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Reviews of Holiday Inn Express Hotel & Suites Cherokee / Casino, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Cherokee / Casino, an IHG Hotel
376 Paint Town Rd, Cherokee, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 501 out of 1002 reviews" "
Rating 8 - Good. 291 out of 1002 reviews" "
Rating 6 - Okay. 92 out of 1002 reviews" "
Rating 4 - Poor. 65 out of 1002 reviews" "
Rating 2 - Terrible. 53 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Travelled with partner
Property is a little dated. Could use an update
Stayed 1 night in Apr 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Cameron, Erwin

Travelled with partner
Liked: Staff & service
I’ve stayed here several time. Close to the casino. The hotel is showing its age. Stains in ceiling, lots of caulking in the bathroom. Time for a remodel/update.
Stayed 1 night in Apr 2024

8/10 Good

Samantha

Stayed 1 night in Apr 2024

10/10 Excellent

YUEJIE

Liked: Cleanliness, staff & service, property conditions & facilities
Great people
Stayed 1 night in Apr 2024

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact that a complimentary breakfast was included. Excellent location to casino. Bathrooms needed some updates, but overall very nice experience. Staff was excellent!!
Stayed 1 night in Mar 2024

10/10 Excellent

Edward

Travelled with family
Friendliest staff I’ve ever met!
Stayed 1 night in Mar 2024

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy walk to casino
Stayed 1 night in Mar 2024

2/10 Terrible

Garry

Travelled with partner
Liked: Cleanliness
They could not find a reservation for my room.
Stayed 1 night in Mar 2024

8/10 Good

susan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The noise from TVs in adjacent room was very bad... We were able to listen to a TV program without having our TV on
Stayed 1 night in Mar 2024

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for the Casino
Stayed 1 night in Mar 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Susan, Clover

Stayed 1 night in Feb 2024

8/10 Good

Carlos

Stayed 2 nights in Feb 2024

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating. Friendly staff. Excellent breakfast menu.

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay if you’re in the Cherokee/Bryson City area. Right across the street from Harrahs.
Stayed 1 night in Feb 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon entering our room, we noticed the bed was broken, but they immediately came and fixed it. Everything was clean and we enjoyed our stay.
Stayed 1 night in Jan 2024

8/10 Good

Britney

Stayed 1 night in Jan 2024

10/10 Excellent

Vickie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Tracy

Stayed 2 nights in Jan 2024

10/10 Excellent

Melina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Angel

Disliked: Cleanliness
We found a bed bug in the room and had a dog barking all night. When we spoke to the front desk it seemed like we were bothering them.
Stayed 2 nights in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!! Everything was great! Directly across the street from the Casino.
Stayed 2 nights in Jan 2024

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience it was clean quiet the staff was very helpful
Stayed 1 night in Jan 2024

10/10 Excellent

Bobby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Dennis R, North Augusta

Stayed 2 nights in Dec 2023

10/10 Excellent

KAREN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Silvio

Travelled with family
Disliked: Property conditions & facilities
Stay somewhere else.
The hotel is in desperate need of remodeling. The rooms smell bad and no central AC unit. The breakfast was average, I will definitely not stay here again.
Stayed 2 nights in Dec 2023

6/10 Okay

Padmapooshanam

Travelled with family
Liked: Amenities
Check in time was at 3pm and I went there at 3:30 pm but still the room was not ready and had to wait some time.
Stayed 1 night in Dec 2023

10/10 Excellent

Aboudi, LENOIR CITY

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Richie

Liked: Cleanliness, staff & service, property conditions & facilities
Located next to Casino, walking distance close
Stayed 1 night in Dec 2023

8/10 Good

LeeLee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what i expected
It was great. Right across feom the casino, clean, friendly....breakfast was satisfying and beds comfy. No complaints 👌
Stayed 1 night in Dec 2023

10/10 Excellent

ashlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Dec 2023

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great casino proximity
Went to a concert at the casiono. It was a VERY easy walk, right across the street with cossealks right in front of the hotel. It was closer than the casinos parking garage. Breakfast was good. Check in/out was easy. Front drek was plesant. Shower pressure was great. Bed was extremely comfortable. Stayed one night on a date night, would def stay again on a couples night or with the family.
Stayed 1 night in Dec 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, the negative was the hotel didn’t have any usb charging ports in our and friends room. I was prepared so it didn’t matter but it did to our friends.
Stayed 1 night in Dec 2023

2/10 Terrible

Mandy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polar Express stay
We came for one night for the Polar Express. Hotel was very clean and quiet. We slept well and were comfortable.
Stayed 1 night in Dec 2023

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

James A. and Debbie J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Nov 2023

8/10 Good

Jason

Stayed 2 nights in Nov 2023

10/10 Excellent

Janice

Stayed 1 night in Nov 2023

2/10 Terrible

Teresa

Stayed 1 night in Nov 2023

10/10 Excellent

Cleveland

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the amenities like using dove products in the bathroom. The door key pad is very dated. It took us a few try to enter the room. The free breakfast was decent but scrambled eggs is made from powdered eggs which isn’t good for you.
Stayed 1 night in Nov 2023

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good hotel
Stayed 1 night in Nov 2023