙박하였다. 친절한 응대에 매우 만족한다. 다만, 청소원이나 수리공들은 좀더 고객을 응대하는 서비스 교육이 필요하다.