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Mainstay Suites

2.5 star property
Hotel in Chesapeake

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Exterior
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Room
Room

Reviews

8.8 out of 10
Excellent

Popular amenities

Room options

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Showing 6 of 6 rooms

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Room

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room

Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Room

Room, 1 King Bed with Sofa bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Room

Suite, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed
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About the area

Map
1660 Debaun Ave, Chesapeake, VA, 23320

What's nearby

  • Greenbrier Mall - 2 min drive - 2.8 km
  • Regent University - 6 min drive - 7.9 km
  • Waterside District - 9 min drive - 12.0 km
  • Norfolk State University - 10 min drive - 10.3 km
  • Veterans United Home Loans Amphitheater at Virginia Beach - 18 min drive - 21.4 km

Getting around

  • Civic Plaza Station - 10 min drive
  • Norfolk Station - 14 min drive
  • Norfolk, VA (ORF-Norfolk Intl.) - 18 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Texas Roadhouse - ‬4 min drive
  • ‪Cookout - ‬2 min drive
  • ‪Bubba's 33 - ‬4 min walk
  • ‪La Hacienda Mexican Grill - ‬10 min walk

About this property

Mainstay Suites

Hotel near Greenbrier Mall
Mainstay Suites provides everything that you need.

Similar properties

Lobby lounge

Wingate by Wyndham Chesapeake

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
8.0 out of 10, Very good, 1,004 reviews
The price is S$165
includes taxes & fees
13 Jul - 14 Jul
Wingate by Wyndham Chesapeake

Policies

Check-in

Check-in time starts at 4:00 PM

Check-out

Check-out before 11:00 AM

Children and extra beds

Children are welcome

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Property is also known as

Mainstay Suites Hotel
Mainstay Suites Chesapeake
Mainstay Suites Hotel Chesapeake

Frequently asked questions

What time is check-in at Mainstay Suites?

Check-in begins at 4:00 PM.

What time is check-out at Mainstay Suites?

Checkout is at 11:00 AM.

Where is Mainstay Suites located?

Located in South Norfolk, this hotel is within 3 miles (5 km) of Oak Grove Lake Park, Chesapeake Conference Center and Chesapeake Regional Medical Center. Crestwood Park and Greenbrier Mall are also within 3 miles (5 km).

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Mainstay Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 31 out of 43 reviews
Rating 8 - Good. 4 out of 43 reviews
Rating 6 - Okay. 2 out of 43 reviews
Rating 4 - Poor. 5 out of 43 reviews
Rating 2 - Terrible. 1 out of 43 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Teddi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dogs were in room across from us and barked a lot. Don’t know why we were put in that room. Was not that busy. Could have been placed a little further away from the dogs.
Stayed 1 night in May 2025

4/10 Poor

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Long time to check in. Map of property very poor. Gave us 1st floor room. We are both over 80. No way we could get our suitcases to 2nd floor. Had to return to check in and change room.
Stayed 1 night in Apr 2025

10/10 Excellent

Nera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Leonora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean, safe and like a home away from home!
Stayed 8 nights in Mar 2025

10/10 Excellent

Linda Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall clean, safe and staff was great.
Stayed 1 night in Mar 2025

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful

It was beautiful. The room looked just like the pictures and you are near all the restaurants and stores. Will definitely stay there again.
Stayed 2 nights in Mar 2025

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff was very helpful
Stayed 1 night in Feb 2025

4/10 Poor

Jennifer

Liked: Cleanliness
Disliked: Staff & service, amenities
Staff was unfriendly during check in and not available for check out at 7 am. How is a front desk not managed during morning hours when guests are trying to leave. The level of professionalism is nonexistent here.
Stayed 1 night in Feb 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

LaTasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Michele

Disliked: Staff & service, amenities
TERRIBLE customer service! Upon arrival, we were given a single king bed even though I reserved a 2 queen bed room. The staff was absolutely no help. When I returned to the desk to request the correct room, I was told that there were no other rooms available (the parking lot was mostly empty) and I could leave it I wanted to. No other remedy was offered or supplied. Because it was late and we were very tired, we decided to stay and make the best of the situation. I asked to talk to the manager at least 3 times. Each time I asked a different person at the desk, I was given a very vague response about when the manager would be available. It was very clear that there was no manager onsite and one would not be present for several days. I was told a manager would call, yet, I never received any calls. Upon check out, I asked again to speak with a manager and requested a partial refund for the inconvenience. Again, I was completely blown off. No solution, compensation or remedy was offered or provided. Additionally, the television did not work throughout our entire stay. It continuously became pixelated and then a black screen with a "no signal" message. The hotel was cleanish -- only because it is brand new. They have only been open a short period of time, but already the accumulation of dust and debris was noticeable around the edges of the rooms, especially in the bathroom. I can only imagine the lack of cleanliness that will occur over time. Don't stay here.
Stayed 2 nights in Feb 2025

10/10 Excellent

Marben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Montana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Feb 2025

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price. Walls seem a little thin. Friendly staff, clean.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
No response
Stayed 2 nights in Feb 2025

10/10 Excellent

edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Linda

Liked: Amenities
Everything was excellent I had a king size bed. I never stayed in a place that you would feel like home. I forgot this is the second time. My friend introduced me to this type of suite. She said you would feel like home this is so true. I have no complaints about my stay. I would recommend this suite to everybody.
Stayed 2 nights in Feb 2025

4/10 Poor

joseph

Liked: Staff & service
Although the property was new, to many things were not up to par. We had no tv reception in our first room, and the front desk finally room changed us to a room that had tv reception that froze nearly every 2-3 minutes. Toiler paper holder in both rooms was nearly falling off the vanity side board. Bathroom had no hand/bath soap and the shampoo dispenser in the shower was totally empty. The previous guest had wiped what looked like snot on the wall above the towel rack and housekeeping failed to see this. I highly doubt they have a supervisor inspecting rooms before they are released to the front desk. My guess is she/he is cleaning rooms along side the housekeepers just to turn the volume of rooms each day! The hotel had 1 front desk associate on duty at 8:30 p.m. on a sold out night, and she was doing her best to accommodate us, but really? I don't think there was anyone else at the hotel until 9:30 p.m. You've got to do better owner/manager!
Stayed 1 night in Feb 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A one hotel

Love the hotel and staff
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!!!
Stayed 1 night in Feb 2025

8/10 Good

Danielle

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort

Just Okay

During the stay, one can easily tell that they’re still working on the hotel. Check in was easy. We had to go back down for the WiFi password, it wasn’t given out at check in. Not sure of the insulation between floors, but the people staying above us were really loud. They could have been heavy footed, but they were also up pacing all night which made it difficult to sleep. Hotel was clean, but it’s probably because everything is still new. No travel size anything in the bathrooms, and there was a used bar of soap still on top of the shampoo and conditioner dispenser in the shower. Overall, stay was okay, but we’ll look to stay somewhere else in the future.
Stayed 2 nights in Jan 2025