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Reviews of Cherokee Lodge

2.5 out of 5
Cherokee Lodge
1593 Acquoni Road, Cherokee, NC

Reviews

8.2

Very good

Rating 10 - Excellent. 448 out of 1001 reviews" "
Rating 8 - Good. 332 out of 1001 reviews" "
Rating 6 - Okay. 117 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 46 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rayborn

This place is awesome. You’re not staying at the Ritz people. For a value inn with its location you can’t do better in the area. Mini fridge, Roku tv etc. for when you’re in your room. Will be back, would recommend
Stayed 3 nights in May 2024

10/10 Excellent

Kayla

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a late check in and they were more than accommodating. Thank you!! Great patio areas available. Nice touch.
Stayed 1 night in Apr 2024
Response from Management on 24 Apr,2024
Thanks for staying with us! We appreciate the feedback. See ya next time!

6/10 Okay

Jim

The staff here was very helpful and very nice and considerate. They did a nice job very friendly people helped us with restaurant and things in around the area.
Stayed 1 night in Apr 2024
Response from Management on 24 Apr,2024
Glad you enjoyed your stay. We appreciate the feedback. Thanks for choosing us for your stay!

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would stay again
Stayed 3 nights in Apr 2024
Response from Management on 24 Apr,2024
Thanks for staying with us!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 24 Apr,2024
We appreciate the review!

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 24 Apr,2024
Thanks for staying with us!

8/10 Good

Adam

Travelled with partner
Liked: Staff & service, property conditions & facilities
Extremely professional and polite staff. Very inviting outside decor. Inside room was better than the pictures. Would stay here again if I was in the area.
Stayed 1 night in Apr 2024
Response from Management on 13 Apr,2024
Thank you for staying with us! We appreciate the feedback and hope you come back and stay with us again in the future!

10/10 Excellent

Amy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is pet friendly and has smoking rooms that you can't find just anywhere. Staff is wonderful and will get what you need when you need it. 24 hours front desk.
Stayed 8 nights in Mar 2024

4/10 Poor

Elizabeth

Liked: Staff & service
Well, lamps and lights flickered The tub was not properly clean had soap from the people before hand. They had food and towels in the refrigerator. I stayed in room.
Stayed 2 nights in Mar 2024

4/10 Poor

robert, hendersonville

Stayed 3 nights in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice property
Stayed 1 night in Feb 2024

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk clerk was great. I also had reasons to call a couple of times ahead of my stay. The two different people I spoke with were friendly and knowledgeable. The toilet in my room did not flush very well.
Stayed 1 night in Mar 2024

10/10 Excellent

Woody

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent clean room recommend anyone to stay there. Friendly staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
always a quiet, safe stay. very relaxing
Stayed 2 nights in Mar 2024

6/10 Okay

Larry

Travelled with family
Changed rooms due to fleas in room. Hairdryer was broken. Problem with hot water
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Miranda

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I love staying here with our dog when we need a weekend away!
Stayed 1 night in Feb 2024
Response from Management on 7 Mar,2024
Thanks for staying with us again! We are glad you enjoyed your visit! See ya next time :)

4/10 Poor

william

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough nearby late evening dining.
Stayed 2 nights in Feb 2024

4/10 Poor

Susan

Travelled with partner
Liked: Staff & service
Wasn't crazy about this hotel. Our sink in our room was stopped up and on day two of our stay i went to use our bathroom and it started coming up in our sink. Floode our room so we had to grab our stuff and move to another room. The person at the front desk said we would be compensated for our trouble but when we went to check out the next day the man at the front desk said he could not help with that and to call back later to speak with management. When I called back i still was unable to speak with management. Sent email to hotel with still no response. I definitely will not be staying there again. Poor customer service at its best
Stayed 2 nights in Feb 2024

6/10 Okay

Tunya

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom was terrible! Hair in the shower and sinks. No water pressure. Toilets were so low to the floor.
Stayed 1 night in Feb 2024

6/10 Okay

Lori

Stayed 2 nights in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone in the office was extremely accommodating and courteous!! Thanks for a great experience and helpfulness. Oh!! And love your kitties!😁😁
Stayed 1 night in Feb 2024

10/10 Excellent

Cassie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was hard as a rock but we managed. Maybe a mattress topper.
Stayed 1 night in Feb 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness
No dining
Stayed 3 nights in Nov 2023

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

GARY, Indianapolis

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Decent location. The room was extremely cold when we arrived and took 2 - 3 hours to get warm enough to remove my coat. Had a lamp shade on the desk but no lamp. Otherwise, it was OK for one night.
Stayed 1 night in Feb 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and comforting
Stayed 4 nights in Jan 2024

10/10 Excellent

Alma

Liked: Staff & service
Check in staff was nice. I definitely felt welcomed
Stayed 1 night in Jan 2024

6/10 Okay

Silvia

Disliked: Cleanliness, property conditions & facilities
The hotel location is good, but the room is dirty, they no wash the toilet also one pillow have blond and the blanket is makeup on That is realy bad .
Stayed 2 nights in Jan 2024

10/10 Excellent

wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Nice rooms.
Stayed 1 night in Jan 2024
Response from Management on 28 Feb,2024
Thanks for the review! Come back soon!

6/10 Okay

Linda

Travelled with partner
Stayed 2 nights in Jan 2024

10/10 Excellent

Kelly

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Management on 23 Jan,2024
Thanks for staying with us!

10/10 Excellent

Grazi

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We was very surprised by the amazing view, since its the bottom condo, plus the high ceiling and the details to make the place cozy. We definitely want to come back many times and play golf. Also the price was very affordable for the level of the property. Owners and management are doing a great job!!!!!! Thank uuuuuu
Stayed 1 night in Jan 2024
Response from Management on 28 Feb,2024
Thank you for the great review! We hope to see you again in the future!

10/10 Excellent

Cheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite and the lady at the desk was very nice and helpful
Stayed 1 night in Jan 2024
Response from Management on 23 Jan,2024
Glad you enjoyed your stay!

10/10 Excellent

Damaris

Stayed 1 night in Jan 2024

10/10 Excellent

James

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable room.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jennifer

Liked: Staff & service, property conditions & facilities, room comfort
Arrived super late but the night time clerk was still very hospitable. Was checked in and in the room within minutes. Room was nice, clean and comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Stayed 1 night in Dec 2023
Response from Management on 23 Jan,2024
Thank you for the review!

10/10 Excellent

christopher

Stayed 2 nights in Dec 2023

10/10 Excellent

Madaline

Liked: Amenities
Super friendly people!
Stayed 1 night in Dec 2023

8/10 Good

Jami

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had the greatest stay here the view and sightings of the elk in the parking lot was nice i would like to return.
Stayed 4 nights in Dec 2023

6/10 Okay

Heather

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The rooms weren’t as clean as I would’ve liked. We found quite a bit of hair on the floor and a couple bugs.
Stayed 1 night in Dec 2023

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023